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Business Profile

Internet Services

Hotwire Communications, Ltd.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hotwire Communications, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hotwire Communications, Ltd. has 8 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 28 Customer Reviews

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    Review Details

    • Christopher L

      Date: 01/09/2024

      Terrible systems and support staff. Don't waste your time dealing with this company

    • Nata L

      Date: 12/16/2023

      Have had great service since we switched from Comcast to Hotwire. All my neighbors in awe of the insane internet speeds. I'm not very techy but I even see the difference

    • Michael L

      Date: 12/06/2023

      Keep damaging fiber optic cable of current internet providers while installing their own equipment for our HOA causing continuing service interruptions. Hotwire blames the current fiber optic company when there have been no problems until Hotwire commenced work. Their work force looks completely unprofessional. Can’t imagine ever giving them my business.

    • Kevin M

      Date: 12/04/2023

      Since installation at end of October Hotwire technicians have returned to our apartment more than 10 times. At first got green screen 6 separate days. Hotwire said the need special software to connect to Certain new Samsung models. Even with software fix we have almost daily problems. Audio and no picture or screen that reads “loading video” that won’t go away. Only solution is unplugging tv and waiting before plugging in again.

    • Kevin M

      Date: 12/04/2023

      Since installation at end of October Hotwire technicians have returned to our apartment more than 10 times. At first got green screen 6 separate days. Hotwire said the need special software to connect to Certain new Samsung models. Even with software fix we have almost daily problems. Audio and no picture or screen that reads “loading video” that won’t go away. Only solution is unplugging tv and waiting before plugging in again.

    • Igor T

      Date: 12/04/2023

      On 27 November 2023 HotWire installers run installation of HotWire equipment in my property on **** ** **** **** * ******* ***** *****.
      They arrived to my property, removed Xfinity equipment and performed the installation.
      Originally, Xfinity router was in the dining room. When the installers started install some equipment in my bedroom , I assumed that this is equipment for TV and the installer told me that all installed equipment is free.
      Yesterday, I received a bill for AERO modem. When called HotWire - I realized that in my bedroom was installed WIFI router and in the living room was installed second router. ( That come with a monthly charge 8.55 $ )
      First of all - I don't want a WIFI router in my bedroom ( Because of health concerns )
      Second the installation was performed without any explanation and instructions for operations.
      This situation will be fixed ASAP without any extra charges to me.

    • Liz G

      Date: 12/01/2023

      Terrible!!! I work from home and the internet goes down at least 1-2 times a week. I have been cut off during meetings then have to rush the office. Definitely the worst cable Internet I’ve ever had. Not to mention the cost for nothing., total rip off.

    • Dennis F

      Date: 11/17/2023

      Absolutely the worst
      They seem to be unable to correct billing issues but am told my problem is taken care of
      Not true each representative says the same thing

    • Eileen L

      Date: 08/20/2023

      I continually have difficulty exiting d r back to live tv.

    • Steven M

      Date: 08/19/2023

      Its phone activation service is an abomination. Incompetencey at Hotwire reigns.

    Hotwire Communications, Ltd. is BBB Accredited.

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