Complaints

This profile includes complaints for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Light In The Box

  Portland, OR 97250-9606

• 

  LightInTheBox

  Houston, TX 77040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 4/29/23 Payment method credit card Billing and shipping address : same as above.Company : Lightinthebox ordered sleeveless shawl paid $30.4tracking number ******** This is a scam, There is no access to customer service.Today is May 16, never received Shawl,Unable to contact company.Want refund and their website shut down.

  Business Response

  Date: 05/18/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Light in the Box company engages in blatantly false advertising at customer's expense. I asked for a refund of the items I received as they are not at all what was advertised. They have the audacity to offer a 10% credit in lieu of a refund as an option. But I want a full refund including shipping costs for the lies that they sold me.

  Business Response

  Date: 05/17/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased 2 items on March 14th 2023 returned them thru **** on April 5th.the company shows that I have attempted to return them however they say that the items are caought up at customs / give it time / this is May 13th and the items are still sitting in limbo. The company told me not to return the items and that they would give me 50% off my next purchase / Light in the Box told me that returning the items may cost a huge amount and it wasn't worth it. The cost for the postage return was $28.85 the cost of the items was $59.92. The light in the box kept warning me not to return the item.This is a total scam and the way this company makes money. They send inferior products that would never fit an ******** woman and then you can not return them ... therefore this FOREIGN company makes money off of unexpecting customers and this is a SCAM. I have followed up by filing with *********** and sent them the return information they requested in order to prove I sent the items back and asked them to follow up with this SCAM company.I have noticed that AMAZON sells these products as well and I am looking for a way to get AMAZON to stop supporting The Light in a ************ a total SCAM. WE are victims of predator companies like this one and BUYERS should be made aware and not believe that the referrals of their products on the company's website are true. It states that the sizes are true to ******** sizing and they are NOT!I am 73 years old and I am ashamed that this type of robbery is allowed. PLEASE help to take this sales website DOWN and not let these robbers get away with this type of action. I am sure they will just set up under another name but at least they will know that WE do not put up with their thievery.Thank you,*******************

  Business Response

  Date: 05/15/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with **.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dress from Light in the Box on line. Return policy was any reason within 7 days. I have requested refund. (See body of uploaded document.) I have had to take pictures of package and dress to show I have it. I am to perform more duties if I am to get a refund. They are also 'baiting' me with partial refunds to not send it back, and save money.I have contacted PayPal also as I feel this is a unfair business practice.Package was mailed from: **** ***************************************************************** My mailing was $7.74 plus $.099 cent insurance fee.They are telling me I will have to mail to ASIA, at a cost of $10-$15.At this point I want a complete refund of my TOTAL costs.

  Business Response

  Date: 05/15/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with **.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I had also opened a complaint with PAYPAL and have received a full refund and do not have to send item back to ***** per Light in the Box email.

  Sincerely,
  

  
  *********************

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to return an order to light in the box i just keep getting the runaround from their website

  Business Response

  Date: 05/11/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************.
  
  We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
  
  For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
  
  Sincerely
  *****
  Customer Service

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress on the web site, according to their measurements. Per the return policy, it states the item can be returned within 7 days of receipt. I ordered according to their measurements. When the dress arrived, it was very poorly constructed with disproportionate fit: tight on the waist which was located at the level of the bust and loose everywhere else. I tried to return it and they asked for pictures. I told them I was not going to provide pictures of my bare back showing the dress would not close. I asked for a refund and they declined stating the dress is unreturnable for "customer reason". They offered a "reward" of 60% towards the next purchase or 40% refund of the product value.

  Business Response

  Date: 05/03/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely, 
  *****
  Customer Service ********************

• Initial Complaint

  Date:04/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/2023 I ordered several dresses from LightInTheBox as my son is getting married in June and I am looking for the right dress for the occasion. I also ordered two blouses. When they arrived, I tried them all on and was truly disappointed as one blouse shipped was not what I had ordered, none of the items fit well, and most of the dress fabrics were very heavy and stiff - much too warm for an outdoor June wedding, even if they *******. One of the blouses I simply did not care for, and the other blouse shipped was not the blouse I had ordered. The quality of the items that arrived did not reflect the quality that seemed to be in the photos. When I made the attempt to return the items, I was told all dresses were special orders and so were not returnable. None of the items were special orders, however, I was told they consider all their dresses special orders and as such, non-returnable. There is a 'special order' link at the bottom of the order page, but I did not click on that link as I was not special ordering anything. This is where it says all orders are special orders. The blouses were returnable, but I was told I would have to ship the blouses back to ***** if I wanted to return them, and at my cost - even the one that was shipped incorrectly - rather than returning them to ********. When I pushed back, I was told I could give away the dresses to friends and family. Then I was told I could get 50% of my cost returned in a coupon for another purchase or receive a 40% refund back to my bank account. I chose the latter. However, I still have all the clothing items which do not fit, and I am out over $400.00. Clearly the items are of poor quality if they are willing to refund 40% of the cost without requiring any of the items to be returned. I suppose I could try to sell the items online, but I just don't have the time or desire to do so. Although I did check the validity of this company prior to ordering, ultimately, I believe this company is running a scam.

  Business Response

  Date: 05/01/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with us.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

  Customer Answer

  Date: 06/08/2023

  Good Evening,
  
  After multiple communications back and forth with Light in the Box customer service, I do not have resolution. I had been asked to wait as they processed the promised partial  refund for a portion of the cost - still no ability to return items to a US based location - but they now state that a partial refund that occurred prior to my BBB complaint is the one they are counting as their resolution.
  
  I am not sure what else there is to do. 
  
  Thank you,
  ******

  Business Response

  Date: 06/14/2023

  Dear BBB staffs,

  Thank you for all your time and attention.

  Please refer to proof which we added here.

  As buyer has accepted our suggestion to refund 258.4$, we have refunded the amount on 26th April.

  There should be no other point of divergence.

  If you need more information, please contact us.

  Kind regards,

  Slava,

  Lightinthebox.com

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20000121
  
  I am rejecting this response because: There was a commitment via email on the part of Light In The Box on May 3 to refund an additional $258.40. This communication occurred after the partial refund that was issued on April 26 was received. I have continued to offer to return the items to the warehouse in ******** where the items were shipped from, but they insist I can only return the items to *****.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/23/2023

  Dear BBB staffs,

  Thank you for your time and attention.

  Here is message we sent on 3rd May, showing our adivise is to refund ***** $ directly without returning merchandises to us.

  We never promised an additional refund as buyer said.

  If you still need more information, please feel free to contact us.

  Sincerely,

  Slava,

  Lightinthebox.com

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20000121
  
  I am rejecting this response because: as was noted in the response Lightinthebox themselves provided, the refund was offered May 3, 2023. There has been no refund applied to my account since May 3, 2023.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2023

  Dear customer,

  The refund has already been credited to your original payment method.
  
  Here are the Refund details:
  
  Transaction ID: ***************************
  Amount: USD  258.4
  
  Please check your bank with these details.
  
  Regards,
  *****
  LightInTheBox Customer service.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20000121
  
  I am rejecting this response because: of the same reason as previously submitted. In response to an additional complaint made by me, a second refund was committed to me AFTER the first refund was issued. I am frustrated because we continue to go in circles about the commitment of the second refund, and at this point it is simply a waste of my time. I am sure Light in the Box counts on customers giving up from mental fatigue when the facts clearly bring to light the manipulation of information. They have my money, so the cheap quality products and incorrect sizes and items they sent don't bother them at all. Light in the Box is NOT a legitimate company. They are running a scam where items off the shelf are considered "made-to-order" when they don't fit or are not what the customer anticipated, and therefore not returnable; they ship the wrong item and refuse to refund or accept a return to the US address from where items were shipped; any return that is 'allowed' must be shipped to ***** making the customer borne return shipping costs more than the cost of the items. CONSUMER BEWARE: DO NOT ORDER FROM LIGHT IN THE BOX!!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-07-2023 I ordered a standard size Jumpsuit/pantsuit Mother of the bride dress. Upon arrival, it did not fit me. I attempted to return it using the process outlined in the company website. There answer was that it could not be returned because it was "made to order" with no further recourse. It was never ordered as a "made to order". I can't even find an address to return it to. I have since filed a dispute with my credit card company. All I want is my money back.

  Business Response

  Date: 04/28/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with **.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19989744
  
  I am rejecting this response because: They are still trying to blame me for the wrong size. I did not give them any specific body measurements, but simply ordered a STANDARD size 10 dress. The dress is not a size 10. It is too small. The business refuses to provide an address to where I can mail the dress. I will gladly give them the dress if they refund my purchase price. I am not responsible for their craftsmen's inability to size a garment correctly.
  
  Sincerely,
  
  ******* Childs

  Business Response

  Date: 05/04/2023

  Dear customer,
  
  Thank you for your message and we again apologize for the issue.
  
  We have initiated the refund of ****** USD, as per your request, as an exception.
  
  The refund will be sent to your card which you used to pay for this order. It usually takes 1-3 working days to be processed by **. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time: ***************************************
  
  Please feel free to get in touch if you need further assistance, we are glad to help!
  
  If you are satisfied with my service, will you please help me to change the rating to 4-5 stars and let other customers know the case had been handled by me.
  My name is ***********
  
  Sincerely,
  *****
  lightinthebox.com ****************

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After several messages to the company, customer service representative, *****, has very professionally handled this complaint to my total satisfaction,
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two dresses from Light in the Box for the Renaissance Faire . I bought an XL and a XXL.BOTH dresses are cut and tailored to be very "fitted" the XL is 36 1/2 at waist, 42 1/2 at Bust. THE DRESSES HAVE NO ZIPPER./ Without a zipper it is impossible to pull the dress over your head and down over the body. The 36 1.2 in waist will not slide over ****** 1/2 inch bust, IT is PHYSICALLY IMPOSSIBLE. This company is not providing me with a refund They are REQUIRING ME to take measurements of the the dress in a particular way, TAKE PHOTOS of the MEASUREMENTS to prove the dress was cut in the wrong measurements, and send them "PROOF" the dress measurements are not correct. I NEVER complained that the measurements were wrong I stated " THE DRESS NEEDS A ZIPPER - " There are several emails back and forth detailing these facts and Light In the Box Keeps Sending back the same answer BUT THEY ADMITTEED IN EMAIL " Upon checking, this dress is design without a zipper, and we did not mentioned it in description on the website " This statement alone should suffice in providing me a refund. But LIght In The Box refuses to accept and honor my request for full refund

  Business Response

  Date: 04/28/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with **.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19987823
  
  I am rejecting this response because:     They are not offering a full refund   They are offering  Only $88.65 but the purchase was  $91.64.   
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/08/2023

  Dear customer,
  
  Thank you for your message.
  
  We sincerely apologize for the inconvenienced caused to you.
  
  We are willing to refund you full amount of USD ***** (excluding insurance fee, which is non refundable), and you do not have to return the item back to **.
  
  Please let ** know if this solution would suit you.
  
  Awaiting your response.
  
  Regards,
  *****
  Customer service.

  Customer Answer

  Date: 05/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/22 ordered ruched column dress including shipping and handling $172.36. 12/6/22 received dress. 12/8/22 emailed company not correct dress and refund request. 12/8/22 they replied they were sorry the product received incorrect or different from photo, offered 50% coupon or 30% refund and to send photos. 12/8/22 I responded significant train and hanging piece much longer than expected and sent photos as requested. 12/10/22 they said was custom item and could give 60% bonus on next purchase or a 50% refund. !2/10/22 I responded ordered based on their size chart and was not custom item and I wanted refund.. I referred them to their specifications. 12/11/22 I explained dress sent flared in the back with a train and I ordered a floor length column dress and that I was deceived by their description. 12/11/22 they said it was a "bespoke" item and requested I keep the item and they would give me 60% of the product price. 12/13/22 I sent email stating I had no response. And that I was owed tax on the product and that I would contact my credit card company. 12/13/22 they sent me a return address in ******* ***** and said it would be $10 to $40 to return the product. At the post office they quoted $70 to return the dress. I did not mail it. I contacted *********** 12/13/22, 12/14/22, 12/29/22, 1/4/23, 2/2/23, 3/2/23, 3/10/23, 4/13/23. There was trouble receiving the link, it was not in my spam, they said they sent letters which I did not receive. At the end I changed email address, sent them the info requested and they said it was to late.. I am hoping you can get my refund. I kept getting an error when I tried to upload pics

  Business Response

  Date: 04/25/2023

  Dear customer,
  
  This is *****, supervisor of customer service, ********************. 
  
  Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We offer a multiple ways to contact customer service.
  On APP, you can go ********* **** center - ************************ for My order -View ************************ to communicate with us.
  
  
  For your issue, i have created a ticket ******** for you. The ticket message will also be sent to your email related with LITB account.
  
  Sincerely,
  *****
  Customer Service

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19974391
  
  I am rejecting this response because: there is no mention of my refund in their response to you. Light in the Box sent an email to me saying they would refund $139.99 and to keep the dress. It  is the cost of the dress minus the taxes and shipping and handling. Although they are making a profit on the taxes, to settle this, I am willing to accept the $139.99 and not returning the dress but due to the failure of the company to be honorable I would like to see Light in the Box email this info to you before I accept. I checked my credit card, though probably to soon, the credit has not appeared.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/01/2023

  Dear customer,
  

  
  The refund will be credited to your original payment method.
  
  It might take **** BUSINESS days to reflect the amount back to your cards, depending upon your Bank.
  
  Here are the Refund details:
  
  Payment Method: STR_CC_IFRAME_CHANNEL
  Transaction ID: ***************************
  Amount: USD 139.99
  Transaction Time: 2023-04-26 14:23:17
  
  You can contact your bank with above details.
  
  Regards,
  *****
  LightInTheBox Customer service.

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/01/2023

  The credit has been applied to my credit card. I now accept the resolution to my issue. Thank you so much.

   

  ***********************

  ************