Complaints

This profile includes complaints for Metro Public Adjustment, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro Public Adjustment, Incorporated

  3551 Bristol Pike Bensalem, PA 19020-4685

• 

  Metro Public Adjustment, Incorporated

  350 S Main St Ste 307 Doylestown, PA 18901-4874

• 

  Metro Public Adjustment, Incorporated

  18 S 9th St Ste 100 Stroudsburg, PA 18360-1630

• 

  Metro Public Adjustment, Incorporated

  545 W Market St York, PA 17401-3710

• 

  Metro Public Adjustment, Incorporated

  1300 Proline Pl Gettysburg, PA 17325-8298

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Metro Public Adjusters ****** ******** in January 2025. Initially, communication was consistent, and I received regular updates regarding the progress of my case. I submitted all necessary documentation and obtained the estimates requested by the assigned public adjuster. However, as the complexity of the case increased, the responsiveness of the assigned public adjuster diminished significantly, ultimately resulting in a complete lack of communication. Despite my attempts to reach out to the company, I have been unable to elicit any response. Furthermore, the representatives I have spoken with have been uncooperative and unprofessional.I have requested the cancellation of my contract with Metro Public Adjusters in order to proceed with necessary repairs to my roof and to engage with my insurance company regarding my claim. These requests have been met with refusal. Currently, I am unable to advance discussions with my insurance provider or seek assistance from another public adjuster due to my existing contractual obligations with ************************* a veteran and a widowed woman, I am deeply concerned about the state of my home, particularly as my roof is severely damaged and water is leaking into my living space. I fear that if this situation is not addressed promptly, it may adversely affect my health. I advise others to exercise caution when considering the services of this company, as they may enter clients into contracts that ultimately serve their interests rather than those of the clients.

  Business Response

  Date: 06/23/2025

  Thank you for your assistance in this matter and making us aware of this situtation. As of 6/23/25, we have transferred this file to a senior adjuster to resume the handling and completion of the file. We hope this resolves the issue and again thank you for bringing it to our attention. 

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metro public adjusters fail to act in good faith and perform contractual duties. They are unreachable by phone after 5pm once the contract is signed. They neglect handling the claim process because once they get you as a client you are no longer a priority to them to me reachably. Both *** *****, and ****** ***** were handling my case at first. I wasnt getting direct answers to my questions from ****** ***** so she stopped communication with me and told me to address all my questions to *** ****. *** **** made it known by leaving me a voicemail scolding me to never text him ever again after 5pm because he was upset at his phone going off do to my questions I was asking in text messages. I then asked to have my claim reassigned by **** ************. I was assigned ***** ***** he soon became unresponsive to my calls and text messages leaving me to talk directly to my insurance company regarding questions I was addressing him about. I ended up submitting documents that I needed him to submit and it lead to my claim being denied for the payout of depreciation funds that were on hold until the cash value money had been properly spent. I also was charged a fee of 32.5% which is way more than 5-20% the usual fee for a public adjuster. I was also baited into this contract by my cousin who is getting a commission of $200.00 out this contract and he isnt a licensed public adjuster. I trusted him and I didnt read the reviews on this company until now. I have been totally taken advantage of and manipulated buy this company.

  Business Response

  Date: 04/25/2025

  First I like to thank the BBB for assisting here. We would like to take the high road here and as you can see, we have had at least 3 adjusters working with the insured. All 3 have had "trouble with communications." We have closed our filed and allowed the insured to work directly with the insurance company as we feel this is the best way not to escalate the "communications issues here." Again, taking the high road and not making accusations or personal attacks is the way we wish to handle this. There is nothing further open on our end and the insured is free to work directly with their insurance company. Thank you.

  Customer Answer

  Date: 05/09/2025

  I was relieved as a client with no explanation as to why.  My case is still open with my insurance company and I negotiations have not been finalized with the mitigation company that was hired by metro public.  They trying to take some money and leave without standing up to the legal services they promised in their contract to negotiate issues Im not agreeing on.  

  Customer Answer

  Date: 05/09/2025

  I was relieved as a client with no explanation as to why.  My case is still open with my insurance company and I negotiations have not been finalized with the mitigation company that was hired by metro public.  They trying to take some money and leave without standing up to the legal services they promised in their contract to negotiate issues Im not agreeing on.  

  Customer Answer

  Date: 05/09/2025

  I was relieved as a client with no explanation as to why.  My case is still open with my insurance company and I negotiations have not been finalized with the mitigation company that was hired by metro public.  They trying to take some money and leave without standing up to the legal services they promised in their contract to negotiate issues Im not agreeing on.  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Metro through a friends recommendation. At first everything was moving smoothly. My claim date was May 19th 2024 I got my first payment check on June 14th and the second on July 8th. I was told that once I contacted Metro I would not be involved between my insurance company and metro. Well, the person I was assigned to had several personal family issues and asked me to contact my insurance company several times. I had to chase him down just to see what my status was so, I could just get my house fixed!!! Emails went unanswered, voicemails went unanswered only when I contacted their corporate office, he called me back but had no answers for me. Midway through my claim, I was given a whole new adjuster! Which I had to bring up to speed because he was just given my file and no one told him what the problem was!!!! What!??? The got a large FEE for basically doing nothing! I still to this day have not gotten any correspondence letting me know if my claim is closed? And I at least getting all or a portion of my money back? This was the most stressful experience I have ever had to deal with. I hope this is not their best practice. I certainly will not recommend this company to anyone!!!

  Business Response

  Date: 08/13/2024

  Thank you for assisting in this matter. 

   

  In Review of the file the follow facts are present:

  05/19/24 We logged the file in our office

  05/21/24  Our adjuster scoped and estimated the loss

  05/23/24 ************************** of the loss

  05/30/24 ***************** assigned an adjuster 

  06/05/24 we met insurance adjuster at location to discuss the scope, present the estimate and demonstrate the damages

  06//10/24 Estimate received for insurance co 

  06/13/24 send Check to ***** fargo for endorsement 

  06/13/24 negotiation additional payment 

  06/17/24  additional claim payment for supplemental damages received 

  06/20/24 sent additional check to ***** Fargo for endorsement 

  06/20/24 received first check back form ***** to process

  06/24/24 Issued net payment to insured on first dwelling check

  07/05/24 issued net payment on supplemental check to insured

  07/08/24 ******** retired

  07/10/24 assigned new adjuster to assist in closing out the claim 

  07/16/24 Payment is fair , claim is open for recoverable depreciation of approx. ******* addition due after all repairs are complete

  Currently, looks like receipts are submitted and await holdback payment form the carrier. 

   

  As you can see, there is NO lack of work on this loss.  We did everything in our power to process this efficiently.  We don't see any justification for this complaint but understand expectations can often be different than reality. 

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with them for assistance with a home insurance claim. They filed paperwork with my insurance preventing me from obtaining information, but they refused to return any calls or respond to my questions. They received a substantial amount for absolutely no services. To date, six months later, they have still never contacted me about my claim.

  Business Response

  Date: 03/12/2024

  Thank you for assisting us in this matter. The claim file does have substantial work in it, we do have the file as closed on 11/28/2023. We apologize if communication is an issue, and I am offering my direct email to assist with any specific questions or if the claim needs to be reopened. At this point, we are unaware of any outstanding issues, but we want to address any of the insured's concerns. To contact me directly by email, please use ***********************************

  Customer Answer

  Date: 03/23/2024

  I did not hear from the company, and the complaint was not resolved. Please contact me at ************** if there are questions. Again, I received communication from you today indicating the complaint was resolved. I never communicated that to you or anyone else.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/42023 we signed with metro public adjusted to manage a water claim in the master bath. We were assigned an adjuster and had a video walk through of the damage. The main bath was also walked through because there was damage in there due to them baths sharing a wall. When the ********* insurance adjuster came the metro adjuster never even addressed the main bath. Even though we have documentation that the water had damaged that room too. When I called and asked why it was not address no one had an answer. Here it is September 5 and no closer to an answer. I feel we have been miss represented and give pour service. Do not hire them. Poor customer service and do not do what is represented. Find someone else. I should have done my research better.

  Business Response

  Date: 09/12/2023

  Thank you for assisting with this issue, This is the first time we are hearing of this and would be glad to have another adjuster assigned to assist in resolving this.. Please send any request for a reinspection or another adjuster assignment to [email protected] and i will have it taken care of.. Thank you 

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Metro PA, in October last year. Communication was good until March of this year which was my last communication with my adjuster. We had a phone conversation when I asked him to ask my insurance company for more money to repair my house as what I had in my account wasn't enough, he said "I can't ask for more money, there has to be an inspection first. I was confused as no work was done period. After that conversation I was dissapointed and decided to ask on my own. Since March I was in constant contact with my insurance adjuster. My contractor needed more money as he took from his own money to put siding on my house as it was damage from the smoke/fire. Once we were approved I was informed that the funds had to be sent to Metro PA, I asked why? due to the fact that as being their client I haven't heard from anyone there since March. It is now August 31st, I called 8/4 was transferred to their legal dept. left a message and not from them. I emailed them no response, I sent return receipt no response. I know they have my letter as I received the green card back. They breached the contract and I wan them to send me a letter withdrawing my contract with them. I was informed they are a company that never follows through with their contract and I have become a victim of just that. The request of funds I requested belongs to my contractor and not me. Since my contractor put in the request, he should receive his funds and not Metro PA. I have had housing issues and Metro PA was no where to be found. If you're not going to be there for your clients then you need not send your representatives out to sell your business. This has been a horrible experience for me. I lost my home to fire and now my contractor is losing half of his funds to a company that wants to benefits from nothing other than me signing a paper. Sinful Metro PA, and you will give an account to God for how you treat your clients. It's all about Money for you, SHAME

  Business Response

  Date: 09/05/2023

  Thank you for assisting with this matter.. there is an active complaint filed with the Department of insurance on this and our attorney is handling the response..  We will be working to resolve this compliant.. Thank you 

  Customer Answer

  Date: 09/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: As of today it has been a total of 6 months, there has been no communication to me from Metro PA your client, as I reached out to you several times. You received a return receipt letter, signed by someone there and yet no response. SHAME ON YOU. The least you can do is send me a letter closing out my contract with you. Metro PA breached your contract, not once did you contact me to see if I needed anything. I was your client. I paid my dues to you, now I can't get work completed in my attic because you won't release me. For the love of God, that's the least you can do. Neighbors are asking for recommendations and I refuse too give them a name until I hear from you. Please send me a letter of release is all I'm asking. I want to go back into my home.

  Regards,
  
  *************************

  Business Response

  Date: 09/14/2023

  Thank you for assisting in this case, Our council has reached out to ************ and has not had a response as of yet..  This  Matter has been elevated to Legal in response the the insured actions and no additional information should be shared in this forum.. 

  Customer Answer

  Date: 09/14/2023

  Dear sirs,

  I have not received a letter, phone call, email nor text message from Metro PA.  Kindly ask them to show proof that they reached out to me. I am willing to submit my email addresses to you along with my phone records. This really shows how foul Metro PA  is.  They are lying, they breached their contract.  It has now been 6 months since I've heard from them. Again. I mailed them a return receipt letter requesting a consult from them. I got the post card back and signed by someone there.  Nothing from them up to now.  They are using a stall tactic because, as their client, they did me dirty.  Please share with them that my house is now complete, and I'm moving in.  I will not seek the additional funds to repair my attic, no thanks to them.  They choose to speak to me through you, which is tacky business.  Please let them know that social media will know about them and how they treat their clients.  I am not accepting the lie they keep telling you.  I am going to see what are my options just to free me from their claws.

  Thanks BBB

  Customer Answer

  Date: 09/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Metro PA has refused to talk to me since March. I have emailed them, they  blocked my email. I have proof, I called them I have poof, I sent them a return receipt I have proof.  Not once have I heard from Metro PA.  You should be Ashamed Metro PA on how you treat your clients. I am going to expose you on social media. Maybe you will stop lying and be professional, reach out to me. Withdraw the contract we have and be done, you have wronged me as your client and you know it. My house is complete and I'm moving home. No thanks to you, everything I needed I along with my contractor reached out to my insurance agent not Metro PA.  As your client you haven't reached out to me to see how I'm doing mentally. Shame On You, Metro PA.

  Regards,
  
  *************************

  Customer Answer

  Date: 09/14/2023

  Please show proof by documentation that you tried to reach out to me. I would love to see any dated letters you may have sent me as well as any phone contact.  In agreement I signed my contract with you and kept my end of the bargain.  You beached the conract when you haven't reached out to me in 6 months.  When I had a need from **. ** he told me he could not go to my insurance company and ask for more money. After that I fought the battles myself, I reached out to insurance agent myself and she had been a jewel.  I also have proof from her when I asked when was the last time she heard from **. ** She said it has been weeks. Boom proof 

  Business Response

  Date: 10/24/2023

  Thank you for assisting in this matter. As we were contacted by the insured's attorney, our council replied directly to **************** complaint. That letter was dated and electronically sent April 27th, 2023. We have included this letter as an attachment and as of today, no response to this letter has been received. Considering this is being handled by council, no additional comments should be made through this forum, but I do remain available if ************ has a direct question. Thank you very much. 

  Customer Answer

  Date: 10/25/2023

  This is the first I'm seeing of a letter from their attorney. Why haven't I received a copy of this letter that was dated in April.  As of now the attorney has not addressed the fact that even though a contract by me was signed. The adjuster never responded to my request.  It is one thing to state the total amount of the funds I would receive from my insurance company. There's another issue of me not being made aware. My adjuster stating to me he could not ask for funds to repair my home. Metro breached their contract. Regarding the $45,000.00 they are requesting, shouldn't all of this have been sent to me along with them responding to ****************. I have been totally disregarded throughout this whole process aren't I the client here?

  Thanks,

  *************************

  Customer Answer

  Date: 10/25/2023

  I would also like to add to my response I made about an hour ago.  The $45,000.00 that Metro is claiming, I need it to show that they have not included my cost of living and my living arrangements as well.  Also I would like for them to explain to me the reasons for my request to Metro not acknowledged. As a client of theirs this is a breach of their contract. However back in May ***** the first PA  encouraged me to talk to **************************** Director of Adjusting @ Metro PA.  I declined since Mr. * was supposed to be my contact person who told me he could not honor my request back in March. Metro will give an account to their shady business towards their clients. God will hold them in account along with all those who supports their wrongness.

  **********************;

  Customer Answer

  Date: 10/26/2023

  [To agssist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/31/2023

  As we have provided the letter drafted by our council, a response to that letter from ************ can be sent directly to our attorney for proper handling. Thank you for your assistance. 

  Customer Answer

  Date: 10/31/2023

  Good day,

  I have acquired legal counsel that will if he haven't already will reach out to Metro PA regarding this matter.  They should be on the look out for it.  Again it's not so much about the 20% it's about Metro PA siging on their clients and once they receive their check they breach on their responsibility. 

  So be it known to their attorney's, you are representing a company who shun on their responsibility. I will make sure that social media is aware of the bad representation of Metro PA.   And as I always add, you will give an account to God for your dirty behavior. I'm not the first nor will I be the last, but I will say God sees, he knows he cares.  As a child of God I have given you all to him. 

  If you're not going to treat customers right stop sending your people out to represent your company.  If you sign contracts with clients then you should be true to your contract.

  I have been the person negotiating with the insurance adjuster since February because your representative would not ask for funds for me to have my contractor start to restore my house.  

  This is what he said to me, I can't ask for more money as it is a process. Not only was I shocked but hurt at the fact that I signed a contract with a company who will not help me.  After that conversation (I have proof of the conversation).

  After that I started making my own contact with the insurance agent.  Metro PA has trained their employees backwards. They are trained to get clients to sign contracts then Breach the contract yet they want a check every time. 

  Shame on you Metro PA, I did the work and you collect the checks. SHAME.

  Thanks for your time BBB, thanks for being their for people like me who have been bamboozled and hoodwinked by a business who call themselves professionals. 

  Am I mad? Yes I am

  **. **********************;

  Customer Answer

  Date: 11/10/2023

  Dear BBB, 

  I did respond to the last correspondence, I also emailed ******************(d) to make sure the response was received. 

  I do not and will not agree with the lies from Metro PA. My attorney sent them a correspondence on the contract I signed with them stating the 20% was illegal.   As of today I have not heard from Metro and I'm sure as always they will lie and not close out my case as they did nothing to support me as their client.  Again the last correspondence between me and them was in March when my adjuster told me he couldn't ask for money from my insurance company.  At that point he closed my case and I never heard anymore from them. I owe them nothing and will not agree to pay them anything. 

  Thanks

  **. **********************;

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Metro regarding a release several weeks ago. My public adjuster is refusing to invoice me and signing a release as I no longer want services from this company. I have had this claim open for almost two years. My P.A. is rude and unprofessional and I called to speak with his manager several times. The reply from him was - TIP:By you constantly throwing me under the bus with our back office does not help your cause.

  Business Response

  Date: 04/13/2023

  Thank you for assisting.. I have pulled the file and see that a final payment is being made and the claim is being closed after that is received.. It appears this is resolved.. if the insured wishes to contact the office to discuss this directly with me, i will remain available but it does appear to be resolved.. Thank you 

   

  **************************;

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are located in PA and had a lighting strike/house fire in June 2022. **** is our insurance company. To their credit, they had adjusters out within 3 days of the incident. But, after their inspection they failed to communicate with us for over a 3 week period. We were recommended Metro by our contractor. Through our contractor *** ****** from Metro reached out and we stupidly agreed to 35 percent of any money issued by **** to us to go to them for their work. Emphasis on work. While the state of PA doesn’t have a law regarding the amount a public adjuster can charge, they do have guidelines an adjuster must follow which Metro failed us: 1. Metro never issued us their estimates for personal property and property damage completed in August 2022 to which PA requires them to. 2. In PA, a public adjuster must never deny or prohibited communication between the insured and insurance company. Metro did. Through this process of complaint **** has sent over their communication logs between them and Metros adjuster *** ****** which proves my complaint. 3. A public adjuster is never supposed to ignore communication between them and the insured to which *** ****** did repeatedly. Especially regarding our fair rental/loss of use payments. He blatantly ignored my communication with him and failed to follow up with **** regarding these payments. When I spoke with Joe on the phone in Jan 2023 he stated he specifically instructed the front office of Metro NOT to take a percentage of these payments. Well they did. 4. A very large personal property check was issued by **** to metro in Jan 2023. By law, a public adjuster must notify the insured of any payments made by the insurance company. Metro never did and even went as far to forge my wife’s and my name to a third party check to which they never had power of attorney to do so. How can they get away with this?! Bottom line, they took money from us for work we, not them, regarding our claim. And that’s ok with them. Garbage

  Business Response

  Date: 03/28/2023

  Thank you for assisting us in this matter.. As we have no intention to make accusations, the positions being stated here are mostly incorrect.. We are not lawyers and cannot comment on legal matters but the statements in this complaint are not correct..  Our file reflects considerable communications and The insurance adjuster assigned to this loss was unresponsive for over a month... This claim is not fully concluded but I would welcome a direct call to discuss a resolution ..    We continue to attempt a full resolution for the insured 

  **************************;

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: my claims are not incorrect. I have saved every email, text, voicemail, and documented the one phone conversation I had with *******************. You mention where the adjuster was unresponsive for a month: yours or our insurance. According to their records ******************* was unresponsive with them for a period of two months as well as our insurance asking to go direct with us regarding our personal property and *** replied “no”  delaying things further. *** never sent us a copy of his estimates, ignored my requests for fair rental/ loss of use payments, never provided me with a phone number to contact him, and never called our insurance to discuss his estimate. I have proof, do you? Don't you dare write I am inaccurate and imply I am not writing the truth! Either you are being lied to by ****** or you aren't fully investigating the matter. Our attorney has reached out to ************** for a call but he was ignored as well. You want to resolve it, contact him and discuss the matter with him. He also has all the emails from *** and Metro as well as our insurance companies communication logs from both adjusters. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 03/30/2023

  I would certainly discuss this with your attorney.. Please provide his contact information .. Thank  You. 

  Customer Answer

  Date: 03/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Why in the world would I post his contact information on a public site in this format? As I said in my last statement he already reached out to ********************* and has reached out to your main office by sending in his representation letter in early January. Either obtain it from there or you need to contact ************** and I am sure he will forward all of his contact information to you. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First POC was on September 4 2022 that consist of a phone call, with two reprentatives ******************* and *******************************. Zoom call on the sixth of September it was explained how this work. My problems is do not offer something you willing dont stand behind. Explained that I had a water leak from the washing machine hose. Which soakwd the laundry room, kitchen and living room. Stated that all the carpert and vinyl need to be replaced. Then the the lies started. They have to replace this, they have to replace that. Which my carpet and the cabinets. Adjuster came out on October 13 and again October 27 with the ******** Adjuster. He did an inspection and stated what needed to be replaced, such as carpert, vinyl and cabinets. But also stated they will fight for me. Let Insurance company settle without contractors fees and not top cabinets. So, this thing about being hold. Is not the truth and very false sense of representation. Just not worth the money they chaege and would like a refund.

  Business Response

  Date: 01/27/2023

  Thank you for assisting with this matter.. WE understand the insured wishes to get additional money for the claims settlement and have offer multiple solutions including assigning a full time inside adjuster to work through any remaining issues.  Per the insured's direction, we were told to close the file and allow the insured to handle themselves..  Our offer to resolve the outstanding items remains but to say that any of the work done to date does not warrant payment is inaccurate.. Please advise if you would like up to resume the handling of the file.. Thank you..  

  Customer Answer

  Date: 02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:   This is not true!!   Thje fact that it states I onl;y complained after I received the check.  I want to ask question and no one was trying to reach out.   I reached out to the company on October 18, 2022 November 4, 2022 and Nonember 14 2022.  Received the itemized late on November 14, with no calls to explain and no information.  I in turns called thr company asking for clarity.   I also calle rthe adjuster ***** ***** two times and I called ReprenstTIVE ******************* asking for an email or phone for the adjkuster pecause I had questions.   Questions about the contractors fee that was not included in the statement.  No answer fro Brain.  ***** would always respond with why am I getting these emails or my phine was going to voice mail. 

  Again they have not fought for me and my property.  If they did they would not have accpeted the amount from the insurdance company Allstate.   Yes, have reached out to management **************************  *** reached out after I filed this anted me to transfer to a new adjuster so thet can fight for my top cabinets.  I told her no thank you and she sent a letter stating that nothing is due to me.   This company is  not for the little consumer.  They made pomises like, all my carpert will be replaced  if it all run together.  NOT TRUE!  So this in inaccurate.
  
  Regards,
  
  *******************************

  Business Response

  Date: 03/06/2023

  Thank you for assisting, Unfortunately the insurance company would not agree to replace the upper cabinets in the kitchen due to restrictive matching language in her policy..  This is also a considerable delta in the personal property, in order to fight this, it was our recommendation to engage an appraiser which is independent of both us and the insurance co adjuster to resolve the issue.. The insured is not willing to incur this cost .. Again we still feel this is the best way to resolve the open items..    We were asked to end our contract with the insured and processed accordingly.. 

  Customer Answer

  Date: 03/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The should have asked before they accepted this settlement.  Again they did nothing for me, but take monies that should be applied to my account.  

  Why should I allow them to take money for second time and Im in the whole already.  I would like at least fifty percent of the money that they took.  They didnt have to settle at that time, thats  when I tried to call and ask questions. Thats their game, taking money twice from people estimate.  If they are willing to do the negotiate for my cabinets and contractors fee I'm all for it.  But to take extra money absoulety not.  

  That's another thing contractors fee was not included.  It's going to cost me $5000.00 to get my floors, because the water migation messed up my bathroom flooring.  Which Metcore never mention.  Again, if they can negotiate and not charge me another 32% fine if not give me a full refund.

  They never explained anything to me.  I NEED MY HOUSE FIXED!!  
  
  Regards,
  
  *******************************

  Business Response

  Date: 03/30/2023

  Thank you for working to resolve this.. The claim is not settled, its only has an undisputed payment made and we agree you should get more money for your damages..  What you are asking is we work for free.. We are confident more money should be paid and we would like to work with you and try to get additional funds but we are not willing to work for free.    If you are interested in continuing with us, i can offer a reduced rate on additional funds obtained but we can not offer this for free... Please let me know if that would work for you.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Metro Public Adjusters on or about July 27. The adjuster agreed to represent me to ensure Id receive a higher settlement amount from insurance company. However *************, the adjuster, NEVER talked to me about the claim amount, NEVER sent an itemized list of estimates and NEVER communicated effectively about the process. Instead I did nearly all of the advocacy by myself. The repair company, ***, that was recommended by Metro left my basement a wreck. They left trash everywhere. Thanks to Metro I have been displaced from my bedroom for nearly 6 months when in fact the process should have been resolved within 120 days at max. The adjusters do not respond in a timely fashion; they did not advocate for me and they STILL have not given me an itemized list of the estimates for my consent. This company is a SCAM and the biggest ripoff. I want my 30% representation back that I paid for they did not represent me. I was my own advocate. They did nothing. I also have email communication between me and key players to prove my own self advocacy a job for which ************* was paid to do but did not. I enclosed photos of the condition of my home and the remediation work by ***. The work began in July. Their trash is still in my home (they promised to come back and remove it—never did).

  Business Response

  Date: 01/10/2023

  Hello and Thank you for assisting in this matter.   We certainly understand the insureds frustration here..  By Prior communication we have closed our file at the insureds request but to facilitate a solution we are attaching the itemized estimate from the independent adjuster on this loss..   The concerns the insured seems to have relate to a vendor and not out company but we have reached out to them to contact the insured and see if a resolution can be made.. Also, this claim involves two insurance carriers, We had represented the insured on one of those companies.. As we have no legal authority to assist with the other policy , we have attached the letter for this claim to assist the insured in navigation .. I hope this explains the current status and we are sorry the insured has had this .. 

  Customer Answer

  Date: 01/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The claim does not account for the additional damage I sustained as a result of the water loss due to Metro's negligence.  ***************** my PA did not include additional damage even though I provided proof. Moreover, this document sent from Metro confirms my adjuster's negligence as he did not include my receipts in the claim.   I am also asking for a refund because the initial Letter of Engagement signed does not include all three signatures hence the contract was not fully executed.   Lastly I have strong proof to substantiate that I have done nearly all of the advocacy and communication to resolve this case.  Their two attachments of proof of advocacy substantiate my claim even more. 

  Regards,
  
  *************************

  Business Response

  Date: 01/26/2023

  Thank you for assist ing with this matter.. We certainly understand the issue here, unfortunately it is with a policy that we can not assist with.. There is a master policy for the condominium that governs anything remaining on this loss.  I have reviewed this thoroughly and don't see any incomplete work here.  As an offer to resolve this, we are offering a payment of 200.00 to resolve this matter..  Please let us know if this resolves the matter and we will have the payment issued...  Thank you ... 

  Customer Answer

  Date: 02/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I have given considerable thought to your response.  I reject it namely for Metro not fulfilling their obligation as outlined in the contract signed July 27, 2022 to "advise and assist in the adjustment of an insurance claim" and "negotiating the claim with your insurance company."

  The only communication **** **** had with my insurance company was the less than seven minutes he spent in my home with *************'s independent adjuster.  He sent an itemized list of the damages 8/05/2023 to *************.  That was his only communication with the insurance company.  Despite my emailed bills/receipts throughout the summer, ************ did not spend three minutes to amend the itemized list and/or communicate with my insurance company.

  According the overwhelming evidence I have to conclude the **** **** and Metro PA unfairly enriched yourselves at the expense of your client, a teacher, mother and student.  I am who your company is supposed to have advocated for. ************ worked less than a total of a generous eight hours on this case and received $1800 for work that was not executed per our signed contract.  

  Lastly, if Metro did the work as outlined then subsequently agreed to in our contract, I would not object to 30% of my settlement; however, given the number seven minutes ************ spent at my home and his one and *only* correspondence devoid of any advocacy, I suggest a different amount commiserate to the work each of us did to settle this case.  In other words based upon the communication I had with ****, ******** ****, I can substantiate that I did nearly all of the work for which your company unjustly benefits.

  Therefore because of my overwhelming evidence of Metro's unfair enrichment, to settle the case I will accept 50% of your 30% fee plus dissolving your most recent bill for CPR.  This new settlement works out to MetroPA having earned $900 for less one hour's work.

  Regards,
  
  *************************

  Business Response

  Date: 02/07/2023

  Thank you for your response and assistance in this matter.. unfortunately the Invoice From *** *********** is not our company and they have a signed work authorization from the insured .  This is separate form the Contact we have with the insured. We have offered what we feel is a fair resolution to this matter and would like to extend it one more time.. If the offer is not acceptable to the insured we will unfortunately not be able to agree.  Again, We are willing to try to work together with the insurance company to resolve any open issues.  We do feel there is a way to resolve the outstanding items and are willing to commit to working on them with the insured.  We do not agree to the proposed offer. 

  Customer Answer

  Date: 02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Given the facts of this case, the new legislation proposed by the government to prevent unfair enrichment and the evidence to substantiate the amount of work I did versus Metro, I am willing to bring this matter to Small Claims Court. 

  Your proposed $200 does not begin to cover my clothing that was ruined and the additional expenses I incurred as a result of the flood that Metro did not include in the itemized list of damages to my insurance company.  

  Initially I wanted 100% of the 30% and compromised to 50% of 30%.  Your offer of less than 15% of 30% does not begin to cover my losses.  Consequently, I will file a complaint with the court system, present my evidence before a judge and let him/her determine the settlement amount.

  Regards,
  
  *************************

  Business Response

  Date: 03/06/2023

  As this matter appears to be a legal issue, we will await any legal proceeding and have council address this.. thanks

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution only authenticates the extreme lackluster representation I received from Metro Public Adjusters. 
  
  Regards,
  
  *************************