Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Servpro of Langhorne/Bensalem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My basement sump pit overflowed on Saturday, January 20, and flooded the basement with about half an inch of water all throughout the floor. I got the sump pump fixed immediately, which then pulled out most of the water from the basement. By Sunday morning about 90% of the water receded. A field rep by the name of ****** came on Sunday, January 21 at ***** AM. He suggested different solutions to my problem, which included ripping the vinyl floor and parts of the walls. I told him I am not planning to go through my homeowners insurance, and I did not think all those drastic measures were needed for 2-4 small water puddles in certain areas only. So, I told him to give me a quote for few fans, and a dehumidifier for 2 days. Following was his oral quote:10 fans at $25 per day for 2 days: $500 1 Dehumidifier at $75 per day for 2 days: $150Other Administrative charges and Fees: $300-$350 I agreed to the quote, and specifically told him that I DO NOT want to pay more than $1,000, because I do not think there is any damage, plus I am not going thru insurance. He assured me that there will be no way it will be more than $1,000. Following our conversation, I let him bring in the fans and dehumidifier and set them up. He picks them up 2 days later. Suddenly, I get hit with a bill for $1,375, claiming that I agreed to a not to exceed price of $1,500. I never agreed to $1,500, neither I know about any conversation ****** may have had with his boss. I was never provided a written estimate prior to the job. The estimate attached here was created on January 23rd, which is 2 days after the job was completed. Company also claims that since I signed a contract with them, they can charge me whatever they want. That is unethical business practice, as the contract never mentioned any price for the services to be performed. Contract is enclosed as well.

Servpro of Langhorne/Bensalem is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.