Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by ****, a representative of Ecoshield pest solutions, on April 24, 2025. He dropped the name of a trusted neighbor and we fell for it hook, line and sinker.We agreed to try their service and technician came out the next day, April 25. We paid the bill of $217.60 with our debit card.I made it very clear I would not sign any kind of contract for recurring services.LATER: while we were out of town, the company representative returned May 30 and charged $219 for subsequent service. They took it from our debit card.Seeing this, we eliminated their option to take further money from our account,and I phoned the EcoShield contact number to clarify that there should be no further services. I was on the phone over 20 minutes with a woman whos was significantly unhelpful. She just kept saying that we signed something online and that we had to fulfill the contract or pay a $250 cancellation ****** going over the documents, it appears that my husband signed electronically and in the extremely fine print, it says he agrees to a full year contract, and acknowledges the early termination fee of $250.I do not contest the fine print text content.I do contest the shady practice of confusing seniors, dropping the neighbors name to get us to talk to them, and their very rude insistence that they won a gotcha game with us as their suckers.SOLUTION: My ideal resolution is to have them forgive the predatory $250 cancellation fee, since it costs them nothing to do so.Thank you for anything you can do to help us resolve this.I am just so steaming mad that they pressured and tricked my husband, who is disabled and undergoing medical treatment, into signing a document via email! Additionally, I should consider options in terms of public reviews about the shady ethics of this company and would appreciate any advice you may have on that topic.******* ******** ***********

  Business Response

  Date: 06/17/2025

  Hi *******,
  Thank you for taking the time to share your experience. Im truly sorry to hear that you and your husband feel misled, and I appreciate the opportunity to review your account and provide clarification.
  Our records show that the service agreement was signed electronically on April 24, 2025, and a copy was emailed to you the same day for your review. We understand the importance of transparency, which is why we provide a 3-day right to cancelallowing customers time to review the terms, ensure everything aligns with what was discussed, and cancel without penalty if needed.
  In addition to the agreement, we also sent a welcome text summarizing the key details of your plan:
  The agreement type: a quarterly service contract
  A billable ****************** scheduled 3045 days after the initial visit, designed to break the pest reproductive cycle
  An explanation of the early termination fee, applicable if the agreement is canceled after the 3-day window or before the contract term ends
  By replying 1 to that welcome message, the terms were acknowledged and accepted.
  With that said, and after a thorough review of your account, we regret to inform you that the early termination fee is valid and, per the signed agreement, still applies.
  We understand this may not be the outcome you were hoping for and genuinely regret any frustration this situation has caused. If you have any further questions or need additional assistance, were here to help.
  Sincerely,

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Echo Shorld tech *** came out and told my husband he could get treatments for ants for $184. He said hed spray them come back for free in 2 months to kill the eggs. My husband then got the contract and it said they would charge another $184 when they came out so he cancelled. They 100% guaranteed their work but I still have ants and spiders all over. I tried to get them to fix it or refund my money and they said no to both because I wont pay an additional $184. They are a scam and lied about their prices and treatments.

  Business Response

  Date: 06/13/2025

  Hi ******,
  Thank you for sharing your experience. We appreciate the opportunity to assist you and value transparency in all our communications.
  We understand how important clear communication is, which is why we follow a three-step verification process:
  Verbal Explanation A team member provides a verbal overview of the service details during sign-up.
  Service Agreement We send the service agreement on the same day it is signed, giving you the opportunity to review and cancel if anything was not previously discussed.
  Welcome Text A welcome message is sent on the day the contract is signed, summarizing the three key points of your service plan. This message confirms that you enrolled in a quarterly service, outlines the cancellation policy (including the early termination fee if canceled after the three-day right of rescission), and explains the egg cycle service, which is scheduled 3045 days after the initial visit. This treatment is billable and is essential to breaking the pest life cycle, marking the beginning of our 100% service guarantee.
  Regarding your initial service on May 28, 2025, Ive confirmed this was your first treatment. Its common to see an increase in pest activity shortly afterward, as the products begin to work in the pests hiding places. Our 100% guarantee ensures free follow-up or touch-up services if needed, beginning after the egg cycle service and upon request.
  We apologize for any inconvenience related to your refund request. Since the service was completed and our products were applied at your property, the service and corresponding charge are considered valid. I have also confirmed that your account is now closed with no outstanding balance.
  Thank you again for your feedback. Please feel free to reach out if you have any further questions or concerns.
  Best regards,

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23443123
  
  I am rejecting this response because: your technician said I would not be billed for the second visit, that it was part of the cost to have a first visit to kill any and then a second visit to kill any ants hatched from eggs. I did not know I would be charged twice until I got the contract. Your tech lied about pricing to get business. When I called to get a refund because the treatment didnt work I was told since my contract was canceled I cant get any help. I feel because I was lied to and the treatment didnt do anything that I deserve a partial or full refund and you need to train your techs who represent you better. A upstanding g business should work with a customer to make them whole if their employees are lying to get business.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop soliciting and they repeatedly have gained entry to our gated community claiming to work for neighbors. I have asked twice that they stop ringing our doorbell.

  Business Response

  Date: 06/06/2025

  Hi ******,

  This is confirmation your address has been added to our internal Do Not Contact list.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee for this company knocked on my door despite our no soliciting sign and attempted to sell services to me. This is illegal in my state (******). He was extremely pushy and made me feel uncomfortable. I told him we were renters and we are not able to obtain services like this without our landlords approval. He asked if my landlord lived in the neighborhood so he could talk to them. The idea that I would provide my landlords address if I had it is absolutely crazy, a business should never be asking for something like that. He was rude, unprofessional, and broke the law in even approaching my home with the intent to sell a service. This is unacceptable behavior. I do not want this man or this company to approach my home again. I read reviews for the business online and saw that this is a consistent issue with this business but also with this particular employee. Other people have complained that he has contained to come to their home and harass them.

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention.
  We take all customer feedback seriously and regret that your experience caused discomfort. While our team does not represent that it observes no-solicitation signage, we understand your concerns and want to assure you that your address has now been added to our internal do-not-contact list.
  We appreciate you informing us, and we wish you the best. Please feel free to reach out if you have any further concerns.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has happened before and just occurred again today (5/6/25). Ecoshield repeatedly sends out representatives to solicit business from residences that clearly have NO SOLICITATION signs posted. The representatives continue to show up even after seeing the signs, acknowledging the signs and implying they will continue to solicit business from residences with No Solicitation signs posted. There is ZERO chance of me using this company now and instead I've chosen to notify social media, BBB and neighbors. To confirm: I want no further contact from anyone at EcoShield. Any future exchanges with their company will be recorded and posted again.

  Business Response

  Date: 05/20/2025

  Dear Mr. ***************** you for bringing this matter to our attention. We take your concerns seriously and understand your request for no further contact.
  While our outreach efforts are conducted with the goal of informing local homeowners about available services, we respect your preference. We have added your address at ********************************************** to our internal Do Not Contact list to prevent any future outreach from our team.
  We appreciate you notifying us and consider this matter resolved on our end.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam. Did I sign an agreement back in the summer of 2024? yes. I thought they were legit. My husband was dying at the time so I didn't pay a lot of attention for their visits, however, on 1/11/25, they appeared at my door. I did not answer. I sat in my living room, saw the tech walk right in front of my big LR window where he supposedly looked for stuff under the *****, did nothing. He then walked to my side yard which is also visible, stood there, sprayed nothing. he was here approx 4 minutes, yet nothing done and left. I received the attached detail. Total BS. I called and cancelled my acct and they waiver the termination fee of $189 but still insist I pay for the 1/11 visit. I explained to ******* ( states they don't have call reference #, which is unheard of) that services were not rendered. She asked if I had video proof, uhh no, my own eyes but I should have asked if they had video proof that they provided a servIce. Their customer "portal" is not secure and even if I thought it was legit, I would not use it. I have impeccable credit and do not want a bad **** due to this. I requested a bill be sent to my home address. I would consider paying it just to get them off my back but I would send money order. as they will not have access to any of my bank or credit information. I had to close my credit card because of them and disputed the charge, however because of the scam agreement I signed, ATT reversed the credit. This is so wrong.Sincerely,***** *******

  Business Response

  Date: 02/11/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to address this matter.
  
  After reviewing your account, we see that as a courtesy, the annual commitment discount payback was waived. However, the invoice for the service completed on 1/11/25 remains due. Our records indicate that the scheduled service was performed per the agreement.
  
  If there are concerns regarding the service quality or pest activity, we want to assure you that we stand by our 100% service guarantee. If at any point you experience issues with covered pests, we are happy to provide a complimentary follow-up treatment.
  
  If you have any additional questions or require further clarification, please let us know. We value your feedback and remain committed to providing quality service.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my door even with my no soliciting signs. After talking he said I can cancel after three treatments which included the treatment done that day. The cobweb cleaning was spotty and I saw more pests with each treatment. I called in August 2024 to cancel and was told the other man was wrong and I needed 4 treatments to cancel as the first didnt count. The story is changed now. I scheduled for September 5th with this *** on the phone. No one called or showed up. I get a text for 9/19 and again no call no show from the company. Im taking time from work for this. I call again 10/16 to cancel and get a third story that I must have 5 treatments to cancel. Im not taking anymore time off work for more lies. *** then said the *** did come for the 9/19 appt, I said that wasnt true as I was home and have cameras. She then said the *** said my street was closed. There was a detour and it was not closed. I also saw an eco truck on my street that day! I have paid for my original obligation and refuse to pay for anymore sub par services or take more time off work when they wont show up and wont honor what I was sold. I was also never given the contract I agreed to.

  Business Response

  Date: 10/16/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I took a look into your account and it looks like it was closed down and no fee was issued. So as of now, your concerns are taken care of. If there is anything else we can do for you, please let me know! 
  
  Thank you, 

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative came to my door and I signed a request for them to come out and exterminate rats ?? in my yard. They came out and serviced the house across the street but never came to my house. My wife was very sick with cancer so I had my curtains closed and waited for them to knock. They never came so I looked out and saw they were gone. They didnt come that day so I called the company the next day and told them to cancel my order. They still charged me for the service they never performed. Today they called wanting the money saying that I owed them for the service call they never provided.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business sends out door to door sales personnel I agreed to let them treat for wasps the salesman had a tablet and asked me to initial a few places in the tablet I said I needed a copy he said one would be sent to me, I never received it. I agreed to let them treat for wasps and wrote them a check on 7/11/24 and gave it to the salesman. They came out one more time in August and then I started to receive text messages from the company requesting payment then on 9/09/24 I received a text message saying I was *********************************************** over to a 3rd party collection I called the number they provided ************ and it was answered by someone in a call center with many people talking in the background like a robo call center I tried to explain why hat I couldnt be 90 days past due since it hadnt even been 90 days that the salesman was out the first time and that I had already written them a check, they said I owed a late fee and I couldnt get them to realize that it was impossible to be 90 days late, I said I would pay if they canceled my service and they said I would owe late fee and early cancellation fee.I think this business is a scam and I want to be done with them and make sure they cancel do this to anyone else. I have copies of check and of threatening text messages.

  Business Response

  Date: 09/13/2024

  Hello,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your cancellation balance on the account as an act in good faith. I unfortunately cannot waive any fees for your services charges due to product being used. So after the cancellation fee was waived, your remaining balance is $226.14.
  
  I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ONE JULY 31ST A ECOSHIELD SALESMAN CAME TO HOUSE AND SAID HE COULD TREAT OUR ************ FOUNDATION FOR ANTS, SPIDERS, ETC. WITH 2 TREATMENTS. WE PAID HIM $189.00 PLUS TAX. HE SENT A MAN TO DO THE *** THE NEXT DAY. THE MAN HAD A 4" X 4" JAR WOTH GRANULES THAT HE PUT IN A WHIRLY BIRD TO TREAT THE ************ AND A LONG STICK WITH A BUSHY ROUND BRUSH SPRAYED WITH INSECTICEDE(?) THAT HE BRUSSHED UNDER THE EVES OF THE HOUSE. HE WAS DONE IN 30 MINS. AND WE HADE TO TELL HIM TO GET SPIDERS WEBS ON ALL THE OUTDOOE LIGHTS AND UNDER THE SIDING. 3 WEEKS LATER WE HAD AN INFESTATION OF ANTS COME INTO THE HOUSE. WE CALLED ECOSHIELD AND CANCELLED THE NEXT TREATMENT WHICH WAS QUITE AN ARGUMENT. ECOSHIELD CALLED US AGAIN ON AUG. 29TH REMINDING US OF APOINTMENT THE FOLLOWING WEEK WHICH WAS A BIGGER ARGUMENT. NOW THEY RE TRYING TO COLLECT FOR THAT TREATMENT (WHICH WAS NEVER PERFORMED). IN FACT THEY ARE HARASSING US FOR PAYMENT. OUR ASSESSMENT IS THAT THE COMPANY IS A FRAUD.

  Business Response

  Date: 09/07/2024

  Dear ***,

  Thank you for reaching out. After reviewing your account, I can confirm that the $228 balance is not a charge for services, but rather the annual commitment discount payback applied due to the early cancellation of your agreement. This is a standard part of the agreement when services are canceled prematurely. Attached is a copy of the agreement you signed.
  
  We value your feedback and hope this clarifies the balance on your account.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22211221
  
  I am rejecting this response because     We were never given or showed an agreement. *****,your sales **** had me (***************************) sign a spot on his phone twice supposedly for permission to treat the property for spiders, ants and such and also to take payment for the service from our credit card.   So yesterday, I ran a search in my email and found the Service Agreement.  It was sent on August 3rd, the day after ***** signed us up for the service and after ****** had done whatever it is that he does.  Now we know why ***** didnt give us the service agreement. ***** used egregious sales tactics, and we dont know if he decides that himself or if the company taught and instructed him to do so.  We believe it is the latter because no one would ever sign that agreement if they had read it.
  We also found an alarming WARNING on page 2 of you Service Agreement.  We asked ****** if we should bring our cat inside and ****** assured us the chemicals he was using were perfectly safe.Our cat became lethargic and wasnt eating very well within a few days. By the time we got him into the vet, he had lost 4 pounds.  He had an acute kidney infection, and we gave him antibiotics twice a day for 14 days.  He perked up for a few days and then quickly became very sick, weak, and was suffering. We had to have him put down on the 26th of August and now, since we read your warning, we firmly believe your chemicals killed him because he was perfectly healthy and happy before that. He was our beloved pet for many years.  His vet bills and medicine were over $800. We find your tactics reckless, irresponsible and egregious and are going to contact the Clark County prosecuting attorneys office.
  Sincerely,
  
  *** And ***************************