Complaints
This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,487 total complaints in the last 3 years.
- 478 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You have billed us 2 mths in a row for a service we don't have.we want you to refund our money before we hire a lawyer.
Business Response
Date: 08/14/2023
August 14, 2023
BBB #********
*********************** (#*****2141)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear ************ is frustrated by the outstanding balance on their Consumer Cellular account.
********************** offer a Risk-Free Guarantee. If the customer cancels service within the first 30 days and 500 MB of data use - whichever comes first, they can return the phone for a full refund, and Consumer Cellular will waive the invoice. If you're a member of AARP, the Risk-Free Guarantee period is extended to the first 45 days and 500 MB of data use - whichever comes first. This information is in our Start Here Guide, included with any retail purchase, and throughout our website. Consumer Cellular bills are in arrears for monthly service and usage after the billing cycle ends. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service.
Per the customer's request,the account was closed on 7/15/2023. When an account is closed, there is always a final bill for service through the cancellation date.
To help the customer, due to no usage, ********************** issued a full refund of $109.38. The credit card will be refunded when possible;otherwise, the customer can expect a check within 2-3 weeks.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
***********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Customer Answer
Date: 08/23/2023
Sorry to bother you again but instead of refunding my$109.36.Theu billed me$109.36.Please make them refund it and do it correctly.thank you.
Business Response
Date: 08/23/2023
August 23, 2023
BBB #********
*********************** (#*****2141)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
We can confirm on 8/23/2023, a credit of $109.58 was issued to card *****.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
***********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 2023 we joined Consumer Cellular, we also bought two phones from them when we received the ******** pure it would not work we tried 3 times to get the phone to work. we were told they had to try to fix it. After the 3rd time we told them we wanted to leave I boxed up **************** sent it back only to have the phone come back and they wanted $251.00. We were paying $20.51 a month. we were paid up when we left. We are seniors my husband is 86 I am 83Business Response
Date: 08/11/2023
August 11, 2023
BBB File No. 20428460
************************* (Account No. **********
To Whom It May *************************** you for contacting us regarding this complaint and allowing us the opportunity to respond. To be eligible for return, devices must be in like-new condition with no physical damage or damage due to liquids or extreme temperatures.
***************************** reinstated their account with two lines of service and purchased the Consumer Cellular Verve Snap on 5/15/23. The account was set up with Unlimited Minutes for $15.00 plus ************** Texts/5GB for $10.00 plus tax and an additional line fee for $15.00 plus tax.
On 5/17/23, they ordered the ******** *********** for the second line of service. On 6/19/23, they requested to exchange the *********** for the Apple iPhone SE 3rd Gen. ** this was an exchange, a return was set up for the *********** and the purchase price for the *********** was applied towards the purchase price for the iPhone SE 3rd Gen.
On 6/20/23, they requested to exchange the Verve Snap for the ZMax 11. ** this was an exchange, a return was set up for the Verve Snap and the purchase price for the Verve Snap was applied towards the purchase price for the ZMax 11.
On 6/29/23, they contacted customer service as their ZMax 11 was in Talkback mode. During that call, Talkback mode was disabled and the ring volume was increased. The phone was successfully tested at that time. On 7/02/23, they contacted customer service as the ZMax 11 was again in Talkback mode and it was disabled during that call.
On 7/17/23, the Verve Snap and *********** were denied for return due to deep scratches on their displays. An insufficient return charge (IRC) of $68.20 was applied to the account for the Verve Snap and an IRC of $111.10 was applied to the account for the ***********; both devices were shipped back to the customer.
The account was cancelled on 8/03/23, per the customers request. ** a courtesy, we have applied credits totaling $27.38 to their account. The balance due on the account is now $237.47 and includes the two IRC totaling $179.30 and $58.17 for the service dates of 6/01/23 7/31/23.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/4/23 we were told we qualify for the $55 for 2 cell phones and the Consumer Cellular representative said we were ************* for unlimited talk, text, and data for $55. Today, 8/5/23 I received an email saying we were NOT eligible for that plan resulting in a higher rate. This is deceptive service. Please help us. Thank you.Business Response
Date: 08/13/2023
August 13, 2023
BBB 20427389
********************* (*****8448)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what *************** experienced. We do appreciate the feedback shared and are constantly looking for ways to better serve our customers. We have forwarded Ms. ******* experience to the appropriate department for further review and training.
Consumer Cellular offers a special rate plan of $55 for two lines to customers who are AARP members. The plan is $55 a month plus tax for two lines of service with unlimited talk, text, and data. To be eligible for the plan, customers must be:active AARP members, account must maintain exactly two cellular lines at all times; no more or less. Customers must enroll and stay on the Unlimited Plans for the $55 for two discount. The customer has 3 active lines on their account,and while only 2 are cellular devices with the third being a landline, this promotional plan is for 2 lines in total.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 18th, 2023 my partner and I made the decision to switch our cell provider from Consumer Cellular to ******* mobile. We immediately consulted both companies and compiled the necessary information needed by each: phone number port pin, account #, cell phone information, etc. For the next three and a half months, CC was obstinate in my efforts to facilitate the number transfers. They would provide a port pin number but, when ******* made a request to transfer the cell phone numbers, they would deny the request. During the ca. three month period I made several calls to customer service at both companies. ******* consistently attempted to alleviate the problems and instructed me to have CC call them, something which they happily encouraged. When I brought this option up to one of the CC customer service representatives she flat out said the company would not do this. During another phone conversation with a CC representative (May 20th) they informed me that the port request had been denied again - this is after I had called 15 or so minutes earlier to confirm the correct port pin#. To aggravate the situation further, I was leaving the country the next day and would not be back until July 6th! When I asked for some solution, ANY solution, to resolve the ongoing problems, the representative suggested a three-way call (CC, *******, myself). Infuriatingly, I had explained to the representative minutes before that my partner must have her phone while at work (two-step verification), meaning this was a solution with no substance. My partner and I had been customers of CC since 2014, never missing a monthly payment, and so it is infuriating CC would act with such passivity and, seemingly at times, maliciousness. I would like Consumer Cellular to refund the monthly bills I paid from May 2023 to August 2023 ($118.98).Business Response
Date: 08/10/2023
August 10, 2023
BBB #********
******************************* (#*****0777)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused when transferring to a new provider. Consumer Cellular releases or denies the transfer-out of numbers based on matching information. We do this to maintain account security.
The transfer of our customers number was completed and the account cancelled on 08/04/2023. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date. An invoice detailing the final charges on a closed account is sent, which includes the date when payment for an account set up with automatic payments will be processed.
Unfortunately, due to usage continuing through the date of cancelation, we cannot offer a credit for services provided as ********************** requested.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 08/10/2023
Complaint: 20425415
I am rejecting this response because: Consumer Cellular has not addressed/provided sufficient answers to the following: why it took over a dozen attempts to transfer the phone number over to Xfinity; why customer service representatives of CC deceived me - repeatedly confirming verbally that the correct port pin # had been provided when it was incorrect (i.e., all transfer attempts made prior to August 8th), and why they feel they can treat loyal customers of nine years in this manner?
Sincerely,
*******************************Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
consumer cellular won't take me out o their system. account was closed in Apr. i was told by bcc no balance owed. i am still being harassed for payment. they refused to give a final bill. i have a heart issue can don't need this stress.Business Response
Date: 08/13/2023
August 13, 2023
BBB 20425354
********************* (*****2755)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. After reviewing the customers account, weve previously informed ************** that their account had a $0 balance. However, on 5/23/2023, a chargeback of $29.41 occurred for the service dates of 3/07/2023 through 04/06/2023.
Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider. When an account is closed, there is always a final bill for service through the cancellation date.
After reviewing and determining there was usage during these service dates, the charges remain valid. At the time of this response, there is a current balance of $39.41. This includes the original disputed amount of $29.41, a $5 chargeback fee, and a $5 late fee. If the customer sends payment for the original $29.41, we will waive the remaining $10 in service fees.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 08/13/2023
i was *** th balance was zero, now the wn $ ***** . i closed the account in Apr. have no access or codes. have heat condition can't be strayed like this. i hav tried to talk to consumer cellular. they want e to set up a ode.my account is cod. i want them to live me alone.Customer Answer
Date: 08/28/2023
I have had an issues with consumer cellular since closing my account in April.Business Response
Date: 09/03/2023
September 03,2023
BBB 20425354
********************* *****2755
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what the customer experienced. We appreciate the feedback shared and are constantly looking for ways to better serve our customers.
We attempted to reach ************** to discuss the complaint with her, but she did not answer or call back. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider;service is month to month. When an account is closed, there is always a final bill for service through the cancellation date. *************** account was closed on 4/18 leaving a final bill of $29.41 for the billing period 03/21/2023 - 04/18/2023, and $15 in late fees since a payment has not been made. Once the payment of $29.41 is made, we can waive the late fees and her balance will be $0; we have ordered a final invoice copy to be sent to her address on file.
************** may contact us to pay the final balance by calling our customer service department at ************** or via live chat at **********************************************.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 09/26/2023
i f9ld a compliant abut consumer celliar. hey never respond *** i canceled my account in Apr. i have no balance. The are telling me i do. in am a heart patient, i want them to stop harassing me. i have none of their codes or log i ( never worked) can't find m account, yet keep sending emails after i blocked them.Business Response
Date: 09/26/2023
September 26,2023
BBB Rebuttal 20425354
********************* *****2755
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
Weve reviewed *********************** account. The balance of $49.41 is valid; she has accumulated another late charge of $5. Once she pays her final bill of $29.41,we can credit the $20 in late charges. We understand this is not the answer the customer is seeking; however, our position has not changed.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 31, 2023 I purchased a phone from Consumer cellular, the purchase price was ******, before I purchase I checked and paperwork said that phone comes with charger, when I received phone there was no charger, I called customer service they told me that they do not give the charger with the phone any more but I can purchase one from them for $25.00, I told them that it says phone comes with charger, she said I know we have not changed the paperwork yet. This is baiting a consumer to make a purchase thinking they are getting something they are not. It takes less that 2 minutes to put on their website phone does not come with charger but they refuse to do so as no change has been made.Business Response
Date: 08/08/2023
August 8, 2023
BBB #********
*************************** (#xxxxx9213)
Dear BBB,
Thank you for contacting us regarding Mr. ******* complaint and allowing us the opportunity to respond. We certainly understand that it can be frustrating for the customer when what is expected is not received. For Mr. ******* ******* Galaxy A14 5G, the details of the device on our website state the following: Whats In The Box: Galaxy A14 5G, USB-C to USB-C cable, documentation - charging block not included. Sadly, the phone is not supplied with a charging block based on a decision by the manufacturer. This information has been available since the phone was added to our website. The details can be viewed here: *****************************************************************************
Going forward, ******* smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because ******* wants to minimize the impact their products have on the environment. More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support the **************** in this journey, ******* has removed earphones and charger plugs from ******* Galaxy smartphone boxes. ******* believes the removal of earphones and charger plugs from their in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately.
**************** is welcomed to use the charging block from a previous phone. It can also be purchased at any major retail location with an *********************** Or, it can be purchased through Consumer Cellular for $25 plus tax. To protect our customers card information, we do not process these orders via letter request. If **************** would like to place an order for the 20W USB-C Mini Wall Charger, he can login online at www.ConsumerCellular.com. In the "Phones & Devices" section of the Account Overview, he can select the Menu button (three horizontal bars/lines) next to his phone and then select "Purchase Accessories". Or he can contact our phone support at ************ to place the order.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consumer celluar, has obtain a collections company *************************** for the amount of (currenty) $400.00. this account has been disputed by myself for being a fraudulent account, whereas I did have service with these people, when the company was sold, and the service was so horrible. I did close this account, August 2020. I have been with them for 2yrs. I was never late, But, their service, became very bad, and I was told it was the new ownership. so, I closed up, and when to another company where I have been since leaving this one. First I was told the charges were for leaving a contract early. Uhmmm. No. Now the first part of this yr, I notice collections. the first amount was $175.00. I call the company, disputed, ! month later the above collections company came on my credit, I called them disputed this account as fraudulent, I have kept disputing, and now they are saying from Dec 22. 2022. Sorry. was not a client or customer , I am aretiredcop 44 years, and, tell them please, last chance to do the right, and I do appreciate your help, the next complaints will be under criminal investigation. *********************. *** US. Marine Corp, ***************,Business Response
Date: 08/07/2023
August 06, 2023
BBB 20374445
*********************(*****3530)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear ********************* is frustrated with the outstanding balance on the closed Consumer Cellular account. ********************** is not a prepaid service. We bill in arrears for service and usage. Since we bill in arrears, an outstanding balance was left on the account through the date of cancellation.
Once an account is canceled, a final invoice is issued for service and usage through the account cancellation date. Unfortunately, the balance on this account was not paid. Since we did not receive payment, the account was transferred to the collection agency, ******************* Services (PCS), on 12/6/2022. Consumer Cellular is no longer pursuing collection efforts, all contact regarding this balance after 12/6/2022 would be provided through PCS.When an account is moved to PCS, the entire account - including the balance owed - is transferred. All payments, arrangements, negotiations or questions about the balance should be referred to PCS (******************* Services) at **************.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comInitial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consumer cellular customer service refuses to update my account info. I do not currently have possession of my phone and I'm locked out of my gmail account.I need the email on the account for # ************ updated to my work email so that I have a way to access the account.Business Response
Date: 08/09/2023
August 9, 2023
BBB #********
******************************* (#*****5059)
Dear BBB,
Thank you for contacting us regarding Mr. *********************** complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused when updating their account information.
Consumer Cellular no longer uses personal information, such as an individuals date of birth, billing address, or the last four digits of their Social Security Number, for verification purposes; however, to comply with new FCC guidelines, we now require each account to have a four-digit Security Passcode set up to enable access by phone. Once in place, we ask the customer to verify this passcode when calling customer service for assistance. However, in the event the customer cannot remember the security PIN, it is necessary to take steps to identify whether the caller is authorized on an account, which includes sending a one-time PIN to the cell phone number on the account. Once this temporary PIN is validated, our representatives can then update the account with a new four-digit PIN provided by the customer, which will be used for verification going forward.
While speaking with our representatives, ********************** was unable to verify the needed account information, and we are not able to access their account. For the security of the customers information, we are not able to change the email address on file through our customer service representatives and the account will need to be updated through the online account access.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**************
Executive Resolution Administration
T ************ F ************
******************************************Initial Complaint
Date:08/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/02/23 I purchased online from Consumer Cellular a Snap Verve Flip Phone for a total charge of $86.67( $69.00 for phone, the rest in shipping/handling). This phone was defective. Was shipped a replacement (having shipped back original) and this phone too was defective with same problem. They shipped out yet another phone only to have the same exact problem. After jumping through their all hoops, they refunded only the cost of the phone ($69.00) saying they don't refund shipping/handling. I paid the S/H on the oringinal phone that was DEFECTIVE. I should get that back too ! It was not like I just didn't want the phone, it was a Consumer Cellular defection .Business Response
Date: 08/05/2023
August 5, 2023
BBB #********
*********************** (#*****3146)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused by the warranty process. Consumer Cellular typically does not reimburse a customers shipping expenses. However, as a courtesy, we have applied a credit totaling $17.67, which includes the original shipping fee of $12 and also sales tax for the original purchase $5.67. The credit will be applied to Ms. ******** next invoice for service.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 08/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 7 2023. Consumer Cellular charged my debit card $67.50 without my permission. This caused more than $70 in overdraft fees. When I contacted consumer cellular they refused to resolve the problem and canceled my phone service. Consumer cellular has the worst customer service of any provider that I have used. As for criminal complaints my bank said that they would handle that and I don't know what progress they have made.Business Response
Date: 08/05/2023
August 4, 2023
BBB #********
*************************** (#*****1821)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused by the billing on ************************* account.
Our accounting department has reviewed the payment details and documents provided by ******************, and credits totaling $90 have been applied to the account. There is a balance remaining of $45.08 and service is currently suspended. Once this amount has beenposted to their account, service can be restored.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
**************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.comCustomer Answer
Date: 08/06/2023
Complaint: 20405041
I am rejecting this response because:
Sincerely,
*********************BBB Business Profiles may not be reproduced for sales or promotional purposes.
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