Business Profile

Mobile Phone Service

Consumer Cellular

Complaints

This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,485 total complaints in the last 3 years.
466 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were promised, with our AARP discount, a charge of $47.50 for 2 lines, unlimited text and data. We have made many calls. Never gave complied.
Business Response
Date: 05/06/2024
May 6, 2024

Better Business Bureau #********
********************* (#XXXXX2986)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We spoke with ***** on 05/05/24. During our conversation we explained that one line with the **** on our unlimited plan is $47.50/month before taxes and fees but that the price for the **** 2for55 plan is $55.00/month before taxes and fees.

We also found during a review of the account, that there was a more affordable plan to fit her needs. Following our advice, she switched to 5GB of data with unlimited talk and text. Her new plan is $38.00/month before taxes and fees. We then applied a one-time courtesy re-rate to her most recent invoice, reducing the amount owed from $70.52 down to $38.51.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

******************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:05/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a consumer cellular phone from Target and I have had the WORST experience ever the commercials say it is so easy to setup, that is a big lie we have had nothing but the run around from one department to another went to consumer because it's so easy well they just lost a customer and I wasn't even with them for a week
Business Response
Date: 05/10/2024
May 10, 2024

BBB File No. 21659784
************************* (Account No. *****1895)

To Whom It May *************************** you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month and will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date.

All new Consumer Cellular phones come with a one-year warranty for any manufacturer's defects or mechanical failure. Any physical damage to a phone voids the warranty. Once all the necessary troubleshooting steps are completed and it has been determined that the issue is caused by defective equipment, the defective device can be submitted for the warranty process. Phones must be in like-new condition with no physical damage or damage due to liquids or extreme temperatures.

Consumer Cellular has a relationship with Target to sell our products; however, they are a separate corporation from Consumer Cellular. When equipment is purchased from Target, the return of the phone is governed solely by that stores return policy and any exchange or refund is provided at their discretion. Only Equipment purchased through Consumer Cellular can be returned to Consumer Cellular. ************************* established service and purchased the Consumer Cellular IRIS Connect phone from Target on 4/23/24. If the customer would like to return the device, they will need to return it to Target.

Ms. ******** account was immediately cancelled when her number ported out to her new service provider on 5/07/24. As a courtesy, we have waived the final invoice. The cancelled account is paid in full.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

**********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:05/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a new customer of **********************. I have had no good luck with horrible service within the first 24 hours. I have already called spoken to 9 reps. ***** rep has given me a different reason. My first phone call to this company last Saturday was 3 hours after the first **** Couldn't spell or input my information. Cause a trickle down with the second **** Be waiting 3 hours toll 8. Couldn't use an eSIM I NE Icard pay for an IMEI physical card doesn't work when it comes. Service has been fluctuating between off. Then 5G then 4G then off 8 reps. Today causing disruption to my job. All given different reasons. ******, including *******, who is clock number 00Z Sy ****** and destiny. One says I do need an eSIM card and the other. One says it's because I've used too much data. Meanwhile, I'm a brand new customer and just got the **** On yesterday it just hasn't worked. They didn't fix the problem. And I've lost my ability to be online with my remote days home and my job. This company is a scam says that after 40 GB, it gets slower. That's not what they advertise should be a class action suit. Excuses heard so far just today. As a brand new, 1st day customer, we didn't have the data switch on, you need an ice cream. After all, it's on my screen, reboot. That's what you need, third, anything over 40 GB. Even though we advertise unlimited, you will slow down said. By the last rap, *******, I find that this is deceitful practices for a $50 phone plan and not 1 person has been truthful. I've heard a different reason. I want someone to fix this phone and make it work. Unlimited means unlimited and. It's not advertised that you don't promise what you are saying.You do and your customer service either.They're Stone there in ******** or you just don't care.It's not like you're long-winded.Repeated commercials.I'm forced to watch 800 times a day.I want my phone to work consistently like you want your bill paid
Business Response
Date: 05/08/2024
May 8, 2024

BBB# ********
********************************* (#*****5521)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We attempted to call ********************; however, we were not able to speak with the customer, so we left a voicemail and sent an email. We appreciate the customer and would like to address their concerns.
We submitted an escalation to the network for assistance, and they advised that there are no reported outages or issues with service in their location. The network sent updates to refresh the signal and can confirm current usage.
Please power the phone off completely and then back on. Do this near a window or outside where the signal is strongest. If this issue persists, we can try a new SIM to see if that resolves the problem.
The customer is welcome to contact our customer service department at ************ or via online chat at ********************************************** with any questions or concerns.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

***********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have now spent over 12 hours on the phone with multiple customer service supervisors, trying to get a 6 digit port out pin to cancel service and go to another phone company (that has better customer service protocol). They messed up initial set up, requiring a re-set up then their records showed this re-set up as a change of email which apparently made it so that they needed a blood sample before releasing a port out pin. We had the owner of the account, an older woman with health issues, on the phone for 2 hours - the owners of the account - yet we still couldnt get a pin? Then when we finally did, it does not work. We just want to leave your phone company with my original phone number. This company is a joke!! 6 hours yesterday, 4 the day before, 2 today!! 12 hours clocked on hold and being transferred from person to person!
Business Response
Date: 05/09/2024

May 09, 2024

BBB 21652526
********************* (******4980)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular releases or denies the transfer-out of numbers based on matching information. We do this to maintain account security. After reviewing ************************* account records, we can verify that their number ending in 6933 has been successfully transferred out and the line has been canceled as of 5/3/2024. We spoke to ***** to confirm the port out, as well as to inform them we will be honoring the 2nd month free promotion for their upcoming invoice. ***** and ****** were satisfied with this decision and thanked us for reaching out.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Customer Answer
Date: 05/10/2024

Complaint: 21652526

I am rejecting this response because:
The phone number may have been released on the 3rd but that was a week after my initial attempts to handle this, almost 12 hours clocked on the phone through various holds and managers passing us back and forth, a week without a phone and loss of work due to lack of communication.

On the evening of April 30 I was given a port out pin after hours on the phone. I then went May 1 to transfer service for the third time, and the port out pin we worked so hard to get, did not work, leading to yet another wasted trip.
My family could not afford for me to not have a phone for work any longer. I had to pay more money for a new phone number. Had I been able to transfer my number in a timely fashion, this wouldnt have cost so much. Reliable communication is necessary to run my business and provide for my family and your company blocked me from doing so for a week in addition to hours of wasted time with your award winning customer service.
There were several errors made along this process and you may have taken care of ***** and ****** for their wasted time helping us with this, but there were three people on this phone plan and Im the customer you really screwed over.

Sincerely,

***********************
Initial Complaint
Date:05/01/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the service on 2023/12/07, and started using it a week later since consumer cellular had to ship a physical SIM to me. A 2nd month free promo was active then, and was applied to my order. I did pay the first bill of $25.82 for the service. I got this for my dad, and he had issue with dropped calls with consumer cellular. Given these issues, I canceled the service via chat with a consumer cellular agent on 2024/02/02. After the cancellation went through, the agent informed me that the full bill amount for the 2nd month is due. I told the customer agent about the promotion, and was then informed that I need to keep the account active for the complete 2nd month to avail the free 2nd month. This was sneaky. The agent should have told this before canceling the account, or the need to stay for 2 months should have been mentioned in the order confirmation email itself.My credit card was billed $24.43 on 2024/02/2024. I disputed with my bank, who agreed with my dispute and refunded me. However, I recently received their bills again to ask me have to pay $25.25 including a $5.25 late fee. I disagree with this billing, and find this tactic from consumer cellular highly unsettling. I was not made aware anytime to stay the entire 2 months to get the 2nd month free. The agent did not mention it before canceling the account. So, the right thing for consumer cellular to do is to toe the same line as my bank and give me the 2nd month free as agreed when ordering the service.
Business Response
Date: 05/02/2024

May 02, 2024

BBB 21652125
********************* (*****4067)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Weve reviewed the customers account and have decided to waive the final invoice in place of the free second month promo. The customer is now at a 0 balance and will no longer receive any invoice notices or bill collections from Consumer Cellular.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Customer Answer
Date: 05/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20, 2024 I made the huge mistake of ordering a new phone and service from consumer cellular. I paid $69 for the phone plus $4.14 in taxes, $20 for the monthly service and $12 for shipping. The phone they sent is ABSOLUTE GARBAGE and does not even turn on when connected to the ridiculously short power cord. THE ***** IS COMPLETELY USELESS AND DOES NOT WORK DESPITE THE **** THAT IT'S SUPPOSED TO BE BRAND NEW!!!!! I called on May 1, 2024 to get a full refund for their completely useless junk that does not work and never has worked. The rude woman on the phone refused to provide a FULL REFUND. I should not be out one single ***** because the garbage they sent DOES NOT WORK!!!!!
Business Response
Date: 05/03/2024
May 03, 2024

BBB 21650531
***************************** *****8195

Dear FCC,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what the customer experienced.

We attempted to reach ***************************** to discuss the complaint with them, but they did not answer. We understand ********** frustrations regarding the device not working properly and would be happy to help with a refund for the device. It appears a return has been set up and a label has been sent to *****************************, so we can process a refund if the phone is in like-new condition with no signs of wear, scratches, or damage. In the meantime, we have requested the $12 shipping credit that was paid with the phone. The credit card will be credited when possible; otherwise, ********* will receive a refund check within 2-3 weeks. If ********* needs a new return label to ship back the device, they will need to please contact customer service.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Customer Answer
Date: 05/06/2024

Complaint: 21650531

I am rejecting this response because: someone called ONCE on May 1. The voicemail said the person would call again the next day. No one did of course. The ***** NEW, NON-WORKING PHONE WILL BE MAILED BACK THIS WEEK and I expect a full refund for the total amount charged to my credit card of $85.14. I should not be out one single ***** of my hard-earned money due to the incompetence of this business and the horrible customer service. They has a responsibility to send NEW, WORKING EQUIPMENT since I chose to purchase a NEW (not refurbished) phone and they failed!!!! They're also still sending emails trying to get my business back and I want those emails to stop immediately. They had their chance to keep me as a customer when I called last week and told them the garbage they sent did not work. They made no attempts to offer to replace the phone or offer me to take it to target to try to get it fixed or replaced or any other remedies so they lost me as a customer permanently.

*****************************
Business Response
Date: 05/14/2024
May 14, 2024

BBB ******** Rebuttal
***************************** *****8195

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what the customer experienced.

We understand ************************* concerns regarding her refund. We received ********** returned device on 5/14/2024; her original form of payment will be credited $73.14 within the next 7 business days; the remaining $12 shipping charge will be credited within the next 2-3 weeks.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Customer Answer
Date: 06/25/2024
Last month I filed a complaint against consumer cellular (#********) and the person who responded failed to provide their name but said they would send me a check for the $12 shipping fee I'm still owed. That person has not sent my money. I should not be out a single ***** because of the fraudulent practices of this business. I paid $12 shipping (WAY TOO MUCH) and in exchange consumer cellular was supposed to send a new working phone. They did not. The garbage they sent never worked. When I called to get assistance, I was told to take the back off the phone which I could not do and was NOT in any of the instructions that came with the phone. I was concerned that if I tried too hard to get the back off and damaged the phone, I would not get any of my money back. No one at consumer cellular offered to send a replacement phone or offered to let me get assistance at a target store so I canceled my service and sent their non-working junk back. I am still owed $12 IMMEDIATELY.
Business Response
Date: 06/25/2024
June 25, 2024

BBB 21650531
***************************** *****8195

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.

We understand ********** concerns regarding their refund. We received ************************* returned device and processed the phone purchase refund of $73.14 on 5/14/2024. Although we do not refund shipping, we provided a shipping refund of $12 as a courtesy; due to a system delay, the shipping refund was applied to Christinas original form of payment on June 14th. The refund should have been received within 7 business days from the day the credit was applied. We recommend ********* to reach out to her financial institution for any update on the status of the refund. There will be no further refunds from Consumer Cellular.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:04/30/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $10 on 4-26-2024 to ship sim cards to my home due on 4-29 per agent of the company. Now the delivery will not be till 5-1-2024 per the post office which the business chose to ship the product. I feel they should refund the $10 to me and seek a refund from the postal service they chose.
Business Response
Date: 05/02/2024
May 2, 2024

BBB File No. 21646404
***************** (Account No. **********

To Whom It May *************************** you for contacting us regarding this complaint and allowing us the opportunity to respond. With Express shipping, customers should receive their order within 1-2 business days (orders placed Monday - Friday before 1:00 pm Pacific Time should ship the same day with Express shipping. Orders placed after 1:00 pm Pacific time or on Saturdays and Sundays, will ship the next business day).

************** orders shipped on Saturday, 4/27/24 and were delivered on 5/01/24. As a courtesy, we have applied a credit of $10.00 to the customers account for the express shipping fee. This credit will automatically be applied towards the first invoice.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

**********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Customer Answer
Date: 05/02/2024

Complaint: 21646404

I am rejecting this response because: I'm not going to use their phone service at this time so I ask if they will refund the fee in question back to my credit card.

Sincerely,

*****************
Customer Answer
Date: 05/04/2024
After consideration, please accept my apology. Things have changed and I am using consumer cellular service with gladness.
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple weeks before our Caribbean vacation I called Consumer Cellular so I could make calls on the island. The woman I talked to advised me not to turn on data as it would rack up charges. So I told her to shut off data during our trip. WHEN I CALLED TO COMPLAIN AFTER TRIP OF DATA OVERAGE CHARGES THEY ADMITED THAT THEY WERE TOLD TO SHUT OFF DATA!Their excuse is (YOU USED IT SO CHARGES ARE VALID) We had no idea we were using data so it is their fault for having data on.
Business Response
Date: 04/30/2024
April 30, 2024

BBB File No. 21645381
***************************** (Account No. **********

To Whom It May ********

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Customers can use their Consumer Cellular service when traveling outside ******** by contacting customer service and enabling international roaming. The rates, overall availability, and features while roaming internationally vary depending on the country and are subject to change.International roaming rates vary and can range from $0.06 - $0.58 per talk minute, $0.06 - $0.58 per text message sent or received, and $0.06 - $0.58 per MB of data usage.

While the account notes do not reflect that ***************************** requested the data feature to be disabled, as a courtesy to a valued and long-time customer, we have waived their most recent invoice. The account now has a credit balance of $58.70, which will automatically be applied to the next invoice.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

**********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FEBRUARY 2024 APROX. Purchased new phone from target but didn't activate for 2 weeks. The phones charging port did not work AND WAS BRAND NEW. I WASNT ALLOWED TO RETURN IT BECAUSE IT HAD BEEN 14 DAYS and consumer cellular would not refund my money or neither would target.
Business Response
Date: 05/08/2024
May 8, 2024

BBB 21641599
************************* (#XXXXX4937)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry for the poor experience that ************** had with one of our devices.

For a phone to be returned to Consumer Cellular for any reason, the phone must be in like-new condition. Any physical damage (including cosmetic damage) or damage due to liquids or extreme temperatures voids the warranty. Due to the physical damage, the warranty has been voided and the return was denied. The requirement that phones must be in like-new condition with no physical damage is not one that can be waived. Because of this, ************** was charged for the replacement device.

As a courtesy, we have offered to accept the device we sent to ************** for warranty replacement as a return to remove the $149.99 in charges. This device would also need to be in a like-new condition.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

********************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com
Initial Complaint
Date:04/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switch carriers ported out my phone number I had with consumer cellular prior to the next bill cycle and they still charging me for two months of service. After my account was ****** are calling me and sending me emails for $140.52 on a closed acct#*********
Business Response
Date: 05/01/2024
May 1, 2024

BBB #********
************************* (#XXXXX0143)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. ******************** account was canceled on 3/10/24 when their number ported to another provider, and they are not being charged for service beyond that date. Consumer Cellular bills in arrears for monthly service and usage, meaning after the billing cycle ends. Because of this, when an account is closed, there is always a final bill for service provided through the cancellation date. The customer is only charged for the time the account was still active. If the account was canceled before the end of the billing cycle, the final invoice is prorated only for the days the service was active. Rest assured that our customers are not charged for service after the cancellation date. Service dates for monthly charges can be confirmed on page two of each invoice.

The current $145.52 that is due includes two billing cycle charges: $84.60 due for service provided from 1/22/24 to 2/21/24; and $55.92 for service provided from 2/22/24 to 3/10/24, the date of cancellation. As payment has not been received by the due date, the total charge includes a $5 late fee. There is consistent usage up until the date of cancellation, so the charges remain valid and due.

There are many options for making a payment. The customer can pay by phone over the automated system, by calling our customer care at ************, by paying online, or by sending a money order or check. If paid through the mail, please allow 7-10 business days for it to be received and processed.

Thank you for allowing us to address these concerns. If anything changes in the future, we would love to work with ************************* again. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

**************
Executive Resolution Administration
T ************ F ************
******************************************
www.ConsumerCellular.com

Customer Answer
Date: 05/03/2024
Had my account taken off auto Pay because I knew I wanted to switch my service and I was paying through my other checking account Please see the attached bank statement. My service would have been off if I didnt pay them and I wouldnt have been able to port my number over. The paid the bill!
Customer Answer
Date: 05/21/2024
I sent my uploaded bank statement showing I paid Consumer Cellular from January and February. Please see attached bank statement.

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