Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the initial two service visits provided by Ecoshield and to address the continuation of our service agreement. Unfortunately, the services rendered during these initial appointments were not performed to a satisfactory standard. The lack of effectiveness and attention to detail in these early stages raises serious concerns about the overall quality and reliability of the service moving forward. Given that the beginning of a service relationship typically sets the tone for what a customer can expect long-term, these experiences have not inspired the confidence needed to justify a year-long contract.Based on this preview of service performance, I do not believe Ecoshield has demonstrated the level of professionalism or effectiveness that warrants a continued agreement. Therefore, I request that the contract be terminated without further obligation on my part.

  Business Response

  Date: 07/22/2025

  Hi ******,
  Thank you for taking the time to share your feedback. We understand how important it is for our customers to feel confident in the services they receive, especially at the start of a service relationship. We appreciate the opportunity to clarify the details of your account, and the services provided.
  Upon reviewing your account, we noted that your initial service was completed on July 9, 2025. Our technician arrived earlier than scheduled and was unable to access the backyard due to a locked gate. To ensure the service was completed in full, a complimentary follow-up was scheduled for July 10, 2025, specifically to address the backyard treatment.
  We also reviewed your call on July 9, during which you expressed concern about the service. Our representative inquired whether you required interior treatment, and since you were unsure at the time, the follow-up was scheduled for exterior service only and you have agreed to it. On July 10, the technician completed the exterior treatment and attempted to make contact before leaving but received no response.
  We understand that the initial visits may not have met your expectations. While our service model is designed to be proactive and thorough, we recognize that each customers experience is unique. Interior treatments are always available upon request and are included at no additional cost as part of our standard service plan.
  Regarding your cancellation request, we offered a free interior follow-up, which was declined, and the account was subsequently canceled. The $250 Early Termination Fee (***) applied to your account is valid and must be paid.
  At Eco Shield, we strive to maintain transparency and reliability in our services. To ensure clarity during the sign-up process, we follow a three-step verification procedure:
  Verbal ********************* details and agreement terms are discussed during the initial call.
  Signed Agreement A copy of the service agreement is sent the same day for your review.
  Welcome Text A message summarizing key points of your service plan is sent, including:
  The type of agreement ****************** Plan)
  Details about the ***************** (scheduled 3045 days after initial treatment)
  Instructions on how to cancel the account
  We also provide a 3-day Right to Cancel period, allowing customers to review the agreement and cancel without incurring an *** if the terms do not align with the verbal discussion.
  Our records confirm that you responded to the welcome text with a 1, indicating your agreement to the terms and conditions. Therefore, the $250 charge reflects the *** due to cancellation before the contract term ended.
  If you have any further questions or concerns, please dont hesitate to reach out. Were here to help.
  Warm regards,
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23628884
  I am rejecting this response because:
  Complaint: 23628884
   I am writing to respond to your previous communication formally and to clarify my position regarding the issues with the service I received.
  While some of the details you've provided are partially accurate, they present only one side of the situation. I would like to share my experience so you understand my concerns and why I am requesting cancellation of the service without further charges.
  When I initially signed up, I was told that your pest control service followed a comprehensive three-step process:
  1. Treat the exterior of the home and remove cobwebs to prevent pests from entering.
  2. Treat the interior to address any existing pest issues.
  3. Inspect the crawl space to ensure no hidden infestations.
  I chose your company based on the professionalism and expertise promised. I believe it is the company's responsibility to ensure all components of the agreed-upon service are completedwithout the customer having to follow up repeatedly.
  The initial appointment was scheduled for 1:00 p.m. I was never informed that the technician would arrive early. In fact, I only became aware anyone had come when I received an automated email requesting feedback. No one contacted me to gain access to the backyardI had to reach out myself.
  The second visit occurred on time, and I personally unlocked the backyard gate. I informed the technician that if I didnt answer the door when finished, he could just leave. However, contrary to your claim, no one ever notified me when the job was completed, and the technician was gone within five minutes.
  After inspecting the backyard, I noticed that the cobwebs were not removed as promised. I took photos and submitted them to your office. The response I received, "sunlight can sometimes make spider webs hard to see", was disappointing, especially considering the number of webs clearly visible in the photos.
  What concerns me most is that at no point has anyone addressed the interior treatment or the crawl space inspection, both of which were key parts of the service I was sold. Am I to believe its my responsibility to follow up on these as well?
  All of these issueslack of communication, incomplete service, and dismissive responsesleave me uneasy about the quality of service I can expect going forward.
  Initially, I asked for a full refund. Upon further consideration, and understanding that some materials were used, I am no longer pursuing that. However, I do believe that given the rocky start and the service gaps, it is fair and reasonable to request cancellation of the contract without penalty.
  I hope you will reconsider your position. My request is not unreasonable, and I trust that customer satisfaction still matters to your company.
  ****** ******
  Sincerely,
  
   

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a door-to-door sales man come by and offer to rid our house all these pests including spiders, ants, flees and mice. They said it would be quarterly and satisfaction 100% guaranteed. They came once and charged 225 (extra for the mouse trap) and then a month later they came again and charged 200. They spread so much stuff on the lawn that they killed it. I also spotted ants and spiders still invading our home. Additionally, the dog was getting pestered by fleas so much we had to take him for treatment at the vet. I called asking for a refund per the guarantee, they rufused as well charging a 250 cancellation fee. I said I should not have to pay because I was not satisfied. Additionally, we continued to have pests and the damage to lawn. They keep trying to call for more money.

  Business Response

  Date: 07/16/2025

  Dear *****,

  Thank you for bringing this to our attention.
  

  We completed the first two services, which form the "egg cycle" foundation of the treatment. Prior to your cancellation, our team offered a complimentary follow-up service and reiterated our 100% satisfaction guarantee, but the account was closed before we had the opportunity to perform that additional treatment.
  
  Regarding the fleas, we understand your concern, especially with the impact on your pet. Fleas are not part of the standard pest list under our guaranteed coverage unless specifically added to the plan. We also regret any concern regarding your lawn; while we apply ***-approved products according to regulations, were happy to review what was used at your property. The $250 early termination fee is part of the signed agreement, which includes a 3-step confirmation process and clearly outlines cancellation terms.
  
  Wed welcome the chance to further review your account and work toward a resolution. Please reach out to us at ******************************** so we can assist you directly.
  
  Thank you,

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by ****, a representative of Ecoshield pest solutions, on April 24, 2025. He dropped the name of a trusted neighbor and we fell for it hook, line and sinker.We agreed to try their service and technician came out the next day, April 25. We paid the bill of $217.60 with our debit card.I made it very clear I would not sign any kind of contract for recurring services.LATER: while we were out of town, the company representative returned May 30 and charged $219 for subsequent service. They took it from our debit card.Seeing this, we eliminated their option to take further money from our account,and I phoned the EcoShield contact number to clarify that there should be no further services. I was on the phone over 20 minutes with a woman whos was significantly unhelpful. She just kept saying that we signed something online and that we had to fulfill the contract or pay a $250 cancellation ****** going over the documents, it appears that my husband signed electronically and in the extremely fine print, it says he agrees to a full year contract, and acknowledges the early termination fee of $250.I do not contest the fine print text content.I do contest the shady practice of confusing seniors, dropping the neighbors name to get us to talk to them, and their very rude insistence that they won a gotcha game with us as their suckers.SOLUTION: My ideal resolution is to have them forgive the predatory $250 cancellation fee, since it costs them nothing to do so.Thank you for anything you can do to help us resolve this.I am just so steaming mad that they pressured and tricked my husband, who is disabled and undergoing medical treatment, into signing a document via email! Additionally, I should consider options in terms of public reviews about the shady ethics of this company and would appreciate any advice you may have on that topic.******* ******** ***********

  Business Response

  Date: 06/17/2025

  Hi *******,
  Thank you for taking the time to share your experience. Im truly sorry to hear that you and your husband feel misled, and I appreciate the opportunity to review your account and provide clarification.
  Our records show that the service agreement was signed electronically on April 24, 2025, and a copy was emailed to you the same day for your review. We understand the importance of transparency, which is why we provide a 3-day right to cancelallowing customers time to review the terms, ensure everything aligns with what was discussed, and cancel without penalty if needed.
  In addition to the agreement, we also sent a welcome text summarizing the key details of your plan:
  The agreement type: a quarterly service contract
  A billable ****************** scheduled 3045 days after the initial visit, designed to break the pest reproductive cycle
  An explanation of the early termination fee, applicable if the agreement is canceled after the 3-day window or before the contract term ends
  By replying 1 to that welcome message, the terms were acknowledged and accepted.
  With that said, and after a thorough review of your account, we regret to inform you that the early termination fee is valid and, per the signed agreement, still applies.
  We understand this may not be the outcome you were hoping for and genuinely regret any frustration this situation has caused. If you have any further questions or need additional assistance, were here to help.
  Sincerely,

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Echo Shorld tech *** came out and told my husband he could get treatments for ants for $184. He said hed spray them come back for free in 2 months to kill the eggs. My husband then got the contract and it said they would charge another $184 when they came out so he cancelled. They 100% guaranteed their work but I still have ants and spiders all over. I tried to get them to fix it or refund my money and they said no to both because I wont pay an additional $184. They are a scam and lied about their prices and treatments.

  Business Response

  Date: 06/13/2025

  Hi ******,
  Thank you for sharing your experience. We appreciate the opportunity to assist you and value transparency in all our communications.
  We understand how important clear communication is, which is why we follow a three-step verification process:
  Verbal Explanation A team member provides a verbal overview of the service details during sign-up.
  Service Agreement We send the service agreement on the same day it is signed, giving you the opportunity to review and cancel if anything was not previously discussed.
  Welcome Text A welcome message is sent on the day the contract is signed, summarizing the three key points of your service plan. This message confirms that you enrolled in a quarterly service, outlines the cancellation policy (including the early termination fee if canceled after the three-day right of rescission), and explains the egg cycle service, which is scheduled 3045 days after the initial visit. This treatment is billable and is essential to breaking the pest life cycle, marking the beginning of our 100% service guarantee.
  Regarding your initial service on May 28, 2025, Ive confirmed this was your first treatment. Its common to see an increase in pest activity shortly afterward, as the products begin to work in the pests hiding places. Our 100% guarantee ensures free follow-up or touch-up services if needed, beginning after the egg cycle service and upon request.
  We apologize for any inconvenience related to your refund request. Since the service was completed and our products were applied at your property, the service and corresponding charge are considered valid. I have also confirmed that your account is now closed with no outstanding balance.
  Thank you again for your feedback. Please feel free to reach out if you have any further questions or concerns.
  Best regards,

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23443123
  
  I am rejecting this response because: your technician said I would not be billed for the second visit, that it was part of the cost to have a first visit to kill any and then a second visit to kill any ants hatched from eggs. I did not know I would be charged twice until I got the contract. Your tech lied about pricing to get business. When I called to get a refund because the treatment didnt work I was told since my contract was canceled I cant get any help. I feel because I was lied to and the treatment didnt do anything that I deserve a partial or full refund and you need to train your techs who represent you better. A upstanding g business should work with a customer to make them whole if their employees are lying to get business.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop soliciting and they repeatedly have gained entry to our gated community claiming to work for neighbors. I have asked twice that they stop ringing our doorbell.

  Business Response

  Date: 06/06/2025

  Hi ******,

  This is confirmation your address has been added to our internal Do Not Contact list.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee for this company knocked on my door despite our no soliciting sign and attempted to sell services to me. This is illegal in my state (******). He was extremely pushy and made me feel uncomfortable. I told him we were renters and we are not able to obtain services like this without our landlords approval. He asked if my landlord lived in the neighborhood so he could talk to them. The idea that I would provide my landlords address if I had it is absolutely crazy, a business should never be asking for something like that. He was rude, unprofessional, and broke the law in even approaching my home with the intent to sell a service. This is unacceptable behavior. I do not want this man or this company to approach my home again. I read reviews for the business online and saw that this is a consistent issue with this business but also with this particular employee. Other people have complained that he has contained to come to their home and harass them.

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention.
  We take all customer feedback seriously and regret that your experience caused discomfort. While our team does not represent that it observes no-solicitation signage, we understand your concerns and want to assure you that your address has now been added to our internal do-not-contact list.
  We appreciate you informing us, and we wish you the best. Please feel free to reach out if you have any further concerns.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has happened before and just occurred again today (5/6/25). Ecoshield repeatedly sends out representatives to solicit business from residences that clearly have NO SOLICITATION signs posted. The representatives continue to show up even after seeing the signs, acknowledging the signs and implying they will continue to solicit business from residences with No Solicitation signs posted. There is ZERO chance of me using this company now and instead I've chosen to notify social media, BBB and neighbors. To confirm: I want no further contact from anyone at EcoShield. Any future exchanges with their company will be recorded and posted again.

  Business Response

  Date: 05/20/2025

  Dear Mr. ***************** you for bringing this matter to our attention. We take your concerns seriously and understand your request for no further contact.
  While our outreach efforts are conducted with the goal of informing local homeowners about available services, we respect your preference. We have added your address at ********************************************** to our internal Do Not Contact list to prevent any future outreach from our team.
  We appreciate you notifying us and consider this matter resolved on our end.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam. Did I sign an agreement back in the summer of 2024? yes. I thought they were legit. My husband was dying at the time so I didn't pay a lot of attention for their visits, however, on 1/11/25, they appeared at my door. I did not answer. I sat in my living room, saw the tech walk right in front of my big LR window where he supposedly looked for stuff under the *****, did nothing. He then walked to my side yard which is also visible, stood there, sprayed nothing. he was here approx 4 minutes, yet nothing done and left. I received the attached detail. Total BS. I called and cancelled my acct and they waiver the termination fee of $189 but still insist I pay for the 1/11 visit. I explained to ******* ( states they don't have call reference #, which is unheard of) that services were not rendered. She asked if I had video proof, uhh no, my own eyes but I should have asked if they had video proof that they provided a servIce. Their customer "portal" is not secure and even if I thought it was legit, I would not use it. I have impeccable credit and do not want a bad **** due to this. I requested a bill be sent to my home address. I would consider paying it just to get them off my back but I would send money order. as they will not have access to any of my bank or credit information. I had to close my credit card because of them and disputed the charge, however because of the scam agreement I signed, ATT reversed the credit. This is so wrong.Sincerely,***** *******

  Business Response

  Date: 02/11/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to address this matter.
  
  After reviewing your account, we see that as a courtesy, the annual commitment discount payback was waived. However, the invoice for the service completed on 1/11/25 remains due. Our records indicate that the scheduled service was performed per the agreement.
  
  If there are concerns regarding the service quality or pest activity, we want to assure you that we stand by our 100% service guarantee. If at any point you experience issues with covered pests, we are happy to provide a complimentary follow-up treatment.
  
  If you have any additional questions or require further clarification, please let us know. We value your feedback and remain committed to providing quality service.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my door even with my no soliciting signs. After talking he said I can cancel after three treatments which included the treatment done that day. The cobweb cleaning was spotty and I saw more pests with each treatment. I called in August 2024 to cancel and was told the other man was wrong and I needed 4 treatments to cancel as the first didnt count. The story is changed now. I scheduled for September 5th with this *** on the phone. No one called or showed up. I get a text for 9/19 and again no call no show from the company. Im taking time from work for this. I call again 10/16 to cancel and get a third story that I must have 5 treatments to cancel. Im not taking anymore time off work for more lies. *** then said the *** did come for the 9/19 appt, I said that wasnt true as I was home and have cameras. She then said the *** said my street was closed. There was a detour and it was not closed. I also saw an eco truck on my street that day! I have paid for my original obligation and refuse to pay for anymore sub par services or take more time off work when they wont show up and wont honor what I was sold. I was also never given the contract I agreed to.

  Business Response

  Date: 10/16/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I took a look into your account and it looks like it was closed down and no fee was issued. So as of now, your concerns are taken care of. If there is anything else we can do for you, please let me know! 
  
  Thank you, 

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative came to my door and I signed a request for them to come out and exterminate rats ?? in my yard. They came out and serviced the house across the street but never came to my house. My wife was very sick with cancer so I had my curtains closed and waited for them to knock. They never came so I looked out and saw they were gone. They didnt come that day so I called the company the next day and told them to cancel my order. They still charged me for the service they never performed. Today they called wanting the money saying that I owed them for the service call they never provided.