Complaints

This profile includes complaints for Metro Public Adjustment, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metro Public Adjustment, Incorporated has 12 locations, listed below.

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  Metro Public Adjustment, Incorporated

  3551 Bristol Pike Bensalem, PA 19020-4685

• 

  Metro Public Adjustment, Incorporated

  350 S Main St Ste 307 Doylestown, PA 18901-4874

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  Metro Public Adjustment, Incorporated

  18 S 9th St Ste 100 Stroudsburg, PA 18360-1630

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  Metro Public Adjustment, Incorporated

  545 W Market St York, PA 17401-3710

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  Metro Public Adjustment, Incorporated

  1300 Proline Pl Gettysburg, PA 17325-8298

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Metro Public Adjusters on or about July 27. The adjuster agreed to represent me to ensure Id receive a higher settlement amount from insurance company. However *************, the adjuster, NEVER talked to me about the claim amount, NEVER sent an itemized list of estimates and NEVER communicated effectively about the process. Instead I did nearly all of the advocacy by myself. The repair company, ***, that was recommended by Metro left my basement a wreck. They left trash everywhere. Thanks to Metro I have been displaced from my bedroom for nearly 6 months when in fact the process should have been resolved within 120 days at max. The adjusters do not respond in a timely fashion; they did not advocate for me and they STILL have not given me an itemized list of the estimates for my consent. This company is a SCAM and the biggest ripoff. I want my 30% representation back that I paid for they did not represent me. I was my own advocate. They did nothing. I also have email communication between me and key players to prove my own self advocacy a job for which ************* was paid to do but did not. I enclosed photos of the condition of my home and the remediation work by ***. The work began in July. Their trash is still in my home (they promised to come back and remove it—never did).

  Business Response

  Date: 01/10/2023

  Hello and Thank you for assisting in this matter.   We certainly understand the insureds frustration here..  By Prior communication we have closed our file at the insureds request but to facilitate a solution we are attaching the itemized estimate from the independent adjuster on this loss..   The concerns the insured seems to have relate to a vendor and not out company but we have reached out to them to contact the insured and see if a resolution can be made.. Also, this claim involves two insurance carriers, We had represented the insured on one of those companies.. As we have no legal authority to assist with the other policy , we have attached the letter for this claim to assist the insured in navigation .. I hope this explains the current status and we are sorry the insured has had this .. 

  Customer Answer

  Date: 01/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The claim does not account for the additional damage I sustained as a result of the water loss due to Metro's negligence.  ***************** my PA did not include additional damage even though I provided proof. Moreover, this document sent from Metro confirms my adjuster's negligence as he did not include my receipts in the claim.   I am also asking for a refund because the initial Letter of Engagement signed does not include all three signatures hence the contract was not fully executed.   Lastly I have strong proof to substantiate that I have done nearly all of the advocacy and communication to resolve this case.  Their two attachments of proof of advocacy substantiate my claim even more. 

  Regards,
  
  *************************

  Business Response

  Date: 01/26/2023

  Thank you for assist ing with this matter.. We certainly understand the issue here, unfortunately it is with a policy that we can not assist with.. There is a master policy for the condominium that governs anything remaining on this loss.  I have reviewed this thoroughly and don't see any incomplete work here.  As an offer to resolve this, we are offering a payment of 200.00 to resolve this matter..  Please let us know if this resolves the matter and we will have the payment issued...  Thank you ... 

  Customer Answer

  Date: 02/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I have given considerable thought to your response.  I reject it namely for Metro not fulfilling their obligation as outlined in the contract signed July 27, 2022 to "advise and assist in the adjustment of an insurance claim" and "negotiating the claim with your insurance company."

  The only communication **** **** had with my insurance company was the less than seven minutes he spent in my home with *************'s independent adjuster.  He sent an itemized list of the damages 8/05/2023 to *************.  That was his only communication with the insurance company.  Despite my emailed bills/receipts throughout the summer, ************ did not spend three minutes to amend the itemized list and/or communicate with my insurance company.

  According the overwhelming evidence I have to conclude the **** **** and Metro PA unfairly enriched yourselves at the expense of your client, a teacher, mother and student.  I am who your company is supposed to have advocated for. ************ worked less than a total of a generous eight hours on this case and received $1800 for work that was not executed per our signed contract.  

  Lastly, if Metro did the work as outlined then subsequently agreed to in our contract, I would not object to 30% of my settlement; however, given the number seven minutes ************ spent at my home and his one and *only* correspondence devoid of any advocacy, I suggest a different amount commiserate to the work each of us did to settle this case.  In other words based upon the communication I had with ****, ******** ****, I can substantiate that I did nearly all of the work for which your company unjustly benefits.

  Therefore because of my overwhelming evidence of Metro's unfair enrichment, to settle the case I will accept 50% of your 30% fee plus dissolving your most recent bill for CPR.  This new settlement works out to MetroPA having earned $900 for less one hour's work.

  Regards,
  
  *************************

  Business Response

  Date: 02/07/2023

  Thank you for your response and assistance in this matter.. unfortunately the Invoice From *** *********** is not our company and they have a signed work authorization from the insured .  This is separate form the Contact we have with the insured. We have offered what we feel is a fair resolution to this matter and would like to extend it one more time.. If the offer is not acceptable to the insured we will unfortunately not be able to agree.  Again, We are willing to try to work together with the insurance company to resolve any open issues.  We do feel there is a way to resolve the outstanding items and are willing to commit to working on them with the insured.  We do not agree to the proposed offer. 

  Customer Answer

  Date: 02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Given the facts of this case, the new legislation proposed by the government to prevent unfair enrichment and the evidence to substantiate the amount of work I did versus Metro, I am willing to bring this matter to Small Claims Court. 

  Your proposed $200 does not begin to cover my clothing that was ruined and the additional expenses I incurred as a result of the flood that Metro did not include in the itemized list of damages to my insurance company.  

  Initially I wanted 100% of the 30% and compromised to 50% of 30%.  Your offer of less than 15% of 30% does not begin to cover my losses.  Consequently, I will file a complaint with the court system, present my evidence before a judge and let him/her determine the settlement amount.

  Regards,
  
  *************************

  Business Response

  Date: 03/06/2023

  As this matter appears to be a legal issue, we will await any legal proceeding and have council address this.. thanks

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution only authenticates the extreme lackluster representation I received from Metro Public Adjusters. 
  
  Regards,
  
  *************************