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Business Profile

Internet Services

Hotwire Communications, Ltd.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hotwire Communications, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hotwire Communications, Ltd. has 8 locations, listed below.

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    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hot wire cable laid new fiber optic cable on our property ( *********************************) but never buried the cable....cable laying curled aboveground like a garden hose for 5 months... landscapers have damaged it as well as hurricane Ian ...service goes out with regularity. I have complained for several months to various different employees of this business please bury the cable so that our service doesn't get continually interrupted. I have no cable or Internet with alarming regularity and my job performance has suffered I would like a resolution of a bill adjustment and for them to install the cable correctly in the ground so that it is not a danger to Neighborhood and that everyone will have service that is reliable. This business charges me every month for service that is spotty at best, frustrated with the rudeness and incompetence of this company, I have asked them to make an bill adjustment MANY times and have been ignored and hung up on.

      Business Response

      Date: 11/10/2022

      November 10, 2022
      Ref: ********
      *************
      Dear **************,

      We appreciate ***. ***'s comments and concerns and sincerely apologize for any inconvenience that he has experienced.

      Hotwire Technicians will be out on Tuesday November 15, 2022  to bury the exposed wires. As a courtesy we have added a credit to the account.

      Again, we apologize to ***********  for any inconvenience.  We are open to our customers' concerns and suggestions.  We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.

      Please do not hesitate to contact me if you require any additional information. Thank you.

      Best Regards,

      Karen W**********
      Escalation Manager
      Hotwire Communications, LLC

    Hotwire Communications, Ltd. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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