Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

441 total complaints in the last 3 years.
75 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes this company does not have a phone number??? And I don't know why not happy want too place a order
Business Response
Date: 11/22/2022
Dear customer,

This is *****, supervisor of customer service, ********************. It seems that you have difficulty in placing order with us. You are welcome to shop with us.

May you elaborate your problems in detail? If photos and screenshoots provided will be better for me to look into your case. We regret that we don't have Inbound service for now, but we can directly help to resolve the problems via chat/message here. You can send them to my email: ************************************** Rest assured that i will try my outmost to help you to sort this out.

Look forward to your message.

Sincerely,
*****
Customer Service
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 10/21/22 Order ******** from Lightinthebox - TID ******** Total amount: $158.88 The business had agreed for me to keep the dress and offering me 50% off.otherwise I would have to return the dress pay $25.00 shipping fee and I can not trust this company that keeps going back and forth with different responses to give my money back.This company is awful to get in touch with. They send me a dress that's customized for someone else. I never customized the dress... I ordered the size provided from choices.All I want is my money back.
Business Response
Date: 11/21/2022
Dear customer,

This is *****, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

We regret that you may have some misunderstanding on Made-to-order prodcuts.Please be noted that made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we dont have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below:http://litb.cc/l/tpRF

As previous communications, we have agreed on 50% refund. And i noticed that the refund has been done on 2022-11-20 15:20:06. We invite you to check your bank account that you used in the purchase. If the product is not as expected, we usually can't accpet customer's return or refund request of made-to-order prodcuts due to client's reason, please double-check our return policy. https://www.lightinthebox.com/nh/Return-Policy.html

However, as you are our new customer, and this is your first order, we'd like to give you a speical solution, we'd like to give the remaining 50% refund of prodcut value to you. And you do not need to return the prodcuts to us. Since it's a speical solution, i'm not sure whether you are willing to close the BBB complaint after the refund has been done.

Is anything else that i can hlep you to solve. Please feel free to contact me now you are in a higher deparment.

Look forward to your message.

Sincerely,
*****
Customer Service
Customer Answer
Date: 11/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Thank you for your help.
Today I received the 50% refund
Please close this case.
*************************
Initial Complaint
Date:11/18/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a item from the website. Before I purchased the item I updated all my information because I haven't ordered from the website in a long time. They still sent my order to the wrong address. When I contacted them to let them know of their mistake, they trying to tell me that I didn't change my shipping address until after my item shipped. My billing address and shipping address is the same so how was you able to bill my new address but not ship my item there. They told me in a email that I would have to go to the old address which is a vacant house and wait for the item, or repay them fifty percent of the item and shipping fees in order for them to resend my item.
Business Response
Date: 11/21/2022
Dear customer,

This is *****, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

After i checked the previous communications with other customer service, i understand that you edited your address. But it seems that it doesn't work. May you advise where do you edit the address. In your address book or directly editing it on checkout page? You feedback will help us to improve our APP user's shopping experience,

Look forward to your message. I've created a ticket 27381558 for your case and the ticket message will be sent to your email related with LITB account.

Sincerely,
Chloe
Customer Service
Customer Answer
Date: 11/21/2022

Complaint: 18433846

I am rejecting this response because: they want me to purchase the item again in order for them to send to the right address. They don't say anything about refunding my money for the other item that was sent to the wrong address. They admit that their website wasn't working properly. Talking about they're going to fix the problem but what about the first item ordered.

Sincerely,

****************************************
Business Response
Date: 12/05/2022
Dear customer,

Thanks for your message.

Please kindly understand that if you want to change your shipping address after you placed the order. You need to contact our customer service before your package was shipped out instead of editing your shipping address in your address book. The address you change can be used in the next purchase. We are sorry that you may not succeed in changing the address so that you didn't receive the package.

However, as you are our valued customer, our manager don't want to prolong you case and would like to give you a full refund of prodcut value USD *****. If you still want the prodcuts, we can reship a new prodcut to your correct order with repaying the postage USD 6.99.

Please inform us which solution (refund or reship) do you prefer.

As soon as we receive your message, we will arrange it for you immediately.

Sincerely,
Chloe
Customer Service
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to co
plaint ID ********, and find that this resolution is
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a dress on November 8, 2022 from Lightin the box.com. I did not use the app. I never got an email regarding my order, so I don't have an order #, but I do have the **** Tracking #**** **** **** **** **** **** 83. Package was delivered. I did download the app to my phone afterwards. The item is too small and I am not able to return it because the only way to do that is use the app and **** it Received and request a return. The order is not listed in the app and there is no way to get ahold of these people.
Business Response
Date: 11/18/2022
Dear customer,

This is *****, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service. On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with us.

On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. We wonder if you check the size chart before the purchase. If yes, please send us the photos of the dress with a readable measurement of Bust, Waist, Sleeve Shoulder, Width and Length. We would compare it with our size chart. Once we confirmed the problem, we will take full responsibility and give you a refund.

Look forward to your message. For your issue, i have created a ticket 27360253 for you. The ticket message will also be sent to your email related with LITB account.

Sincerely,
Chloe
Customer Service
Customer Answer
Date: 11/20/2022

Complaint: 18431717

I am rejecting this response because: yes I checked the size chart. I just want to return the dress.. the only way you can do that on the app is to have the order number. I don't have an order number. I never received any email regarding this order. I've provided them my fullname, mailing address, last 4 of my credit card,email address, amount of order, the tracking numberand I copy of the transaction from bank and still have not located my order number. I still have the bag it came in I could return it there but they want the order number. They are being unreasonable. Their does not help me at all. I just want a refund and I would be happy to mail it back to the address on the shipping bag.

Sincerely,
I
*************************
Business Response
Date: 12/05/2022
Dear customer,

We are sorry to hear that you still want to return the prodcuts. Please kindly understand that address on the label is just our shipping company's warehouse. If you return the package to there, we will never receive the pakcage and give you a full refund.

If you insist return, here is the return instruction.

We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office.Please understand that you need to cover the return postage. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund USD 38.99 will be issued once we receive it and pass the quality check.

Please check the return instruction below.
[REQUIRED]: Please REPLY to this ticket in 7 days with (a) ****** ***** (b) ****** Carrier, and (c)Tracking Number. So that we can keep this record in our system.

1. Please Write down the ORDER NUMBER: 60672408 on the paper and include it with your return package so that the warehouse staff can recognize your order.

2. Because we don't have the return label service, please use the cheapest tracking service of the POST OFFICE to return the parcel to *****, and **** it as "******ed Goods" (Sample: http://litb.cc/l/rFCz ) to avoid it being destroyed by the *************** Also, we're UNABLE TO accept packages from the Express like DHL ******************** etc.

3. Please understand that you need to cover the return postage. If you would like to use the original package to return, please REMOVE the original labels to avoid misunderstanding by the custom/carrier.

4.****** Address

Name: TianGuiChuan
Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area),No. ************************************************ style="font-family: arial, tahoma, helvetica, sans-serif; font-size: 12px; background-color: rgb(250, 250, 250);">City: *******
**************
Postal Code: 314000
Phone: **************** (******* Only)

[REQUIRED]: Please REPLY to this ticket in 7 days with (a) ****** ***** (b) ****** Carrier, and (c)Tracking Number. So that we can keep this record in our system.

We appreciate your cooperation and support.

Sincerely,
Customer Service
Customer Answer
Date: 12/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will take the package to the ** *********** on Wednesday, December 14, 2022. I will reply again with the tracking number.

Sincerely,

*************************
Customer Answer
Date: 12/16/2022
Here is the tracking number they are looking for
LH187113213 US
Business Response
Date: 01/10/2023
Dear customer,

This is *****, supervisor of customer service, ********************.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
*****
Customer Service ********************
Initial Complaint
Date:11/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/8/22 I ordered a dress. Order #*********. It was delivered on 7/5/22. The arms were way too tight and the dress was small too. I went to their website to return it but there was NO PLACE that it would let me do that. There was NO working phone number. I sent them a message on their website about the problem and got no response. I need to return the dress but can't find a way to do it, and there is no customer service site that works either.
Business Response
Date: 11/17/2022
Dear customer,

This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

Firstly, we'd like to confirm you that does the order#******** you provided contain a green dress. If not, please provide us the correct order number so that we can target to the problem and provide an appropriate solution.

Secondly, we are sorry that inbound service via phont call is not available but we can communicate via email to help you to sort this out.

Then regarding size issue, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table.We wonder if you check the size chart before the purchase. If yes, could you do us a favor to take photos with the dress measuring the bust, length and arms. We will compare it with size chart. Rest assured that once the problem is confirmed caused by us, we will take full responsibility.

Look forward to your message.

Sincerely,
*****
Customer Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase on 9/5/22. Received product but was not as advertised and did not match picture. Contacted them for a refund. After going round and round I settled on refund of 30% which I never got. Have attached the email from them with their response and mine,
Business Response
Date: 11/17/2022
Dear customer,

This is Chloe, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

We regret that the photos you provided match our photos on the website. The photo on our model picture is through the curling iron and other tools to try the wig looks shorter and more voluminous. And our acutal prodcuts directly deliver to you , without any processing, is very smooth and look a little longer.

However, as you are our new customer, we don't intend to leave a bad impression on customer's mind, my manager ask me to give you a full refund of prodcut value. And you do not need to return the products to us. You can either keep the product/give it away/throw it away, it's up to you.
Since it's a special solution, i'm not sure whether you are happy with the solution and willing to close the BBB complaint after the refund.

Please inform us your decision. Once we receive your message, we will refund the remaining 70% to you. We also sent a message to your email related with LITB account.

Sincerely,
*****
Customer Service
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/16/2022
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from this company and still have not received my order or anything back from customer service. I've contacted them numerous times and I am being ignored. It's been 3 months ths and I haven't even been refunded my order. No matter how many times I contact the customer service I get nothing. This is a complete scam and really should be investigated for stealing money from people. It's a total fraud and I learned from this experience. Only positive outcome is I've been able to warn other people I know who talk about this site. Don't fall victim to being violated and robbed from them.
Business Response
Date: 11/17/2022
Dear customer,

This is *****, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

From previous communication with our customer serice, i noticed that you may mistake the tracking no. The correct tracking no is 9205590221828261282491 not **********************. Maybe that's why you said" this package was sent to the ********* address".

In our system, the package has been delivered to you on Oct 14th.
2022-10-14 13:50:00, ******************************, Delivered, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:50 pm on October 14, 2022 in *********, ** 99503.

If you don't receive your package, is it possible to ask your family, neighbors or others who have signed for your package? Or have you tried looking for the package nearby? it may be placed by courier in a hidden and sage palce due to no one at home. Did you search your mailbox?

If you have tried all of the above and still have not found the package, please contact us.
Your kind patience and understanding are highly appreciated.
We also sent a message to your email related with our LITB account.
Sincerely,
*****
CustomerService
Customer Answer
Date: 11/17/2022

Complaint: 18411108

I am rejecting this response because: There are atleast 2 other emails sent to the company explaining to them that the package was sent to the wrong address. It was sent to the ********* address and I let the company know that I did track the package through *********************************. It went to *******************************************, per the POST OFFICE. When I originally made the order I canceled the order within 15 minutes because the address was wrong. I went into my profile and changed the address to the correct address *****************************************************. A day later customer service contacted me asking if I really wanted to cancel the order or if they could just reroute the order to the ************* address. I let them know that would be great and to do that if it was possible. **************** assured me that the order would go to *************. Obviously, it did not. I managed to get in touch with the owner of the building in ********* and they were able to reach out to the current tenants and nobody is claiming the package. So again, I didn't receive anything because the address was never changed by customer service as I was told that it was. There are also numerous emails that I sent asking for responses back to just refund the order because I didn't receive it because of the company's error. I am still waiting on a response back. There is no reason to have to go through all of this because of an error on the company.

Sincerely,

*********************
Business Response
Date: 12/01/2022
Dear customer,

Thanks for your message.

I noticed that you contacted our customer service to change your order on Sep 27th. We are sorry that if you change your adress after you place the order. It will not be updated. You need to contact our customer service to change your order before the order was shipped out.

We sincerely apologize for the inconvenience caused to you. To compensate you, we'd like to give you a reshipment of pacakge 9205590221828261282491 for free. I'm not sure whether you are happy with the solution.

Please let me know your decision and thanks.

Look forward to your message.

Sincerely,
*****
Customer Service
Customer Answer
Date: 12/07/2022

Complaint: 18411108

I am rejecting this response because:
I am fully aware about the address change. Did you even read my message? . The customer service person contacted me AFER I canceled the order to change the address and redid the order.
Sincerely,

*********************
Initial Complaint
Date:11/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/5/22 ordered men's boots. After one wear, the heel came off. Defective boots. Couldn't get through to customer service and I refuse to spend one more ***** shipping this terrible product back. I demand a full refund. Paid $49.06. Order number ****************. Will Never order from here again.
Business Response
Date: 11/17/2022
Dear customer,

This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

We sincerely apologzie for the quality problem and I believe you would not be so angry if the boots is ok.

However, the problem won't be resolved by explanation. You are a new customer and this is your first order.

You don't need to return it back to ***** as the postage is expensive. I'm not sure whether you are happy if we reship a new prodcut with good quality?

Waiting for your kind response. I also sent a message to your email realted with our LITB accout.

Sincerely
Chloe
Customer service
Initial Complaint
Date:11/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered a shirt and bracelet charged my cc but got nothing. Now they want to offer me a different item at a discount. but i will have to pay an extra cost of ************. that makes no sense. this has been going on since October. i just want my card refunded. and i will never order from light in the box again and i will tell people of the issues i have had with them. they offered me 70 % refund that's not fair considering they already took the full payment from cc.
Business Response
Date: 11/16/2022
Dear customer,

This is *****, supervisor of customer service, ********************.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.

Actually, the package was returned to one of distributions of our shipping compnay and destroyed. We **** receive the retrun pakcage. Besides, updated from our logistics department, the reason why the pakcage was retruned is that customer refused to receive the package. As you mentioned before, there is another 4 digits after your correct zipcode. So i assume the package was sent to the wrong address you submitted.

Usually, if we ****t receive the return package, we cannot refund customer, but we approve 70% refund of prodcut value as an exception. I'm not sure whether you are happy with the solution.

Please inform us your decision. Once we receive your message. we will arrange it for you immediately.

Sincerely,
*****
Customer Service
Initial Complaint
Date:11/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered product. Received terrible quality. Tried to resolve issue with company refused.
Business Response
Date: 11/14/2022
Dear customer,

This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

We are regret that our products don't meet your expectation. After looking into your case, i found that the shoes you mentioned has quality issue. We are sorry for all these happened to you. You should receive the refund. The other prodcut in your order is a dress. But it is actully a "made-to-order" products.Please be noted that made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we dont have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below:http://litb.cc/l/tpRF

According to our return policy, we don't accept customer's retrun request due to personal reason, eg. don't like it, not as expected, change mind, etc. However, i noticed that **** has helped you to refund the order to you. And luckily, the refund transaction has been done on 2022-11-12 13:24:58. Could you help us to check your accout?

Feel free to contact me if you have any further inquiries about the refund. If you think we have helped you to sovle the problem, are you willing to close the BBB complaint?

Look forward to your message.

Sincerely,
*****
Customer Service

Customer Answer
Date: 11/16/2022

Complaint: 18393051

I am rejecting this response because: Still have not received refund

Sincerely,

*******************************
Business Response
Date: 11/30/2022
Dear customer,

We are sorry to hear that.

The refund has been done on 2022-11-12 13:24:58. And it has been withdrawn to your bank account on 2022-11-23 23:21:20. We invite you to check with your bank.

If you still have any further inquiries abou the refund, i will ask our finance department for more support.

Sincerely,
*****
Customer Service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Light In The Box is NOT a BBB Accredited Business.