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Business Profile

Home Improvement

On Call Contracting Services, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put a roof on my house which immediately leaked and had several areas of poor workmanship. It was brought to the owners attention numerous times. When they finally came out to look at the issues it was discovered my attic was filled with mold from the active leaks from their poor roof job. I had several engineers, roofing companies, insulation companies, as well as mold remediation companies state it was caused by the roof. The ridge vent was illegally done, stretched shingles etc and was not done up to code. They stated they would be back to remediate the mold months ago and have never showed back to take care of it. On the contract it stated if a subcontractor was used to install the roof they would be noted on the contract. They subcontracted this roof and did not have it noted on the contract. This is breach of contract they also did a roof for a friend of mine and subcontracted it out and did not mention it in contract. Another breach of contract. This roof also has several issues that need to be addressed from poor workmanship. I have lupus. I am alergic to mold. This was brought to their attention over and over and they did not care. They sent a fake engineer out to my home to say the leaks were caused by me. They illegally ripped my roof apart without permission while I was not home and police had to get involved.

    Business Response

    Date: 07/07/2024

    Good morning,  Yes we put a roof on his house, yes it leaked, yes we returned to fix it (he has already put on ****** that the issue was fixed by us) and we also removed what he said was mold (he posted pictures of the stuff outside his attic) and treated it with an anti-microbial.  We also have pictures showing that there is not proper insulation or ventilation  as well as pictures showing frost on the sheathing PRIOR to our taking the roof off.  He also had 5 of his friends go onto ****** and leave one star reviews.  These are people we do not know and have not worked for.  They have all been reported to ****** and legal.  This should tell you the type of person he is.  He, in my opinion, is simply trying to cause issues because he didn't get what he wanted from us.    The cost was not $10000.00 either if memory serves me correctly.  

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