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Business Profile

Garbage Removal

J.P. Mascaro & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for J.P. Mascaro & Sons's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.P. Mascaro & Sons has 18 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      J P ************************************* seem to think it is ok to slop garbage onto the city streets of ***************** *****. On July 14th I witnessed a employee of J P ***************************** cleaning slop ******************************** onto the street in front of 75 74 & 74 1/2 Honey Pot St. I yelled what the **** right here right in front of my drive way. right on the road. The worker for J P ***************************** replied oh well you know how we are. Well no I don't know. We pay good money for these people at J P ***************************** to do their job correctly not spread typhoid by littering the streets with the garbage from the truck to attract & feed black bear raccoons stray dogs feral ***************** THEY DUMPED GARBAGE REMOVE FROM THE BACK OF THE GARBAGE TRUCK & THREW IT ON THE ***** LIQUIDs & SLIMY **************** OF WHAT LOOK LIKE MEDICAL WASTE INFRONT OF MY DRIVE *************** HOUSE FOR ALL THE TRAFFICC TO DRIVE TRHOUGH. 50 TO 100 CARS A DAY TRACK THAT THROUGH THE NEIGHBORHOOD. IT WAS THERE FOR A WEEK! HEALTH HAZZARD. They also like to skip picking up the garbage a few times a year. WHAT THE **** ARE WE PAYING THEM FOR!

    • Initial Complaint

      Date:07/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out concerning customer account number ******. This account is for a rental property that was previously occupied by tenants who vacated the premises on April 30, 2025. The last pick up date at this address was May 5th, 2025 for old tenant. When a new tenant attempted to set up an account on July 11th, 2025, J P Mascaro discovered that there were outstanding bills associated with the previous tenants for over 3 years. The bills were addressed to the tenants and being sent to the rental property address since the past 3 years. According to a representative I spoke with, the property owner is held responsible for unpaid charges if a tenant defaults. The bill has now been past due for over three years, yet we as owners were never notified of the delinquency. We had no way of knowing that the tenants were not making payments. Despite the non-payment, J P Mascaro continued the service, and bills were still being sent to the tenants rather than informing the owners, while still holding us liable.The agent also noted that we had called on October 31, 2022, to request the payment be transferred to tenants name. If owner is liable why was the account permitted to be transferred into the tenants names?I was told that I am now liable for 50 % of $1687.46 for previous bills since March 2022, which I was never informed about for over 3 years. I am requesting that the outstanding balance be billed to the previous tenants. For any new tenants I will ensure the the account are set up in our name and bills are sent directly to our home address. We will then bill the tenants accordingly. Thank you for your attention to this matter ******** **********

      Customer Answer

      Date: 08/01/2025

      Just following thro if BBB has received any communication from J P Mascaro. 

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing issue with missing trash and recycling, I live in a alley and Im the only house in place on time the day before , I dont want to have to keep calling for a missed pick up every morning.

      Business Response

      Date: 08/01/2025

      Attached please find Mr. ********** letter in response to the above-referenced complaint.

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a house in the city of **********, which uses the local tax dollars to pay for garbage and recycling services through JP Mascaro. Regularly since I've lived here, they either don't drive down my block, or they skip ONLY my house, and leave my recycling at the curb. I've watched them do it. I'm using their supplied recycle bins, and I've always been in compliance with what materials I recycle. My bins are always easily accessible and visible right at the street curb. Each time they do this, I call the company, and someone tells me "we'll send someone out to get it." and half the time, no one comes.Out of 14 recycling collection dates since I've been living here, I've called 7 times because they didn't take my recycling.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024, I contacted JP Mascaro to request a replacement recycling bin after their workers first damaged the lid and then cracked the entire bottom of the bin. I was informed that the new bin would be delivered within 6-8 weeks due to a backorder. In August 2024 (more than 6 months later), a JP Mascaro employee arrived at my home with new trash bins but informed me that no recycling bins were available for me. They assured me they would escalate the issue with their manager to prioritize the delivery. However, in September 2024, my trash bin was also damaged, with the bottom now cracked. Despite these ongoing service issues, I have continued to pay my full invoice, including a recent rate increase, although the quality of service has been substandard. I am now in need of a new trash bin and recycling bin and have received neither.

      Customer Answer

      Date: 11/05/2024

      Hello - I wanted to provide an update, while I did not receive any communication from the company, I did receive 2 brand new bins a few days after submitting this compliant. 

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Broken trash can reported months ago to the company. No eta on when we can get one. It was broken by the company. Now we have wild animals breaking into our trash at night leaving a mess. We have mouse traps all outside because the trash gets all over and they try to get into it. This is now a health concern! Im not paying my bill until we get a new trashcan. Left a message on the website and called and got a rude lady who basically said whatever. Its gross. We need to secure our trash with a lid! Mascaro spends so much money on their house but yet trash cans we cant get??? Its not covid anymore. They also wont take our trash if its it in another can. Family run business that only cares about minimal work being done and no customer satisfaction. Today they didnt even dump all our trash and we found a dead mouse next to it. Stop making your house bigger and get us some trash cans!

      Business Response

      Date: 09/19/2024

      Attached please find Mascaros response to the above-referenced Complaint.

    • Initial Complaint

      Date:05/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JP Mascaro has broken my garbage bin wheels, and I have observed the same harm done to others on my street. I have called the ********** location 6 times since December regarding this, and received a mixed list of platitudes without any real remediation. A summary of the various responses I have received over the phone are as follows:1) The waiting list for new bins is long, and a date for a new one cannot be promised.2) There will not be a new bin. Instead, a new style of wheel kit will be attached to my can during trash pickup.3) The supervisor has been alerted and will get my wheel kit out quickly.Nothing has materialized after 5 months of calling and waiting. I have offered on multiple occasions to go to their place of business and get a can myself, but have been strongly rebuffed. It should be noted that I have no method of redress here. ********** does not allow me to choose any other service. We are held hostage to this single provider, and Norristown's own website insists that all complaints be addressed only to Mascaro (************************************). Mascaro holds all the power, all the promises, and there is no incentive for them to be accountable.I'm not asking for Mascaro to do the impossible and actually pick up trash on the designated trash day. I'm not even asking that Mascaro's desperately underpaid employees stop throwing bins on the ground and down the street. I know that's asking too much. All I'm asking for is the luxury of being able to roll my bins to and from the curb.

      Business Response

      Date: 06/14/2024

      Please see the attached letter from ********************** in regard to the above-referenced matter.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every week they leave my recycling been on the corner so that my disabled mother has to go to the end of the block to go get the recycling bin because they wont bring it back to my house after they dump it. *** called them and complain. They told me they werent gonna do it anymore and now they theyve done it again and now my recycling bin has been stolen or maybe blown away with the wind. This is unacceptable. I now have to go to ********* to go get a new one.

      Business Response

      Date: 06/13/2024

      Please see attached.

       

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A trash truck back into the fence surrounding the backyard two weeks ago and have not been in contact with a claim update. I dont have a direct point of contact to work with to get the issue resolved, just been transferred from one division to the next. If a claim was submitted, no one has received a call from the adjuster nor has a claim number for reference been supplied.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of the workers on the trash truck took our trash can which was nothing wrong with it and we had to buy a new one so animals could not rip open a bag. This happened the end of August 2023. Video proof of Mascaro's worker taking the trash can was sent in to them as requested a long with the receipt for the new trash can on Sept 6 2023. We have made multiple calls to both ************************* and ******************* about our refund back for the trash can we had to go buy to replace the one their worker took. All we have gotten is the run around promising to get us our money back but it never happens. My last 2 calls to *************** were on Nov 30 2023 and Dec 14,2023. We have never received our money back for the trash can.

    J.P. Mascaro & Sons is NOT a BBB Accredited Business.

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