Complaints

This profile includes complaints for Hotwire Communications, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hotwire Communications, Ltd.

  3 Bala Plz W Ste 600 Bala Cynwyd, PA 19004-3413

  
• 

  Hotwire Communications, Ltd.

  PO Box 1187 Bala Cynwyd, PA 19004-5187

  
• 

  Hotwire Communications LLC.

  2401 NE 65th St Fort Lauderdale, FL 33308-1552

• 

  Hotwire Communications LLC.

  2100 W Cypress Creek Rd Fort Lauderdale, FL 33309-1823

• 

  Hotwire Communications LLC.

  3870 Pembroke Rd Hollywood, FL 33021-8108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved in a new apartment building where this company was the only option and it is absolutely horrible. My services which includes TV and Internet was connected on August 1st and during connection the tech told me the my wifi levels are below standard which he should have said that I dont have any wifi. That was on a Friday and I was told that a tech would contact me to come and fix the internet. On Thursday August 7 , ******************************************************* because I wanted my services that Im being billed for to be connected. That visit lasted about 30 minutes before he stated that he dont know whats wrong with it and he will be back tomorrow (Friday, August ******) with his associate that would know how to fix it. They did return on Friday to fix and after 45 minutes I was told we still cant fix it and we will come back on Monday with someone who can help. Monday being tomorrow 8/11/25. Because of this on Friday 8/8/25 I called customer service and demanded that I have a tech who knew what they were doing come fix my service. The customer service *** started that a supervisor will come out on Saturday 8/9/25. Keep in mind all of these appointments are early in the morning. I woke up at 8am on Saturday morning again for a tech, keep in mind this would be a 4th visit. This tech was the original person who did the install and not a supervisor. After about 50 minutes I was told that he will ***ort to his supervisor what he saw. As of today I have no appointment, no wifi, services shotty, and still waiting for clarification on when my services will be working. This is by far thee worse company. I dont know how new they are but this company isnt ready for such large building contracts. You can clearly tell that their technicians are not trained well and under paid. I just want a trained person to come and connect my services like they were supposed to do in 8/1/25. My daughter attends homeschool and its affecting her learning.

  

  Business Response

  Date: 08/13/2025

  
  
  August 13, 2025
  Ref: 23553448
  ****** *******
  Dear Ms. ************** We appreciate Ms. ******* comments and concerns and sincerely apologize for any inconvenience that she has experienced.
   
  Our technicians were out on August 12, 2025 and repaired the issue
  
  Again, we apologize to Ms. *******  for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  
  
  Hotwire Communications LLC
  
  
  
  

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I. REASON FOR COMPLAINT Deceptive billing practices, undisclosed fees, and unjust termination of pre-paid internet/cable service.II. DETAILED ACCOUNT OF THE PROBLEM My condo association provides free internet/cable, and neighbors confirmed free installation. Hotwire Communications sales **** persistently called me to activate service. So, I say" Why not?" and called them back.Crucially, no installation fee was EVER disclosed during the consultation call or by the technician during the July 20, 2025, installation. Only AFTER installation was complete did I receive an unexpected $107 bill for this service. On Thursday, July 31, I disputed this undisclosed, unauthorized charge with Hotwire. In retaliation, Hotwire unjustly terminated my pre-paid service this morning, August 2, 2025. They cannot deny a service my condo already pays for based on a fee they never disclosed.III. CONSUMER RIGHTS VIOLATED Right to Transparent Pricing/Full Disclosure: Hotwire failed to disclose a mandatory installation fee upfront, violating the principle that all costs should be clearly presented before a transaction.Right Against Unauthorized Charges: I was billed for a $107 installation fee that was never disclosed or authorized by me.Right to Free Service/Against Unjust Termination: Hotwire terminated a pre-paid service over a disputed, undisclosed fee, denying me a service my association already covers.DESIRED RESOLUTION Immediately restore my internet and cable service without conditions or additional fees.Immediately remove the fraudulent $107 installation fee from my account.

  

  Business Response

  Date: 08/07/2025

  
  August 7, 2025
  Ref: 23693529
  ******** ******
  Dear Ms. ************** We appreciate Ms. ******* comments and concerns and sincerely apologize for any inconvenience that she has experienced.
  
  After review of the account the installation fee was credited as a one-time courtesy.
  
  Again, we apologize to Ms. ****** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best ********************************************** of ***************
  Hotwire Communications LLC

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of August 2022 I met with a Hotwire *** to discuss starting services at my home. I was informed by the ***. of the packages containing 1gb of internet service. I was only interested in 1gb do to the issues I had experienced in the past with other providers and lower speeds. The ***. shared the differences in cost for internet and TV service with internet. I was told that I would be receiving 1gb of service with TV. I had issues early on concerning the rate of speed not meeting the ***** I called in for service and the service tech on both calls never spoke of anything less than 1gb of service. On July ******* I called in for service due to buffering and intermittent breaks in service while working on the computer as well as watching tv. When the tech came to my home, I was informed that I was not receiving 1gb. I called Hotwire and the ***resentative stated the same thing as the tech. I explained what took place and the only resolution was that I pay more for a product I was suppose to be receiving. I ask to speak to a manager.; when the managers ***************** called back I informed them and they told me They could not do anything because I was getting charge for the right product. The bill doesn't reflect the rate of speed I am suppose to get. it states "internet 500." I considered this to be their coding for the product not the rate I sign up for. I have not denied Hotwire of any payment even when I was late and in the hospital. I believe I should receive the product I was initially promised. I have faithfully paid trusting Hotwire to hold up their end of the service. I have paid Hotwire $5654.95(est) over the span of 2 1/2 years. A year and a half of that time I was in the hospital, and lost my employment, but still paid for a service I did not receive. The amount I was given by the managers (which was more than the *** I spoke to on the phone earlier) there is a $33 ($1155.est) difference in which should be refunded or service as promised.

  

  Business Response

  Date: 08/06/2025

  August 6, 2025
  Ref: 23683715      
  ****** ******
  Dear Ms. ************** We appreciate Mr. ****** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
   
  After review of the account the services ordered, received and billed are valid. There is no refund due to the customer.
  
  Again, we apologize to Mr. ****** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  
  
  Hotwire Communications LLC
  
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a 55+ adult community where the TV service is included in The **** On Jan28 I was charged $19.99 for a movie I did not order. On Feb28 another movie was charged to my account.. I told ********************** i Watch movies on ******* and The other person Who lives with me is my 97 yr old mother who only knows how to turn the TV on and off. On March a representative of Hotwire walked me through to parental control to Lock The device in case my mother pressed some bottons by mistake. Yesterday I received this months Statement and there was another movie being charged to my account. I called and i asked if I have the parental control locked * as i was told to do by the Hotwire rep * how come I am being charges for a movie I never orderd and couldnt order because everything is locked. The representative told me I had to payfor this movie . She checked with me that the Parental control was in place. She told me I would not receive a credit. I just dont understand if Hotwire told me how to lock Parental control and was verified by The representative now they are charging me for a movie I never ordered. Would you be kind enough to resolve this issue? I would greatly appreciate it.

  

  Business Response

  Date: 06/12/2025

  June 12, 2025
  Ref: 23426868
  ***** *********
  Dear Ms. ************** We appreciate Mr. ********** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
   
  After reviewing the account the movie fee was credited. .
  
  Again, we apologize to Mr. ********* for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  ************************** of ***************
  Hotwire Communications LLC
  

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotwire is claiming I have a sports package that was not paid for. They disconnected the service for non-payment and are charging me $1019.55 for the package and unreturned equipment. They have turned this over to a collections agency. The equipment they claim I have was never installed. The apt was wired up for Hotwire and two eero routers were placed inside. But they are claiming I have two cable boxes, two remote controls. The apartment has been vacant for nearly two years, without a functioning TV. I have never received an invoice from Hotwire. They also do not have my name correct. The services they offer at the complex are including in the *** fees. I have never signed up for any additional services.

  

  Business Response

  Date: 05/29/2025

  May 29, 2025        
  Ref: 23369681
  ***** ****  
  Dear Ms. ************** We appreciate Mrs. **** comments and concerns and sincerely apologize for any inconvenience that she has experienced.
   
  After review of the account the *** charges were removed,and the customer has been removed from collections.
  
  Again, we apologize to Mrs. **** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  ************************** of ***************
  Hotwire Communications LLC

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The hotwire fision cable box is constantly having issues. Resetting the box shouldn't be so difficult and only works occasionally.

  

  Business Response

  Date: 05/28/2025

  
  May 28,2025        
  Ref:23361854
  ** ******
  Dear Ms. ************** We appreciate Mr. ******* comments and concerns and sincerely apologize for any inconvenience that he has experienced.
  
  The customers reports are being investigated 
  
  Again, we apologize to Mr. ****** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  Hotwire Communications LLC
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/13 /25 BBB This is a complaint about Hotwire Communications internet connection services. ******************************************************************************************* I have written to them numerous times over the last 4 months or so about questionable IP connections being established on my devices, (and most likely other users in ****************, ********** **).Specific contacts have been,***** ******, ******* ******, ***** ****** and their CEO, ******* ****** (****)I do not get answers to numerous snapshots of the questionable connection sent,as is being discovered ousing a ********* command, oCMD netstat -o Or On 1 occasion, a comment from TWaters that there are no issues Which is obviously incorrect as the suspicious IP connection surface frequently. In summary this complaint is:The failure to respond and provide answers to the questioned snapshots sent on numerous occasions or the erroneous reply, as stated above.(copies of the IPs are available, if necessary, they are voluminous)

  

  Business Response

  Date: 05/20/2025

  May 20, 2025        
  Ref:23322404
  ****** ********
  Dear Ms. ************** We appreciate Mr. ********** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
  

  The customers reports are being investigated 
  
  Again, we apologize to Mr. ******** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  ************************** of ***************
  Hotwire Communications LLC

  Customer Answer

  Date: 05/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23322404
  
  I am rejecting this response because: Complaint: 23322404
  
  I am rejecting this response because:
  HOTWARE is making erroneous comments , I.E.,

  
  they  do not answer the the suspicious IP connections sent to all the named employees as they occur  .

  
  apprx 50  or so over the past weeks/months.

  
  my guess is they BLOCK my emails to avoid a reply to mee and therefotre this complaint
  They do not have the integrity to respond to ME and now this erroneous reply to the BBB
   or so over the opast weeks/months
  
  This compl,aint remains unrersolved and needs  to be pursued further with hOTWIRE.
  This complaint  rmains uneresolved and needs further pursuit by the BBB with Hotwire.
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/22/2025

  This is additional  infor on this complaint

   

  It remins unresolved and I ask that the BBB pursue furter with this company HOTWIRE

   

  Pleasas confirm

  

  Business Response

  Date: 06/03/2025

  June 3, 2025
  Ref: 23322404
  ****** ********
  Dear Ms. **************** appreciate Mr. ******** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
   
  Hotwire has thoroughly reviewed the matter after a detailed investigation; we found no basis for the customers concerns in reference to the ********************** network.  All systems and processes are functioning as expected, with no evidence of issues on our end. Hotwire has explored every reasonable avenue and determined theres nothing more to uncover. 
  
  Again, we apologize to Mr. ******** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information. Thank you.
  
  Best Regards,
  
  
  
  Hotwire Communications LLC

  Customer Answer

  Date: 06/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23322404
  
  I am rejecting this response because:
  Hotwire personnl , ***** ******, ******* ******, ***** ***** and ******* ******* , CEO do not reply properly to the numerous  suspoicious IP  smapshots sent to a;l of them 

   

  wll ove 30 +

   

  This complaint s not answered and needs follow uo and publication 
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment complex that included bulk billing as part of my lease agreement. The apartment was brand new and before I could move in I was required to have a technician from Hotwire Communications come out to install the cable box for my unit. This was on 7/8/2021 and I moved out the following year. Recently I began receiving phone calls from a debt collector that are now on a daily basis and informed me I have a balance of $500 for an equipment fee. I have attempted to resolve this issue with Hotwire in April 2025 and May 2025 as I was not in a contract with Hotwire nor did I make payments to Hotwire or was ever informed that this equipment was my responsibility as it was all handled through the apartment complex. I would like the charge to be removed and also have the third party debt collector stop harassing me for months now from an alleged claim from almost 3 years ago.

  

  Business Response

  Date: 05/14/2025

  May 14, 2025        
  Ref: 23302017
  ******* *******
  Dear Ms. ************** We appreciate Ms. ******** comments and concerns and sincerely apologize for any inconvenience that she has experienced.
   
  After review of the account the *** charge has been removed, and the customer's account has been removed from collections.
  
  Again, we apologize to Mr. ******* for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  ************************** of ***************
  Hotwire Communications LLC
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA has a contract with Hotwire, they provide us with internet and TV for no additional charge. Mar. 17 We had trouble with a TV box, it would not turn on. Called hotwire they will send a tech. Mar 18 tech arrives replaces failed power supply, TV box turns on, problem solved. Apr 15 Noticed charge for $99.00 on my statement. Apr 15 Called hotwire billing inquiry to see what it was for they said for tech visit. I explained the power supply failed and it was replaced. This was the 3rd TV box that had the same problem, the other 2 also had a failed power supply which Hotwire replaced at no charge. On the first 2 replacements I was present, and I asked one of the techs if this was a common problem, and he said it was. So Hotwire knows the power supply has a problem, and now they want to charge me to replace a piece of their hardware they know has problems. Hotwire said they would get back to me in 3 days, or if not I should call them back. This seems very dishonest. I would like the charge taken off my account.

  Customer Answer

  Date: 04/22/2025

  Hotwire has credited my account.  Thank you for the assistance.  

  

  Business Response

  Date: 04/22/2025

  April 22, 2025        
  Ref: 23209190
  ******* ********
  Dear Ms. ************** We appreciate Mr. ******** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
   
  After review of the account the service fee was credited. .
  
  Again, we apologize to Mr. ******** for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  ************************** of ***************
  Hotwire Communications LLC
  

   

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience. **** came and accidentally dug up the same area where Hotwires underground cables were located. This is an ************* and Hotwire assumed that they would have first dips on being the internet provider for the community. It took Hotwire 23 weeks just to complete the initial repair, followed by another 3+ days for a second fix. Throughout this process, there was zero communication or status updates from Hot wire. We were the ones to initiate any kind of status update. To make matters worse, they dont operate on weekends, so we were left without internet during that for that time over 72+ hours. Its incredibly frustrating that an internet provider shows such a lack of urgency when addressing service outages. Theres no clear escalation process, and the only point of reference youre given is your account number. My experience over the past three weeks has been absolutely awful. While our account manager, Junior, made efforts to help, the company as a whole failed to act with any real urgency or *********** this point, paying for this months **** feels completely unjustifiedwe were without service for most of it. Im beyond frustrated that their infrastructure is so vulnerable, with no safeguards to prevent other companies from disrupting it. Overall, this has been a horrible experience, and I will never recommend Hotwire to anyone. I'd like to have the outtage quickly and urgently.

  

  Business Response

  Date: 04/10/2025

  April 10,2025        
  Ref: 23171796
  Agent *****
  Dear Ms. ************** We appreciate Mr. ***** comments and concerns and sincerely apologize for any inconvenience that he has experienced.
   
  Hotwire Technicians are actively working to repair the Fiber issue at the customers property. As a courtesy we have also issued a service credit on the account.
  
  Again, we apologize to Mr. *****  for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.
  
  Please do not hesitate to contact me if you require any additional information.Thank you.
  
  Best Regards,
  
  
  ************************** of ***************
  Hotwire Communications LLC