Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to AAMCO for a transmission , they had my car for 3 weeks , put in a transmission only to take it back in 2 weeks for the same issue. This time they had my car for over a month and put in 3 transmissions that did not work. They keep telling me that my car is fixed and its not . They wont answer the phone or return my call. They keep telling me that my car is done , when i go get my car its not done. They tell me to come on a certain day and when that day comes my car is not done or they have to order another transmission and keep asking for additional money when the original transmission had a warranty on it me.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has elected to replaces the transmission in my ********** was originally brought in and repaired for a transmission leak. The work that was done was faulty and I was told they ordered a new transmission to replace it as it is under warranty.The business has now held my car for over a month.I had dropped off my car on September 22nd, 2024, with little to no communication about any work being done on the vehicle.They have not completed any work on the vehicle since I dropped it off and my car has been sitting in the same spot in a different lot ever since.I have gone to the business a few times to try and get them to complete the work I was told was being done only to see that my car has not been worked on and has not been moved from the same spot for the last few weeks.The original transaction occurred on 5/24/2024 and I spent $3,424.64 which covered the cost of a transmission rebuild which failed and the cost of the warranty.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at AAMCO in ******** on the 1st of October. I was told the car have a specific transmission issue and would be ready by the Saturday. I signed a contract dated for services to be completed on October 5. I proceeded to rent a car in hopes of getting my vehicle back on the 5th. The day came and the owner was no where to be found and was ignoring my phone calls. I had to extend my rental car and the owner then finally answers when his employee contacts him as I arrived at the ******** location. He told her that they were missing a part and the car wouldn't be ready as planned. I then contacted everyday starting the next Monday to check on the car's status and everyday he would say he was waiting on a part. As of last Thursday I was told that all parts were here and the work would be complete by Monday. Today is Monday and the work is not complete. the owner said it was because today was a holiday and then later said that a filter part was missing so they are not able to complete the work. I have filed a police report and intend to try to get my vehicle back in whatever state it is in tomorrow. The owner sent some nasty messages to me saying that "He knows what to do with people like me" and other nasty things over the phone as I quietly just asked that my car be completed in a timely manner without lies and deception. When filing a report with ****** Police, the told me that numerous complaints have been filed against this AAMCO with similar stories. I am surprised that after all of this they are still able to operate and extort consumers of their hard earned money for zero quality service.

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/20/2024 I experienced a problem with my van down-shifting. I took the vehicle in, met with ***** ***** and he performed a diagnostic's scan showing engine codes P076A (solenoid) and P084A (sensor). He told me he would need to remove the transmission to dismantle, inspect and provide a detailed repair estimate before 4:00pm on 8/21/2024. At 2:47pm I received a text with an estimate of approximately $800.00 to perform the work. I agreed via text (after my reply I had no access to this estimate). I did not receive a repair estimate on 8/21/2024. Waqas called on 8/22/2024 gave me an estimate of $5400.88 to replace everything. I asked about my repair estimate. He said nothing, I told him I wanted the repair estimate. He refused and stated it would $5100.00 to repair with no warranty and no timeline for completion. At 11:18am I received an estimate for the replacement. I agreed to the estimate because I felt I had no choice. I feel Waqas preyed upon me because of my age (71), the fact that I was from out of state and leaving the area within 7 days. I know everything did not need replacing. He did this to maximize his sale/profit at my expense because he had my vehicle apart. I want a repair estimate to replace the solenoid and sensor and a refund of approximately $4500.00 for work that wasn't needed.

  Customer Answer

  Date: 09/27/2024

  Yes, the Aamco location is in ********, Pa ***** outside of ************* 

  ****** *********

  Business Response

  Date: 10/11/2024

  Thank you for giving us an opportunity to share our side of story
  The customer came in with bad **********************, as he stated. We check the vehicle and confirm the failure and offered him a price for replacement transmission or rebuild first he choose to go with the rebuild option but once transmission was out and in process of rebuild he later choose and put pressure on us that he needs a vehicle back within a day so there was no other option except to replace the whole transmission in order to promptly releasing back the vehicle to the customer.
  The remanufactured transmission is very expensive and his transmission is one of the expensive in the markets but I have given him remanufactured transmission in the price of rebuild transmission.
  He was very happy at the time of pickup he was looking to pay tip to our employee and suddenly I have seen this letter today.
  We had put our all efforts to put him back on the road within a day without charging any surcharge and even offered him a very low price.
  I dont want to call him a liar and disrespect him but definitely he is on a some kind of mission.
  Last he was the one who approved the repair and he was very happy and thankful we dont just charge we always follow the protocol and get permission each and every step prior to any work.
  Please call me if need any further information.

  Customer Answer

  Date: 10/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22329497
  
  I am rejecting this response because: The business is a total lie. They did remove the transmission to determine repairs needed and provide an estimate, but never made an attempt to determine the problem. They did not provide me with a rebuild estimate. At no time did I pressure them to complete the repair. I only insisted on a repair estimate. ***** refused to provide me a repair estimate. ***** only wanted to do a complete replacement to maximize his sale/profit because of the age (71), the fact I was from *******, and I was planning to leaving the area in seven days. To state I was so happy that I wanted to tip is funny.
  
  
  Regards,
  
  ****** *********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/01/2024

  Honorable sir **************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">Im very sorry to use these words this guys is a liar he is making all these fictional stories.
  All of his complaints have only one answer he is ******* approved the repair because he was getting a remanufactured transmission in a rebuild price so he took the advantage and now he is making all fictional stories.
  Why did he approve the repair? if he was not satisfied or agreed as I said. he is up to something which definitely he is not going to be succeed.
  I didnt make any mistake Im not afraid of his lies and propaganda.

  Customer Answer

  Date: 11/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22329497
  
  I am rejecting this response because: ***** refused to provide me with a repair estimate that we agreed on. He only provided a rebuild estimate to maximize his sale/profit. He never checked on problem except to check the engine code scan. He had removed my transmission and I felt I had no other option. He preyed upon me because of the age (71) and because I was from out of state. I have seen many online complaints about his repair facility scamming other people. He is the liar not me!    
  
  
  Regards,
  
  ****** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date the car was towed in for service was June 8, 2024.Car was towed to Aamoco Transmission (18 S ***************** Broomall PA) 610 355 2323 609 744 3666) for a diagnosis Cost for diagnosis $85. documented/ supported on web and communicated by Tech This was required to determine the problem Tech/manager stated inspection of trans to diagnosis the trans and it would determine if car ******* *** 2011) needed fixing, rebuilt or new trans After diagnosis tech reported needed a trans Prices quoted for Transmission; $5000 for a new trans with 3year warranty, rebuild $4500, 18 mos warranty I stated to much put back and I will get it towed Tech stated $895 for assessing the problem and $895 for re assembling I refused the price Tech stated pay or car get junked and he will get paid for the assessing of the car

  Business Response

  Date: 07/17/2024

  With all due respect sir $85 diagnostic she is talking about that we offered free of cost and then next step is to remove the transmission in order to repair the damage part because she didnt have enough money to spent on new transmission so we had sent text message for an authorization and she approved. repair order attached for reference please check the bottom part of repair order. And we offered a very reasonable price to repair the vehicle and she is making all the stories. They had approved the repair in order to remove the transmission its a big job.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aamco has had my car since October 2023 for repairs. They were been paid in Feb 2024 . Since then I have several gotten several excuses as to why my car has not be fixed. On 4/26/2024 I spoke to corporate who confirmed that my vehicle would be completed by 4/29/2024. No one has contacted me from Aamco corporate or from where the car is being serviced.

  Customer Answer

  Date: 05/03/2024

  Called and spoke to ******** from corporate. ************. She claim that there is some additional work that needs to be done and she will follow with me on Monday .

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car dropped my car off to the owner, ***** at the end of June 2023 to have my transmission replaced. After almost two months of constantly calling for updates, sometimes being ignored, I picked the car up on August 24,2023. After 7 days, my check engine light came back on. After taking it back to him he explained it could be the gas cap and/or the sensors (which he said he changed the sensors). After changing the gas cap, the light remained on. I took it to my mechanic to get an oil change and he informed me there was fluid leaking from the transmission. I informed *****, took it to his shop and his employee said there was no fluid leaking. The check engine light came back on and he explained he needed a couple of days to fix it. I dropped the car off 10/31/23 and didn't get it back for two weeks. A week later the check engine light came back on. I took it to Autozone for a diagnostic test and it said "check engine fail". After going back and forth with him for weeks, I took the car back to him on December 28th and he explained he would order a new transmission, which would take 2-3 business days to come in. After not hearing from him, I contact him on January 16th and he said, the transmission came in the week prior(not sure why he did not contact me). I asked him when I could bring it in to get fixed, he said he would call to let me know. He never called, I finally got in contact with him and he said to bring the car 1/30/24. He said it would take 2 days at most. I didn't get the car back until 2/8/24. I picked the car up, drove it through two stops light and the check engine light came back on, gears began to shift, "D" sign continued to blink while driving and the car would accelerate or decelerate quickly once the gas was slightly pressed. The car sounds and feels worse than when I originally had it dropped it off in June 2023.

  Business Response

  Date: 02/28/2024

  Dear Representative
  Thank you giving us an opportunity to present our side
  She is sending the old DTC error codes the transmission has been replaced under warranty no charge to the customer this time she needed a passenger side axle which we had offered to the customer that she can bring the axle and we shall replace no labor cost to the customer and she said she had a warranty from different shop and she picked up the vehicle and now I have seen this letter.
  There was a guy who was forcing me to buy my workshop but I denied and then these complaints got started most of them they r leaving negative reviews they never had completed any repair with us so he is sending planted people to ruin our reputation but we dont have any solid proof to prove that except some text messages which I had shown to police but no outcome. If she has any issues with the work we performed she should contact us directly she is using this route might to get free stuff from.
  We are  percent behind our work.

  Customer Answer

  Date: 02/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21294744
  
  I am rejecting this response because:
  

  The car was just tested on 2/23/24 and the results indicates the issue is still the transmission, please see the test results attached. Furthermore, I do not wish to continue to work with this owner/location. It has been constant back and forth and lack of communication for 8 months and the car is still not fixed. I will not bring the car to him again because I no longer trust him and do not feel he is competent enough to correctly complete the work. This is clear since he had the car in his possession on 5 different occasions (most of the time having it for weeks) and the transmission is still bad. 

  His response mentions someone out to get him and his shop receiving bad reviews. I agree with all of the bad reviews, he takes no responsibility. The township police are well aware of him, that is proof that it's not everyone else. 
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my transmission replaced at an AAMCO location in Vermont, where my transmission started having issues during my travels. I paid $5,168.37 for a new transmission, manifold, and labor on 10/20/23 to the AAMCO in Burlington, VT which included a 1 year warranty. I picked up the car and drove it back to Philadelphia on 10/21/23 and noticed the shifter wasn’t working correctly. I took it back to a local AAMCO (Broomall PA of which I’m filing this complaint) to fix the problem with the shifter. This was not something I had an issue with prior to having the transmission replaced. I explained the situation to the AAMCO in Broomall, PA. I dropped off the car on 10/27/23 and was told I would receive a call back for an update that day. I called 10/27, 10/30, and 10/31 for updates and was promised call backs those same days with updates that didn’t come. When I asked to speak with the owner/manager on 10/31 after I was told there were no updates still, the manager then gave the person I was talking to updates while I was still on the phone. The owner/manager would not speak with me on the phone and would have the secretary put me on hold, talk to the secretary, then talk to me to give me this information. The AAMCO in Broomall PA told me that I needed a new shifting cable and quoted me $785 dollars for the cable and labor. I stated that I was under warranty still after they provided me the quote, and then the Broomall PA AAMCO owner/manager told me that they wouldn’t fix the cable. The manger/owner never returned requests for a call to address my concerns from 10/27-10/31. I picked up my car in the evening of 10/31 and now have a car that I don’t feel safe driving, has a warranty that isn’t being honored, and I am needing to find a different AAMCO location to fix my car and honor the warranty. When I picked up my car from the Broomall PA AAMCO, my phone charging cable and adapter were missing from my car as well.

  Customer Answer

  Date: 12/01/2023

  Following this initial complaint, I found another AAMCO that was willing to work on my car. The new AAMCO notified me that I didn't need a new shifting cable and that it was a small adjustment to the shifter which was free of charge to resolve. I am providing this update as I am still concerned about the business practices at the AAMCO location in Broomall, PA who told me that I needed a $785 repair that I didn't need and refused to do the adjustment/work on my car that another AAMCO was able to do. Of note, I did find my phone charging cable and adapter in a different location in my car after picking it up from the AAMCO on 10/31.

  Business Response

  Date: 12/19/2023

  Dear ******* *******,
  Sorry I wasn’t in office I had medical emergency
  I have read customer’s complaint she has completed her repair another aamco transmission not with us but unfortunately she came to us with different type of complaint we have checked the vehicle and share our diagnostic information with the customer and she declined to move forward and picked up her vehicle we didn’t ever charge her a cent for diagnostic l. I really don’t understand why she has launched the complaint while we haven’t charge her anything.

  Customer Answer

  Date: 12/29/2023

  Since filing my initial complaint with this specific AAMCO location in Broomall, PA, I was able to take my car to a different AAMCO location who completed the repair and honored the warranty at no charge. The repair that was completed was not the repair that the AAMCO Broomall, PA location had told me it was. My car has now been repaired, however, I still have concerns with the AAMCO location at Broomall, PA. These concerns included: communication difficulties with the owner (did not return calls, did not call with updates to the car leading to being without a car for a prolonged amount of time), dishonesty in the repair (stating I needed a repair that was not needed), not honoring the warranty which included the business declining to do the repair and asking me to pick up my car when I mentioned it was still under warranty. I was able to read the businesses reply, however, the reply was not an accurate description of this situation. At this point a formal apology and a vow from this specific AAMCO location to be more consistent with other AAMCO locations in franchise and improve their communication with their customers would suffice. I don’t want any other customers to have repairs done that are not needed or be charged dishonest pricing for repairs. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very poor service, i took my  2005 ***** ******* **** there to get the transmission rebuilt, got it back it sat in front my house as a back truck for my business, while sitting in front of my door i noticed a leak that kept getting bigger, call aamco transmission to see what i needed to do, so they said bring it back up we'll take a look at it, so i did, they look at it said it was fix come get your vehicle, so i did. Put it back in front of my door as a second vehicle just in case my first vehicle went down, so it finally happened my first truck went down and had to use my back up truck with the rebuilt transmission, so i thought ( DROVE IT ONE DAY, I'm Sorry 20 MINUTES FROM MY HOUSE AND IT WOULDN'T GO IN REVERSE) TOOK IT BACK TO THE TRANSMISSION SHOP AROUND AUGUST 23, 2023 TO OCTOBER 16, 2023 and still waiting for my secondary work truck to get fix They never gave me a receipt gentleman by the name of **** was kind enough to finally give me a receipt. That state's 18 months or 18,000 for and exchange transmission not a rebuilt one!!!! Been renting cars, asking people for rides. Losing jobs because i couldn't get to them! Having customer pick me up very unprofessional.

  Business Response

  Date: 11/01/2023

  With all due respect thank for giving me an opportunity to preset my side as well
  He did repair his vehicle in 2022 with 12 month warrant which was expired and then somehow he had falsely deal with the manager he got new document created falsely with no money paid in order to extend the warranty that normally we dont extend the warranty at all.
  We have already filed fraudulent charges against that manager and also I have come forward and I have honored one time transmission fix even it was fake document.
  Honestly speaking this gentleman knows he is lying and he claiming this warrant claim falsely but I'm just surprised he even initiate a claim for this matter.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reasons to believe mechanic fraud was committed under the management of **** during 01/25/23 (transmission) and 05/05/23 (fuel pump) servicing. When I brought my vehicle in for engine sputtering, ABS malfunction errors, I was advised by **** that I needed a new fuel pump(05/05/23). Once I paid for service ($1400) and retrieved my car, 10 mins into driving all my original symptoms and errors returned (06/15/23.) I return my car back to AAMCO Broomall to which I am told **** is no longer an employee, and he is currently on the run for fraud and for stealing over 40k from the company. The owner Ahmad tells me they will assess my vehicle and fix the problem free of charge. However, they diagnosed my vehicle and am now telling me it will be an additional $3000 to fix it, even though **** never fixed it correctly during the 05/05/23 visit. As of today 08/08/23, I do not have my vehicle. Neither AAMCO Broomall or AAMCO cooperate is retuning my calls or providing updates. I’ve been given several different estimated dates of completion that have not been abided by. I have requested policy information and invoice information from both AAMCO Cooperate and AAMCO Broomall to confirm I was not a victim of fraud, but neither entity has responded to provide proof of part numbers, or proof of honest servicing. I was harassed by the owner Ahmad to remove google review on 07/21/23, and out of fear of retaliation I complied. Now I am seeking a full refund of all services, and for my vehicle to be returned to me as soon as possible. I have documentation, text messages to provide more in depth proof of the above complaint. Last time I heard from Ahmad is 08/01/23 when he said he would call me shortly and never did.

  Business Response

  Date: 08/29/2023

  Dear Sir/ Madam
  Thank you for giving us an opportunity to share our side of story as well.
  The customer originally came in for transmission fix we fix and release the vehicle and second time she brought her vehicle back with fuel pump issue we had replace the fuel pump and released the vehicle now sue has brought her vehicle for an issue with her ABS MODULE AND TRANSFER CASE.
  We have completed the job and informed the customer roughy 2 weeks ago but still waiting for her to pickup her vehicle.
  She has came every time with different issue than we had worked previously.

  Customer Answer

  Date: 08/29/2023

  Hello,

  The information provided by AAMCO is false. As of 08/29/23 I still do not have my vehicle. I attempted to retrieve it yesterday and have been given a new pick up date of 8/31/23. It was also brought to my attention by the owner ***** and the programmer, that the codes for my ABS MODULE and TRANSFER CASE were detected in January and was never disclosed to me. These codes were also detectable in May, and again were never mentioned to me. This is neglect, and is very unsafe to do to customers. The company has yet to provide the invoices I've requested to prove transmission and fuel pump work were done under good honest mechanic practice, and to confirm all previous work was necessary. I was told to come to the shop and retrieve all invoices and on 08/28/23, none of the invoices with part numbers were provided to me. There is still lack of transparency and accountability on AAMCOs behave for the unreasonable delays, unprofessional behaviors and mechanic neglect. 

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I currently do not have my vehicle. Attempted to pick up my vehicle twice 8/29/23 and 8/30/23 to which both times my vehicle was not ready and work outside of the original agreement was being done on it without my permission or knowledge. Please see image attached of what my vehicle looked like when I came to the franchise location 8/30/23. This establishment is very unprofessional and deceitful. I also observed Alcohol bottles inside of the store. 
  
  Regards,
  
  *****************************