Reviews

This profile includes reviews for Proguard Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Proguard Warranty

  407 Mcalpine St Avoca, PA 18641-1132

  
• 

  Proguard Warranty, Inc.

  155 Office Plaza Dr Ste A Tallahassee, FL 32301-2844

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  Proguard Warranty

  PO Box 1337 Pittston, PA 18640-5307

  

Review Details

• Review fromWilliam T

  Date: 06/19/2024

  1 star
  Purchased a used 2015 jeep grand Cherokee after about a year the motor had failed.. I took it to the Jeep dealership which after the invoice was provided to pro guard they explained that they would not pay the bill and wanted me to get a second opinion. I took the vehicle to one of their preferred shops which doesnt work on Diesalsbut they still had me take it to them. After goin back and forth with warranty, they finally agreed to replace the engine. After engine was replaced Im now experiencing check engine lights and a poor running vehicle which I didnt have those issue before. From (March until May) i have been goin back dropping off my vehicle trying to get the issue fixed. Ive been out of a vehicle since this whole process started. Pro guard only wants you to take your vehicle to cheaper shops that can give you the run around. At this point I wanted a certified Diesal mechanic to work on my vehicle so I went back to the Jeep. The dealership instructed that I need to replace a egr cooler which is a safety hazard because if the exhaust gases dont circulate the vehicle could catch fire and cause injury to me or property damage. This egr cooler came on the engine that was supplied from pro guard, but they stated they dont cover emission parts. *** called pro guard warranty to explain this and they act like they cant help me nor do they want to help me. At this point Im not paying for a warranty that doesnt help their customer. I completely understand that somethings arent covered but if you supply a engine, why should I come out of pocket for something that was bad from the moment the shop installed the motor.. There was a recall on that specific part from Jeep but they wont cover it because the engine and vehicle vin doesnt match up. Do not do business with pro guard!!!!!! Its very frustrating that when you purchase the warranty they make it feel like your covered and dont have to worry about anything but in reality its a big scam!!!

• Review fromJeffrey W

  Date: 04/25/2024

  1 star
  Keep your distance from this company. Sleazy, poorly defined coverage left me with $4500 in repairs that should have been covered.

• Review fromStephanie G

  Date: 04/15/2024

  3 stars
  I bought a car 2013 *********** from a buy here pay here dealership in August 2023. It came with a 4500 mile warranty that I thought we would never need because the car only had ****** miles on it. We drove the car less than 100 miles and it was overheating and smoke was coming out all around the engine. I am going to be honest I was worried big time we had just put $3500 dollars down on this car and now something is wrong. We took it to the shop that we were told to take it to. Now the only problem was we bought the car on a Friday and by Tuesday morning the car had left us on the side of the road. At first the policy wasn't activated yet because the dealership sent the money on Monday they didn't have it so I thought OMG what are we going to do. It took a month for the car to get fixed but they did end up paying for a whole new engine to be put in the car. I would have given more stars but it did take an ungodly amount of time for the car to finally get the approval and get fixed. They would only pay for a rental car for 4 days at $50 a day. SO I was out the for the rental for 3 weeks

• Review fromScott J

  Date: 04/10/2024

  1 star
  Bought their tier 3 warranty which is in the middle of the road. The policy states that "all internally lubricated parts" are covered. But this is only partially true. If one of those internally lubricated parts fails because of a non-covered item, you are out of luck. In my opinion, this gives most people a false sense of security thinking that they are covered when they actually are not under what I would expect to be very common situations. Mine was oil fowling the spark plugs which made the cylinder not fire. I'm thinking the cylinder is lubricated, I am good. Well, I wasn't and had to pay for almost 2.5k in repairs. Buyer beware. I would say reading the contract in detail would be good enough, but in my opinion, it is not for the average person.

• Review fromMike F

  Date: 03/27/2024

  5 stars
  Great company to do business with and our sales Rep Mike B****** is always there when needed.

• Review fromMarcus A

  Date: 03/21/2024

  5 stars
  Having Brandy A as my rep from PRO GUARD WARRANTY was the best thing about joing this company, she's phenomenal; always just a phone call away. PRO GUARD WARRANTY stands firmly on their word, and I'm happy we added them to our company for our customers protection.

• Review fromDerek S

  Date: 03/20/2024

  5 stars
  I absolutely love doing business with proguard.. they help so many of my customers and are super friendly and easy to deal with.. my rep Rob S. Is amazing he always has time to help and I truly appreciate that.

• Review fromYuliia H

  Date: 03/20/2024

  5 stars
  I want to leave this review for Rob S. He has been a rep for our business for many years and it has been a pleasure working with him. Thank you Rob

• Review fromVeronica` M

  Date: 03/20/2024

  5 stars
  ProGuard Warranty is the best used vehicle protection plan out there! We use them on BOTH sides of our dealership; we sell them with the used vehicles and our service center sends in claims and 99.9% of them are covered! With different levels of coverage and various lengths of time, most people can find something they can afford and by purchasing when you purchase the vehicle, you are getting a better price than if you were to add one of these 'month to month' warranties that MOSTLY only cover MAJOR REPAIRS. But with ProGuard, their Standard plan covers more than what the competitors offer for their Comprehensive coverage! But IF a claim is denied, there is a REASON, they don't deny claims just to get out of paying them! Our awesome Rep, Kevin stops by regularly to check on things and is very knowledgeable about the products and claims. Thanks Kevin and keep up the good work!

• Review fromedward h

  Date: 03/20/2024

  5 stars
  I've been a Finance Director for 13yrs. Proguard is absolutely at the top of the list when it comes to a company that stands by the products. I've never had a complaint from a customer about a claim not being paid. If its supposed to be covered they will. They also go above and beyond for there dealer partners to ensure there satisfaction. Chuck T***** Hands down the best rep ive had when it comes to being responsive and finding the solution to any problem you may have.