Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management company not returning calls about refund of deposit and charge of utilities when I didnt live there. Wont acknowledge letters or calls

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to respond to the concerns submitted by ****. While we understand her desire to advocate on behalf of her daughter, we would like to clarify that **** was not listed as the tenant on the lease agreementher daughter was.

  
  Per the signed lease, her daughter agreed to the terms and conditions of tenancy. When she later changed her mind about her plans and chose not to fulfill the obligations of the lease, a lease break fee was appropriately assessed, as outlined in the agreement.

  
  At the start of her tenancy, we provided a prorated rent credit to reflect her later move-in date, reducing her first month's rent from $1,595.00 to $774.33. Additionally, the utility charges in question are for the period during which she occupied the unit.
  

  We believe all charges applied were consistent with the terms of the lease and communicated clearly. That said, we are happy to provide supporting documentation if needed.

  
  

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original transaction was 8/23/2023 foe painting supplies which should have been included with the payment which was about ***. The property management company says that since the supplies were used to update the home we need to pay for them. I state that since its been well over a year and no mention of an additional invoice until October of 2024. I should not pay for someone's mistake, If you are running a legitimate business, then once a job is completed then you submit your invoice at least within 60 days. You do not submit an invoice 14 months later. The vendor, or the property management company needs to take the loss for that invoice. I want my money back ASAP.

  Business Response

  Date: 01/14/2025

  This message was previously sent to the property owner on November 1, ************************************************************************************** the cost.
  
  ********* and ***-
  Thank you for reaching out regarding the paint supplies invoice. I understand your concerns about the timing of the billing, and I apologize for any inconvenience this delay may have caused.
  Since the paint supplies were used to directly enhance the property, resulting in an improvement to your asset, the associated costs are billed to the property owner. While we understand the delay is frustrating, the billing reflects materials that were directly invested in your property. Therefore, this cost will be charged to your property owners account, as it contributed to the value of the asset. I will however remove the markup on the supplies purchased for you.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22636294
  
  I am rejecting this response because: it is truly unacceptable that you think it's ok for Your vendor would submit something that late. And f4om my understanding everything had been paid for with the initial 11k. We paid. Just because it went to enhance the property does not mean they can submit invoices whenever they feel like it. This is not the first time your vendors have made errors with invoices. So I still need to be reimbursed for your vendors untimely submission.

   

  
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against Uptown for multiple failures in managing my property, as outlined in our management contract. These failures include both general negligence in marketing and communication, as well as specific financial missteps that have directly resulted in significant losses.Despite having been advertised for 3 months, my property has remained vacant for 2 months. This issue primarily arises from the company's failure to proactively adjust the leasing strategy and communicate effectively, as mandated in the "Marketing and Advertising" section of our Services Agreement. Furthermore, the lack of regular updates on property activity violates the "Communication with Uptown Properties" and "Auto Email Notifications" sections, which stipulate the necessity for continual engagement and reporting.Additionally, Uptown erroneously returned the security deposit to a tenant who ultimately decided not to move in on 8/16 and never charged the early termination fee. This decision was made without my consultation, contrary to the "Financial Reporting" subsection of our agreement that outline procedures for handling tenant deposits and rents. This error not only prevented me from collecting the prorated rent due from the tenant but also exacerbated the financial impact of the vacancy.Given these compounded issues, I am requesting the following:1. Immediate engagement from the management company to discuss and implement a revised strategy for leasing the property, as previously discussed.2. Financial compensation for the losses incurred due to the prolonged vacancy and mismanagement of tenant deposits and rents.3. Corrective actions to recover the erroneously refunded security deposit and any potential rent from the tenant.4. Assurance of adherence to the contractual obligations moving forward, including proper financial handling and regular updates.

  Business Response

  Date: 10/01/2024

  1. Reviewing the marketing description, it is listed as being furnished with an option of unfurnished as well, as shown in the listing. A copy of the listing was sent to the property owner. 
  2. Our management agreement states that we will rent your property within 21 days of it being vacant and rent ready. If we do not complete this, it is written that the first month's management fee will be waived once a tenant is placed. Since we have not had a tenant move in yet, we will be waiving the first month's management fee when one is secured. 
  3. As mentioned in my previous email, there are no funds available for the tenant that did not move into the unit. We do not have any funds to disburse to you. In the event that a lease break fee was charged to the tenant, that is a fee that is kept by the property management company, and we as a company waived that charge to the tenant. 
  
  
  We have ended management with this property owner and returned all keys to the unit. 

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22312542
  
  I am rejecting this response because:

  The management of Uptown Properties admitted that the tenant broke the contract due to property management's miscommunication with them.  As a result, I have financial losses in uncollected rent.  I have consulted with an attorney, and Uptown should be liable for the rent owed to me according to the lease between 8/16 (beginning of the lease) through 9/23 (date when I terminated my contract with Uptown).  This would amount to $3,841.85.
  
  Regards,
  
  ***** ********

  Customer Answer

  Date: 10/17/2024

  The management of Uptown Properties admitted that the tenant broke the contract due to property management's miscommunication with them.  As a result, I have financial losses in uncollected rent.  I have consulted with an attorney, and Uptown should be liable for the rent owed to me according to the lease between 8/16 (beginning of the lease) through 9/23 (date when I terminated my contract with Uptown).  This would amount to $3,841.85.

  Business Response

  Date: 10/21/2024

  *******,
  
  Thank you for providing the additional information regarding the complaint filed by ***** ********.
  

  Uptown Properties serves as the managing agent on behalf of the property owner, and our role is to act in the owners best interest. In this case, we actively worked to mitigate potential financial losses by negotiating with the tenant and preventing further delays in rent collection. As a result, the negotiation process with the tenant that did not move in actually saved the property owner from incurring additional costs that could have arisen from a tenant dispute. 
  
  While we understand that the situation has been frustrating for the owner, our team remained committed to providing professional and diligent property management services. We quickly responded to leads that came in for this property and set up open houses and in person showings while waving the associated fees for those. After explaining to the owner multiple times that an unfurnished rental would rent out much faster and easier than a furnished rental, the property owner ended up changing management company who is now marketing the same unit unfurnished. If we had been given the opportunity to rent the unit unfurnished, our team is confident a tenant would have been placed within a 21 day period. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bought my apartment building that I live in for 12 years prior to them being here a little over a year ago last may. Since then the negligence and chaos and mismanagement has been catastrophic for us here. They are an unorganized, inefficient and threatening business. They don't know what they're doing with regard to property management. I was a resident manager for 7 years at a property management company. These people are failing us and they're threatening me with eviction constantly for erroneous reasons. Our garbage service hasn't been picked up in a couple of months. They keep charging us anyway. I haven't put any garbage in the dumpsters which can't even be used nor the garbage pails that they sent out here, in two months because the other tenants overload the garbage pails. The garbage service is inadequate. I have a nuisance complaint in with the city and I'm waiting for them to resolve that. So far nothing. You can't call them on the phone because they don't answer the phone. If you leave a message for some unknown name, nobody calls you back. They do everything by email and text but they never respond to emails. I have sent them photographs of the garbage problem, of the dog f**** problem, of everything else that's going on out here, they don't respond. But when you don't pay the fee for things you haven't incurred, they send you eviction notices immediately. They had to recall two of them and admit they were mistakes. I lived here in peace for 12 years. ****** the other landlord called me a model tenant, and an honorable man. These people are treating me like dirt. I can't get help from the **************************** modest means program because I don't make enough money. The public defender's office has no money to help. The Oregon tenant rights line is only open for a couple of hours on two days a week. I have tried to leave a message there for weeks. No calls. I'm at the end of my rope out here living in fear we need help. ***

  Business Response

  Date: 08/13/2024

  We have been trying to coordinate the garbage issue with Waste Management since May 2024 and are currently in the middle of a lawsuit with them for failure to comply with their contract. This is not an issue we are ignoring but one where the city provider is in violation. In an effort to organize the garbage issue, we have provided each tenant their own set of garbage bins which is an adequate size for each unit, complete with code locks that they are responsible for maintaining. In response to our phone system, we have tested the system as well as provided direct extension numbers for the leasing agents and departments and all numbers are in working order. We provide tenants with 3 ways to contact us: phone, email, and through their online portal. When requests are received, we are working diligently to answer them. 

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 2/26/2024 to 3/26/2024. Uptown Property management charged me $8,500.00 to get my house ready to rent. They took longer than they promised and didn't finish the job. They charged me for items that were non existent, such and checking the chimney when I don't have a chimney. They didn't repair/replace/paint many of the things the things on the list. They also either stole or threw away three pieces of furniture, a bathroom light fixture, and a kitchen blind. When I did a walk through with one of their business development marketing managers, I pointed what I wanted to keep and what I didn't want to keep. After the inside of the house was painted, those items were gone. I would like to have them back or be paid for what it would cost to replace them. They charged for appliance parts, but never ordered them. Their communication is always vague and they ignore my concerns by not addressing/fixing them.

  Business Response

  Date: 04/15/2024

  Please see the attached that the work was estimated and approved by the property owner. In addition, the amount of 3,037.10 was returned to the property owner for outstanding work that had yet to be completed. 
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property management company had shady work done to the house before I moved in Im a renter and they are trying charge me to replace the ceiling because the house is falling off the cliff and the foundation is shifting so the shady work the previous people had done the property management is blaming us for the work when we have nothing to do with it.

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gotten possession of our property to rent on 12/15/23. We were moving from out of state and didnt get to the house until 12/26/23 but had family members help move some of our items in. Our family went to visit on 12/15/23 and get the keys when they noticed that the townhouse had not been cleaned and there was still items leftover from the previous tenant. I had sent messages and emails explaining that the place had no been cleaned and they assured that someone would go and clean it. A week went by and my family went to check and they still hadnt cleaned anything so I sent another email and they assured me that someone would clean the place by 12/26/23. When we finally got the the place with the **Haul I saw that the place still had not been cleaned and there was holes left from the previous tenant where they hung up items, the place had not been cleaned at all and the items were still left. We sent another email and messages and took a lot of pictures and had asked for a rental credit but they had said they are denying our claim that the place was cleaned. We have multiple photos and all the emails and messages sent and would like to have this resolved. We have tried to call over 5 times but get no answer.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted multiple maintenance requests for my apartment and they ignore them or delete them from the app. I have a missing door k*** that has been missing for almost a month. They dont answer the phone and dont respond to my emails. This is not ok as my door has a hole in it where the door k*** was.

  Customer Answer

  Date: 11/20/2023

  I still have not had my is***s resolved.  I have reached out about my door k*** being gone my sink leaking and other problems in my apartment and nothing happens.  The biggest is*** is the missing door ****.  This is something I could potentially *** for as they are creating an unsafe living situation for me.  They arent doing anything about it and all I want them to do is replace the door k***

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Uptown that I would be moving 7/25/2023. On 8/1, they doubled my rent and debited my account for the full amount. I contacted the company on 8/2 when I saw the issue. I spoke to *****-she corrected the ledger and said she would have the money sent back and reposted correctly to my bank account. I told her I would like Uptown to pay for my overdraft fee and send a letter accepting responsibility. ***** said she would call me back with an update that day, but did not call. When the correction and callback did not happen, I contacted the company again on 8/4 and spoke to ***** again. She told me that she would talk to accounting and return my call. I reminded her that I want the letter of responsibility and a reimbursement for the fee. This time, I did receive a call back. I was told that there was no way for the company to correct the mistake, so I should contact my bank to dispute the transaction. She also said that it was not possible to give me a letter, despite many ways she could have corrected her mistake. At this point, I'd spoken to ***** 4 times, so knew she'd be of no help. I disputed the charge with my bank, and the *** was returned with the fee to Uptown. This was expected, so I thought we were done. I received a text message on 8/10 saying I was being charged the $35. I called and talked to ********(?). She told me she would look into it and call back. She called back and said the company would not refund the $35. Then she had ***** call me, who echoed the same thing and just kept saying there was nothing they could do. I asked for management to return my call, and ***** said she would call me back. She did and told me to dispute the charge with my bank. I told her again (very angry at this point) that if she can't do anything, management or the owner needed to contact me. As of 8/11/2023, no one has contacted me, and the fee is still on my account. I am concerned this unscrupulous company will deduct more from my security deposit at move out.

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are renting a property from uptown properties. Before moving in we asked if the oven display will be fixed we signed the documents mid April. We had to send them multiple emails for the tech to come out. The tech came out and said the part is out of stock so we would need to wait for a new part or a new oven. I tried to get uptown properties to give us an update by they have not after 4 attempts.