Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 month ago, a sale *** came to my house from the company EcoShield Pest Solutions Portland, LLC for provising insecticide services. I clearly shown no interest however after multiple follow up, I gave go ahead to do one service so that I can see how it works out. I clearly mentioned no contract for any services at my house. Services were performed and I found out that I was double charged. I called and followed up and was told that this is one time only, sad but I did let it go and told never to show up for any services again. On 10/22/2025, I got a message and a call from this business that they are scheduled to perform service at my home, I clearly stated that no services, no account, no contract and no bills as it was clearly communicated 3 months ago when you guys did first service. This company closed my account they had in their system and now charging me 250 for cancelling account. This is kind of fraud and the sales person either lied to me or created a contract that I did not verbally agreed on. Pls help to close this issue for me and also pls warn the business in clear dealings. I also asked the business to share all recordings of messages and discussions from past and today.

  Business Response

  Date: 10/23/2025

  Hi ******,
  
  Thank you for sharing your feedback.
  
  Were sorry to hear about the confusion and frustration surrounding your experience. Our records show that the service agreement was sent to your email on June 2, 2025, and confirmed through a text reply of YES/1, which completes our 3-step signup process. The agreement outlines the number of services, pricing, and the early termination fee on the front page.
  
  After your second service on July 3, 2025, we received a message from you asking about billing frequency, and we responded via SMS and email to clarify. On October 22, 2025, when you requested to cancel, our agent reviewed the service terms with you again. Based on this, the early termination fee remains valid.
  
  We appreciate you bringing this to our attention and are here to help if you have any further questions.
  
  -**** *.

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24050322
  
  I am rejecting this response because: when your person came here twice in two days, the first sale agent, he was clearly told no annual agreements as in my dealings in all my life contracts, I never have any long term contracts. Still he lied and went ahead with an annual agreement. Pls ask him to send a written statement that I did not tell him that and that we did not agree on any annual agreements there. I am looking through my house videos as I have a camera at the garage where the discussions happened and I will share the discussion video as soon as I am able to fetch it. Pls provide statement that such discussion did not happen. 
  Also you cheated in services, performed 2 services within the ************************* approx 360 dolars and now you are asking me to just let you not come to my house to perform any services. You guys created documents just opposite of the discussion that happened.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue occurred within the last 12 months.I am a customer of ********************** with two service addresses:*************************************************************************************************************************************************************** My account numbers are #******* and #********* have repeatedly requested to cancel my quarterly pest control service at both addresses, but the company refuses to confirm cancellation in writing. Instead, they continue to call and email me daily.They are also attempting to charge a $250 early termination fee that was never disclosed at the time of sale. This is harassment and an unfair business practice.I request that EcoShield immediately cancel my accounts for both addresses, stop all communications, and confirm that no cancellation or termination fees will be charged.

  Business Response

  Date: 09/23/2025

  Hi *********,

  Thank you for sharing your feedback.
  Were sorry to hear about your experience and understand how frustrating this situation must feel. Our records show that your account is already on our pending cancellation list, and a member of our ************* team will be reaching out shortly to complete the cancellation process. Once finalized, youll receive a written confirmation of cancellation.

  Regarding the early termination fee, this is part of our service agreement and is reviewed during the signup process through our 3-step confirmationverbal review, emailed copy, and text reply. That said, we want to ensure everything is handled fairly and respectfully.

  We appreciate your patience and are committed to resolving this promptly. If you have any further questions or need additional support, were here to help.

  -***** *.

  
  

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield sales *** knocked on my door saying they were in the area servicing neighbors who had accounts with them and could therefore offer a discount based on volume in the area.I agreed to sign up for four quarterly payments of $215 ea, with a one year commitment and a cancellation fee for early termination (unless we were moving)--backed by a service guarantee. The *** specifically told me that the first payment included an "egg cycle" and bait trap check ***** days later at no additional **********, a month after he first visit, the company sent a *** to perform those allegedly free checks. I confirmed with him when he arrived that there would be no charge for the visit. He spent a few minutes on premises and left. Afterword, I got an invoice for another $215, purporting to be a quarterly installment charge. I complained that I was still in the first quarter and had already paid for it. **** told me the egg cycle/bait trap visit the company promised was free was in fact a paid visit. We went round and round and they refused to ********** I cancelled, for which they billed me another $****** seems that their scheme is to make a counterintuitive distinction between the initial change and the first quarter charge, which only they are aware of, effectively billing customers two times in the first quarter, and for doing next to nothing on the second visit. In addition, I have now come to learn that telling people they already have accounts with neighbors is a fake script they use on people.Pure deceit.

  Business Response

  Date: 09/17/2025

  Hi ***,
  
  Thank you for sharing your experience.
  
  Were sorry to hear about the confusion surrounding your billing and service visits. Our signup process includes a verbal review, emailed agreement, and a text confirmation to help ensure clarity on the service schedule and payment structure. We understand how frustrating it can be when expectations dont match whats delivered, especially when it comes to charges and service guarantees. Our records show that your account has been successfully closed, and weve waived the early termination fee as a courtesy but we do apologize for the ( egg cycle service ) happen last 09/16/2025 upon checking it is a valid charge we also send a reminder on 09/11/2025 which prior the service.

  -**** *.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23894480
  
  I am rejecting this response because:

  EcoShield's response is further evidence of their flagrant lies and scammy behavior.

  1. Contrary to the company's lie, it  never notified me of any charge for its ***** day (after the initial visit) "egg cycle" service on Sept. 16. Rather, the company's Sept. 11 email, its text message, and its final invoice make no reference to the egg cycle service but instead refer to this as a "QUARTERLY" service.

  2. However, my first quarterly service was performed on August 15, so I was not due for another one until Nov. 15 (ie quarterly).

  3. The fake "agreement" the company is now hiding behind is *not what I was presented with at signing nor agreed to. I agreed to a verbal sales pitch and to four quarterly charges, not to a fifth and separate "initial" charge. I signed the salesman's handheld device. It did not show me, and he did not recite, the "terms" the company added to what it later emailed me.

  4. The "agreement" the company emailed later -- for 5 instead of four charges, pretending there is a difference between an "initial" and 'first quarterly' charge -- is not what the salesman disclosed to me and not what I agreed to. 

  5.  For the company now to treat the "initial" charge as something separate from the first quarterly charge is counterintuitive and reveals deception. The company's game appears to be trying to exploit the fact that customers logically assume the initial change *is the first quarter charge.

  6. Many others have complained about this scammy behavior--along with the evidently fake sales pitch telling people that EcoShield is active in the neighborhood serving neighbor customers.

  This company needs to learn that scamming customers is not a good business model.

  I am willing to let the company undo the cancellation, resume service, and bill me not more than the four $215 quarterly installment their salesman said they were charging me for 12 months of service, treating my first (August) payment of $215 as my first quarterly payment as stated and agreed.

  Customer Answer

  Date: 09/18/2025

  EcoShield's response is further evidence of their flagrant lies and scammy behavior. Without repeating my original allegations, I add: 
  
  1. The lie that the company notified me there was a charge for their ***** day egg cycle service is reinforced by the fact that not one piece of writing from them says so. On the contrary, as the attached screenshot of one of their messages, along with their final invoice, show, they they referred to this as a "QUARTERLY." 
  
  2. I only cancelled because of the company's lies and breach of contact. Because they were first in breach, I owe them nothing on top of the $215 I paid them in August for the first quarter. 
  
  3. Upon cancellation, the company billed me $465 ($215 for what they called the "quarterly,"  plus $250 for cancelling.) But even if they were entitled to charge me a cancellation fee, by their own terms that is in lieu of having to pay quarterly charges, so they have no business billing be another "quarterly." 
  
  4. Having now waived the cancellation fee, per their response to BBB, they have to waive the "quarterly" as I am still well within the first quarter of my service period and have cancelled. 
  
  5. The fact that the internet is full of complaints about these very practices underscores the deceptive and scammy nature of this company. 
  
  6. The fake "agreement" they're now hiding behind is *not in fact what I agreed to. I agreed to a verbal sales pitch 
  and to four quarterly charges, not to a fifth and separate "initial" charge. I signed the salesman's handheld device. It did not show me, and he did not recite, the "terms" the company added in what it later emailed me. 
  
  7. The "agreement" thel company emailed later -- for 5 instead of four charges, pretending there is a difference between "initial" and 'first quarterly' -- is not what the salesman disclosed to me and not what I agreed to. 
  
  Only this company, in its scammy own head, is treating the "initial" charge as something separate from the first quarterly charge, which is at best vague, ambiguous, and counterintuitive, and therefore legally indefensible. 
  
  This company needs to learn that scamming customers is not a good business model. I now consider it my duty to help teach them that lesson. 
  
  8. As a solution to this billing dispute, I am willing to let the company undo the cancellation, resume service, and bill me not more than the four $215 quarterly installment their salesman said they were charging me for 12 months of service, treating my first (August) payment of $215 as my first quarterly payment as stated and agreed. 
  
  Thank you for your time. 
  

  
  

  Business Response

  Date: 10/03/2025

  Hi ***,
  
  Thank you for sharing your experience with us.
  
  Were sorry to hear about the confusion regarding your billing and service visits. Our signup process includes a verbal review, an emailed agreement, and a text confirmation to help ensure clarity around the service schedule and payment structure.
  
  According to our records, you signed the contract on August 15, 2025, which was sent to your email on file ************************** The contract was opened twice, and on the first page, it clearly outlines the number of services, the cost per service, the start and end dates, and the Early Termination Fee.
  
  That said, we understand how frustrating it can be when expectations dont align with the experience. As a gesture of goodwill, weve closed your account and waived the Early Termination Fee.
  Regarding your request to resume service: were happy to continue providing service, but were unable to waive the $215 balance for the visit on September 16, 2025, as it was a valid charge. However, to support you moving forward, wed like to offer a discounted rate of $150 per service for the remaining visits.
  
  Thank you again for your feedback, and we hope this resolution works for you. Please let us know how youd like to proceed.
  
  Warm regards,
  
  - **** *.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reasons for cancelling are as follows:1. No inspection of the inside of any of the buildings on my property to discover rodent activity, although all service people were told of regular trapping of mice in three buildings.2. Although I was assured that any new infestations would be quickly taken care of by trained workers, when I called to report a hornet nest in the ground I was told to "wait until the next check-up time", 3 weeks in the future. When I demanded that the nest be taken care of immediately your Company sent out a tech who told me that he had never had any experience with dealing with hornet nests. I had to lead him through how to deal with it. He asked me for a shovel to dig it out! I explained that THAT would be a bad idea and cut back the shrub to expose the nest opening for him. I gave him some ***** that I had used before and he spread a powder that he had. He had no protective gear and although the hornets were disturbed neither of us got attacked.The next day the hornets were still active, but why would I bother calling your company back? 3. A different tech came out to remove all of the wasp nests and said that he sprayed a substance that would keep the wasps away. I just counted 3 nests in the same places that nests were removed and the spray was applied. 4. When the area under the house was inspected the tech said that 2 traps had mice in them. When I asked if he was going to remove those traps and put in new ones he said he had none, and made no offer to get some and bring them back. He spent a full 5 minutes doing his inspection under the house.I sent this, and more, to them when I informed them I wanted to cancel. They insisted that I pay a 250$ fee for doing so even when informed that I had witnesses that heard the salesperson say That if I wasn't happy with the service that could do so without penalty.

  Business Response

  Date: 09/02/2025

  Dear ****,
  Thank you for sharing your concerns. I truly appreciate the opportunity to assist you and review your account. We are committed to maintaining clear and transparent communication with all of our customers, and we take your feedback seriously.
  Upon reviewing your account, I found that it is currently closed with a pending balance of $250 due to an early termination fee. After further verification, I can confirm that this balance is valid.
  We strive to ensure transparency throughout the sign-up process, which includes the following steps:
  Verbal Agreement: Our representatives explain all terms during the initial conversation.
  
  
  Written Confirmation: Customers receive a copy of the signed agreement the same day, along with a 3-day cancellation window for review.
  
  
  Welcome Text: A summary of the service plan and cancellation policy, including the Early Termination Fee, is sent to customers for confirmation.
  
  
  Regarding the service, Ive reviewed your account and noted that only the initial service was performed. It is not uncommon to see some pest activity during the initial treatment, as this service targets pest hiding spots, which can cause a temporary disruption. We also understand that pests can sometimes be persistent. Thats why we offer our 100% Service Guarantee, which means that if covered pests persist, we can return for a follow-up treatment at no extra charge between regular visits. However, Ive noticed that you declined the offer.
  We respect your decision to cancel your account, and we take your concern regarding the information provided by our sales representative seriously. If you have any documentation supporting your claim, please feel free to send it to us, and we will be happy to review it further.
  Thank you again for bringing this to our attention. We look forward to resolving this matter promptly.
  Best regards,
  
  

  Business Response

  Date: 09/16/2025

  Thank you for sharing your experience. We understand how disappointing it can be when expectations around service and responsiveness arent met, and we appreciate you taking the time to detail your concerns. Our records show that your agreement includes a 12-month term with a $250 early cancellation fee. However, as an act of goodwill and to avoid causing any further frustration, weve already waived that fee.

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the initial two service visits provided by Ecoshield and to address the continuation of our service agreement. Unfortunately, the services rendered during these initial appointments were not performed to a satisfactory standard. The lack of effectiveness and attention to detail in these early stages raises serious concerns about the overall quality and reliability of the service moving forward. Given that the beginning of a service relationship typically sets the tone for what a customer can expect long-term, these experiences have not inspired the confidence needed to justify a year-long contract.Based on this preview of service performance, I do not believe Ecoshield has demonstrated the level of professionalism or effectiveness that warrants a continued agreement. Therefore, I request that the contract be terminated without further obligation on my part.

  Business Response

  Date: 07/22/2025

  Hi ******,
  Thank you for taking the time to share your feedback. We understand how important it is for our customers to feel confident in the services they receive, especially at the start of a service relationship. We appreciate the opportunity to clarify the details of your account, and the services provided.
  Upon reviewing your account, we noted that your initial service was completed on July 9, 2025. Our technician arrived earlier than scheduled and was unable to access the backyard due to a locked gate. To ensure the service was completed in full, a complimentary follow-up was scheduled for July 10, 2025, specifically to address the backyard treatment.
  We also reviewed your call on July 9, during which you expressed concern about the service. Our representative inquired whether you required interior treatment, and since you were unsure at the time, the follow-up was scheduled for exterior service only and you have agreed to it. On July 10, the technician completed the exterior treatment and attempted to make contact before leaving but received no response.
  We understand that the initial visits may not have met your expectations. While our service model is designed to be proactive and thorough, we recognize that each customers experience is unique. Interior treatments are always available upon request and are included at no additional cost as part of our standard service plan.
  Regarding your cancellation request, we offered a free interior follow-up, which was declined, and the account was subsequently canceled. The $250 Early Termination Fee (***) applied to your account is valid and must be paid.
  At Eco Shield, we strive to maintain transparency and reliability in our services. To ensure clarity during the sign-up process, we follow a three-step verification procedure:
  Verbal ********************* details and agreement terms are discussed during the initial call.
  Signed Agreement A copy of the service agreement is sent the same day for your review.
  Welcome Text A message summarizing key points of your service plan is sent, including:
  The type of agreement ****************** Plan)
  Details about the ***************** (scheduled 3045 days after initial treatment)
  Instructions on how to cancel the account
  We also provide a 3-day Right to Cancel period, allowing customers to review the agreement and cancel without incurring an *** if the terms do not align with the verbal discussion.
  Our records confirm that you responded to the welcome text with a 1, indicating your agreement to the terms and conditions. Therefore, the $250 charge reflects the *** due to cancellation before the contract term ended.
  If you have any further questions or concerns, please dont hesitate to reach out. Were here to help.
  Warm regards,
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23628884
  I am rejecting this response because:
  Complaint: 23628884
   I am writing to respond to your previous communication formally and to clarify my position regarding the issues with the service I received.
  While some of the details you've provided are partially accurate, they present only one side of the situation. I would like to share my experience so you understand my concerns and why I am requesting cancellation of the service without further charges.
  When I initially signed up, I was told that your pest control service followed a comprehensive three-step process:
  1. Treat the exterior of the home and remove cobwebs to prevent pests from entering.
  2. Treat the interior to address any existing pest issues.
  3. Inspect the crawl space to ensure no hidden infestations.
  I chose your company based on the professionalism and expertise promised. I believe it is the company's responsibility to ensure all components of the agreed-upon service are completedwithout the customer having to follow up repeatedly.
  The initial appointment was scheduled for 1:00 p.m. I was never informed that the technician would arrive early. In fact, I only became aware anyone had come when I received an automated email requesting feedback. No one contacted me to gain access to the backyardI had to reach out myself.
  The second visit occurred on time, and I personally unlocked the backyard gate. I informed the technician that if I didnt answer the door when finished, he could just leave. However, contrary to your claim, no one ever notified me when the job was completed, and the technician was gone within five minutes.
  After inspecting the backyard, I noticed that the cobwebs were not removed as promised. I took photos and submitted them to your office. The response I received, "sunlight can sometimes make spider webs hard to see", was disappointing, especially considering the number of webs clearly visible in the photos.
  What concerns me most is that at no point has anyone addressed the interior treatment or the crawl space inspection, both of which were key parts of the service I was sold. Am I to believe its my responsibility to follow up on these as well?
  All of these issueslack of communication, incomplete service, and dismissive responsesleave me uneasy about the quality of service I can expect going forward.
  Initially, I asked for a full refund. Upon further consideration, and understanding that some materials were used, I am no longer pursuing that. However, I do believe that given the rocky start and the service gaps, it is fair and reasonable to request cancellation of the contract without penalty.
  I hope you will reconsider your position. My request is not unreasonable, and I trust that customer satisfaction still matters to your company.
  ****** ******
  Sincerely,
  
   

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a door-to-door sales man come by and offer to rid our house all these pests including spiders, ants, flees and mice. They said it would be quarterly and satisfaction 100% guaranteed. They came once and charged 225 (extra for the mouse trap) and then a month later they came again and charged 200. They spread so much stuff on the lawn that they killed it. I also spotted ants and spiders still invading our home. Additionally, the dog was getting pestered by fleas so much we had to take him for treatment at the vet. I called asking for a refund per the guarantee, they rufused as well charging a 250 cancellation fee. I said I should not have to pay because I was not satisfied. Additionally, we continued to have pests and the damage to lawn. They keep trying to call for more money.

  Business Response

  Date: 07/16/2025

  Dear *****,

  Thank you for bringing this to our attention.
  

  We completed the first two services, which form the "egg cycle" foundation of the treatment. Prior to your cancellation, our team offered a complimentary follow-up service and reiterated our 100% satisfaction guarantee, but the account was closed before we had the opportunity to perform that additional treatment.
  
  Regarding the fleas, we understand your concern, especially with the impact on your pet. Fleas are not part of the standard pest list under our guaranteed coverage unless specifically added to the plan. We also regret any concern regarding your lawn; while we apply ***-approved products according to regulations, were happy to review what was used at your property. The $250 early termination fee is part of the signed agreement, which includes a 3-step confirmation process and clearly outlines cancellation terms.
  
  Wed welcome the chance to further review your account and work toward a resolution. Please reach out to us at ******************************** so we can assist you directly.
  
  Thank you,

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by ****, a representative of Ecoshield pest solutions, on April 24, 2025. He dropped the name of a trusted neighbor and we fell for it hook, line and sinker.We agreed to try their service and technician came out the next day, April 25. We paid the bill of $217.60 with our debit card.I made it very clear I would not sign any kind of contract for recurring services.LATER: while we were out of town, the company representative returned May 30 and charged $219 for subsequent service. They took it from our debit card.Seeing this, we eliminated their option to take further money from our account,and I phoned the EcoShield contact number to clarify that there should be no further services. I was on the phone over 20 minutes with a woman whos was significantly unhelpful. She just kept saying that we signed something online and that we had to fulfill the contract or pay a $250 cancellation ****** going over the documents, it appears that my husband signed electronically and in the extremely fine print, it says he agrees to a full year contract, and acknowledges the early termination fee of $250.I do not contest the fine print text content.I do contest the shady practice of confusing seniors, dropping the neighbors name to get us to talk to them, and their very rude insistence that they won a gotcha game with us as their suckers.SOLUTION: My ideal resolution is to have them forgive the predatory $250 cancellation fee, since it costs them nothing to do so.Thank you for anything you can do to help us resolve this.I am just so steaming mad that they pressured and tricked my husband, who is disabled and undergoing medical treatment, into signing a document via email! Additionally, I should consider options in terms of public reviews about the shady ethics of this company and would appreciate any advice you may have on that topic.******* ******** ***********

  Business Response

  Date: 06/17/2025

  Hi *******,
  Thank you for taking the time to share your experience. Im truly sorry to hear that you and your husband feel misled, and I appreciate the opportunity to review your account and provide clarification.
  Our records show that the service agreement was signed electronically on April 24, 2025, and a copy was emailed to you the same day for your review. We understand the importance of transparency, which is why we provide a 3-day right to cancelallowing customers time to review the terms, ensure everything aligns with what was discussed, and cancel without penalty if needed.
  In addition to the agreement, we also sent a welcome text summarizing the key details of your plan:
  The agreement type: a quarterly service contract
  A billable ****************** scheduled 3045 days after the initial visit, designed to break the pest reproductive cycle
  An explanation of the early termination fee, applicable if the agreement is canceled after the 3-day window or before the contract term ends
  By replying 1 to that welcome message, the terms were acknowledged and accepted.
  With that said, and after a thorough review of your account, we regret to inform you that the early termination fee is valid and, per the signed agreement, still applies.
  We understand this may not be the outcome you were hoping for and genuinely regret any frustration this situation has caused. If you have any further questions or need additional assistance, were here to help.
  Sincerely,

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Echo Shorld tech *** came out and told my husband he could get treatments for ants for $184. He said hed spray them come back for free in 2 months to kill the eggs. My husband then got the contract and it said they would charge another $184 when they came out so he cancelled. They 100% guaranteed their work but I still have ants and spiders all over. I tried to get them to fix it or refund my money and they said no to both because I wont pay an additional $184. They are a scam and lied about their prices and treatments.

  Business Response

  Date: 06/13/2025

  Hi ******,
  Thank you for sharing your experience. We appreciate the opportunity to assist you and value transparency in all our communications.
  We understand how important clear communication is, which is why we follow a three-step verification process:
  Verbal Explanation A team member provides a verbal overview of the service details during sign-up.
  Service Agreement We send the service agreement on the same day it is signed, giving you the opportunity to review and cancel if anything was not previously discussed.
  Welcome Text A welcome message is sent on the day the contract is signed, summarizing the three key points of your service plan. This message confirms that you enrolled in a quarterly service, outlines the cancellation policy (including the early termination fee if canceled after the three-day right of rescission), and explains the egg cycle service, which is scheduled 3045 days after the initial visit. This treatment is billable and is essential to breaking the pest life cycle, marking the beginning of our 100% service guarantee.
  Regarding your initial service on May 28, 2025, Ive confirmed this was your first treatment. Its common to see an increase in pest activity shortly afterward, as the products begin to work in the pests hiding places. Our 100% guarantee ensures free follow-up or touch-up services if needed, beginning after the egg cycle service and upon request.
  We apologize for any inconvenience related to your refund request. Since the service was completed and our products were applied at your property, the service and corresponding charge are considered valid. I have also confirmed that your account is now closed with no outstanding balance.
  Thank you again for your feedback. Please feel free to reach out if you have any further questions or concerns.
  Best regards,

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23443123
  
  I am rejecting this response because: your technician said I would not be billed for the second visit, that it was part of the cost to have a first visit to kill any and then a second visit to kill any ants hatched from eggs. I did not know I would be charged twice until I got the contract. Your tech lied about pricing to get business. When I called to get a refund because the treatment didnt work I was told since my contract was canceled I cant get any help. I feel because I was lied to and the treatment didnt do anything that I deserve a partial or full refund and you need to train your techs who represent you better. A upstanding g business should work with a customer to make them whole if their employees are lying to get business.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop soliciting and they repeatedly have gained entry to our gated community claiming to work for neighbors. I have asked twice that they stop ringing our doorbell.

  Business Response

  Date: 06/06/2025

  Hi ******,

  This is confirmation your address has been added to our internal Do Not Contact list.

  Customer Answer

  Date: 08/19/2025

  This same company came to our door again tonight at 7:30pm. Im extremely frustrated.

  Business Response

  Date: 08/20/2025

  Thank you for bringing this to our attention, ******. We understand how disruptive unwanted visits can be, especially in a gated community, and we appreciate you taking the time to share your concerns.
  Weve added your address to our internal Do Not Contact list to ensure no further solicitation attempts are made at your home. Our teams have been notified, and were committed to respecting your request moving forward. If you experience any additional contact, please let us know so we can investigate and take further action.

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee for this company knocked on my door despite our no soliciting sign and attempted to sell services to me. This is illegal in my state (******). He was extremely pushy and made me feel uncomfortable. I told him we were renters and we are not able to obtain services like this without our landlords approval. He asked if my landlord lived in the neighborhood so he could talk to them. The idea that I would provide my landlords address if I had it is absolutely crazy, a business should never be asking for something like that. He was rude, unprofessional, and broke the law in even approaching my home with the intent to sell a service. This is unacceptable behavior. I do not want this man or this company to approach my home again. I read reviews for the business online and saw that this is a consistent issue with this business but also with this particular employee. Other people have complained that he has contained to come to their home and harass them.

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention.
  We take all customer feedback seriously and regret that your experience caused discomfort. While our team does not represent that it observes no-solicitation signage, we understand your concerns and want to assure you that your address has now been added to our internal do-not-contact list.
  We appreciate you informing us, and we wish you the best. Please feel free to reach out if you have any further concerns.