Business Profile

Loans

Driveway Finance Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Driveway Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

165 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16/25 I requested an offer to sell my vehicle to Driveway. I was honest about every issue with my vehicle on their questionnaire. On 8/22/25 I received an email that my offer was still valid, so I accepted the offer via email, spoke with an agent, and uploaded all of my documents that day. On 8/26/25, the agent said my offer stayed the same but quoted an amount $1,450 lower than the offer I received by email. I sent a screenshot of the email with the date to the agent. She said That offer expired a month ago. I told her the date of the email on 8/16/25 was in the screenshot and sent her a screenshot of another email from 8/22/25 directly from her saying my offer was still valid and showing the original amount. She said With Driveway you only have 7 days to turn all of your documents and virtual inspection in before the 7 days is up. You originally submitted for an offer on 8/16 and the offer was $6,350. There is nothing here for $7,800 that must have been an offer older than the 8/16 offer. That offer from 8/16 expired on 8/23 and my appraisers were even being nice to keep the offer that was expired of $6,350 and that is their final offer for you. You can accept it or decline this with us. I told her I had never made a request for another offer before this and I submitted everything I needed on 8/22/25 and texted her when it was done and called their office to confirm they received it. She then said My managers are passing on purchasing your vehicle due to the ** title, your in ** and your mom is in **. It is too much going on. I really do apologize. Thanks so much though for your time and considering Driveway, have a great day. I called and spoke to a supervisor who said the offer was adjusted due to issues that I had disclosed in my original request. He said not everything transfers over from the third party. They advertise a no haggle offer but when the vehicle is in the condition that was disclosed they change the offer and gaslight customers.
Business Response
Date: 08/26/2025
Driveway Finance Corporation (DFC) has received your complaint; however, based on the nature of the issue, we believe it may be intended for a different entity.
*** is an indirect auto lending company that provides financing solutions primarily for *************, ************************, and affiliated dealerships. We do not buy or sell vehicles directly.
************************, on the other hand, is a separate platform focused on the car-buying experience. Customers can browse inventory, purchase vehicles, and arrange delivery through ************************. While DFC has integrated with ************************ to streamline financing, our roles remain distinct: DFC handles financing ************************ handles vehicle sales, delivery, and related services
If your complaint involves a vehicle purchase, delivery, or condition, we recommend contacting ************************ directly. You can reach their support team via their website at ******************************.
We hope this helps clarify the distinction, and we appreciate your understanding.
Customer Answer
Date: 08/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:07/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an auto loan with Driveway Financial. After my car was declared a total loss, **************** sent Driveway Financial $22,759.25 to pay off the loan. The payoff balance was $17,184.90, which was paid in full.There is an overpayment of about $5,574 that Driveway Financial owes me as a refund. I have called several times and was told there are no notes or that agents have no knowledge of a refund owed to me, despite documentation and multiple conversations confirming the refund should be issued.I have recordings showing their notes are incorrect. I believe my account was mishandled and the refund has been misplaced. These records include an incorrect total loss date and mentioning of a refund that I never received nor can they provide proof of. I have not received the refund, and Driveway Financial has not provided a satisfactory explanation. I am seeking assistance to resolve this and receive the refund I am owed.
Business Response
Date: 07/31/2025
Thank you for bringing this matter to our attention. We value our customers' feedback and hope to find a satisfactory resolution for them. Driveway Finance Corporation is governed by strict privacy laws that prevent us from sharing information about our experiences with our consumers to third parties. For that reason, Driveway Finance Corporation will document this complaint internally for review. Upon completion of our investigation to the consumer's concerns, we will reach out directly to the consumer to discuss the results and findings of our investigation into their concerns.
Customer Answer
Date: 07/31/2025

Complaint: 23679605

I am rejecting this response because:
I am rejecting Driveway Financials response because I have been repeatedly told that someone is looking into it, yet I have received no update or resolution. It has now been over six weeks, and I am still without my refund. I was informed by multiple agents that a refund is supposed to be issued after the loan was paid in full. However, I continue to be given the runaround, and no one can confirm the status of the refund or explain the delay. Ive even been told there are no notes or that they have no knowledge of a refund, despite my documentation and call recordings that prove otherwise.

At this point, I believe my account has been mishandled, and the refund has either been misplaced or ignored entirely. I am simply asking for the money I am rightfully owed.

Sincerely,

*** *********
Business Response
Date: 08/07/2025
Thank you for reaching out again. Our records indicate that we have been in
direct communication with this customer and have provided them with necessary
information that we believe should resolve their concerns. We regret they
are still not satisfied with our response. If they wish to discuss their
concerns they are always welcome to contact us Monday through Friday from 6am
to 7pm PT, at ************ and speak with our agents.
Initial Complaint
Date:07/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle online from a dealership through Driveway Finance. It's been a year and I still haven't received the title so I went to the ***. The *** cannot get a title for me because Driveway never submitted the necessary paperwork to transfer the title. What they do have on file is a signed document by a POA but no notarized document authorizing the **** Without this, I cannot get a title. I contacted Driveway to find out what's going on but they blame the dealership for not providing the title. The dealership says Driveway is responsible. Regardless, it's been a year and I don't have a title and am questioning the validity of the paperwork because I don't recall having to get any signature notarized for a ****
Business Response
Date: 07/16/2025
This complaint was submitted to the incorrect company. Driveway Finance Corporation does not sell vehicles, nor do we initiate title or DMV transactions for consumers for the purchase of their vehicle. Please redirect the complaint to the correct company.
Initial Complaint
Date:07/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding my 2022 **** Edge, VIN #*****************, which I purchased through ************************ and received via home delivery on or about August 6, ******* the time of delivery, the vehicle appeared to be in good condition. I remained diligent with routine maintenance, ensuring that all oil changes and recommended services were performed promptly. In March 2024, a friend riding with me pointed out that the car was shifting abnormally. I explained that the car had always shifted that way and that I believed it was normal. However, his concern prompted me to pay closer attention.
Business Response
Date: 07/11/2025
This complaint was submitted to the incorrect company. Please redirect the complaint to ************************ or ******************* Driveway Finance Corporation and ************************ are different companies, and Driveway Finance Corporation does not sell or deliver cars.
Initial Complaint
Date:06/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to make a payment all month now for my Tesla model s. I have called pretty much every single day to try and fix this issue. I cannot log in to make a payment because my old phone number is hooked up and I cant get around that and was never given a code to log in without the phone number. I keep getting the run around and now its messed up my credit. Im just trying to pay my bill. I have had nothing but issues from the beginning with driveway. They forget my plates for front and back of my car and any documentation that said the vehicle was mine so I got pulled over and got a ticket driving it off of the car lot they shipped it too. My vehicle has had nothing but problems since the day I bought it and I regret doing businesses with them.
Business Response
Date: 07/11/2025
We want to thank you for bringing this matter to our attention. We regret that this consumer is experiencing less than satisfactory service with our company. Driveway Finance Corporation is governed by privacy laws that prevent us from communicating with third parties about our relationships with our consumers. We have documented this complaint, and will respond to the consumer directly after we have reviewed the consumer's concerns.
Customers have more than one option to pay their loan with us. We let them know that they can contact our agents and make a payment by phone free of charge, they may also use our IVR system to process a payment free of charge, which is an option when they call us at ************. Finally, customers may also mail a cashiers check, money order or personal check along with their payment coupon in their monthly statement to our location:
Driveway Finance Corporation, *******************************-0997.
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a loan with Driveway finance, then refinanced with my credit union. My credit union has sent two checks to Driveway finance to pay off their loan. They say they haven't received payment. The last check was *** Ex to them and signed for on their end around the first of June. The first check was sent on April 23 2025.
Business Response
Date: 07/11/2025
We want to thank you for bringing this matter to our attention. We regret that this consumer is experiencing less than satisfactory service with our company. Driveway Finance Corporation is governed by privacy laws that prevent us from communicating with third parties about our relationships with our consumers. We have documented this complaint, and will
respond to the consumer directly after we have reviewed the consumer's concerns.
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my loan with Driveway since 2023. I have had my account on automatic payments, but now since they've switched websites I have not been able to see my loan at all. I have been calling them over the past month and they've submitted three I.T. tickets that have resulted in no changes at all. If the person who submitted the ticket isn't working, they can't even give me any information on it. They keep wanting me to pay over the phone, and have no issues taking out the automatic payments, but I don't know what's even going to the principal on my loan versus the interest. Up until recently I had no issues with my loan at all, but now it's like pulling teeth to get it figured out. I even messaged their parent company, ******, to see if they can help me.
Business Response
Date: 06/11/2025
We want to thank you for bringing our attention to this matter. We are sincerely sorry for the inconvenience the consumer says they are experiencing and have documented the consumer's concerns in our records to follow up with the consumer directly. Because Driveway Finance Corporation is governed by strict privacy rules, we cannot communicate the results of our investigation into consumer concerns directly with the BBB, but we want to ensure you that we are working hard to ensure we address their concerns to the best of our ability. If the consumer continues to experience issues before we reach out to them directly, our agents are available to speak with them Monday through Friday from 6am to 7pm PST at ************.
Customer Answer
Date: 06/12/2025

Complaint: 23386879

I am rejecting this response because: I have been waiting for this company to reach out to me since Tuesday of this week. I have received nothing but automated responses to every avenue I've used to contact them. I have escalated this to a complaint through the ****************************: ******************************. The confirmation number is #******.

Sincerely,

Sierra ********
Business Response
Date: 06/19/2025
We are deeply sorry that the consumer is still experiencing issues with their account. Consumers have many ways they can pay outside of their online account, which are also identified on their monthly billing statement. We offer payments through *** at our number ************ (press option 2), or by mailing a check, money order, or cashier's check with their monthly billing statement to Driveway Finance Corporation at ****************************************************************. The consumer can also call our offices at ************ and make a payment with an agent free of charge Monday through Friday from 6am to 7pm PST. Until we are able resolve the issue with the consumer's registration online, we encourage the consumer to utilize one of these alternative methods to make a payment. Again, we sincerely apologize for any inconvenience the consumer is experiencing.
Customer Answer
Date: 06/19/2025

Complaint: 23386879

I am rejecting this response because: the issue is not only with accessing my loan at this point. They also have falsely stated my payments for April and May were not made, but I have automatic payments set up. I have stated to them that I do not feel comfortable sending in checks when there is complaint history of them not cashing them in a timely manner/not receiving them, and I am not making a payment over the phone when I cannot be made aware of where my payments have been going since I lost online access to my loan back in April. This has now been going on for two months and I would like to see a resolution.

Sincerely,

Sierra ********
Business Response
Date: 07/11/2025
Our records indicate that the consumer has received satisfactory resolution of their concerns after direct communications from our offices. If the consumer continues to experience issues, they may contact us directly at ************ Monday through Friday from 6am to 7pm PT. We want to thank you again, for bringing our attention to this matter.
Customer Answer
Date: 07/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sierra ********
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan was paid off as of April 22 2025. The overpayment has yet to be processed. Most companies only take about 30 days. This company is notorious for not sending out refunds months after accounts have been paid in full. I have continually followed up weekly but the refund still has not been disbursed.
Business Response
Date: 06/11/2025
We are very sorry to hear that the customer is dissatisfied with our services. Driveway Finance Corporation strives to provide the very best service possible for our customers. While we cannot communicate the exact details of our consumer relationships with the BBB due to privacy rules, our records reflect that this consumer's concern has been resolved. Generally speaking, when customers make a payment to our offices, there are normal hold periods to ensure funds have cleared before any refunds are sent to consumers. If the consumer continues to experience issues, they may always contact our representatives from Monday through Friday 6am to 7pm PST at ************ and our representatives will happily assist them.
Customer Answer
Date: 06/11/2025

Complaint: 23386639

I am rejecting this response because: The funds were certified funds directly from lending institution. They cannot provide details because the funds have not been refunded as of today. Providing a date of the disbursement of the refund would not violate privacy.

Sincerely,

******* *****
Business Response
Date: 06/19/2025
Thank you for responding to our message and letting us know the consumer does not agree with our response. We received your message and after investigating, we still show the consumer's concerns should have been resolved. Due to privacy laws, we cannot disclose information regarding our relationships with our consumers, so if the consumer still believes this is not resolved, we encourage them to contact our offices directly at ************ Monday through Friday from 6am to 7pm PST. Our agents will happily assist the consumer with any questions they may have about the resolution of their complaint.
Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to an ongoing issue with Driveway Finance, which is inaccurately reporting a past due balance on my credit report.I have contacted the company multiple times, and each time I have been told that there is no past due balance on my account and that nothing should be reported as delinquent. However, my credit report continues to show a past due status, and the account has not been updated since February 2025.This is negatively affecting my credit score and misrepresents my current standing with the loan. I am requesting that this error be corrected immediately and that the account be updated to reflect its accurate and current status.
Business Response
Date: 05/25/2025
Thank you for bringing this to our attention. We are documenting this complaint in our systems to review the consumer's concerns. However, if a consumer is concerned about information being reported on their credit report, it is important that they submit their concerns to our offices in writing so that we may investigate their dispute. Driveway Finance Corporation encourages consumers to write to us directly if they believe we are reporting information about their account with us to the credit bureaus inaccurately. Consumers may write to us directly at Driveway Finance Corporation Attn: Dispute Resolution, ********************************************* The consumer must include: (1) Sufficient information to identify the account or other relationship that is in dispute, such as an account number and the name,address, and telephone number of the consumer, if applicable;

(2) The specific information that the consumer is disputing and an explanation of the basis for the dispute; and

(3) All supporting documentation or other information reasonably required Driveway Finance Corporation to substantiate the basis of the dispute. This documentation may include, for example: a copy of the relevant portion of the consumer report that contains the allegedly inaccurate information; a police report; a fraud or identity theft affidavit; a court order; or account statements. Upon receipt of the dispute, Driveway Finance Corporation will: (1) Conduct a reasonable investigation with respect to the disputed information;

(2) Review all relevant information provided by the consumer with the dispute notice;

(3) Complete its investigation of the dispute and report the results of the investigation to the consumer within 30 days.

(4) If the investigation finds that the information reported was inaccurate, Driveway Finance Corporation will promptly notify each consumer reporting agency to correct the inaccurate information.
Driveway Finance Corporation is available to assist consumers by phone for questions related to their account with us Monday through Friday, 7am to 7pm PST at ************.
Customer Answer
Date: 05/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:05/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company recently required customers to begin using a new website, with the loan linked for payment. Since the conversion, back on April 23, I have not been able to receive the issue that my account can not be found. Moreover, calling the customer service line was not helpful. The customer service *** told me they would follow up on my behalf with IT and IT would subsequently reach out for resolution. That never occurred. I have sent 4 emails asking for help to their email address of ****************************************************************** regarding this issue and those emails have been ignored. Im filing considering filing complaints with the *** and Texas attorney general as well. By this complaint, I waive any privacy right between myself and the company. Please respond to the BBB.
Business Response
Date: 05/25/2025
We thank you for bringing this matter to our attention. We understand your frustration and are excited to share that there are changes in the works to enhance the user experience for borrowers on our website and the mobile app. Fixes are also on the way to improve our payment process and the methods available as well. All feedback has helped us learn what our borrowers need and we are working to implement them. We will have an agent reach out to you make sure your concerns are addressed.
Customer Answer
Date: 05/25/2025

Complaint: 23369886

I am rejecting this response because:
The change to the payment website location was solely a change instituted by the business. The change, and its poor implementation, is solely due to the business own failures. As a result, specific timelines ad to when online payment access will be restored is required and the complaints to the government offices are being sent still.

Sincerely,

******** ****

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Driveway Finance Corporation is NOT a BBB Accredited Business.