Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/2025, I purchased tickets to Dorney Park through their official website using ****** Pay in 4. During checkout, the page refreshed and duplicated my order, resulting in a charge for 6 daily tickets instead of the 3 tickets I intended to purchase. The extra 3 tickets were added without my consent.Immediately after noticing the error, I contacted Dorney Park guest services by phone and explained the situation. I made it clear that I wished to keep the correct 3 tickets and have the remaining 3 canceled and refunded so my ****** Pay in 4 plan could be adjusted before the next payment date. The representative told me there was nothing they could do and directed me to submit my request via email.I emailed ******************************************** with the following message:Hello, I purchased tickets to Dorney Park today using ****** Pay in 4. There was an issue with the website refreshing, and it duplicated my order. I intended to buy 3 daily tickets and 3 flash passes, but the site added an extra 3 daily tickets, charging me for 6 total. Please cancel and refund the extra 3 tickets while keeping the correct 3 tickets in place. Attached is my receipt for reference.Their email response was:Unfortunately, all ticket purchases are non-refundable. We are unable to cancel or refund any portion of your order. You may use the additional tickets on another day this season or give them to someone else to use.This response is unreasonable because this was not a change of mind, it was a transaction error on their website caused during checkout, resulting in a duplicate charge. I am requesting that Dorney Park process a refund for the 3 tickets that were added without my consent.

  Business Response

  Date: 08/14/2025

  Thank you for your patience. I am working with the Manager of Admissions to get the information I need to help you. We will respond to you directly from a Dorney Park email address. 

  Customer Answer

  Date: 08/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23730316
  
  I am rejecting this response because:
  The business hasnt provided a resolution, just an acknowledgment that theyre looking into it so this case is still pending 
  
  
  
  Regards,
  
  ****** **********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/15/2025

  Alysha- 

  I am very sorry no one has reached out to you. I will be emailing you from my work email address to follow up. 

  *****

  Customer Answer

  Date: 08/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23730316
  
  I am rejecting this response because:
  

  Still pending, I'm in contact with ***** who has been great. Still awaiting the resolution 
  
  Regards,
  
  ****** **********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/25/2025

  I believe the refund went through on 8.19 or 8.20:)

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday we took our swim team to Dorney Park for an end of year trip. We rented 2 premium cabanas for the parents to escape too. First a server came and introduced herself. She told us we had to go back to the cabana rental tent to order food but she would take our drink orders. She came back and said nope never mind you have to go order them where you order the food and she walks away. We go up to order and the person there says well you can only order from her because shes the bartender. We walked around until we found her, she comes back so we can order, took her 20 minutes to enter it and that clicks something on the computer that totally cleared the order. She apologized but couldnt fix it and went to get a supervisor who apologized but did nothing to fix it. But the worst part was later one of the parents with us dropped his sunglasses behind a couch in the cabana. We moved the cushions to see if we could reach them and thats when I threw up. There were eggs and bugs all over under the cushions. People were on that couch all day! Even slept on it! We went and got someone and told them what was going on, she came and looked at it and just said sorry this happened. It was not cleaned up.We had 2 different issues, one much larger and disgusting and NEITHER ONE was rectified. I was already annoyed that we payed for a cabana with bar and food service. But now I am livid and disgusted that we spent almost $500 on a cabana and the couch was infested with 100s of bugs!!!!

  Business Response

  Date: 08/08/2025

  ********-
  Id like to sincerely apologize for your recent experience in our Cabanas.  We take cleanliness and service very seriously and what you described is not the experience we strive to provide.  I see also that you have submitted comments to our guest experience email which is the best way for us to assist you. I have asked a manager to reach out to you today, Friday, August 8, for resolution. 

  Warm regards, 

  *****

• Initial Complaint

  Date:08/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets on May 2022 for my family of 8. I had a death in the family and couldnt make it to the park. I spoke to a manager and asked for a refund which was denied and he told me that whenever I decided to go to the park my tickets will be valid and he also added notes in the system. I spoke to someone yesterday just to confirm and they told me to go to guest services to get my tickets renewed. When I got there they couldnt find my info even after providing an order number and QR codes and a manager told me that they couldnt do anything about it, when I told him the reason why I couldnt make it he started smiling like it was funny, I asked to speak to his supervisor a manager by the name of ******* which was even worst, she was rude, condescending and didnt provide any solutions. I came to the park with my family and I couldnt even go in after spending $370, no refund and no renewed ticket. This is the worst experience Ive ever had at a park, horrible customer service, wrong info, no solution and I spend money and didnt get anything back. I want my money back or my tickets as I am entitled to.

  Business Response

  Date: 08/07/2025

  Thank you for reaching out. In order to best assist you, I will be emailing you directly from my park email address so you have documentation of our offer. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You sold me a pass for 2025 for 227 usd. Less than a week later, you sell the pass for 2025 AND 2026 for 95 usd. Unacceptable. Either refund this immediately, or I will be taking this beyond the BBB.

  Business Response

  Date: 07/31/2025

  Thank you for reaching out. The best way to submit requests of this nature is through the Contact Us form on our website. This ensures your information is directed to our ************** team for proper review. Weve gone ahead and submitted the form on your behalf, and a member of the team will respond directly to the email address provided.
  
  We appreciate your understanding and look forward to assisting you.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 days ago I bought a singular season pass from dorney, but in the confirmation email, it says I was charged for two, I asked for refund, they wouldnt give one, and I cant even enter dorney unless I have a passport or birth certificate with me. I dont know how a minor can purchase a season pass but they cant actually enter the park

  Business Response

  Date: 07/10/2025

  Thank you for reaching out. We received your comments submitted through the park's guest feedback system and will be responding to you directly from that platform. 

  Business Response

  Date: 07/15/2025

  Good afternoon- 

  The Park is in communication with this guest. The unused season pass will be refunded. Regarding the chaperone policy, the guest will have to have a chaperone when the policy is in effect and/or have approved ID. 

  Thank you

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased season tickets to the park & added the passport option for six flags. I also added the dining pass which should only be $110 per ticket. There is a flaw in their app which forces this park only dining pass to upgrade to all park dining as part of the passport add on. The home (Dorney Park) dining pass is no longer an option. So, i was charged $110 extra for something that is useless for me. I contacted customer service & sent a screen recording showing the flaw. I am constantly being told that there is a no refund ********** basically have no choice but to deal with the excess charges for each pass. They sent a picture from the website showing home park dining but they are willing to look into the functionality of the site/app to see that it forces customers to pay an excess $55 per dining pass.

  Business Response

  Date: 06/13/2025

  The admissions manager has looked into this situation, and it is likely the wrong product was purchased. The manager will contact the guest directly and talk through the available options. 

  Customer Answer

  Date: 06/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23374471
  
  I am rejecting this response because:
  The admissions manager & nobody else from the business has reached out to me by either phone or email to resolve this matter. And the business is still stating that the wrong item was purchased instead of fixing the problem which is that the ONLY option was to purchase ALL PARKS dining with passport add on. Of course the wrong item was purchased because it was forced on my purchase which is the reason for my complaint! 
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/23/2025

  ************** reached out to the guest by email on May 18, 2025. Attached is a copy of the email. 

  Customer Answer

  Date: 06/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23374471
  
  I am rejecting this response because:
  
  This was unsatisfactory and prior to my complaint to the Better Business Bureau, which is why i contacted the BBB. There was no option to purchase simply the dorney dining pass once a consumer adds the passport to the dorney season pass. This "all parks dining" automatically gets added which resulted in an additional $110 in bogus charges in which Dorney refuses to refund or compensate despite it being a flaw in their app/system. I would like the contact information of someone whom i can meet in person who will actually view the screen recordings to understand my point. 
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/27/2025

  The Admissions Area Manager will be in contact with you at the number you provided in your guest comment within the week to discuss your concerns. Please remain in contact with the park associates directly for further discussion.

  Thank you, 

  Dorney Park & Wildwater Kingdom

  Customer Answer

  Date: 07/07/2025

  Thw business said that they woyld contact me but never did. I asked for a contact number & person to contact but that was never provided. Why would this complaint get closed when nothing was resolved?

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. We bought season passes last minute the last day the park was in operation 2024, around 6:00 we got to the park checked in huge lines etc. we finally figured out where to grab the fast passes and we did. My aunt is elderly and needs an ev so we grabbed that first. We rode two kiddie rides and then we got on one larger ride that required our fast passes which there was still notably a long line for. My aunt got really sick and we sat around for awhile, we went to see if they sold any nausea medication which we got told was in a million different places by various employees nobody knew the real answer. I'm hoping I can get 4 fast passes for this coming season 2025. The total value of 225$. I don't see this as unreasonable but was told no refunds no way. My aunts upset and told me to write in here to try to get some of my money back because she feels terrible. Obviously we will be back anyways we live thirty minutes away this was our first visit so I really hope in the future they are better on both sides!

• Initial Complaint

  Date:07/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 tickets for the 2024 season in April in the pre season sale price. These tickets were good for one day during the 2024 season. Several times in the fine print it says it's only good for one day during the 2024 season. I took my son yesterday and was told our tickets were no longer good. I then had to go wait in the guest service line. Please note my son is autistic and was getting upset that we had to wait in another long line. Once we got to the front I explained that our tickets didn't work and we were told to come over to guest service. At first she said I don't understand why they said that they work. Then she said oh wait they are expired. I showed her the fine print and that it clearly stated more than once that these tickets are good for the 2024 season only. However at one point that did say to June 30th. I assumed this was an error considering everywhere else it says for the 2024 season. She said it was clearly a marketing error on there part. However there wasn't anything she could do. She did say I could pay the difference for the day. I asked how much the day price was and she told me *****!!! I said online they are cheaper and she said yes they are. She said she would honor the online price for the 3 of us. I had no other choice with my child getting upset and a line growing behind me to pay the difference of ******. I certainly wasn't in a position to pay the extra ****** I would have never purchased these tickets if I was paying full price!!! We came to only ride the dry rides and he was upset three of the dry ones both water and the train wasn't working. In total he rode 5 rides and we were done. I felt as though we paid way too much and the advertising was very misleading.

  Business Response

  Date: 08/01/2024

  the following was emailed to the Guest: 07/19/2024 02:15:26 PM
  Hi *****:
  You can bring the unused tickets to ************** and pay an upgrade fee. You would pay the difference of the price you paid and the online price of the day you visit. Since that was a great sale and the date is after June 30th, there will definitely be an upgrade fee. You will not lose the value of the price you paid though.
  Thank you and have a great day.
  Sincerely,
  Admissions Team

  
  

  Customer Answer

  Date: 08/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22020786
  
  I am rejecting this response because:
  
  I already went to the park like I stated in the complaint. Like I said previously I had my Autistic son and I couldn't continue to explain why this was what I would call a bait and switch. No where on the ************* did it say it was only good till June 30th! Several times it stated it was good till the end of the 2024 season. I am not even asking for compensation for parking, food and games. I am only asking for the upgrade fee we had to pay to get into the park. 
  I feel as though you didn't even read my complaint or you would have seen I already went and this is why I am upset. 

  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/07/2024

  While I am sympathetic towards this guest the expiration for the preseason tickets was actually May 30, 2024. Social Media posts usually do not have the fine print, but it will be written all over the ticket details. And the communication sent out lists the May 30th validity date. Their option is to pay the difference in price for a ticket today. If the guest decides to visit and pay the price difference, they can reach out to me 2-3 days before their visit and I will send them a general parking voucher. 

  Customer Answer

  Date: 08/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22020786
  
  I am rejecting this response because:
  
  I would really prefer that you actually take the time and read my complaint regarding your establishment. Saying that you feel bad just is bad business when you clearly haven't read what I have written. This time I have attached the fine print and instructions. The date you actually said it was good till is in accurate by a month. Several times in the fine print it reads to be used only during the 2024 season. Thank you for offering me parking however if you have read the first communion you will clearly see as well as the last that I have already been to your business. 

  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:07/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased two sets of fun day passes, one set for July 6th and another for July 7th. The first day we didnt have any issues using our passes for entry and food. The second day we were told there was an issue with our tickets and we needed to go to guest services. When we got there they told us the meal plan portion for the July 7th day tickets were activated yesterday instead of the July 6th ones somehow and it voided our tickets for the 7th. I dont understand how its even possible for the July 7th passes to get activated on the 6th since the tickets were set for specific days. The website even says the tickets and meal pass will only work on the day selected when you are buying them. Instead of helping fix the issue, we were told we would need to pay again, even though we bought two days worth of dining and food and only got to use one! They wouldnt even give us a refund for the two fun day passes we didnt get to use. We drove 8 hours to go to the park and had to cut our trip early because of this. We were very disappointed in their customer service. We were only asking for what we paid for. We will never be retuning again and our friends who own gold all park passes may not renew next year either from this experience. Additionally we spoke with someone at the **************, which is where we normally go, and is also owned by the same parent park company and they told me this happens at their park and it should have been an easy fix.

  Business Response

  Date: 08/01/2024

  the following message was Emailed to the Guest: 07/15/2024 12:56:11 PM 
  Hi ******,
  Thank you for contacting Dorney Park! Unfortunately, we cannot revalidate the tickets because they were already redeemed inside the park, which force redeems the rest of the ticket. We understand the situation, but we are unable to do anything about it as per the no refund policy of the park.
  

• Initial Complaint

  Date:07/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dorney Park offers an additional Dining Plan add on for the day. This feature is available to be purchased on their *** . Prior to purchasing this add on, you are able to filter the app to show ONLY the restaurants included on the Dining plan to see if the add on is "worth it". I purchased 4 Dining plans after taking a look at the restaurants included on the app. Once arriving to the park we took advantage of one of the main dining areas then proceeded to attempt to take advantage of the Auntie ****** restaurant 90 minutes later in which we were told "the dining plan isnt accepted here". We then attempted Cinnabon in which we received the same response. After getting rejected at yet another restaurant listed on their Dining plan list, Funnel Cake and Soft Serve Ice Cream, I decided I would visit the customer relations stand where I was told it doesnt matter that the app was wrong, there is nothing they can do about it. This is a scam, I purchased this add on under false pretenses that everything on their app was included. This is false advertisement and a trick to get customers to pay more for something they arent receiving. I also emailed the customer service email in which i was told to visits the actual website for the full list, ignoring the fact that the *** is where most customers do their purchasing. I included the photos of the lists below which include the "Accepts dining plan" under the restaurants I was rejected by.

  Business Response

  Date: 08/01/2024

  This guest also submitted comments directly to the park and has been in contact with our Admissions team.

  Customer Answer

  Date: 08/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945341
  
  I am rejecting this response because:
  The explanation is exactly what I received in the park, nothing. Simply that the app is incorrect which again is false advertisement. Also keep in mind I was never responded to my last email. I will proceed with an attorney and possible small claims court 
  
  Regards,
  
  ***************************************