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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,441 Customer Reviews

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    Review Details

    • Review fromAngelia S

      Date: 12/06/2023

      5 stars
      Arrived on time in excellent condition. I appreciate your quick response.
    • Review fromMichael S

      Date: 12/06/2023

      5 stars
      Easy ordering and quick delivery. Was happy with the sale price on both phones ordered. Long time customer of CC.

      Consumer Cellular

      Date: 12/07/2023

      Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come! 
    • Review fromMICHAEL L

      Date: 12/06/2023

      5 stars
      Everything was perfect. As promised and easy switch over. Terrific experience.

      Consumer Cellular

      Date: 12/07/2023

      Thank you for your feedback; our **-based customer support is always happy to assist. We look forward to providing service to you for many years to come! 
    • Review fromWilliam C

      Date: 12/06/2023

      4 stars
      My new iPhone 15 Pro *** arrived in 3 days using **** Priority Express shipping. Not as fast as I had hoped. Transfer of data from my old iPhone 7 Plus and connecting the new phone to the network went smoothly.

      Consumer Cellular

      Date: 12/07/2023

      Thank you for letting us know about your experience.We are pleased you are enjoying your phone but are sorry it didn't arrive as expected. Express Shipping is a quicker delivery method, and the *********** delivers the package quicker than if sent by Priority Mail. Express Shipping is not overnight shipping, nor is it guaranteed delivery for a specific time frame. Express Priority Mail arrives typically 1-2 days from shipment except for Sundays and Federal Holidays when there is no mail delivery.
    • Review fromTom W

      Date: 12/06/2023

      5 stars
      Great! The experience has been good so far. Looking forward to more positive results.

      Consumer Cellular

      Date: 12/07/2023

      Thank you for your feedback; we are excited to have you as a customer and know that our U.S. based customer service is always happy to help!
    • Review fromAdam J

      Date: 12/06/2023

      2 stars
      My phone has not activated after four days. Im concerned that it will not activate.

      Consumer Cellular

      Date: 12/07/2023

      Thank you for your feedback. We are sorry to hear of your phone issues. Please contact our U.S. based customer service at the number above and we will be happy to assist. 
    • Review fromAnthony V

      Date: 12/05/2023

      5 stars
      Easy to order and was quickly able to get the phone up and running

      Consumer Cellular

      Date: 12/06/2023

      Thank you for your feedback! We are pleased you are enjoying your service; our **** Based customer support is always happy to assist. 
    • Review fromSteven Y

      Date: 12/05/2023

      5 stars
      The new phone showed up on time and activation was a breeze.

      Consumer Cellular

      Date: 12/06/2023

      We're happy to hear you had such a smooth process! Welcome!
    • Review fromElisabeth W

      Date: 12/05/2023

      5 stars
      I have been with Consumer Cellular since I bought my first cell phone years ago. I have purchased three phones this year alone, a replacement for my partner and myself, and a new line for my niece. So far, I am happy with everything about this company: price, service, quality, everything. The activation process is made easy for an elderly person with little technology knowledge. It fits my needs perfectly. I am not looking to change anything. I am satisfied with everything. Thank you, Consumer Cellular!

      Consumer Cellular

      Date: 12/06/2023

      Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come! 
    • Review fromFloyd S

      Date: 12/05/2023

      5 stars
      Very fast delivery land easy to pset up thanks you

      Consumer Cellular

      Date: 12/06/2023

      Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come! 

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