Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Brightside Windows in mid July of 2023 about replacing a broken window in my home. They agreed to do the work and sent someone out to measure the window. They required payment up front prior to ordering the window in the amount of $1781.00, which I paid on 8/2/2023. A few weeks later they let me know they would not be able to do the work. I asked for a refund of my money. The receptionist pushed back, said only the owner of the company could authorize that. After several calls to the company with no resolution I filed a charge back with my bank. As of today, 11/13/2023, my money has still not been refunded-I can only assume that Brightside is fighting the charge back. They performed no work, provided no product, and have no right to keep this money. I need my window repaired and need these funds for the repair.

  

  Business Response

  Date: 11/13/2023

  Thank you so much for reaching to Brightside Windows via the BBB.  It's our pleasure to assist you.  Per your account, it looks like the refund had been marked as processed, but when we checked our merchant services account to verify the transaction, it didn't go through for some reason.  Nonetheless, we have processed your refund today, and it should reflect on your statement in **** days.  Thank you again for reaching out to Brightside Windows!  Have a great day!
  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were purchased Feb 28, 2023. Initially told it would take 2-5 months, it's now nearly 8 months. Communication has been difficult, they responded to me within an hour of posting a bad review, yet I couldn't get them to respond for weeks asking for an update. After that, they did communicate weekly while asking me to remove my post, I eventually did and communication was good. The last I heard from them was Oct 16 letting me know my windows were in the warehouse and to expect a call in the next few days to schedule installation, I messaged them Oct 26 and 30 for an update but didn't receive a response. I called the corporate number listed on there website and a direct number they provided to me in DM and the outgoing message says to send an email. I have called a limited amount of time, but have always gotten a live person. I also noticed their ******** page is no longer available.

  

  Business Response

  Date: 11/02/2023

  Thank you so much for reaching out to Brightside Windows via the Better Business Bureau.  It's our pleasure to assist you.  Your windows have been delivered to the local supply center, and we have notified you via email and via social media that we are in the process of scheduling your replacement window installation. Your job is important to us, and we do appreciate your patience.  Someone will be reaching out soon to schedule your install.  Thank you for choosing Brightside Windows! Again, it's our pleasure to serve you!
  
  Sincerely,
  
  Customer Service,
  **********************

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20810400
  
  I am rejecting this response because the last notification I received was on 10/16 stating that the windows were in the warehouse and to expect a call in a few days. I waited nearly 2 weeks before asking for an update, then again 5 days later and no one had responded. This could have easily been avoided if someone, anyone at Brightside would have responded to either ******** message.  Even a simple, "sorry we'll check on this for you" would have worked.  Instead, all I received was silence, again. And yet, it is only when I submit a bad ****** review or BBB complaint that Brightside is interested in keeping my business. I couldn't even reach someone via the corporate number listed on their website yesterday, during their 9-5 business hours, which led us to believe that Brightside was ripping us off and no longer in business. What happens if there is another issue such as the wrong windows come in, installation is done incorrectly, or they malfunction?  What assurances are Brightside going to offer to ensure that they will be reachable or have the issue(s) fixed in a reasonable amount of time without having to go through filing a complaint or a bad review?  Trust is earned and I have yet to see much trust being earned from Brightside.  This was not an easy decision, we have tried for months to work with Brightside both because we know there can be challenges and because we didn't want a contentious relationship with a company that we were excited to have install our windows.  However, after holding onto thousands of dollars of our money for months with no effort to maintain communication, we saw no other way.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for triple glass windows for our home 03/03/2023 (amended 03/04/2023) for installation in 16-26WKS .We made a down payment of $11,585 by **** card. As of this date we have heard nothing from the company despite numerous telephone calls *************) to their ******** office. Today's 10/06/23 call yieled only a recording!After waiting 8 months with not a single response from Brightside it is time to cancell the contact and get our deposit back because they are unable to fulfill the order and installation.

  

  Business Response

  Date: 11/02/2023

  Hi, thank you so much for reaching out to Brightside Windows via the Better Business Bureau! It's our pleasure to assist you.  We have spoken with the customer and provided the updates they have requested.  Windows are shipping 11/8/2023. Your job is important to us, and we do appreciate your patience.  Let us know if we can be of further assistance.  Thank you!
  
  Sincerely,
  
  Customer Service
  **********************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been nearly 9 months since our first install date with Brightside, and it's been a pain through pretty much the whole process. I've missed so much work, time, and money due to Brightsides inability to communicate within their own company, and we feel ignored. We should not have to beg brightside to help us each step of the way. We are still waiting on the painting and finish clean up/final paper work. And at this point, we are in need of some repairs of caulking done by the install team has cracked and separated from several windows. Often times we get ghosted trying to call or email. Hopefully the BBB can help us finish work with Brightside to get our install finished.

  

  Business Response

  Date: 11/02/2023

  Thank you so much for reaching out to Brightside Windows via the Better Business Bureau!  It's our pleasure to assist you.  From our records, our install manager has already reached out to assist you with the service as requested. Your job is important to us, and we do appreciate your patience.  Let us know if we can do anything to further assist you.  Thank you!
  
  Sincerely,
  
  Customer Service,

  **********************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached to purchase windows from Brightside on January 5, 2023 for ******** and have given them their deposit as requested. I am attaching the documents from them. I have reached out several times to see when they will be installing my windows and am always told, they are in shipping. If they cannot install my windows, I would like a full refund. It is well over their time frame for build and installation.

  

  Business Response

  Date: 10/04/2023

  Hi!  Thank you so much for reaching out to Brightside Windows via the Better Business Bureau. Your job is important to us, and appreciate your patience.  Your installation has been scheduled for October 12 and October 13, 2023. It's our pleasure to serve you.
  
  Sincerely,

  Customer Service,

  **********************

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 7, 2022 was when initial documents were signed for replacement of existing windows and sliding glass doors in my home. A check in the amount of $19,160.00 was given to Brightsdie Windows to get started. And additional payment of $27,000.00 was made to Brightsdie Windows through financing. This project has been paid in full with a zero dollar balance. To date Brightsdie Windows has still not completed the job. It's been 15 months now and I have windows and doors that will not lock leaving my home open for invasion. I have sliding glass doors that are cracked and not installed properly. I have white caulking around some of the windows and doors while others have been color matched to what we originally agreed upon. I have an unpainted portion of my house. The initial sliding glass doors ordered were incorrect - the interior color was not matched to the windows. New doors were ordered to replace them which took months to procure. Once the new doors arrived they were faulty and not installed correctly. I was told that new doors would be ordered to correct the issue. ****, the manager at Brightside, refuses to keep me informed on when or even if replacement parts have been ordered. I have reached out to Will via email with supporting documents showing the faulty products and poor installation. Will will not answer my emails, texts, and is conveniently never at the office when I call. I'm asking the BBB for assistance in helping Brightside finishing the job.

  

  Business Response

  Date: 09/22/2023

  Dear ********************,
  
  Thank you so much for reaching out to us via the Better Business Bureau!  Your job is important to us, and we do appreciate your patience while our third party manufacturer procures the parts to replace the ones with manufacturing defects. This includes your replacement screens and sashes for your custom white wood grain sliding doors, which have in fact been ordered and currently show a ship date of 09/27/2023. That's great news and means we should be able to finish this service very soon!  These doors call for white woodgrain interiors, which are custom made and do have extended lead times. We appreciate your feedback! To address your concerns about the quality of our customer service, our customer management tool shows that our install manger Will has communicated with you multiple times via phone and email on the following dates: 08/21, 07/24, 07/17, 07/14. We pride ourselves in communicating with our customers, and understand you want the swiftest resolution possible for this matter. Rest assured that as soon as your replacement parts arrive at the manufacturer's warehouse, we will promptly schedule your service. We look forward to working with you soon!

  Sincerely,

  Customer Service

  **********************

  
  

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20559701
  
  I am rejecting this response because your reply shows that you didn't read my email dated 8/21.  I asked for a full refund and have not been contacted by Will or anyone representing Brightside.  Please re-read the email dated 8/21.  You only contact me now through the BBB?  That right there shows your lack of intent except when pressured by an outside agency.  Even now you could have picked up the phone and called me or even responded to my email.  I have no response from Brightside on the 8/21 email despite your claim.  I have asked repeatedly for communication and receive basically nothing.  You point fingers at the manufacturer and say it's their fault.  You work directly with the manufacturer and offer a product together.  Own that you have a piece in this equation.  At this point, almost a year and a half later, I am completely fed up with the lack of communication, inferior products, poor installation, and zero sense of urgency to correct this.  Your techs have been to my house 3 times now and still there's no resolution.  I have scheduled time away from work to be home only to have your technicians cancel on me with 20 minutes notice.  Because I didn't have screens this summer I had to run the A/C rather then open windows which cost me more money.  You are wasting my time and my money.  You have my $50K and what do I have?  A half finished project that's evolved into a nightmare for me and my family.  I have a section of my house that needs to be repainted because of your poor work - this was never discussed as part of the initial bid.  I have caulking in different colors around the exterior of my house.  This too was never part of the original promise Brightside made to me.  My hardwood floors were cut into to 'fit' the sliding glass doors in.  Again, never part of the original agreement.  Most of the 24 windows we purchased do not lock properly leaving my home available for intrusion.  You have communicated to me nothing about fixing the issues I have.  Where is your tech to verify my claim and capture the serial numbers of the defective windows?  How do you know which windows need to be replaced?  You don't because you haven't made any effort whatsoever to rectify this situation and a clearly upset customer.  You have done a fantastic job at overselling and under delivering.  Customers are everything to a business and each one needs to feel as though their needs are being met.   Without them you have nothing.  I'm looking forward to your response.
  
  *******************************

  

  Business Response

  Date: 11/20/2023

  Thank you so much for reaching out to Brightside Windows via the Better Business Bureau.  Your job is important to us, and we appreciate your patience. You service items are schedule to arrive today, and someone from our service team will be reaching out to you within 1-2 business days to schedule your service.  We look forward to working with you soon.  
  
  Sincerely,
  
  Customer Service,
  **********************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Brightside Home Solutions in Dec **************************************** Jan 2023. We were told that the project would be completed within a few months and it has not been completed. ****** ******** our sales rep left the company and we have notified Brightside that we would like to cancel the contract and have our money reimbursed that we have paid. We paid $10,000 on 12/16/22 and another $5,000 on 1/7/23. We would like to have $15,000 reimbursed to us within 30 days and also we would like to formally cancel the contract as Brightside has not delivered on the contract.

  

  Business Response

  Date: 07/17/2023

  Hey *****, thank you so much for reaching out via the Better Business Bureau. We appreciate your patience with delay, and are happy to issue you a refund.  We received your communication through ****** your sales representative, and our operations manager called to try to arrange the refund. From his records, it looks like you called him yesterday on a Sunday when we are out of the office. He was planning on returning your phone call today. Please call us at ************ to to make arrangements for the refund. Thank you again. We look forward to assisting you.

  Sincerely,

  Customer Service,

  ********************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered all new windows for our house in the spring of 2022. Most were installed in August of 2022 however some were too difficult to open and would not close correctly. Also, a couple of the windows had broken glass which have since been replaced. Two windows were measured incorrectly and had to be reordered. These two windows were reordered in August of 2022 and they still have not been delivered. I receive updates from the company that the windows will be delivered soon but they never are. One email stated it would arrive on 1/4/23 another said 4/19/23. Here it is May 3rd and I still don't have these windows. I was also told that these windows were more energy efficient and will provide better noise reduction. I've noticed no changes to my energy bills and no difference in noise level.

  

  Business Response

  Date: 05/22/2023

  Hi ********************!

  Thank you so much for reaching out to us via the Better Business Bureau! We're happy to help you with your request.  It looks like your items required to complete your service have partially shipped today on 05/22/2023, and we are waiting for one last item to ship that is showing as in production.  We appreciate your patience while our manufacturer fulfills these final service items, and we have our install/service crews ready to help as soon as the manufacturer provides those replacement items.  They should be in soon, and we'll reach out as soon as those items are in. Feel free to reach out to us directly at ************ if you need anything. Thank you again for your time and for reaching out! 

  Sincerely,

  Brightside Home Solutions

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20013335
  
  I am rejecting this response because:  I've heard many times from the company that the windows will be in by a certain date and they never are.  At this point I would like a discount and if the windows are not in by June I expect a full refund.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/05/2023

  ********************, we'd happy to discuss a discount further you in person or over the phone.  Your service items are in, and we have called to schedule your service.  Thank you so much for your patience.  It's our pleasure to serve you.

  Sincerely,

  Brightside

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - May 2022; Amount - $14800 approx.Businesses Commitment to purchaser - Order and install whole house window replacements; measurements taken, agreement signed, financing agreed to.Nature of dispute - windows ordered May 2022 with an understanding that inventory was slow to arrive and would be approx 3-4 months out. This was agreed upon. Initial installment 6 months later - original salesperson measured 2 windows incorrectly, had to reorder - informed it wouldn't take as long. November 2022 - informed windows came in - installers came - windows didn't fit - incorrect measurements....again. Informed company of seal broken in an installed window, replacement "ordered".December 2022 - THIRD time to my residence; I have taken time off of work each time to meet as requested. Installers showed up, WRONG size windows AGAIN. Since January 2023 - have been receiving periodic emails with no information other than "your order is delayed". I was informed in November that the financing that I agreed to was expiring and I would need to "reapply". I absolutely refused this and said I would pay the agreed on amount when the job was completed, no more. No interest changes, no rate changes, no further inquiries to my credit.Lastest communication was that order would be delivered 3/28/2023 (6 days ago). No further communication.

  

  Business Response

  Date: 05/03/2023

  This service has been completed. Thank you so much for reaching out!  We appreciate your your patience in this matter.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19890170
  
  I am rejecting this response because: the job has NOT been completed. After the 4th return to my property to install the remaining windows, one of them is scratched and needs to be replaced. Also, the businesses financing has expired and they have requested that I find my own financing, which I will not do. Interest rates have changed and I will not pay more than the agreed upon price (including interest), nor will I submit my personal credit information for another inquiry because they were unable to finish the job in the time the financing was valid. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/05/2023

  Dear ******, Your service items are in.  We have reached out to schedule your service.  Please call at your soonest convenience and we can take care of you.  It looks like we have an approved a discount for you as well, which our team communicated with you on one of our last calls.  Thank you so much for your patience.  It's our pleasure to serve you.

   

  Sincerely,

  Brightside

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered all new windows for our house in December 2021. Most were installed in May 2022 with broken latches, broken balance mechanisms, a broken frame, missing screens and over half were too difficult to open and would not close correctly. One window was mismeasured and needed to be reordered; the replacement was again the wrong size but installed regardless resulting in multiple spider cracking throughout. We were told the replacement would be delivered in August 2022.Over the last five and a half months since then we have been ignored, told they had no documentation of remaining outstanding issues, people being fired for giving misinformation, a change in their computer system, their computer system showing they have the items but are unable to locate them in the warehouse, and endless excuses. They blame the inadequacy of their windows on the manufacture, claim it is industry standards and place blame on people they "recently fired" instead of taking ownership and making this right. We felt bullied into signing off, claiming that this is all normal but to move forward we need to sign that the windows were delivered. We have talked to the owner, he has come out to our house twice and yet 14 months later we still do not have full functioning windows, all of our order delivered or any sense of urgency to fix their many mistakes. We have been required to take time off of work that resulted in the company showing up with the wrong windows, no idea where the right window is, missing other elements such as the screens. We took work off again today because we were told installation of the broken window would happen and nobody even showed, claiming the changed their scheduling system and we didn't make the transition. Too many excuses, too many faulty windows, too many months of being ignored.

  

  Business Response

  Date: 03/06/2023

  Dear ***** and ***,
  
  Thank you so much for reaching out via the BBB!  We completely understand your concerns and complaints and are 100% working on this currently.  From our records, we have provided a $3,000 refund/credit for the delays outside of our control and have connected you with the area manager of the window manufacturer to escalate the issue at hand.  It looks he sent an email to you and your spouse regarding the broken windows, which they expedited after the window arrived broken.  We are doing everything in our power to get this resolved as quickly as possible.  We thank you for your patience and understanding.  We will get this taken care of as soon as the window is here, which per the email from the manufacturer's area manager and branch manager, it was supposed be in this week (the second week of March).  We'll provide an update for you and the BBB as soon as the window arrives the manufacturer's local supply center. You can also reach out to us directly through the services email ************************************* or call at ************. We genuinely do care about your project and thank you again for taking the time to post here.

  Sincerely,
  
  Brightside

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19384237
  
  I am rejecting this response because:

  The facts and reasoning in this response are not accurate.  The owner showed me proof of shipment for the broken window replacement, saying it would arrive mid August, 2022.  If it arrived broken, it should have been addressed at that time and we should have been informed immediately of the situation and how it was being resolved.  After countless emails, texts and phone calls, it took until January 2023 to have a set installation date, only to be told on the day it was scheduled to be installed that the window could not be found at the warehouse. 

  We were given a check for $3000 that we have not cashed/deposited because we do not know why we were given this.  We immediately reached out to know why we were being given this specific amount and have not received a response to date.  If this check was meant as a refund, ****** for 6% of the $45,130 spent on windows that are still broken, not locking properly, and not sealed correctly so that they whistle when the wind blows, while still ignoring our emails and phone calls is just not the way to make this right. 

  We do not feel like we are a priority, are questions are not being answered, and our windows are not yet fixed.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/10/2023

  Dear *** & *****,
  
  We understand you're beyond frustrated, and we want to help. You're right that there were extended timeframes (more than what we anticipated per the manufacturer's online portal's estimated time frames for shipping).  We understand that there were delays with the replacement service parts coming in that you addressed, and the replacement service parts came in broken twice and we definitely didn't intend for that to happen. These incidents were genuinely outside of our control (as the manufacturer makes, ships and warehouses the windows), and each time we have worked with manufacturer can to get those replacement items as quickly as possible and communicated with you as we receive updates.
  
  Our records show that we answering your phone calls, text and emails. Like you said the owner spoke with you, our customer success manager worked with you, our install manager has spoken with you via email today--and even spoke with ***** on the phone and in person when he dropped off that $3,000 credit two weeks ago when we discovered the glass was broken on the second reorder, and we are responding to you here online. From our records, the install manager and the owner met with *** at your house and did a thorough inspection on the windows to assure that they all opened, closed and sealed properly--and then submitted the replacement items as needed from the manufacturer.
  
  The breakdown of the $3,000 check for the credit for the following replacement items that experienced extended lead times outside of our control: $2,000 for the large window above the door that has the crack (that we addressed in our initial response) and $1,000 for the upstairs bedroom that had a small crack in the frame.
  
  Our install manager reached out via email today to schedule the remaining service. We appreciate your feedback about the whistling you're hearing and we will definitely look and see what is causing that. The weather stripping may just need to be adjusted and we can definitely try to fix that for you.
  
  Please know that we understand how you're feeling, and we want to help you as soon as possible in good faith.  Please respond to our install manager's email to schedule for your final service date and walkthrough along with a free window cleaning.  Thank you so much for your patience and understanding.  Feel free to reach out if you need anything.
  
  Sincerely,
  
  Brightside Home Solutions 

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is accurate in detailed the conversations. However, our frustration is with the fact that there is minimal follow through, miscommunication and and continual reaching out from us to be acknowledged. At this point we have little faith that our issues will ever fully be resolved. 
  
  Sincerely,
  
  *****************