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Business Profile

Property Management

Uptown Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently moved out of a very poorly "managed" complex. They took over in June 2021. I went without a working stove for over a month. I made numerous calls&emails & every time I actually got a hold of them they made excuses. The property went nearly 2 weeks without waste disposal bins. Ppl started piling trash where the bins should've been. For nearly 9 months they were sending me mail for ALL of the tenants on the property. I made numerous calls&emails. They finally fixed it after I told them it was their final chance, next mail they send to me for another tenant I would report them. When I moved in animals were not allowed. Then they took over & there were dogs barking at all hours or the day. Dog f**** everywhere. I complained numerous times. They had the water shut off numerous times for "emergency" with very little notice & then we had to run the water for 30+ mins for it to run clear. They suddenly started charging for utilities that were included on my original lease. I requested that all tenants get credit for the water shut offs because we had to run it so long to get safe ************ ignored it. They started to get citations from the City for the filth in the back that all the tenants were complaining about & then they asked us to clean it up. They entered my apt with my minors home alone after I told them they couldn't because they'd be home alone on the no school day that they picked. This place was a dump when I moved in. I left it in better **************** charged me for things that were as they were or better when I moved out. Batteries that I replaced before moving. The outside door that wouldn't even close when I moved in. I talked to them about a few of the comments on the 57p document that they sent to me and I was assured that I wasn't being charged for all of it. Every time an apartment becomes vacant since they took over has been gutted and upgraded. They're charging me $650 for a tiny bit of paint. Everything else is bogus.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a rental unit on 11/19 Total fees paid for applying were $122. There was no indication in the application that I must have a credit score of 650. Uptown Property denied my application based on this and refused to refund my money. I took screen shot photos of the application when I applied, showing no requirement of credit score. I asked to have a co-signer and was denied, but never given a reason. I attempted to speak w/supervisor several times and was told one would call me and never did. The unit I applied for never had photographs of interior. I believe they are scamming potential renters. They use an answering service that pre-screens calls so people like me are left unable to talk to an actual employee.

Uptown Properties, LLC is NOT a BBB Accredited Business.

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