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Business ProfileforNW Relocation Inc
Moving Companies
Current Alerts For This Business
Pattern of Complaint:
On November 13, 2020, Better Business Bureau was alerted to a business operating as N. W. Relocation. The business advertises an address of 2737 NW Nela Street Portland, Oregon 97210 and the business website can be found at, www.bestmovingcompanyportland.com. The business is a broker that assists in providing moving services to consumers who are relocating their personal belongings to a new address. Consumers allege they have had to pay driver’s a significantly higher amount of money than what was agreed to, items are missing or broken, and changes are made to the contract which inconveniences the consumer. Consumers state they have attempted to contact the business to address their concerns, however, the business is unresponsive to their requests for assistance.
On December 03, 2020, BBB spoke with a business representative. Due to the pandemic and government imposed restrictions, N.W. Relocation is working with minimal staffing. They are unable to respond to the consumer complaints as rapidly as they were prior to the pandemic. Steps are being taken to address the concerns reported by their customers.
BBB encourages consumers to visit the Department of Transportation Federal Motor Safety Carrier Administration Protect Your Move website at https://www.fmcsa.dot.gov/protect-your-move. This website offers consumer protection tips as well as an opportunity for consumers to review moving company ratings for a carrier they may consider hiring.
Consumers can file complaints with Better Business Bureau at www.bbb.org as well as with the United States Department of Transportation Federal Motor Safety Carrier Administration (FMCSA) at https://nccdb.fmcsa.dot.gov/nccdb/home.aspx.
On December 03, 2020, BBB spoke with a business representative. Due to the pandemic and government imposed restrictions, N.W. Relocation is working with minimal staffing. They are unable to respond to the consumer complaints as rapidly as they were prior to the pandemic. Steps are being taken to address the concerns reported by their customers.
BBB encourages consumers to visit the Department of Transportation Federal Motor Safety Carrier Administration Protect Your Move website at https://www.fmcsa.dot.gov/protect-your-move. This website offers consumer protection tips as well as an opportunity for consumers to review moving company ratings for a carrier they may consider hiring.
Consumers can file complaints with Better Business Bureau at www.bbb.org as well as with the United States Department of Transportation Federal Motor Safety Carrier Administration (FMCSA) at https://nccdb.fmcsa.dot.gov/nccdb/home.aspx.
Alert:
On June 27, 2019, BBB recognized a pattern of complaints from consumers regarding contract issues, customer service, and delivery issues. Consumers allege they contact other moving companies but end up having their move facilitated through Northwest Relocation. The consumers further allege the deliveries are late and the movers demand additional money in excess of the original quote to even open the back door off the truck. Numerous consumers also report damaged or missing items in which they were able to receive payment for.
On June 27, 2019, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Movers are required to give consumers the following information:
• A written estimate
• The “Ready to Move” Brochure (or a web link, if you prefer)
• Information about the mover’s arbitration program
• Written notice about access to the mover’s tariff
• The process for handling claims
• The booklet, “Your Rights and Responsibilities When You Move” (or a web link, if you prefer)
If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA at https://nccdb.fmcsa.dot.gov/NCCDB/Home.aspx or by calling 1-888-DOT-SAFT (1-888-368-7238).
On June 27, 2019, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Movers are required to give consumers the following information:
• A written estimate
• The “Ready to Move” Brochure (or a web link, if you prefer)
• Information about the mover’s arbitration program
• Written notice about access to the mover’s tariff
• The process for handling claims
• The booklet, “Your Rights and Responsibilities When You Move” (or a web link, if you prefer)
If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA at https://nccdb.fmcsa.dot.gov/NCCDB/Home.aspx or by calling 1-888-DOT-SAFT (1-888-368-7238).
At-a-glance
Related Categories
Overview
This company offers intrastate and interstate moving and storage services.
Business Details
This is a multi-location business.
- Location of This Business
- 2737 NW Nela St # A, Portland, OR 97210-1713
- BBB File Opened:
- 11/16/2005
- Years in Business:
- 19
- Business Started:
- 6/1/2004
- Business Started Locally:
- 6/1/2004
- Business Incorporated:
- 6/10/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Liron Avneri, Owner
- Ms. Jewlee Nelson
- Mr. Jared Clark, Secretary
- Contact Information
Principal
- Mr. Liron Avneri, Owner
- Mr. Jared Clark, Secretary
Customer Contact
- Mr. Liron Avneri, Owner
- Ms. Jewlee Nelson
- Additional Contact Information
Fax Numbers
- (971) 334-8900Other Fax
Phone Numbers
- (971) 222-4393Other Phone
- (888) 869-7356Other Phone
- (971) 334-8900
Customer Complaints
35 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
-Booked move from ********, ** to **********, ** in early December 2023 through Eagle Moving Group that was facilitated/coordinated by NW Relocation, who I paid extra to pack/load my apt -Not only did less than half of my items arrive to my destination in **********, but most of what did was damaged/destroyed beyond repair. Further, I received 3 boxes of items and a mattress that weren't mine.-Several large pieces of furniture, my mattress, bedding, ALL of my **************** of memorabilia, including the only remaining pictures of my deceased mother I have, are missing/unaccounted for -Upon being recently contacted by another individual who'd moved from ******** to ******** whose items were on the same moving truck notified me that the semi with our items and 3 other individuals was in a significant accident causing the truck to hit a ravine and flip on its side, causing all of our items to be thrown and scattered on a highway in *******. He sent me pictures of the accident, the police report from the accident, and informed me to contact the *********** of ************** (ODOT), as NW Relocation is not an authorized carrier and therefore, legally, cannot facilitate inter-state moves - a fact that I myself confirmed with ODOT -I've tried calling and emailing NW Relocation since the end of December and continually only get a voicemail and have received no response to my emails - a fate that myself and the others whose items were on the truck all share -NW Relocation never notified any of us about what happened, nor have they tried to make it right; it's like they disappeared entirely -I submitted a claim for the $12k in damage caused by this disaster of an operation through Anthem Claims, as directed via my moving paperwork, which I submitted 1/2/24, and still have received no word about a settlement, nor have I received any contact from NW Relocation -The fact that a company can get away with this is beyond me; I literally paid $3600 for them to destroy my life
Customer Reviews
20 Customer Reviews
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Most Recent Customer Review
Collin T
1 star
12/27/2023
worst company ever , super scummy and tried constantly getting more money out of you. 0/10 never recommend this company to anyone. i think they personally need to get shut down and put out of business. the world would be a better place without s***** people like this.
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