Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  
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  Consumer Cellular

  PO Box 45859 San Francisco, CA 94145-0859

Review Details

• Review fromManuel A

  Date: 03/11/2023

  1 star
  I had a cell phone account with Consumer Cellular and i cancelled it back on November 2022, at the time I paid for whatever was the balance. Today 3/11/23, I am talking to them again, and said that I owed them $50.28, which they say, if you do not pay this amount it will continues growing. This company lies, when you call requesting to cancel, they do not cancel to their advantage. They still charging you. I do not like their ethical behavior, crooks. Watch out consumers!! pay attention to this company, they will s**** you!!
  

  Consumer Cellular

  Date: 03/14/2023

  Thank you for allowing Consumer Cellular to address your concerns. We are sorry to hear of the frustration surrounding the outstanding balance on the closed Consumer Cellular account. We bill in arrears for service and usage. Because we bill in arrears an outstanding balance was left on the account through the date of cancellation.

• Review fromRandall W

  Date: 03/09/2023

  1 star
  I have been a customer of ********************** since 2017. I called them because my phone service was terminated with no warning for an error processing an eCheck. I explained that we had setup auto draft to pay for the monthly service fee earlier in 2023 and I was surprised that the service had not been paid. I talked with a support supervisor who said his name was ****. We discussed the issue with the payment, I explained that my bank stated the transaction did not go through because Consumer Cellular specified my account as a checking account and not a saving account. ****, reran the charges against my account again and told me the service fee had been paid and enabled my phone service again. Two days later my phone was disconnected again. I called and spoke to a support supervisor named ***. *** told me their billing system did not distinguish between checking and saving accounts and he saw no reason for the eCheck failures other than a bad account number and suggested I talk to the billing department. I was transferred to a male that explained the auto billing would only work with if I had a checking account and would note work with a saving account. I explained that I needed this functionality to work, or I could not use Consumer Cellular. I asked him if I could terminate the account with no charges and he told me yes, he would write it off. After that he said he would send me an email to confirm the things we had discussed. I did receive an email, but it seemed to be a form letter that referred only to the failed eCheck processing error and nothing about terminating my account. As soon as I receive this email the person I was speaking to in billing hung up the phone on me. I still had questions for this person, but they cut me off instead of listening. Clearly Consumer Cellular provides poor support, does not value their customers and has a big attitude. This makes working with Consumer Cellular very difficult.
  

  Consumer Cellular

  Date: 03/10/2023

  We are sorry to hear of the frustrations you encountered with our electronic payment process and discussions with our representatives. We have several ways to process payments including by debit or credit, mailing checks our auto pay. We are very sorry these processes did not work. If you would like to discuss any of these options we are available to assist.

• Review fromSUSAN H

  Date: 03/09/2023

  1 star
  Worst possible provider. I relocated to ***** and calls kept dropping. They said upgrade to a 5G phone - still didn't work. Went to transfer to another provider they would not release the phone so I return so returned it With no notice they returned the phone claims the screen was scratch - it wasn't it had a screen protector from day 1. NOW AFTER PAYING FULL PRICE FOR THE ***** they won't unlock it for 180 days CRIMINALS! Would NEVER for business with them again.
  

  Consumer Cellular

  Date: 03/10/2023

  We are sorry to hear of your experience and have reached out to attempt to assist you with the closed Consumer Cellular account.

• Review fromMimi H.

  Date: 03/08/2023

  1 star
  terrible - I asked to change my number and they sent me an a E Sim card in the meantime while trying to activate that they noticed my husbands' sim card was from ******** and they need to update for free will send him one out **** actual **** card so while trying to activate my E **** they says they could no longer stay in the line while I found another device. I received an email saying my husbands **** card was being mailed and I thought ok, we are moving and it will be weeks before it gets forwarded. I get my device working to activate my E **** card going punch in my phone number not his for the tenth time and the system says would you like to activate your new ***************** say yes and low and behold they send a signal to his phone literally two minutes after creating a shipping label with his **** card and cut his line. Then blame it on me h*** no

• Review fromBrenda S

  Date: 03/07/2023

  1 star
  Be aware the way the treat customers and potential customers I ordered service on 3/4/2023 for myself and my husband I kept receive the same email over saying thank you for your order please call the billing department because we have a few more questions, so I called on the evening of the 4th to be told everything is fine and to call in once we received the phones because we were transferring numbers on the 5th I received the same email again, so once again I called in.. again to be told everything is fine and that they thought the emails were automated because at this time I had already received 4 of the same email.. also if I didnt have tracking in 72 hours to give them a call on 3/7/23 still no tracking so I called again to be told this time after being transferred 3 times that they have cancelled my order because they have a policy where you can not have more then 2 accounts in one house hold so because my brother and my son have their on accounts I was not able to get there service.. and then I receive a email stating they are sorry I cancelled my order and if they was anything they could do I have 30 days to begin service. I have never heard of any such thing with any cell company and they should have said this in the beginning instead of a run around for 4 days..
  

  Consumer Cellular

  Date: 03/09/2023

  We are sorry to hear of the frustration you encountered when attempting to set up an additional account for your household. We understand this was frustrating. We would be happy to assist you with adding other lines of service to the existing household account. Most of our customers find they save a significant amount by bundling services.

• Review fromDavid H

  Date: 03/03/2023

  5 stars
  I have had consumer cellular for the past 7 years, and they have been great. Decent rates, good coverage and helpful customer service. Just purchased my third phone from them and upgrading was a snap.
  

  Consumer Cellular

  Date: 03/07/2023

  Thank you for sharing your experience. We appreciate your support and look forward to another 7 years. We hope you enjoy your new phone!
  

  Consumer Cellular

  Date: 03/09/2023

  Thank you for letting us know you enjoy our service and we appreciate your feedback and patronage for the last seven years! We look forward to working with you for many more!

• Review fromDissatisfied J

  Date: 03/01/2023

  1 star
  This is one of the most incompetent companies Ive ever have the displeasure of working with. Im giving them one star only because theres no option to leave -0 star review.*** tried for two months to change my bill due date only to have it not done AND to have my data usage throttled. I want to cx and go to another carrier and when I asked what day I cd cancel and incur no additional fees, a supervisor told me that was impossible to tell. Seriously. Run, dont walk, from this company. The last company I remember having this much trouble with was *** back in the day. DO NOT SIGN WITH THIS BUNCH OF INCOMPETENT BUFFOONS.
  

  Consumer Cellular

  Date: 03/07/2023

  As we have no contracts our customers can change their plan as often as they would like through the last day of the billing cycle. This means the customer can move their plan up and down to meet their needs up until the last day of use. Customers can also move the billing due date but this will affect the plan and the amount of data available. After the service is used, the invoice is generated. Additionally, if you exceed the plan you have chosen, rather than charge large overage fees, Consumer Cellular moves you to the next available plan to meet the phone usage. We notify our customers when they are nearing plan limits and when the plan is changed.We are sorry to hear about your experience. We consistently look for ways to improve the service we offer, and feedback from our customers is imperative to our growth and improvement.

• Review fromHelen S

  Date: 03/01/2023

  1 star
  Bought a phone for my brother. They put the phone number my name and charged my account for his bill. and told lies. They said it was in his name and I'm stuck with the bills. Returning the phone and closed the account. My brother is disabled and has no credit card and they would not set the account up in his name when all along said it all would be done in his name. I will never do business with this company again. they lie and are unethical in how they do business.

• Review fromSuzanne D

  Date: 02/28/2023

  1 star
  Two years ago I ordered a flip phone from Consumer Cellular. It arrived three weeks after the date promised and I did not activate it. In January this year I ordered a sim card to activate service. Despite spending three hours with three reps, the phone never worked. One rep told me that it was possible the phone was bad but Consumer Cellular would not do anything about it. She sent another sim card. Two days before the sim card arrived when I had never used the service, I received a bill for a months service. When I called to stop the billing, the rep told me the problem was my phone, that due to network upgrades the phone I had would never work (even though that same phone is being currently sold by Consumer Cellular) and that I would have to purchase a more expensive phone. I decided to cancel my account instead. After being on hold over 30 minutes, I got a rep to cancel my service, but he kept fussing that I was "abandoning my number" (I never even knew what the number was). I gave the phone to an 89 year old friend who put an **** sim card in it and the phone worked immediately. However, the phone is difficult to operate and such poor quality sound that it is difficult to have a conversation on it. I will now have to purchase another phone for him. Consumer Cellular clearly needs to do something - their phones don't work, their sim cards don't work, their employees don't know what they are doing and don't work, and then they attempt to bill you for service they don't provide.
  

  Consumer Cellular

  Date: 03/01/2023

  Hi *********************************,We are sorry to hear that your phone did not work with Consumer Cellular. We appreciate your shared feedback as we constantly seek ways to better serve our ******************************** bills in arrears for monthly services and usage, much like a utility company; service is month to month. If the service is not used, the account remains active in billing as we are not a prepaid provider. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider.If we can be of further assistance, please let us know. Our customer service department can be reached at ************, or you can chat with us online at ********************************************** Thank you,

• Review fromDavid W

  Date: 02/20/2023

  1 star
  I attempted to switch my family's 3 mobile lines from **** to Consumer Cellular. Here's what happened next:I explained that my phone is very important to my job. The customer rep assured me that my number would not be turned off and this would be a smooth transition. My number was immediately turned off during that very call. I borrowed someone else's phone to complete the transition and was assured the phones would be up and running soon. However, my phone has been off for 3 days now and none of our other phones can make or receive calls either.I waited over the weekend hoping that on Monday I could resolve the issue. First thing Monday morning, Consumer Cellular sends me an email message saying they've been trying to contact me and because I never answered, they've canceled my service. Keep in mind: my phone was disconnected by Consumer Cellular which is the reason why they couldn't reach **** borrowed another phone to call Consumer Cellular and they admitted that they never finished porting the number. The rep admitted this was entirely their fault. I still don't have service and there was no guarantee that I could get service any time soon. I asked the rep if she would continue with Consumer Cellular if she was in my situation. She said, "Honestly, no."Hands down, this is the most inept company I've ever tried to deal with. Hours spent with them. I don't even know the problems I'm facing because no one's been able to use my business phone for three days now. Avoid Consumer Cellular like the plague. Their reps simply don't know what they're doing.
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *********************************,We are sorry to hear of your recent experience with Consumer Cellular and that you were without service on your business phone; we understand the importance of having a working phone. When an email is sent to a customer about their account and that we need to speak with them, we do not cancel it immediately. The account remains active throughout the contact process, which usually we attempt to reach a customer multiple times over a few days. If we cannot reach the customer, the account may be canceled, depending on the situation. Generally, an account will only be canceled if it was for an order review and our Billing team could not verify the customers information with them to release their order(s).We would appreciate the opportunity to address your concerns and assist you further. Our customer service department can be reached at ************, or you can chat with us online at ********************************************** Thank you,