Complaints
This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,485 total complaints in the last 3 years.
- 466 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people overcharged me for almost 2 years. They are unable to allow me into my account. They placed bogus charges on my account. They upgraded my plan without notifying me.Their customer service staff is rude and offensive.I want the $60 I had to pay you to keep my phone on back. You had no business charging me that. This is a **************** mistake on your part.
Business Response
Date: 09/26/2024
September 26, 2024
BBB #********
****** ****** (#XXXXX4249)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear Mr. ****** is frustrated regarding service, fees, and any confusion surrounding our policies.
We apologize if the representative was discourteous to Mr. ******* this is not the experience we want our customers to have. We value their feedback, and we will address this internally.
In March of 2023, Mr. ****** exceeded their data plan. As a result of the usage reported, we automatically updated their data from 1GB to 5 GB.
Many of our customers find the upgraded plan better fits their needs, so we do not automatically lower the customer's plan. It is the customer's responsibility to monitor their account and adjust as they see fit.
Our website states, "You can also change your plan at any time without penalty, so if your needs change in the future, you can always switch to a plan that offers you more (or less)." Also,
The Wireless Customer Agreement (included in the welcome pack sent to all new customers) states the following regarding rate plan changes: "If you lose your eligibility for a particular rate plan, we may change your rate plan to one for which you qualify."
On 4/7/2023, we reviewed our automatic upgrade feature with them. The customer increased data from 5GB to Unlimited GB/ Unlimited Text and added a line. The customer canceled the line on 4/10/2023 and remained on unlimited data until 8/18/24.
On 9/18/24, the customer lowered their plan to Unlimited talk, text, and 1GB / for $19.00 monthly plus tax, and on 9/19, the customer asked us to turn off automatic data plan upgrades.
Consumer Cellular is not a prepaid service. We bill in arrears for service and usage. Our records show that $60.03 was due on 9/5/24 for service and fees from 7/16/24 8/15/24. We did not receive payment, which we rolled into the next invoice of $36.23 covering service from 8/16/24 9/15/24a balance of $96.26. We received payment on 9/18/24.
As a courtesy and based on the minimal data use, Consumer Cellular credited Mr. ******** account $62.16.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
******-*** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Tell us why here...Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father, ****** *****, passed away on 07/21/2024. My brother, ******* *****, spent a great deal of time speaking with 3 people at Consumer Cellular to get the account cancelled. They told him it was cancelled and that auto payment would stop. Now on my father's bank statement we see that Consumer Cellular is still withdrawing payments. This needs to stop immediately.Business Response
Date: 09/20/2024
September 20, 2024
BBB File No. 22302087
****** ***** (Account No. **********
To Whom It May Concern,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear of ****** ****** passing and wish to express our condolences to their family during this difficult time.
Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider and we do not have contracts; service is month to month and will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date.
****** ****** account was cancelled on 7/26/24. On 7/29/24, the final invoice generated for the prorated service dates of 6/25/24 7/26/24 in the amount of $34.55. The account was paid in full when ******* ran on 8/16/24.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
********* *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The person that sold me my phones told me that I would get 3 months free service- the two months promotion and another month for the issues I had with their website. I bought 2 phones and activated my service. I get my first bill and the supervisor ******* states they will not honor what the salesman told me. I was LIED to. Also I am unable to access my acct. because they say my number is invalid. I want my acct # and I need to change the payment method.Business Response
Date: 09/17/2024
September 17, 2024
BBB 22292337
**** ****** (#XXXXX9699)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. **** ****** signed up during our Summer **** promotional event. During this event, customers get two months of service for free when they buy a phone, not including taxes. This promotion would be applied to the customers second and third invoices to ensure the full months credit is provided and not limited by a prorated period.
This is a promotional event that the customer must mention to our agent to take advantage of. However, due to the website issues the customer was experiencing, our agent did the right thing and offered the promotion credit to the customer. After reviewing the call, we can confirm that the agent advised that the customer would receive their second and third-month plan charges for free. A third free month was not offered, as it was not part of the promotion or something a sales agent could provide.
The $45.13 due 10/01/24 is valid and still due. **** ****** will see the promotional credit applied to the invoices due 11/01/24 and 12/01/24. The monthly plan charges and additional-line charge will be covered, the only thing that will be due will be the taxes/fees for the customers location.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Customer Answer
Date: 09/17/2024
Complaint: 22292337
I am rejecting this response because: The salesman I talked to told me that IN ADDITION to the 2 months free promo hewould give me a 3rd month free. I said really? and he replied yes. I wonder which phone call they listened to- was it
yesterdays or the original call because in the original call the statement was made. In yesterday's call- they admitted I had
been lied to but nothing they could do about it.
Sincerely,
**** ******Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consumer Cellular was my cell service Provider for many years. They sent a flyer with one of their billing statements offering e-billing & automatic deductions for their services. I did not sign up for those services. I was charged $5 per month for "opt-out" fees for 10 months. When I called about it, they would not refund or cancel the fees unless I chose e-billing & automatic deductions. I cancelled their services. The flyer made no mention of the fees being charged if the services were not accepted. I deducted $50 from my final bill to recover the illegal fees they were charging. They continue billing me for a $50 balance due plus late fees. The last bill I received was for the amount of $76.66 due 7/28/2024. They are now demanding money via e-mail. They have also reported it to the credit services as unpaid balance due. I told them to take me to Court.Business Response
Date: 09/17/2024
September 17, 2024
BBB 22291714
******* ******* (#XXXXX8082)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month and will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date.
Additionally, as of October 2021, our rate plans and pricing structure have changed. This included adding a $5 maintenance fee to all accounts. However, as an incentive to go greener and select more efficient options, accounts on both Autopay and Email Invoicing have the fee waived. We cannot refund or waive this fee without the required changes to the customers account. This fee is also explained in section 1.4 of our Terms & Conditions.
******* Stewards account was canceled on 4/09/2024 when their number was transferred to another provider. As we did not receive payment for services provided through the cancellation date, the account was transferred to the collection agency **************************** (***) on 7/16/2024. When an account is moved to ***, the entire account - including the balance owed - is transferred. For all payments, arrangements, negotiations or questions about the balance, ******* ******* will need to contact PCS at ************** as Consumer Cellular no longer owns this debt.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Initial Complaint
Date:09/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my Mom who is in assisted living and is 94 y/o a flip phone from Consumer Celluar. I had ported her number from ***** She had a flip phone from them for at least 10 years or more with np problems. I wanted to get her a new phone and a service that would be less expensive that what she was paying. Her bill went from ***** to *****.we ordered the phone on 8/24/2024.When I received the phone and was setting it up, I noticed the flip seemed loose and I called them to asked about it. They said that if there was any problems to let them know. I went over to visit her tonight and she showed me the phone that he hinge was off. I called customer service tonight the representative was rude. I then asked or a supervisor. I then spoke to 2 with no resolution. The said that there is nothing that they could do, that I did not get a protection plan. I am sure that there should be a warranty it is not a month old yet. I have her using the broken phone carefully until I can get some help. She is just reassured when she can call me. I am her only daughter and her POA.Thank you for anything that you can do. I really felt good about getting her a cheaper price but, this is something I didn't expect especially being new customer.Business Response
Date: 09/16/2024
September 16,2024
BBB 22289962
*** ******* *****4132
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what the customer experienced.
We understand *** Brannans concerns regarding making sure their mother has a working phone. On 9/16, we placed an order for a replacement device free of charge. The phone will arrive in 3-5 business days. Once they receive the phone, they will need to contact customer service to activate it.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Initial Complaint
Date:09/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother-in-law passed away. I contacted consumer Cellular and explained to them that she had passed and I paid her final bill. They keep trying to run her credit card and charge more money. They call her house phone four times a day demanding more money. She passed away July 8th2024 I have contacted them several times trying to explain to them that she has passed and they need to ceased and desist. The credit card is not going to turn back on. I'm not going to pay charges because they can't run her credit card. They now want me to put her bill in my name so they can come after me for money. They are not getting another dime out of me and I want the phone calls to stop I have more important things to do, dealing with my mother-in-law's passing then fighting with consumer CellularBusiness Response
Date: 09/16/2024
September 16, 2024
BBB 22289878
**** ***********
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider. When an account is closed, there is always a final bill for service through the cancellation date.
After review, weve waived the remaining balance on ****** Litskos account. The account is now at a zero balance and there will be no more collection attempts.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
****** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Initial Complaint
Date:09/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Switched cell provider to Consumer Cellular because of all US based customer service and the record of that service and also that European use would be allowed with reasonable roaming fees (checked these details prior to establishing account).Called yesterday per instructions to activate European roaming and was told that I couldn't do that because a week after I signed up they changed the policy so that you couldn't institute roaming until you had 30 days of service. Was told nothing could be done because THAT WAS THE POLICY. So I changed cellphone service in good faith relying on their description of the plan. Then they retroactively changed their plan, not allowing me to activate roaming till half my trip would be over. Went thru 3 levels of ***** the last was an email they sent to someone. As one rep said I could buy a new SIM card in ******, of course that would add expense, even allowing for roaming charges. She also said I could use my present phone number with the new SIM card, which is not true. Was told someone would get back to me before I leave *** because they work 7 days a week -- looks like that's not happening.An incredible amount of time and stress, just a couple of days prior to flight -- don't know how they earned good customer service reviews.Business Response
Date: 09/17/2024
September 17, 2024
BBB 22289605
******* ******** (#XXXXX2674)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry for any inconvenience caused by our international roaming policies.
As part of new policies enacted to combat fraud, international roaming can be enabled on an account once it has been active for 30 days or more with at least one paid invoice. We understand the importance of staying connected while traveling, but unfortunately, we cannot make exceptions to this policy. Information regarding changes to service is provided in our Wireless Customer Agreement and is included with all equipment purchases, including SIM-only orders. Section 1.3 states, "We may change any terms, conditions, rates, fees, expenses, or charges regarding your Service at any time."
We recommend options such as purchasing a SIM card for travel use while outside of ***************** as an option to receive data services internationally. We can add the feature once Mr. ********** account meets the requirements to enable international roaming.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
******** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Customer Answer
Date: 09/19/2024
Complaint: 22289605
I am rejecting this response because:The representative of ConsumerCellular is rejecting customer service for customer dis-service. She has stated that ConsumerCellular can make any change to my service at any time without prior notification.
When I switched service to ConsumerCellular I discussed that use of my cellphone in ****** for an upcoming trip was a REQUIREMENT and was told that was no problem. Then this policy was changed, evidently a week after I agreed to a plan with ConsumerCellular, with of course no notification to me.
The representative says she is sorry for the "INCONVENIENCE", but finding out that international roaming is not available when I called the company 2 days before my trip (as I was told to do) was more that inconvenient.
I am told that I could purchase a SIM card for travel, but why would I be required to incur that extra expense for something I was told would not be an issue.
At the least, I believe I deserve an apology for the above, I then will decide about continuing to do business with ConsumerCellular.
Sincerely,
******* ********Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i had switched from them to a different company and they are over charging me on my final bill they are charging for a months bill and charging me for canceling there service when i had called to find out why my last bill is $107 and told me that it was for the full month of September and a charge for canceling my service with them and my bill is not due until the 15th of every month and they also tried ay that did not make my payment in August and looked at my statement and there as a charge from them for $73.86 on August 16th they also would not let me talk and they was rude to me they have the worst customer service everBusiness Response
Date: 09/14/2024
September 14, 2024
BBB 22284248
******* ******** (#XXXXX4798)
Dear BBB,
Thank you for contacting us regarding ******* ******** complaint and allowing us the opportunity to respond. We apologize for any confusion caused by the final billing on their closed account.
********************** bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date.
The customers account was closed on 9/6/24 when their phone numbers were released to a new provider. The final invoice for service is prorated and includes service from 8/26/24 through 9/6/24 in the amount of $33.48 and is due on 9/26/24. Additionally, there is a previous balance due on 9/15/24 of $73.86 for the service dates of 7/26/24 through 8/25/24. The total due balance on the account is $107.34.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
******** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Customer Answer
Date: 09/14/2024
Complaint: 22284248
I am rejecting this response because:
Sincerely,
******* ********Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am contacting you because I have been a consumer cellular customer for less than a year. My complaint is in Regards to an error on the companys behalf. My bill was due on September 27th I didnt have the funds so I contacted consumer cellular on September 2nd or 3rd 2024 making a payment on September 9, 2024. A auto pay was scheduled with my payment information on file. I thought it was a checking account I usually pay with I explained my card is expired. The only thing representative was suppose to make a note of that. I paid my bill on September 9, 2024 for the amount of $58.45 via my checking account. I thought the amount was paid however, today I have no cellular service and I have been billed an additional $20.48 I tried to explain my situation and no representative was understanding. I have always paid my consumer cellular bill and yet they refuse to waive the $20.48. They have lied to me Anns want me to pay the fee for that amount in addition to my past due balance $58.45 I explained my situation this is all the money I have the original amount and they wont listen. Please help; Ive never asked for a reduce bill before and the error was on their part because when I paid the amount it said paid I screen shot it however I deleted after 48 hours because after I checked back on the website it said balance zero. I ish I wasn't so quick to delete the proof I had because I dont understand.I have checked my bank account and the amount of $58.45 is still in my checking account but ********************** wont take your money and they turned my phone off. I work in ********* and I use my phone to call home after work so someone can pick me up from the train station and I am not attacked or assaulted. After this is resolved and I have paid the owed balance. I want to end my service with consumer cellular for good. This was not a pleasant experience.Business Response
Date: 09/21/2024
September 21, 2024
BBB File No. 22282635
***** ********* (Account No. **********
To Whom It May Concern,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider and we do not have contracts; service is month to month. Since we bill for service already provided, we do not have any set ***** period for customers to make the payments; once an account becomes past due, the services are subject to suspension at any time. When service is suspended, the suspension is system automated and is based on a number of factors such as the length of time the customers account has been active with ********************** and the payment history. To prevent any possible interruption in service, the balance must be paid in full by the due date.
***** Dickersons billing cycle starts on the 7th of each month and ends on the 6thof the following month, with the invoices due by the 26th of the month. When the customers invoice generated for the service dates of 8/07/24 9/06/24, it included the past due amount of $58.45 for the service dates of 7/07/24 8/06/24, with a total due of $116.90.
On 9/13/24, the account was suspended when we received notification that the eCheck payment of $116.90 processed on 9/09/24, was returned due to insufficient funds. Since funds were not collected, the payment was reversed, and a $20.00 late fee was applied to the account.
As a courtesy to a valued customer, we advised we would waive the late fee and reinstate service upon receipt of $58.40. The customers account was reinstated and the late fee waived, when we received the payment of $58.40 on 9/16/24. The balance due on the account is now $58.40 for the service dates of 8/07/24 9/06/24 and is due on 9/26/24.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
********* *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday September 12, 2024 I received an e-mail from Consumer Cellular stating they "updated " the Agreement, and Privacy Policy. It states in part, "To learn more about these updates to our terms and find out more about your privacy rights, we encourage you to please visit Wireless Customer Agreement and ****************** for the full details". Upon clicking the link to learn about the exact "updates" Consumer Cellular gave it takes the Customer to the very long Agreement and Privacy Policy with nothing noted as "update" or highlighted as "updated" in a different color print as "updated". Companies I do business with as for instance my charge companies will always note the "old" statement, then the new statement, the number of the section, and clearly identify the exact "update" or "change". Consumer Cellular states talk with"Chat" **************** from 6AM to 5PM. It was in the middle of those **************** Hours but upon clicking **************** Chat it stated not available at this time. Consumer Cellular failed to provide me with any way of knowing what in the Agreement, and Privacy Policy has been "updated" or "changed". It is unfortunate that on a basic **************** issue that is so easy as just giving me the "changes"/"Updates" can not be done in a caring, respectful, Customer Oriented way with common sense so Customers as myself can easily note and write in the printed Original Agreement and Privacy Policy the "updates" that have taken place and clearly go forward knowing what the Agreement and Privacy Policy "updates" are.Business Response
Date: 09/19/2024
September 19, 2024
BBB #********
*** ****** (#*****1229)
Dear BBB,
Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused by the update to our Wireless Customer Agreement (WCA).
********************** has updated our WCA, notifying our customers by email. However, ********************** does not have a listing of the specific updates made to our WCA and Privacy & Security Policy. Each of these documents are available online at ************************************************.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,
***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
www.ConsumerCellular.comell us why here...Customer Answer
Date: 09/20/2024
Complaint: 22280579
I am rejecting this response because: "Consumer Cellular does not have a listing of updates to our agreement and privacy policies"?So, We updated of agreements and privacy policies but we don't know what they are?
It is no wonder this employee did not identify themselves by name or telephone, etc. This response by the unidentified makes no sense.
Sincerely,
*** ******
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