Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reasons to believe mechanic fraud was committed under the management of **** during 01/25/23 (transmission) and 05/05/23 (fuel pump) servicing. When I brought my vehicle in for engine sputtering, ABS malfunction errors, I was advised by **** that I needed a new fuel pump(05/05/23). Once I paid for service ($1400) and retrieved my car, 10 mins into driving all my original symptoms and errors returned (06/15/23.) I return my car back to AAMCO Broomall to which I am told **** is no longer an employee, and he is currently on the run for fraud and for stealing over 40k from the company. The owner Ahmad tells me they will assess my vehicle and fix the problem free of charge. However, they diagnosed my vehicle and am now telling me it will be an additional $3000 to fix it, even though **** never fixed it correctly during the 05/05/23 visit. As of today 08/08/23, I do not have my vehicle. Neither AAMCO Broomall or AAMCO cooperate is retuning my calls or providing updates. I’ve been given several different estimated dates of completion that have not been abided by. I have requested policy information and invoice information from both AAMCO Cooperate and AAMCO Broomall to confirm I was not a victim of fraud, but neither entity has responded to provide proof of part numbers, or proof of honest servicing. I was harassed by the owner Ahmad to remove google review on 07/21/23, and out of fear of retaliation I complied. Now I am seeking a full refund of all services, and for my vehicle to be returned to me as soon as possible. I have documentation, text messages to provide more in depth proof of the above complaint. Last time I heard from Ahmad is 08/01/23 when he said he would call me shortly and never did.

  Business Response

  Date: 08/29/2023

  Dear Sir/ Madam
  Thank you for giving us an opportunity to share our side of story as well.
  The customer originally came in for transmission fix we fix and release the vehicle and second time she brought her vehicle back with fuel pump issue we had replace the fuel pump and released the vehicle now sue has brought her vehicle for an issue with her ABS MODULE AND TRANSFER CASE.
  We have completed the job and informed the customer roughy 2 weeks ago but still waiting for her to pickup her vehicle.
  She has came every time with different issue than we had worked previously.

  Customer Answer

  Date: 08/29/2023

  Hello,

  The information provided by AAMCO is false. As of 08/29/23 I still do not have my vehicle. I attempted to retrieve it yesterday and have been given a new pick up date of 8/31/23. It was also brought to my attention by the owner ***** and the programmer, that the codes for my ABS MODULE and TRANSFER CASE were detected in January and was never disclosed to me. These codes were also detectable in May, and again were never mentioned to me. This is neglect, and is very unsafe to do to customers. The company has yet to provide the invoices I've requested to prove transmission and fuel pump work were done under good honest mechanic practice, and to confirm all previous work was necessary. I was told to come to the shop and retrieve all invoices and on 08/28/23, none of the invoices with part numbers were provided to me. There is still lack of transparency and accountability on AAMCOs behave for the unreasonable delays, unprofessional behaviors and mechanic neglect. 

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I currently do not have my vehicle. Attempted to pick up my vehicle twice 8/29/23 and 8/30/23 to which both times my vehicle was not ready and work outside of the original agreement was being done on it without my permission or knowledge. Please see image attached of what my vehicle looked like when I came to the franchise location 8/30/23. This establishment is very unprofessional and deceitful. I also observed Alcohol bottles inside of the store. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my '07 **** ******** to Aamco to get a new transmission. The official date of payment was 10/24 for $1,166 and they could not provide me a detailed invoice at that time and there were no contracts. After contacting Aamco Corporate, they still were unable to produce a detailed invoice but rather an incorrect "estimate" sent on 11/4 which I never saw before. Ahmad from Aamco Broomall said over the phone that he would offer a complete remanufacture with a three year warranty for $1,500. I brought it over as soon as I could on 9/26 and he said it would be ready in 3-5 days. 10 days later I received a text on 10/6 asking for my permission to remove the old transmission. I agreed. A week or so later received a call from a new hire, Mark, who told me that the cost of a remanufactured transmission with a 3 year warranty was $4,500. I asked to speak to Ahmad and he was unavailable. I stopped over and Ahmad denied ever saying it would be 1,500. I have no reason to lie but he has every reason to. If it was 4,500 to start, I just wouldn't have brought my car there. At that point, he had my car and I owed him for taking out the bad transmission. I had a access to another remanufactured transmission that was less than his price and he agreed to install it. I was to provide the oil and it was going to cost 1,100 which is very high. Lee installed the transmission. It was not good. Ahmad is never around. Mark the "***** ***** *********" is the manager and after the test drive, he refused to put it back on the lift to have Lee look at it again. They messed up putting the exhaust back on (no donut), the transmission was leaking oil, the shifter was extremely wiggly and did not line up with gears inside. They never used the oil I provided and I have no idea what oil they used. They did not install the transmission properly and I burned out the torque converter on my way home. This was told to me by the next mechanic I went to who fixed my car.