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Business Profile

Public Adjuster

Metro Public Adjustment, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Adjuster.

Complaints

This profile includes complaints for Metro Public Adjustment, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Public Adjustment, Incorporated has 12 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings as a Senior Corrections Professional and trained investigator I didn’t do my research on this company due to several family members deaths and this company became recommended by a best friend Metro Adjusters are not the type of company I would have chosen they misrepresented themselves to me fail to return calls and the BBB has 26 complaints on them I think there in violation of my civil rights as a consumer and customer and in New Jersey sued them in several jurisdictions I believe they have been unfair to me shed estimates from me fail to disclose information in a act of possible fraud misleading facts Allegedly refuse to take my calls and emails now after I verbally complain and the State of Maryland investigations from the commissioners office is investigating for 5 months my claim has been delayed I believe they share in this delay and hiding documents in my emails to them you will see how they refused to take my emails and there representatives o sent emails to stone walled lies it was a terrible mistake dealing with this company now review the said history of misleading and unfair practices this is a low to take advantage of a person with a disabilities under ADA abuse unfair practices misleading me for months on a continued property claim from liberty mutual insurance group I have more damages from that claim so this is an ongoing claim I trusted them with just nothing ignoring my concerns at headquarters fail to return my calls from the adjuster JOE and unfair treatment as the client and customer nothing the history of this company is the same complaints I have incredible and unbelievable please address my complaints thank you.

      Business Response

      Date: 09/15/2022

      First, I would like to thank you for your assistance in this matter. This loss occurred early November 2021 at the insureds property. We were contracted to re-open the claim and assist in late May of 2022. Our adjuster is scheduled to re-inspect the property with the insurance company adjuster today 9/15, which was confirmed previously with the insured. The  number our corporate office was given to contact the insured, per his contract, was XXX-XXX-****, however, we recently discovered that this number is incorrect. Despite this miscommunication, our claim representative has been in constant communication with the insured and we have documented phone calls between our office staff and the insured. The insurance company, ******* ******, is the issue here and has continuously delayed this claim. We have submitted our estimate to the insurance company three times with no response. The insurance company additionally halted our negotiations by re-assigning their field adjuster on the file, also creating a delay in the re-inspection with our adjuster. We strive to be transparent and inclusive with all of our clients,please contact me directly at ***********@metropa.com if you feel this is not the case or need additional assistance. Tell us why here...

      Customer Answer

      Date: 09/23/2022

      Please dismiss my formal complaint with prejudice I did receive my contract and my insurance adjuster came out there moving on this issue in which haven't received my estimates originally as the client so at this time please dismiss without prejudice unfortunately due recent trauma I wish I hadn't made several decisions after my investigation revealed please dismiss I did Receive my contract that wouldn't print out and also this claim is moving now forward in a act of good faith under the law a portion of this claim delay was my insurance company ******* ****** insurance as well for the record thank you.--
      ******************* *************************

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