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Business Profile

Loans

Driveway Finance Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for Driveway Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Driveway Finance Corporation has 4 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 72 Customer Reviews

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    Review Details

    • Laura K

      Date: 08/23/2025

      This is the worat vehicle finance company in the history of vehicle finance companies. BEWARE...STAY AWAY AT ALL COSTS. There are much better companies out there. They will rip you off and reposses your vehicle even if your only 30 days late. Fair warning my friends.

    • Bri’Anna M

      Date: 08/18/2025

      I cant pay my bill online and the money isnt coming out of my bank account to pay them because its a prepaid account. It costs way more money to send them money by mail then it does to use online. They dont offer any options to pay by debit card. I have so many late fees because of this . And when I got my car the breaks were bad, no oil et. They told me my warranty expired and I cant get it repaired when it was defective when I bought it.

    • robert d

      Date: 07/06/2025

      All Their Cars Are So Overpriced By $***** To $ ****** And More. And They Want To Give You $ ***** To $15,000 Less On Your Car On A Trade In, When They Are Selling Similar Cars On Their Site For $***** To $15,000 More Then What They Are Offering You On A Trade In Plus The Cars Have 50 To 100 Thousand Miles More Then Your ******** Shipping , AS Is, No Warranty. TOTAL RIPOFFS. [ STAY AWAY, STAY AWAY] Look For Cars Being Sold By Owners. Now You Can Have The Car Cheked Before You Buy It. This Way You Are Safe And Not Be Sorry Later.

    • Jack T

      Date: 07/01/2025

      I can definitely see why this company is not BBB accredited. They scam people into cars that aren't even road worthy. Making customers wait weeks to pick up their car not even delivery

    • Jackie R

      Date: 06/12/2025

      After dealing Driveway ************** changing their online system delaying all payments and business transactions. I wanted to pay off my loan with Driveway Finance I learned their online system only allows $9999.00 payment per day. I contacted their customer service I was told that they do not accept payments other than online. So they continued to charge interest on the account, and a forced waiting period of 24 hour to pay a maximum of $9999.00. After a few days of payments, I cancelled all my ************* and extended warranties which unfortunately the checks were sent to ******/Driveway Financial. The checks were sent, I called multiple times requesting a payoff letter they said I will receive an email in a couple days, I waited a couple days and called back to learn I cannot get a payoff letter until the *** clears which the ********************* says it already cleared. All of these companies are connected yet cannot work together, all under ****** the parent company. Apparently their is some kind of hold on the *** that was cleared of 14 days and I will not get a payoff letter until after the 15th of June. Who knows how long I'll have to wait for the refund checks to be sent back to me. Driveway Finance Corp also deleted all my history from my online account so no information on my payments or any payment history they completely deleted everything, I have no access to anything. **************** says once your loans were paid off you are deleted from the system. What a nightmare company. This has been a very frustrating interaction.

      Driveway Finance Corporation

      Date: 06/13/2025

      Driveway Finance Corporation regrets that this consumer's experience was less than satisfactory as we strive to provide the best service possible for our customers. We are thankful for feedback from our customers as it helps us find ways to improve our products and services.  Some of the processes and policies we have implemented are due to regulatory requirements and intended to protect our consumers.  We encourage this customer to follow up with our offices to ensure they come to a complete resolution on their loan.  Our agents are available Monday through Friday from 6am to 7pm PST at ************.  We sincerely apologize for any inconvenience the customer may have experienced.

    • Dean H

      Date: 06/07/2025

      They changed website and ap. You can't make a payment. Tried contacting them and no return call, all the while they are charging me a late fee. This company is a joke. I do not have time to play their stupid games/ I work during the day and can't call them.

      Driveway Finance Corporation

      Date: 06/11/2025

      We are very sorry to hear that the consumer is not satisfied with our services.  Driveway Finance Corporation strives to provide the best service possible to our customers.  Our agents are available by phone Monday through Friday from 6am to 7pm PST at ************ to help our customers throughout various times of the day.  We hope that the consumer contacts us during one of these times so we can assist them with any concerns they have regarding our services.

    • Jazmyn H

      Date: 06/04/2025

      My husband and I bought a 2018 ***** Cx-5 through ************************. The buying and delivery process was simple and easy. However, when we received the vehicle, we immediately noticed that it was smoking out of the engine. As soon as we noticed the issue, we took videos so that neither Driveway or *********** ***** in ** could try to say that we did something to the vehicle. The very next morning we took the car to a professional mechanic who diagnosed that the vehicle had a blown head gasket and would need a brand new engine. We contacted Driveway immediately to let them know about the issue with the vehicle. Upon hearing the news from the mechanic, we contacted driveway to tell them that we would be returning the vehicle (all within the 7 day return window) and that we would like our shipping fee back since we received a vehicle that was not safe to drive. Driveway then told us that they would try to get our shipping fee back for us, but ultimately it was up to the dealership that the car was purchased through. Driveway then contacted us to tell us that *********** ***** said that the smoking is due to residual oil left from a head gasket cover fix they did at the end of April. When we have a professional mechanic telling us that they used this fix as a bandaid to cover a much bigger issue. When purchasing used vehicle through driveway there is an AS IS box that states that all of their vehicles are inspected and reconditioned for mechanical and safety issues. This was not the case for my husband and I. Now, when we try to reach out to anyone at Driveway, they ghost us. We will be getting every single ***** of our money back. I will be filing a complaint with the Better Business Bureau and if Driveway wants to continue to ignore the situation and ghost us, we will not only take legal action against the dealership but we will also take legal action against them.

    • Rebecca B

      Date: 05/15/2025

      **** recently changed their app/website, requiring you to create a whole new account. It takes several days to get this done, in the mean time my payment was coming due. I was unable to make one online, using the automated call system nor reach anyone via phone. This company is a scam!!! DO NOT USE. Run.

    • John L

      Date: 05/14/2025

      We had a loan with them and my wifes van was totaled. In order to get gap coverage you had to receive information from them. They called us three times a day for months asking for a payment on a car that was totaled. They failed to send us the information that was required to get a gap check sent to them. It took them six weeks to get us the gap check information. Then we have a refund. Its taking them six weeks to get us a refund check and they dont even know When the check will be sent out. They dont know a check number they dont wanna check will be cut. They dont know anything. They are the most worthless company I need to be shut down.

    • Timmie D

      Date: 05/07/2025

      The sorriest company *** ever dealt with. Its hard to make payments they are telling me that I must mail in money orders Do NOT USE THIS COMPANY Wish I could give a minus rating

    Driveway Finance Corporation is NOT a BBB Accredited Business.

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