Complaints

This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 45859 San Francisco, CA 94145-0859

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted consumer cellular to cancel service. I asked about number transferring though I stated to cancel my service. Employee asked if i wanted porting number, I said sure. I restated to cancel my service. The following moth I get charged for a service I didn't use. Contacted them again and asked why I'm being charged. They said because I asked to port my number. I have new numbers not the ones from Consumer Cellular. I requested a refund she stated no therefor I am filing a complaint do to negligence of an employee and unfair practice of charging me for services I did not use.

  

  Business Response

  Date: 10/14/2025

  October 14, 2025
  
  BBB #******** 
  ******* ****** (#*****8982)
   
  
  Hello BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration caused by the billing on their account. 

  ********************** bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month-to-month and will remain active until a request to cancel is received or the number is transferred to a new provider. When a customer requests to cancel service, the account will be cancelled on the last day of their billing cycle and will be charged for the full month of service to align with industry standards. 

  On September 7, 2025, ******* ****** contacted Consumer Cellular to request the Secured Port Out PIN (SPOP) for each line on their account to transfer service to a new provider. The requested **** codes were sent via text message during the call with our **************** team.

  Since the port-out request was not completed, the account remained active until a follow-up call was received on October 11, 2025, at which time the account was closed.

  As a one-time courtesy, we have adjusted the official cancellation date to September 21, 2025, to prevent any additional charges from posting to the closed account. However, please note that no credit or refund is available for charges incurred between August 22 and September 21, 2025, as reflected on the final invoice.

  We appreciate the opportunity to assist and thank you for choosing Consumer Cellular.
   
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

  
  

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service on 8/7/25. We continue to get auto-drafted each month. I have received the confirmation email that the service was cancelled. I was an added account admin and now each time we call they can't find the info or request that my husband calls. we have to contact our bank each month and dispute a charge for a service that is no longer in place. After speaking with a supervisor she will not revoke or reverse the charges and refund our money. fraudulent business practices to continue billing customers after a service has ended is criminal and should be addressed. They have processed two additional payments of ***** and *****

  

  Business Response

  Date: 10/20/2025

  October 20, 2025
  
  BBB #********
  ******* ***** (#*********)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what ******* ***** experienced. 
  
  The account was cancelled as requested on 8/07/25. Consumer Cellular bills in arrears for monthly service and usage, meaning after the billing cycle ends. Plans are priced month-to-month, which keeps billing simple and easy to understand. As per our service agreement, the service is billed till the end of the current billing cycle. The amount to pay off the account in full was $48.88. Please note, the correct expectations concerning the final invoice were set during the cancellation process.
  
  However, as a courtesy, and due to no usage on the account during the last two billing cycles, the final charges on ******* Estons account have been waived. Nothing further will be due going forward. Both payments made in August and September have been reversed.
  
  Thank you for allowing us to address these concerns. If anything changes in the future, we would love to work with ******* ***** again.
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

• Initial Complaint

  Date:10/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with consumer cellular for 15 years. And they are charging me 5. Dollars a month for not having auto pay. I never missed a payment and dont believe its right This is just wrong

  

  Business Response

  Date: 10/22/2025

  October 22, 2025
  
  BBB 24003082
  ****** ****** *****1152
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what the customer experienced.
  
  We attempted to reach Mr. ****** multiple times, but we were unable to speak with him. We understand Mr. ******** concern regarding the $5 fee posted to his Consumer Cellular invoices. Consumer Cellular is committed to providing the best value in wireless and our plans have not increased in cost in 25 years.For example, our newer price plans include unlimited calling for just $15 per month (plus tax), and we reduced the cost of our unlimited plan which was $20.We implemented changes to match current industry standards, including a $5.00 convenience fee for our customers who prefer a paper invoice and processing payments on their own. This fee is waived when enrolled in our autopay program and electronic billing.
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving the first bill, I realized that they lied about the charges. I immediately shut down the account! They billed me for the 2nd month which I never used. Then they claimed I started service 3 months prior to the real start date. They then sent it to collections.They are still billing me a penalty charge for every month since. I'd like to see the payments I made prior to the real start date! I only used my credit card 2 times. Nothing but lies since they didn't like me shutting down the account. Very rude customer service.

  

  Business Response

  Date: 10/14/2025

  BBB 24006589
  ******* ***** (#*****4722)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
  
  We regret to hear that Mr. ***** is frustrated with the outstanding balance on his closed Consumer Cellular account. We would like to clarify that Consumer Cellular is not a prepaid service; we bill in arrears for service and usage. As such, when an account is canceled, a final invoice is issued for service through the cancellation date.
  
  In this case, the final balance was not paid, and as a result, the account was transferred to our collection partner, **************************** (PCS), on March 19, 2024. After this date, Consumer Cellular ceased all collection efforts, and any inquiries or actions regarding the balance should be directed to PCS.
  
  Please note that when an account is transferred to PCS, the entire accountincluding the outstanding balanceis moved. All payments, arrangements,or questions should be addressed directly with PCS at **************.
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24006589
  
  I am rejecting this response because:  They are billing me for months I never had service.  I canceled service the very first month because they lied about what they were going to charge me.  I made 2 credit card payments to pay off what I owed.  They then billed me for months prior to what I paid.  They purposely shut down my account, so I can't show what I'm talking about.  I only had 1 month of service.  Not 5-6 months like they claim.  The payments I made are long after what they claim I started.  Bunch of liars!  Ripping off Seniors.   If you look at the dates of payments, and then the dates of when they say I started, you'll see they made that stuff up.  Question: Why would they let me continue service when I paid 3-4 months after what they claim I started?
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Cellular has been charging me an extra five $5.00 per month for the past four years because I made changes to my account and because I am not enrolled in Auto-Pay which is not an option for me. Consumer Cellular did not inform me prior to adding the extra $5.00 to my monthly bill. I never really payed attention to my bill I just payed it. Now that I actually researched my bill I am now aware of their sneaky practice. I am requesting a refund and to remove the recurring $5.00 charge from my monthly bill.

  

  Business Response

  Date: 10/18/2025

  October 18, 2025
  
  BBB File No. 24001752
  ******** **** (Account No. **********
  
  
  To Whom It May Concern, 
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. 
  Consumer Cellular is dedicated to delivering exceptional value in wireless service. In November 2021, we reduced the cost of our Unlimited Minutes plan to $15.00 per month (plus tax) and also lowered the price of our unlimited data plan. At the same time, we introduced updates to align with current industry practices, including a $5.00 convenience fee for customers who choose to receive paper invoices and manually process their payments. Customers who enroll in both AutoPay and e-Billing receive a $5.00 monthly discount.
  
  Customers who established service prior to November 2021 were grandfathered into our Legacy plans and are not subject to the $5.00 fee unless they make changes to their plan. Once a Legacy plan is updated to the new pricing structure, enrollment in AutoPay and e-Billing is required to receive the $5.00 discount.
  
  Details about the $5.00 convenience fee are available on our website, which states:
  The totals shown here are costs for your monthly service only. They do not include any taxes and fees. Plans include a $5 monthly credit for participation in AutoPay and E-Billing.
  
  On 6/07/22, Ms. ******** **** updated her plan through the mobile app to the new Unlimited Minutes pricing of $15.00 plus tax. Customers transitioning from a Legacy plan are notified of the $5.00 fee and must acknowledge it before the change is finalized. As Ms. **** chose not to enroll in AutoPay and e-Billing at the time of the change, the $5.00 fee was applied. Since 2022, she has modified her plan four times via the mobile app, most recently on August 7, 2025.
  
  Because these changes were initiated by Ms. **** and she was informed of the associated fee, the account is not eligible for credits or refunds. To receive the $5.00 discount going forward, she will need to enroll in both AutoPay and e-Billing.
  
  Sincerely,
  
  ********* *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

  Customer Answer

  Date: 10/18/2025

   
  Complaint: 24001752
  
  I am rejecting this response because these extra fees were not part of the advertised price plan when I signed up on March 9, 2015 nor was there any mention of electronic billing vs paper bills. Which is it are you charging an extra $5.00 monthly for paper billing or because I made a change to my plan?? Either way it was not advertised when when I signed up. Your response is unacceptable so it appears that I will need to escalate this matter to Consumer Affairs, Attorney General and or a Class Action Lawsuit.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint on behalf of my friend/neighbor against Consumer Cellular. His name is: ******** ***** ********************************************************************************************************** Consumer Cellular Account number: ************ name is ****** ******, **********************************************The summary of the complaint is that Consumer Cellular (CC), which advertises their services on television, was very difficult to work with when Mr. ***** had issues with his cellular phone. Due to the slow-moving process, Consumer Cellular states Mr. ***** **** a charge for an additional month of service, in the amount of approximately $35.00. Mr. ***** is 79 years old, is a Monacan Native American, does not read or write and does not have understanding of technology. It is my concern that he was discriminated against due to his age and disabilities. I have provided details of the ordeal in the attached document. I have requested that Mr. ***** not be billed for the billing cycle between September 16, 2025, and October 15, 2025, due to the fact that I called on September 10, 2025, to report the phone was not in working order. CC states I did not cancel the phone service that day and I did not because he needed to keep his CC phone number. It took CC 28 days to provide the port out pin for his phone number to be transferred to the new phone carrier.I have contacted the Consumer Cellular billing department via email due to the suggestion from a supervisor I spoke with over the phone on October 7, 2025, requesting that he not be billed for the billing cycle September 16 through October 15, 2025.

  

  Business Response

  Date: 10/14/2025

  October 14, 2025
  
  BBB 23993705
  ******** *****
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what the customer experienced.
  
  We understand ****** ******* concerns regarding ******** Johnss account, and any frustrations caused by being billed after a delayed port confirmation. To port-out a phone number from Consumer Cellular to another service provider, the new service provider will need to submit an electronic port out request with the following information from their Consumer Cellular account: Account holder name, Account number, Billing Zip code and matching SPOP (Secure Port Out PIN).Once received, if the information matches with their Consumer Cellular account,the port-out will be confirmed and the number released. At that time, the line will automatically be cancelled with Consumer Cellular.
  
  As a courtesy, we waived ******** Johnss final account balance of $34.45; the account balance is now $0. No further invoices will be sent to ********.
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How does a company continue to ripoff a 99yo senior citizen lying in palliative care in a nursing home. I cancelled my Moms cellular service, because of course she is unable to do so, ?on August 16th. I was told that she would be charged an additional month which I was not happy about but figured, oh well. She hasnt used the service, not a single call, in 5 months! So they went ahead and charged her for Sept. Now they charged her again in October! They refuse to return her money! CONSUMER CELLULAR, in my opinion, is a predatory company ripping off senior citizens!

  

  Business Response

  Date: 10/09/2025

  October 9, 2025
  
  BBB #********
  ***** ****** (#*****9865)
   
  
  Hello BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration caused by the billing on their account.

  ********************** bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month-to-month and will remain active until a request to cancel is received or the number is transferred to a new provider. When a customer requests to cancel service, the account will be cancelled on the last day of their billing cycle and will be charged for the full month of service to align with industry standards.

  On August 16, 2025, at the customers request, the account was closed. At that time, we informed Mr. ****** that a final invoice would be generated for the billing period of August 16 through October 15, 2025. However, an invoice for service from July 16 through August 15 was already in process when the account was closed. Mr. ****** believed that this invoice would be the final invoice.

  We had the pleasure of speaking with Mr. ****** and as a one-time courtesy, we have waived the final invoice and confirmed the account and service was cancelled as requested on August 16, 2025, and no further invoices will be received. 
  
   
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd phone call was made to Consumer cellular to cancel service. The young lady that we were speaking to informed us of our bill in the amount of $87.21 and then added that "it was a good thing we called today as our new billing cycle would start on September 4th. So with that(and paying one phone in full) we closed account and ported our phone numbers. Email was received regarding amount due which didn't seem correct, and being just $.32 off seemed and error as we had requested and received over phone "final" bill. Now in receipt of recent email stating Past Due I felt speaking to **************** would be prudent. On Oct 7th I spoke with a gentleman regarding the issue and what we had been informed of last month. He reviewed account and agreed that it was not handled properly, and he would be upset as well, that we should have been informed that our current bill was the $87.21 and a Final Invoice with our final bill would be coming. That did not happen, seemed there was nothing to be done? He did send me the last 2 invoices, including the one that we should have been informed of. And since there is no viable email in which to reach out to file a complaint, and calling just doesn't go anywhere I am filing this complaint. This could affect my credit (not to mention the unnecessary stress) all because of the lack of proper information and explanation of closing out account. Payment was made October 8th so to not incur any issues that could affect my credit.

  

  Business Response

  Date: 10/16/2025

  October 16, 2025
  
  BBB File No. 23989474
  **** ***** (Account No. **********
  
  
  To Whom It May Concern, 
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider, and service is month-to-month; service will remain active until a request to cancel is received or the number(s) are transferred to a new provider. The account will remain active until the end of the billing cycle, and customers may continue to use the service through that date. The final billing will be for the full billing cycle, which is industry standard.
   
  This information is available on our website under Support & FAQs (**********************************************************************************************); "If you cancel your service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle."
   
  **** ****** service was immediately cancelled when their two lines of service transferred to their new service provider on 9/03/25. On 8/24/25, payment of $87.21 was received for the service dates of 7/04/25 8/03/25. On 9/06/25, the final invoice for the service dates of 8/04/25 9/03/25 was generated in the amount of $87.53 and payment was received on 10/08/25. The customers closed account is now paid in full and they will receive one more invoice reflecting a zero-balance due. 
  
  Sincerely,
  
  ********* *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

  Customer Answer

  Date: 10/17/2025

   
  Complaint: 23989474
  
  I am rejecting this response because:their representative was incompetent in our canceling our account. We were never informed of a "final bill" abd the issue remains that we should have been informed of any details that could arrive after closing account. This could have had a negative impact on my credit. Not accepting the explanation after the fact. Compensation of the lack of proper procedures and the lack of proper communication should be henceforth offered. Please note that even your employee of whom i spoke to after this "final bill" agreed that it was not handled correctly nor procedures explained and they too would be upset and questioning the situation. Thank you. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a bill pay service to pay my Sept 2025 bill The payment posted on 18 Sept. Due to an error by the bill pay service, totally unknown to me, the payment was reversed on 30 Sept. On 30 Sept, Consumer Cellular (CC) disconnected my service and assessed a $25 fee. I was notified by email. When they sent the email, they had already disconnected my service, so I had no way to call the bill pay to find out what was going on. Thus, I had to contact bill pay via email and online messaging. This is not immediate or direct contact. Nevertheless, I was able to reach the bil pay customer service and determined that there was an error on their end, reversing my payment, and a replacement check had already been sent. I then contacted CC to request that they temporarily restore my service so that we could 3 way with the bill pay, who had agreed to speak with them. ** refused to participate in a 3 way, or call bill pay directly, or email them directly with the contact information they provided! Adding insult to injury, CC stated that even when the replacement check was posted by them, they will not reverse the $25 fee unless it is paid first. I reminded them that I am a senior citizen on a fixed income (the demographic they market to), and I cannot afford an additional $25. I also mentioned that my life, safety and health were in jeopardy as I live alone and have no way to call out for help should an emergency arise. The ** agents, ***** K and ****** R, in the ********, OR office, held absolutely no concern for my life being endangered due to the disconnection of my service, cutting me off from 911 or other emergency calls. Moreover, they paid no regard to the fact that none of this was my fault, and I was not even aware of it until they informed me, which was after they had already instantly disconnected my service without ascertaining the facts of the mater. To date, CC still refuses to restore my service despite being well aware that none of this predicament is my fault.

  

  Business Response

  Date: 10/13/2025

  October 13, 2025
  
  BBB #********
  ****** ***** (#XXXXX8000)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any concern or inconvenience this situation may have caused.
  
  On 10/1/2025, Ms. ****** account was suspended after we received notification that the check payment made on 9/18/2025 had been stopped. Because the funds were not collected, the payment was reversed, and a $25 reversed check fee was applied to the account. While we understand this occurred due to an error outside of Ms. ****** control, our policy requires payment before service can be reinstated. We are unable to provide comments on internal personnel matters; however, all feedback is carefully reviewed to ensure compliance with our established service standards.
  
  We can confirm that as of 10/9/2025, we received the necessary payment. ****************** was restored, and we waived the $25 reversed check fee.
  
  Sincerely,
  
  ******** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a charge against ******************, they have put my phone in Captive Portal. i have contacted ******* and ******** about my phone account ************ i even tried to contact ****** since it said ****** Captive portal. they have also locked my IPhone i have contacted ***** did a reset and i can not access my device, i also contacted Boost since they are the carrier of my phone service ************. i have contacted the *** and Homeland Security about this matter as it is against the law for a employer to access files on my personal devices they have also used my gmail on my ******* account unauthorized my gmail was on my locked IPhone and is associated with that account. this has been an ongoing issue of Retaliation since filing the charge against ****************** with the ****

  

  Business Response

  Date: 10/07/2025

  October 7, 2025
  
  BBB #********
  ******* ***** (No Account)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear of the trouble that ******* ***** is experiencing.
  
  Based on our records, we do not see that ******* ***** is a customer of **********************. We believe this complaint may have been served to us in error. 
  
  Sincerely,
  
  ******** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************