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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

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Light In The Box has 2 locations, listed below.

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    Customer Complaints Summary

    • 440 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shirts I ordered are very tight. They refunded 60% of the product and told me to return the products to ***** and pay about $30 for the shipping costs in order to get the full refund. They have an office in ******** OR. I can return the products there. These guys should not be selling in ***, if you have to pay shipping costs to ***** for returns. I will never ever order from them. I will inform my friends and others about it too

      Business Response

      Date: 05/22/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a suit on April 23, 2025, for my mothers Mothers Day gift and to also to wear for an upcoming wedding . The delivery date was supposed to be May 6, 2025. Received the **** informed delivery to be delivered 5/14/2025 but received 5/17/2025. My mother wears a size 10 and I ordered a size 12. She tried it on and couldnt zip and couldnt button the jacket. I contacted Light in the box for a full refund and they only want to give 30% refund and want pictures of her trying on the dress which is absurd! The dress was $139.99 and Grand Total was $180.26. They said that the material was cut especially for my mom, which is totally BOGUS! I want full refund!

      Business Response

      Date: 05/21/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:05/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company committed to delivering a product by a specified date. The product was delivered after the specified date, which was after the event. They refuse to honor a return, because the item was held at ******* was ordered 4/20/25 and delivered 5/8/25, after the committed date.

      Business Response

      Date: 05/12/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:05/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my purchase, no way to contact this business

      Business Response

      Date: 05/08/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two dresses from this company. It was unclear that you could not return them at all. The quality is terrible. The fit is terrible. The materials terrible I didnt wear them. The tags are on and the company is refusing to take it back. They rip off other designers and make it with cheap qualities. Its a complete scam.

      Business Response

      Date: 05/02/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:04/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 dresses and would like to keep one and send one back. There is no way to send this item back. The phone number does not work, I have tried to open an account, download the app and call without success (per the instructions). When I follow the instructions to return an item, there is not even an order history or email to confirm the order. I would just like to send this dress back and have my account refunded. I do have the item in it's original packaging with the tag still on it.

      Business Response

      Date: 04/17/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

      Customer Answer

      Date: 05/01/2025

      I have followed their return instructions many times and they never provided me with the information to return the item. They did respond to your request in your BBB email, however they stated that they were going to reach out to me via email and they have not. I would still like the help of the BBB to return my product, get a refund and let folks know what a scam this company is. Sincerely, **** ********* ************

      Business Response

      Date: 05/15/2025

      Hi ****,

      Were sorry for the trouble youve experienced.

      We did send a message regarding your return on ticket #*********.

      Please check the ticket in your account on our website for details.

      Were here to help and want to resolve this as quickly as possible.

      Thank you for your patience.

      Regards,
      *****
      LightInTheBox

    • Initial Complaint

      Date:04/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $706.30 of led light bulbs from Lightinthebox on 03/19/2025 and paid with my company credit card. Order #**************** was to be delivered by 04/08/2025. I received a text on my personal cell phone form someone claiming to be the ****, ****************************, stating that my package was undeliverable with a link to make sure my address was correct. I did this and later received another text requiring that I pay 29 cents by credit card to have my package delivered. I contacted the **** by telephone and was advised from the tracking number that I supplied the delivery service was ******. I contacted UniUni by telephone #************ and was sent an email with a picture of the front of my hotel asking if this was the correct address, I emailed back yes, with delivery instructions. I checked with ****** a few days later and was advised that my package was undeliverable. My complaint is against ****** whom I believe is running a scam out of ******. I did a little research and found that they have many similar complaints against them. They may be working with Lightinthebox I do not know. However, I do want my money refunded from Lightinthebox. Lightinthebox is a company in ***** i believe. Thank you.

      Business Response

      Date: 04/17/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered picture downlights from Light in the Box on 3/13/2025 and was charged $80.58 to my Chase **** card through ******. Received notification item was shipped on 3/16/2025. Since 3/19/2025, shipping status has not changed. I have since asked for a refund and cancel the order and LITB will do neither. I have zero faith the item will arrive, and if it does, it will be the same type of lights I ordered.

      Business Response

      Date: 04/08/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with LightInTheBox for multiple items. Three of the packages were marked as delivered but were never delivered to my unit. The delivery photos provided by the couriers show the items were dropped off at the wrong locations. My correct address, as listed on the order, is *****************************************************I contacted LightInTheBox multiple times, provided photo evidence of my actual doorway, confirmed my address, and even shared correspondence from my apartment complex confirming the packages were not received. Despite this, LightInTheBox has refused to issue a refund or reship the missing items, instead shifting blame to the third-party delivery vendors they chose.I have followed every step they requested, including contacting the carriers directly and providing detailed documentation. This issue has still not been resolved. I am seeking a full refund for the three missing packages.

      Business Response

      Date: 04/01/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order hoodies with bible verses customized on them. The final outcome was completely unreadable as the hoodie was completely misaligned so that the words are broken up and some are sewn not even visible at all. After arguing with light in the box about different resolutions that would fix the issue, they would not refund. I left a negative review for the store and it was deleted which means that other customers will be fooled like I was by the stores 4.9 stars rating.

      Business Response

      Date: 03/28/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

      Customer Answer

      Date: 03/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Funmilola Agbetun

    Light In The Box is NOT a BBB Accredited Business.

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