Reviews

Review Details

• Review fromEmma M

  Date: 09/23/2025

  1 star
  Left us to live in **********, raw sewage leakage, and electrical issues (due to raw sewage seeping from the outlets) for 7 months.
  

  Atlas Management LLC

  Date: 09/25/2025

  Hi ****,
  We appreciate you reaching out and take your concerns very seriously. We are sorry to hear that you have these concerns. 
  
  
  According to our accords, it looks like you previously resided in another property in which there were reports of unsafe living conditions. It looks like thorough inspections were completed by third-party vendors prior to your move out and the unit was deemed habitable and there was no sewage leaks found. The air quality testing also deemed the unit was free from harmful organic growth. 
  
  
  We see that you currently reside in another property that we manage. There do not appear to be any reports related to these concerns, but we would please ask that if you were experiencing any issues in your unit to please contact our team for assistance. 

• Review fromNaomi G

  Date: 09/23/2025

  1 star
  Some words to describe this management company : neglectful, uncommunicative, unresponsive, dodgey, scammy, heartless, bigoted, soulless, greedy. I dont even need to say any more, all of my complaints are echoed by hundreds of other reviews across ****** and Yelp. Please, Im begging someone who has more time and money to sue this god awful company.
  

  Atlas Management LLC

  Date: 09/25/2025

  Hi *****,

  
  We are sorry to hear that you had a negative experience while living at the site, although it looks like we only managed the property a few months prior to your move out. 
  
  
  It looks like there were some issues with your move out, however according to our records the accounting was corrected in June to reflect your move out on 3/15. There were multiple attempts to try to collect the outstanding utility amounts owed but they were left unpaid and ultimately sent to collections. 
  
  
  If we can help with anything else, please let us know!

• Review fromSTEVEN R

  Date: 08/29/2025

  1 star
  Tenant Experience Summary Atlas Management (*******)*** had an extremely disappointing experience with Atlas Asset Management, located at *************************************. Despite multiple emails and phone calls, they consistently fail to respond. When I visited the office in person, staff appeared busy but were not actually assisting tenants in any meaningful ****** account was restricted from making online payments due to two failed transactions totaling just over $100. I corrected the issue, and my credit card payment went through successfully. However, I was unaware that the *** payment continued to reject, and I received no courtesy call or direct outreach to resolve the matter before my account was blocked.The collection manager, ***** *******, refused to give me the benefit of the doubt, even though I made a good-faith effort to correct the payment. Their only justification was that they sent a text or emailyet they never answer phone calls, making it impossible to resolve issues in real time.There is no way to speak to upper management. Staff will not allow tenants to escalate concerns or speak to a supervisor. This lack of accountability and transparency makes it nearly impossible to resolve serious issues or receive fair ************ contrast, WPD Management has shown far better communication structure and responsiveness. I would not recommend Atlas Management to anyone, and Im counting down the days until my lease ends.

• Review fromAran C

  Date: 08/01/2025

  1 star
  Zero humanity. What a *****************. I'm a renter, avoid these guys. They lie. They over-charge. They make promises that they can't keep just to sell you a place. Calling them is like talking to a morgue, they have no spirit and its like they are annoyed the moment they answer the phone. The only person that ever had the slightest cheer was the person who showed me the unit before I rented it, so basically wearing a mask to make me have a positive experience.
  

  Atlas Management LLC

  Date: 08/06/2025

  Hello Aran, 
  
  I would like to start my response saying we appreciate you bringing this issue to our attention. I reviewed the call logs between our team and your list phone number; there was one call received in the last 60 days and during the conversation our team answered your questions promptly and truthfully. I picked up the misunderstanding fell on the lease break fee and the requirement of a 30 day notice to vacate. I understand the extra lease break fee can come as a surprise, but we are required to follow state law with these situations, there is no grey area for additional charges or hidden fees, I would also like to mention this is laid out in our lease agreement, which was signed on February 11th, 2025 by both parties. I continued to read through the text messages via our online portal to ensure nothing was missed, it seems all maintenance issues/resident inquiries were completed or answered within 48 hours. Our goal at Atlas is to ensure our residents feel heard and proud to call our communities home, enjoy the rest of your week and please feel free to reach out to our office with any further questions regarding this matter.

• Review fromJesn F

  Date: 03/18/2025

  1 star
  Beyond awful being property management for 2 rental homes!! Made up ridiculous amounts of money! This company was referred to me by a mentor and I hope he stops !!!! Dont use this company to buy, sell, rent, property management, or anything else!!

• Review fromCharles G

  Date: 02/28/2025

  5 stars
  **** was very very helpful with giving me all the information I needed to secure my home today. He was very patient and understanding with me. He was very convincing and considerate. Thank you ***** for being a good agent!! I will refer you to others. Thank you.

• Review fromDisappointed D

  Date: 01/14/2025

  1 star
  This Company does not even deserve a Full Star! They Hike up Your Rent Over $200 Every Year when they Know People are struggling in this Economy right now, People Don't even get that kind of money for a raise. Also When repairs are needed they take their sweet time or ignore you, And they try to charge you on extras if you don't pay attention to your Ledger after paying your rent. AND When it is time to CALL them NO ONE PICKS UP! you get a ridiculous recording that doesn't Even give you the options you need then tells you to leave a Voicemail and then Who Knows When and if You will Hear from them. ABSOLUTELY RIDICULOUS

• Review fromSunshine P

  Date: 10/19/2024

  1 star
  Our front door has not been properly latching off and on for at least 6 months, in addition to other problems. Multiple tenants have filed multiple reports, and emailed/texted repeatedly. A tenant recently had a peeping *** touching himself, and informed them, which should have prompted them to have more urgency. Two weeks ago it started acting up again and I put in a maintenance request, and emailed a video. I have emailed the address provided and texted the number provided (just this Wednesday was last time provided) a few times since the report. On Wednesday I reported them to the city, informed them that they have been reported, and put in a 1 star ****** review about that and other problems in hopes to get their attention. On Thursday I texted the after hours maintenance number and filled out the contact us form on their website. It was not until after I happened to run into the manager yesterday morning that they informed everyone via email that they were working on it and aware that it's a safety problem. They also aren't cleaning regularly, left a fridge with the door on it for weeks by the dumpster after replacing it in an apartment and furniture was piling up. I emailed pictures of the filthy building and dumpster area with fridge and then they cleaned. Shortly after that I had to mail them a check for rent, did priority mail to have proof of delivery and by extension payment date, and they insist that it wasn't paid until the 5th of the following month despite my submitting screenshots of delivery confirmation multiple times. I was unable to pay September rent online and mailed a check via priority and was charged a late fee. Then when I asked for written policy I was told that I had to ask for online payment to be turned back on, at their discretion, referred to my lease, which they had incorrectly interpreted as verified by an attorney.
  

  Atlas Management LLC

  Date: 10/24/2024

  Dear Sunshine,
  Thank you for reaching out, we vale your feedback and am sorry to hear that you are experiencing issues at the community you reside at. After reviewing the maintenance history, it looks like our team has been aware of the issue with the door and have made multiple attempts in repairing it. Due to the issue being infrequent, it has been difficult to diagnose but there is currently a third-party vendor working on a permanent solution. 
  We also want to verify that we have a cleaning company visiting the property weekly in order to keep the premises free of debris. It looks like there may have been "bulk" items needing pick up which would require a separate vendor to remove it as the cleaning company would not be able to remove that from the site. After reviewing the tenant portal, it looks like the account allows online payments in full but if you are ever having trouble with that we ask that you please contact our friendly team in order to resolve the issue. Please note, the online portal is locked if payment is not received by the 8th of the month. 
  We are very sorry to hear that your experiences lately have not met expectations, and we will continue to work to make the property an enjoyable place for everyone. Please feel free to contact our team directly if you have any questions or concerns at ************************************************************************* or ************. 

• Review fromBen K.

  Date: 09/25/2024

  1 star
  Atlas Management LLCs handling of ********************* (*******************************) has been incredibly disappointing. One of the most frustrating aspects was the complete lack of communication from the management team. Calls and emails to the leasing office went unanswered, and concerns were consistently ignored, making it nearly impossible to address any issues in a timely manner.The property itself was poorly maintained. The dumpster area regularly attracted people rummaging through the trash, creating safety concerns. The gym was left dirty, with no cleaning supplies, and had an unpleasant odor that made it unusable. The community grill was in disrepair and never cleaned. Noise was a constant issue, as children ran around unsupervised, disrupting the peace for many residents.When I decided to break my lease early, Atlas Management imposed excessive charges for cleaning and basic maintenance, despite leaving the unit in good condition. They failed to explain or justify these fees and were unwilling to work with me on resolving them. The attitude of the management team was dismissive and unprofessional, adding to the stress of moving out. Additionally, parking was a consistent problem, as available spaces were limited and hard to find.Overall, Atlas Management LLC's lack of communication, poor maintenance, and unreasonable charges made for an extremely negative living experience. I hope they take steps to improve their responsiveness and the quality of their property management.
  

  Atlas Management LLC

  Date: 09/26/2024

  Thank you for sharing your feedback regarding your experience at *********************. We regret that your time with us did not meet your expectations. Resident satisfaction is of the utmost importance to us, and we strive to address any concerns that arise promptly and effectively.
  While we respect your perspective on these matters, we do want to clarify that our team works hard to maintain the property and provide residents with responsive communication. We consistently prioritize cleanliness and property maintenance, and we follow standard procedures when addressing lease termination fees and charges. That being said, we understand that individual experiences can vary and are sorry that your concerns were not resolved to your satisfaction.
  We encourage you to reach out to our office directly so we can further address your specific concerns and work toward a resolution. Your input is valuable to us as we continuously seek to enhance the resident experience.
  Thank you again for your feedback, and we hope to improve in areas that matter most to our residents.

• Review fromAlexis P

  Date: 08/11/2024

  1 star
  have to give one star to write a review. I would give negative 10 stars. Atlas took over in January, 2024. They put a notice on the door, asking for permission to communicate electronically, I never signed or agreed to it, but no other communication was used- strictly electronic, no mail, post on your door etc. Before Atlas took over our building the grounds were maintained properly and kept clean, when Atlas took over NOTHING WAS DONE UNTIL A COMPLAINT WAS SENT. The common areas were never cleaned, worst of all the garbage location was not cleaned and got so nasty I had to stop using that entrance/exit. Maintenance requests went unanswered for months, including 2 leaks in my calling, one was a grey/black substance that actually crystallized like an icicle, the other created a bubble in the paint on the wall. Never addressed, until the THIRD request was submitted, someone came in and attempted to fix one leak, the bubble in the paint was poked with an ink pen and confirmed that it was liquid, NOTHING else was done, with that until months later, I got a message about past maintenance requests being followed up on, (still nothing as done) One staff member to the next, you get a different story/answer!! my move out is still not resolved. I have requested documents several times, and dont get them sent to me, or get a response concerning my request. I have had slum lord management that was better than this and Atlas is a whole big huge company, Fing up peoples well being, comfort, and peace! Atlas is GREEDY, and does not give two F**ks about people, they just want money!!! I see they get a chance to respond to reviews, dont bother wasting your time sending some fake cover story response in the efforts at making the business look better, (fake s**t) best to contact me privately as I have been waiting for weeks to talk to someone! Worst property management company in all my 22 years of renting anywhere in the **!!! BBB RATINGS PROVE IT! DO NOT RENT FROM ATLAS!!!!
  

  Atlas Management LLC

  Date: 08/14/2024

  Hi ******,
  We are very sorry to hear that you had an unpleasant experience while residing at one of our properties. We value your feedback and appreciate you reaching out. I have looked into each of your complaints, and I see that all work orders for the unit were completed and there were no additional requests received for ongoing issues inside the unit. I also wanted to confirm that the common areas and trash area were contracted with vendors to be cleaned on a weekly basis. It also looks like a partial payment was made the month of the move out which resulted in an outstanding balance on the account. To further discuss your concerns, please feel free to contact us and we would be happy to help, ***************************************.