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Business Profile

Garbage Removal

J.P. Mascaro & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for J.P. Mascaro & Sons's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.P. Mascaro & Sons has 4 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Our service is supposed to include yard waste collection on Wednesdays, but it has been many months since they have picked up yard waste, even after I called customer service about the issue. 2. Our trash bin is broken, they said they will provide a new one when available, but it has been about a year and still no information about when a new bin will be available. In fact, we are still using the bin left by the previous resident who was also a JP customer; they never even gave us a bin associated with OUR account in the first place. Customer service was unable to address this in any way.

      Business Response

      Date: 05/16/2023

      May 2, 2023

      Dear *** *******: 
      In response to your letter dated April 21, 2023, and the accompanying Complaint of the above-captioned party, the service issues have been addressed and *** **** has received a trash container. I have no record of yard waste missed collections, but his address is on the alert list to ensure weekly yard waste collection. 
      I trust that *** **** is satisfied with our response/resolution. 
      Please call me with any questions. 

      Thank you. 

      Very truly yours,

      Customer Answer

      Date: 05/25/2023

      I have reviewed the response made by the business in reference to complaint ID ********. We did receive a trash container, and the yard waste collection has been improved recently. This resolution is satisfactory to me. 

      Regards,
      ***********************

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in Nanticoke PA and Mascaro is our garbage pick up I am disabled and so is my husband I am tired of going in the street and alley to get my garbage cans Can they please put them back where they found them I am also tired of driving around garbage cans around Nanticoke How hard is it to put them back where took them from

      Business Response

      Date: 03/07/2023

      February 17, 2023 

      Dear *** *******: 

      In response to your December 10, 2022 letter, our records do not show a customer listed in this name. Many of our contracts for municipal-wide collections are with the municipality. Since we do not bill the residents directly, we do not have their names or personal information. If I knew her address, I could look into it further. 

      I would note that our company has an excellent service record with our municipal customers. Where there is an occasional missed collection, we make the collection the very next day. We were awarded many new contracts from municipalities in the last 12 months and would not have received those contract awards if our service was not good. 

      If you provide additional information, I will look into the matter. Otherwise, I will assume that this response is acceptable. 

      Thank you. 
      Very truly yours, 
      Albert *. D

    J.P. Mascaro & Sons is NOT a BBB Accredited Business.

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