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Business Profile

Property Management

Jars of Clay Property Management LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jars of Clay Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Management company skipped my apartment during state inspection, We are exposed to mold and wood rot, I am being harassed constantly by this company, I have been here 9 years, Windows and door is allowing moister and mold the floor is rotting. Outside of my apartment is rotting and insulation is exposed. Told me I had to paint and clean carpet that is rotting underneath holes of rotting and wood splitting upstairs bedroom, I have pictures that it will not let me upload proving my complaints These are just a few pictures of many.

      Business Response

      Date: 10/14/2025


      Hello
      We have it scheduled with the City of ***** Inspector for Wed October 15, 2025 at 10:30.  On the day of the original inspection with the City- tenant claimed she did not know anything about the inspection and stated she did not do anything for the re-inspection from our original inspection at the end of June 2025 except put the smoke detector back up.  At the end of the inspections on the rest of the property- the inspector and our office missed to go back to this tenants units.
      We are in the process of working with a few contractors on getting estimates for windows and repair/replace siding on the property.
      Attached are the violation notice from our first inspections and it states to clean the walls and carpet, smoke detector was down, declutter apartment and patio, clean baseboard heaters and replace broken blinds.  We did not tell the tenant she had to repaint the unit.  The Termination for Cause was given since the tenant said at the time of the City Inspection and Re-Inspection that she did not do anything on the form.  
      According to the maintenance request submitted by the tenant, we have addressed a variety of the maintenance in the unit.
      Attached are the 2 notices given to the tenant for the items in the unit that she needs to address and take care of.
      We hope that this resolves this dispute.
      Thank you
      Jars of Clay Property Management

    Jars of Clay Property Management LLC is NOT a BBB Accredited Business.

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