Business Profile

Credit Card Processing Services

Shift4

Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

131 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 is a point of sale company selling and supporting registers for businesses. They informed me about a piece of hardware (a credit card pin pad) that was soon expiring and had to be replaced. I initially purchased the (2) credit card pin pads from them and now they were requiring me to purchase new ones. I was confused because my credit card pin pads worked fine. The replacement would cost approximately $1000. I received notice of this on 4/25/2025 and then Shift4 began issuing me fines on 5/1/2025. They are issuing $150/month for "non compliance". I have now accumulated $300 in fines and counting. I need some help to resolve this. (i) Not enough notice was not given, (ii) it is unfair to issue fines and (iii) it is a predatory sales practice to force me to replace a working piece of hardware at MY cost. Thank you,*****
Business Response
Date: 06/20/2025
Hi *****,

I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be addressed by our team via ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
***** ****
Customer Answer
Date: 07/03/2025
The companys message just said they are looking into the issue. They did not say anything that resolves this case or problem. Please re-open this case as its still pending. Thank you.
*****
Business Response
Date: 07/08/2025
Hi *****,
I am sorry to hear about your disappointment. Unfortunately, I am unable to locate an account for you and I have reached out to try to assist. Given the safety and security of your account, we will need to discuss with you directly. I will be reaching out to you again shortly.
In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23461149

I am rejecting this response because:
I am a customer. ******* ******* Is my Enterprise Account Manager. I am providing this information so that you can locate my account

Regards,

***** *******

Business Response
Date: 07/11/2025
Hi *****,
I have been reaching out to you but have been unsuccessful. I will need to speak with you so I will try again. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/21/2025
Please reopen this complaint. The company is stating they cannot confirm me as a customer. I provided more information to their request and Im awaiting word back from them.
Business Response
Date: 07/22/2025
Hi *****,

We have reached out to you numerous times in order to discuss your account and you have remained unresponsive. Since we are not able to locate an account for you, you will need to call our team directly so we can assist you.

Please contact us via ****************** since we will need to be able to verify your information.

Thank you,
***** ****
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Shift4/****** for a POS system, but I have never used the equipment or activated the service. I contacted the company shortly after receiving the equipment to request cancellation, but they refused to cancel without charging a $2,209.48 early termination fee.Despite my repeated requests to return the equipment and cancel the account, the company continues to charge me $197 per month for non-use and so-called equipment maintenance. I have explained that I am not using the system and that my business has not operated.I believe it is unfair to charge monthly fees for a service I never used and to demand such a high penalty under these circumstances. I am a small business owner and cannot afford these charges.I am requesting that Shift4:1.Cancel my account without the early termination fee;2.Stop charging monthly fees;3.Arrange to retrieve their equipment at no cost;4.Refund any monthly charges that were withdrawn after I requested cancellation.
Business Response
Date: 06/05/2025
Hi *******,

I am so very sorry to hear about your concern. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Please allow me an opportunity to review everything and I will reach out to you.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 06/15/2025
Response to BBB Complaint #********

Dear BBB,

Thank you for following up.

Unfortunately, nothing has changed since my original complaint. Shift4/****** has not canceled my account, and they continue to attempt to withdraw money from my bank account, despite the fact that I have never activated or used their system.

In early June, they attempted to charge me $197 plus an additional $60, even though I do not have sufficient funds in my account. I am now being told that they will continue to charge me $269 every month until I pay a $2,209.48 early termination fee, which I believe is completely unfair under the circumstances.

I also had a very unpleasant experience speaking to a company manager, who spoke rudely to my husband, constantly interrupted him, and made no effort to help resolve the situation. The tone was disrespectful and dismissive.

Since December, Shift4/****** has withdrawn about $1,000 from my account, and again I have not used the system for even one day. My business has not been able to open yet due to reasons beyond my control, and I simply cannot afford to continue paying for a service I never used.

I am again requesting that Shift4:

Cancel my account without the early termination fee;
Stop all future charges;
Arrange to retrieve their equipment at no cost;
Refund the charges taken after my original cancellation request.

Thank you for your continued support in helping resolve this issue.

Sincerely,
******* *********
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account with shift4 in June of 2024. I closed my business. They claimed i had a contract that went to February 2025. I disagree but the refused to close the account. They provided no service after June 2024. They never closed my account and have now claimed they auto renewed my account and I must pay to close it. No service was provided for the past year and they are just trying to rip me off.
Business Response
Date: 04/28/2025
Hi *******,

I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:04/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small retail business owner. I signed up with Harbortouch/Shift 4 and fulfilled my original contract term. When I went to switch processors, they told me they had renewed my contract and were going to charge me for their lost income. When they finally quoted me a number, they had increased it to include the fees that would have gone to **** and **********. It was basically everything and the kitchen sink,I was advised to talk with the attorney general but decided to start with the BBB.I am asking they cancel the renewal and my contract at no charge since I met my end by fulfilling the initial period.
Business Response
Date: 04/25/2025
Hi ******,

I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****
Customer Answer
Date: 04/29/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
this was received from legal. They arent willing to work with From: Shift4 Support [***************************************************************]
Sent: 3/28/2025, 12:27 PM
To: ********************************
Subject: New Message in Regard to Shift4 Case# ********

Good afternoon ******,

All Shift4 contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

2025 Shift4. All rights reserved

Regards,

****** ********

Business Response
Date: 04/30/2025
Hi ******,

I am sorry to hear about your rejection of our initial response to this complaint. As a reminder, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I will reach out to you to discuss your account.

Thank you,
***** ****
Customer Answer
Date: 05/01/2025
What do I do next there are only two options accept There isnt anything to accept this will close the case

or reject again.
Customer Answer
Date: 05/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
they had me speak to legal again. They wont post their pricing offer on this sight ??

Regards,

****** ********

Business Response
Date: 05/07/2025
Hi ******,
Thank you for the opportunity to continue assisting you.

Legal Support is actively addressing your concern. For any updates or further communication regarding this matter, please contact us directly at ********************************************** or by phone at ******************,Monday through Friday, 9 AM to 6 PM Eastern.

To protect the safety and security of your information, we are unable to share specific details online. However, we remain fully committed to supporting you. If you have any additional questions or concerns, we strongly encourage you to reach out to our team directlywere here to help.

Thank you,
***** ****
Customer Answer
Date: 05/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because: this is exactly what they offered from Day one. It is not what they would be receiving at all. Most of these fees are forwarded to the individual credit card processing companies This is what they want below
contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

Regards,

****** ********

Business Response
Date: 05/13/2025
Hi ******,

The information that has been provided to you is in accordance with your agreement. That said,our team has provided you with the information requested along with a reasonable courtesy settlement offer which may have occurred after your follow up. If you have any remaining questions regarding this matter, then please contact us directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern so we can discuss.

Thank you,
***** ****
Customer Answer
Date: 05/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

Customer Answer
Date: 05/15/2025
Accept their offer
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Por medio de la presente, me dirijo a ustedes para expresar mi total inconformidad * profunda molestia por la injustificada retencin de fondos pertenecientes a mi negocio, los cuales ascienden a aproximadamente $20,000 USD, correspondientes a ventas realizadas desde el jueves [coloca la fecha exacta].A pesar de que mi cuenta bancaria fue previamente verificada * aprobada por su sistema, * de que he enviado todos los documentos solicitados (recibos de servicios pblicos de mi casa * negocio, copia de mi licencia de conducir, nmero de seguro social, etc.), no he recibido ningn depsito ni una explicacin ****** lo cual ha generado una grave afectacin a la operatividad de mi negocio.Cabe mencionar que tanto *o como mi manager hemos realizado mltiples llamadas diarias (alrededor de 5 por da) buscando una solucin, sin recibir respuestas concretas ni acciones por parte de su equipo. Esta situacin es inaceptable, abusiva e irresponsable, * me est impidiendo cumplir con mis obligaciones como empresaria (sueldos, proveedores, materia prima, etc.).Por este medio EXIJO la liberacin inmediata de los fondos retenidos. De no recibir una respuesta clara * una solucin efectiva en un plazo no ma*or a 24 horas, proceder a tomar acciones legales correspondientes * a presentar ****** formales ante la ************************ (***), el Better Business Bureau (BBB) * cualquier otra autoridad pertinente, por prcticas comerciales abusivas * retencin indebida de dinero.

Translation:I hereb* express m* complete dissatisfaction and deep anno*ance at the unjustified withholding of funds belonging to m* business, amounting to approximatel* $20,000 USD, corresponding to sales made since Thursda* [insert exact date]. Despite m* bank account being previousl* verified and approved b* *our s*stem, and me submitting all the requested documents (utilit* bills for m* home and business, a cop* of m* driver's license, Social Securit* number, etc.), I have not received an* deposit or a clear explanation, which has seriousl* impacted the operations of m* business. It is worth mentioning that both m* manager and I have made multiple calls dail* (around 5 per da*) seeking a solution, without receiving concrete responses or action from *our team. This situation is unacceptable, abusive, and irresponsible, and is preventing me from fulfilling m* obligations as a business owner (salaries, suppliers, raw materials, etc.). I hereb* DEMAND the immediate release of the withheld funds. If I do not receive a clear response and an effective solution within 24 hours, I will proceed to take appropriate legal action and file formal complaints with the ************************ (***), the Better Business Bureau (BBB), and an* other relevant authorities for abusive business practices and improper withholding of funds.
Business Response
Date: 03/27/2025
Hi *****

I am sorry to hear about your experience.Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, we can be reached directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 had a glitch that caused tickets to zero out at time of customer paying for open food and open drink. This went on from April 2024 to July 2024. The company did a update company wide to fix the issue. Nothing was ever done about it. Shift4 guaranteed $7000 as a referral bonus and never paid it.
Business Response
Date: 03/19/2025
Hi *******,

I am so very sorry to hear about your disappointment. I will review everything for both accounts and reach out to you to discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a physical therapy clinic. Used a credit card merchant service that was bought out by this company I am told. The other company I may have done business with I was told is *** years ago. I never signed up with this company. They have my bank account and no contract from me, no signature, no documentation from me, and have been billing me since April 2022 without my knowledge. I have never been a client of theirs. I have none of their equipment. Have never done any transactions with them. They admit there is no business agreement and no transactions with them but are not agreeing to refund this money for which they have provided no service to me. They took ~ $1386 from my bank account CASE# ****** THEIR PHONE# ************ Opt 2 (?) MY PHONE: ************ ****** ***** Need Refund of $1386 to US Bank account ************** Thank You!!!!!!!!!
Business Response
Date: 03/06/2025
Hi ******,

I am sorry to hear about any difficulty you may have experience. Your account has been with us for some time and we do have an merchant processing agreement in you file. It is not recommended to place your bank account number on this public forum since anyone can now see it. Due to safety and security response, we will need to speak with you directly. We will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 03/06/2025
please remove my back account number that should not have been on the complaint
Initial Complaint
Date:03/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company has been issuing gift cards for years and this was setup with *****. Apparently this company has now partnered with or be merged with Shift4. We have always been paying $13.50/month to maintain the gift card service, but on December 18, 2024, an unexplained amount of $450 was drawn from our account. When inquiring into this they mentioned that supposed a notice was emailed to us on November 20, 2024 to inform us of this new, annual fee. We didn't receive the email (also not in our spam filter) and no follow-up call was made to us after lack of response from our side. We have had a hard time getting any further answers from them as to options on getting a refund on this hugely over-inflated fee. When we asked to close our account with them and get a report of our outstanding gift card balances along with their numbers, we were told it would be another $500 for this report. In the end we will get a basic report "for free" or a more detailed report will still cost us money (not sure how much). But either way they plan to keep the $450 which they un-justly debited from our account.
Business Response
Date: 03/10/2025
Hi ****,

I am sorry to hear about your experience. Please allow us an opportunity to review everything and we will reach out to you. In the meantime,any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
Legal Support
Customer Answer
Date: 03/20/2025
Nothing has been resolved. I finally got a call from the company today and they basically said they haven't even heard from BBB on this case! :( Please email ********************************************** and quote Ticket: *******.
Initial Complaint
Date:02/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift 4 added fees and a contract without notifying me. They say they did, but it is on their website and you have to fish around to find where they sent the notices. They told me that if I charged the customers 3%, that there would never be any extra money coming out of the account. They renewed my contract with just a "notice" on their obscure email. They then started charging monthly fees and now a contract that I can't get out of.
Business Response
Date: 02/19/2025
Hi *********,

We are sorry to hear of your concern. We have taken a look at your account and see that you are receiving Statement Notifications via your Lighthouse account available to you 24/7. All billing is in accordance with your agreement. That said, wed like to make sure that this information is helpful. Please feel free to reach out to our team directly should you have any remaining questions regarding this matter via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
Legal Support
Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift 4 is my card processor for my business, I have 2 food trucks and both use same processor, Ive been working with them for 1.5 years, I just realized after months only because I did the math of a badge that was showing me a totally different number than expected that the badge wasnt correct so I called and they told me it was because the transactions had gone to authorization holds instead of an actual purchase, to which I asked why was that, the lady couldnt tell me why but she offered me to push those transactions so they could go through so I said yes please. After that I asked her to check for me if there were more authorization holds to what she responded YES, I see a lot of authorization holds in the past months! So I realized they owe me a total of $17,727.89. All of those transactions stayed stock as an authorization only because those customers decided to put Zero dollars for tip option, they have their own face customer display for that very reason, so they can decide if they want to to add a tip or not, I wont go back and change what they already decided, that would be incorrect and illegal, so I would clock out everyday with no warnings from the *** at all, ended up resulting all those transactions with no tip never went through because they had no tip. They dont want to pay me or accept their fault on this and the transactions re for all 2024 year and some others from 2023, cant push them after all this time (they have to push them I cant do that in my end) because my customers would put a charge back since they wouldnt recognize the charge due to the long time that has past, and also I would look very bad or even get a lawsuit against me
Business Response
Date: 02/06/2025
Hi Zahfiro,

We are very sorry to hear about your situation. Reconciling transactions against deposits or monthly statement should be occurring daily.This way you can bring any concern to our attention before so much time has passed. We will reach out to you to discuss. In the meantime, any communication regarding this matter should be sent to our team directly via ********************************************** or ******************.

We look forward to speaking with you soon.

Thank you,
Legal Support.
Customer Answer
Date: 02/07/2025

So I asked him to pay me the money since theyre full that they transactions were never finalized because their system wont allow you to finalize them yourself. They have to do it for you. And also the customer had already decided to put zero dollars on Tips so I dont have to come back later and add a tip,
So right now theyre offering to give me 60 days of protection against charge back, but the customer can put a charge back all the way to 120 days. Plus my business can really look bad for charging something out of time. So many months later, and I did bring it to Attention Within, the Thirty Day. Actually as soon as I realize that this was happening. I brought it to their attention. Right away. I had no access to their website where I could check the transactions, or if they were just an authorization hold, a void or any other thing, en as soon as I realized that this was happening, I called him and I tried to resolve the issue, but they asked me for seven Business days to respond and they didnt within that timeframe. I waited another week and they just came back to respond that they just gave me 60 days for me to rekey the transactions, Which of course is not even good for me because I would run the risk of getting chargebacks even later, and my business will have really bad reputation due to so many chargebacks at the same time. Were Talking That This Is, An amounts of transactions of About 900.
my customers did finalize the Tap amount every time for them to be able to process the payment. It doesnt process the payment, unless you decide what option you wanna put in regards to Tap amounts benefit zero so I dont know why they mean by me. No finalizing the transactions where they were finalized. I know my end showed me payment approved, but somehow they dont wanna pay me the money because it stayed an authorization and it is not my fault that they never pushed them. They are responsible, pushing the transactions and pay me, the ***** once its approved on the card. It is not my responsibility to go back and do their job. Thats why Im paying a fee to them
Customer Answer
Date: 02/07/2025

So I asked him to pay me the money since theyre full that they transactions were never finalized because their system wont allow you to finalize them yourself. They have to do it for you. And also the customer had already decided to put zero dollars on Tips so I dont have to come back later and add a tip,
So right now theyre offering to give me 60 days of protection against charge back, but the customer can put a charge back all the way to 120 days. Plus my business can really look bad for charging something out of time. So many months later, and I did bring it to Attention Within, the Thirty Day. Actually as soon as I realize that this was happening. I brought it to their attention. Right away. I had no access to their website where I could check the transactions, or if they were just an authorization hold, a void or any other thing, en as soon as I realized that this was happening, I called him and I tried to resolve the issue, but they asked me for seven Business days to respond and they didnt within that timeframe. I waited another week and they just came back to respond that they just gave me 60 days for me to rekey the transactions, Which of course is not even good for me because I would run the risk of getting chargebacks even later, and my business will have really bad reputation due to so many chargebacks at the same time. Were Talking That This Is, An amounts of transactions of About 900.
my customers did finalize the Tap amount every time for them to be able to process the payment. It doesnt process the payment, unless you decide what option you wanna put in regards to Tap amounts benefit zero so I dont know why they mean by me. No finalizing the transactions where they were finalized. I know my end showed me payment approved, but somehow they dont wanna pay me the money because it stayed an authorization and it is not my fault that they never pushed them. They are responsible, pushing the transactions and pay me, the ***** once its approved on the card. It is not my responsibility to go back and do their job. Thats why Im paying a fee to them
Business Response
Date: 02/12/2025
Hi *******,
Unfortunately, There is no information in the message that helps me determine which merchant account they are. Where is the remaining information?
Please advise,
Deb

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