Business ProfileforTandem Property Management Inc

Commons at Avalon Park;Our carpet started fraying and would get worse with every cleaning within 14 months of us living there. It was in multiple parts of the living room. It was visibly clear that the carpet was patched. I submitted a work order Sept 2022. The maintenance worker came out and said said that they couldnt do anything while we were occupying the unit but would assure we would not be charged upon move out. We then followed up with management because screws and nails started popping through (I even poked myself a couple of times not knowing that they were there). One employee told us they would fix it while we were still occupying it. ******************************* came out to fix it but was underprepared when they were actually shown how much needed fix/replaced. Management then came back and said we were financially responsible to fix it because it has been replaced prior to us moving it. The invoice provided by management was dated 3 days after our move in. Upon moving out 7/26 we received a letter with how much we owed ($1,174.86). Per ****** Tenant Law they are required to provide accounting for any final move out charges. We have 10 days to pay balance in full or will be sent to collections. I followed up with the manager ******* via email requesting a final accounting ledger in which she resent the original information which is not adequate enough on exactly what we are being charged. On 8/21/2023 I requested that information be mailed to my forwarding address. Since that date no further communication has occurred. Today, 10/6/2023 I received a call from a collections agency. He sent me the document which he received from Avalon Park. We are being charged for them to replace the carpet however, the information sent to the collections agency states it is for carpet bid BUT are converting to Vinyl. All information sent to the collections agency was never sent to us to review except the letter stating how much is owed to them.