Business ProfileforCounty Hauling Corp.

On April 25, 2022 The BBB contacted County Hauling Corp. regarding a pattern of complaint.   BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Service, Billing and Collection, and Customer Service.  Specifically, Customers claim that their trash and recycling is not being picked up as scheduled, and that they have had to make multiple calls to the business to get service. Consumers state that their customer service experience is unsatisfactory, and that they have been hung up on by customer service representatives.  They also claim that their emails and phone messages are not returned. Customers state they are being billed for service they did not receive.  They also state that they paid their bills, but then are receiving notices that their payment was not received.  Customers claim they are being charged late fees even though they are paying their bills on time.  

On April 25, 2022 the business responded:  

"County Hauling is dedicated to excellent service and since we began increasing our residential accounts in 2019; have put many procedures and staff in place to assist with the growth.  We have implement a route supervisor position which enables the manager to check routes,  report any issues, and reach out to residents if there is a complaint. We have added to our customer service staff to ensure calls are getting answered in a timely fashion and complaints are logged and sent to the route supervisor through our dispatch system. Recently, we also implemented the use of our Trux system where managers have direct access to complaints.  For billing issues, we have a team that handles complaints and confirms occupancy when claims are made of vacancy. We are dedicated to giving our customers the best possible
service. In addition, we are still far below the national average for missed picks, well below 1%."

The BBB will continue to monitor any incoming complaints.