Reviews

Review Details

• Review fromKesh F

  Date: 05/08/2024

  1 star
  The property managers are unresponsive and do not return calls. They accessed a late fee onto my account after my rent was paid. When I try to reach out to discuss this charge I get no response. The phone number provided to call goes to a voicemail with and out of office message for Christmas 2023. This gives the impression no one has checked the voicemail is 5 months. Yet someone is accessing late fees. This seems to be a serious issue in the case if an emergency if we have no way to contact our property management. The cherry on top was not having hot water for 7 days. We weren't refunded for that and were expected to just not have hot water for a week. Yet I can't get a call back to address a charge on my account.
  

  Atlas Management LLC

  Date: 05/14/2024

  Hello ****,
  
  
  Thank you for reaching out! After speaking it looks like the late fee on the account was removed earlier in the month, and that you have also been provided with the updated phone number to contact the onsite manager. We are always happy to help address your concerns and urge you to contact the onsite manager directly for further assistance. If they are unavailable, please leave a voicemail or text message and we will get back to you within 24 business hours. 

• Review fromMatthew R

  Date: 04/09/2024

  1 star
  Slum lords. Completely unprofessional and have no business being a property manager. Swimming pool is a filth ridden hole that they only clean up once a year to try to trick new tenants and once they have new tenants they let the pool and the rest of the property go to h***
  

  Atlas Management LLC

  Date: 04/12/2024

  Hello, thank you for bringing this to our attention, it is unfortunate that you've had this experience with one of our properties. Atlas Property Management strives to be the best in the industry and if this is to be true, this is not what our company stands for.
  We invite you to reach out to our corporate office so that we can better assist and understand the poor experience you have had. We are having trouble finding you in our records as a tenant of ours, please contact our office so that we can better assist you. 

• Review fromKeith S

  Date: 11/03/2023

  1 star
  I live at ********************* which is managed by Atlas Property Management. I can't sleep uninterrupted because the upstairs neighbor's bed is so squeaky. I'm constantly tired. I do not want any conflict with my neighbors so I contacted the manager ************************************ by email for help with the situation. She just ignores me. She is either incompetent or an arrogant creep who doesn't care about livability or the covenant of quiet enjoyment. Because of this, I contacted Atlas in the hope that they would help but they also ignore me. I'm sick and tired of being woken up several times a night (and day) by my neighbor's squeaky bed. Sometimes, it's very disturbing even when I'm awake because it is very loud and prolonged. This is affecting my well-being and detracts from my quiet enjoyment. Atlas just doesn't care (otherwise, they would have responded). I'm sure that if their sleep was constantly interrupted (orif they were frequently subjected to that sound) they would care. I'm sure this will make them angry so they'll have to s**** with my life in order to punish me.

• Review fromBrenda D

  Date: 05/26/2023

  5 stars
  I've been here almost two years. Up until a couple weeks ago i would've rated this place lower. The reason the rating wouldn't been almost mon existent is due to the managers here. Well, we got handed ******* the manager and **** the maintenance man really recently and OMG!!! Amazing!! They get the problems fixed and fixed right. It has been maybe a few days since i asked about my dishwasher and oven fan. They had to order new ones and showed up trying to get them done the day they came in. Unfortunately due to all insane headache i didn't answer but he came in the next day and got them done plus a few other things. I appreciate these two so much and thank you Atlas for picking the perfect duo for ****************!

• Review fromHeidi Z

  Date: 04/17/2023

  5 stars
  Excellent customer service for owners. Prompt reply to emails or concerns. Skillful repairs performed by handyman.

• Review fromMaria M

  Date: 03/29/2023

  1 star
  I rented from Atlas Property Management at ********** Pointe for a year and a half. The unit that I was given was in poor condition and dirty. During my time with them, ********** Pointe management changed 3 times (*****************************). The current property manager can't find my move-in inspection paperwork and therefore I have not received a single ***** back from my $900+ deposit. The worst part, they don't answer my calls, I leave voicemails and no one calls me back.
  

  Atlas Management LLC

  Date: 04/25/2023

  Dear ***********************,
  
  Firstly, I apologize for any frustration and inconvenience youve experienced. We take great care to ensure that our residents move out process is properly managed, although there was a transition in management during your move out process, so in this occasion we can see how our standard was not met. ****** was just filling in at the property while we looked for another manager to fill the position. I did not receive any voicemails from you; however, I did refund your entire deposit. You should have received it, if you have not, please contact me. And If you have any further questions, please reach out to me directly at ************. Thank you! 
  
  *********************
  Portfolio Manager

• Review fromallison h

  Date: 03/07/2023

  1 star
  No communication what so ever. I had called and left 2 voicemails, and 2 emails asking what additional documents besides a 2 year old irrelevant tax return were needed. NO WORD. Then I get a denial letter. Hello...what documnets do I need to turn in?When touring in person the agent was unfriendly, the house had water issues and was a mess. Literally, no one in their office or the application reveiw company had the decency to respond. Such poor service!
  

  Atlas Management LLC

  Date: 03/14/2023

  Hello *******, we are sorry your application was denied based on the information that was received from you. We use a third party screening company which is very busy and receives a lot of calls and emails from applicants. Based off the information they requested and the screening criteria they made their determination. As far as the home tour, you were informed in the beginning that there was some construction happening and that there would be cleaning completed prior to anyone moving in. Thank you