Business Profile

Mobile Phone Service

Consumer Cellular

Complaints

This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,482 total complaints in the last 3 years.
472 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my Consumer Cellular account on April 26, 2025. I was told that their billing cycle ended on April 23rd. I was billed for the entire next month ($60.30), not just the 3 days. I called and talked to an agent and was told that they don't pro rate. I asked to talk to her supervisor and was told the same thing. I said I would be glad to pay for the 3 days I owe for. I did not pay for the bill for May. I just received the June **** for the same amount of $60.30. This is not about the money it is about fairness. I received three days of service and will be glad to pay for three days.
Business Response
Date: 07/10/2025
July 10, 2025

BBB File No. 23545311
**** ***** (Account No. **********

To Whom It May Concern,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider,and service is month-to-month; service will remain active until a request to cancel is received or the number(s) are transferred to a new provider. The account will remain active until the end of the billing cycle, and customers may continue to use the service through that date. The final billing will be for the full billing cycle, which is industry standard.

This information is outlined in our Wireless Customer Agreement (WCA) and is also available on our website under Support & FAQs; "If you cancel your service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle."

As a one-time courtesy, we have applied credits totaling $52.35;the new balance due on 7/13/25 is $7.95. As usage did report through 4/28/25,the charges remain valid.

Sincerely,

********* *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Customer Answer
Date: 07/16/2025
They have credited my account $52.35 leaving a new balance of $7.95 due 7/13/25, which is Sunday. I received the email on 7/10/25. If I mailed a check, it would not get to them till probably Tuesday or later. So, I used on-line banking and is to be delivered on 7/14/25.

The **************** person made a statement, " Consumer Cellular bills in arrears for monthly services and usage, much like *************** ". I do not believe this to be true. This is my complain to them. We have enjoyed many years of great service with them, but we had to because of internet service. We had **************************** They keep raising their price so we looked elsewhere.

I am satisfied with paying for the three days at $7.95.

Thank you for your help,
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my cell phone service on 06/29/2025. My cell phone service # was ************. They are making me pay two months more at ***** per month. My invoice for autopay in the amount of $***** is due on Jul 5. They want me to pay the full amount also on Aug 5 with no prorate. I understand that we are in the middle of a pay cycle now and am paying for last month service and part of next month. But no prorate?
Business Response
Date: 07/02/2025
July 2, 2025

BBB #********
******* *********** (#*********)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what ******* *********** experienced. Consumer Cellular bills in arrears for service already provided. The customer currently has $19.80 due 7/05/25 for service provided from 5/16 to 6/15. Additionally, the customer will have $19.80 due 8/05/25 for service provided from 6/16 to the end of their last billing cycle.

To align our policies with industry standards, Consumer Cellular no longer prorates service charges for canceled lines or accounts. Plans are priced on a month-to-month basis, which keeps billing simple and easy to understand. According to our service agreement, if the service is canceled, it will be billed until the end of the current billing cycle. This information is provided in Section 1.2 of our Wireless Customer Agreement.

While we understand that this is not the resolution ******* *********** was hoping for, our stance remains unchanged. Unfortunately, a refund or credit will not be applied to prorate the final charge for the line/account, as per our policy and industry standard. At the time of their verbal cancellation, our customers have the option to disconnect service immediately or keep service active until the end of their billing cycle. In either case, the expectation is set that the customer is billed through the end of the billing cycle in which their request to cancel was received.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************

Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Although I disagree with a service industry not prorating their services, I find that this resolution is satisfactory to me.

Sincerely,

******* ***********
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing as a retired resident of the State of ******* to file a formal complaint against Consumer Cellular for obstructing the transfer of my long-held personal cell phone number to a new carrier, Xfinity ********* a loyal Consumer Cellular customer for several years, I have paid for and maintained service in good standing. However, due to my retirement status and the need to manage my finances more prudently, I have chosen to transfer to Xfinity, which offers a more affordable and sustainable mobile plan. This is a reasonable and common consumer decision.Unfortunately, Consumer Cellular has made this process unnecessarily difficult, if not deliberately obstructive. Despite multiple attempts, they have failed to release my phone number for porting, causing me undue stress, inconvenience, and financial uncertainty. These tactics are not only unfair and unreasonable but also appear to be designed to punish customers for seeking better service elsewhere.Let me be clear, my phone number belongs to me. I have the right to port it to any carrier of my choice. This is an industry standard, and a legal right protected under *** regulations. Other carriers do not engage in this kind of *********** a retired individual trying to make financially responsible choices, I find Consumer Cellular conduct not only anti-consumer, but predatory. I am requesting your office investigate this matter promptly and hold Consumer Cellular accountable for these harmful and obstructive practices.I am also demanding that Consumer Cellular immediately release my number without any further delay so that I may proceed with the transfer.Please consider this letter as both a formal complaint to ************************* office and a direct demand to Consumer Cellular.
Business Response
Date: 07/09/2025
July 9, 2025

BBB Case #********
******* ****** (#*********)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are very sorry to hear of the frustration that the customer has experienced while trying to transfer their number to a new provider. We have spoken with the customer and the new carrier multiple times and are currently still working with them to complete the number transfer.We at Consumer Cellular take account security very seriously. It is our responsibility to keep our customers' accounts secure and to prevent unauthorized access or changes to their accounts.

As a result, and in accordance with industry standards, the new provider must submit a port request using the customer's information. This information is then verified by our systems before authorization is given to transfer the number to the new provider. The port request must include the customers ********************** account number, address on file, and number transfer PIN. Unfortunately, the requests originally sent by the new provider did not include the customer's zip code, and as a result, were denied by our system because the required information was not provided.

The new provider has since submitted a new port-out request, which contains all of the required information. We have verified this information is correct and have issued a confirmation to the new provider, which will allow them to take possession of the number. At this time, the new provider has not yet completed the process, and the customers number is still active with **********************. Once a confirmation has been issued, the new provider is responsible for completing the number transfer process. Once the number transfer is complete, the customers account will be canceled, and she will receive a final bill for service used up through the cancellation date.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 27 june 25 I reported a problem with service. from my home, I have no service or emergency call only as my signal suddenly after obviously making calls from the same location. the tech indicated there was a problem the towers but when asked then said it could not be confirmed. so that just means not my problem, let's get the call over. the only resolution I was offered was to use wifi for calls. that solution is going to be unacceptable. I am paying for service, I want it to continue to work. I want whatever update is needed for my phone to go back to working from my house. this problem is not only my phone, the other phone attached to the account has the same problem. all this has only started the last week or so meaning 2 different phones are unlikely to be the problem. I want this to tracked down and resolved not passed over. while there was an security update that was applied to my phone, it had nothing to do with the reported issue
Business Response
Date: 07/08/2025
July 08, 2025

BBB 23529907
***** ****** *****2550

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what the customer experienced.

We understand ***** ******* concerns about having difficulty making and receiving calls; we want our customers to have reliable and working service. We found that a tower outage had been reported on June 14th with a restore date of July 4th. With the outage now restored and ensuring we have the correct device information for both lines on Bruces account, ***** has reported that the service is working now.

Sincerely,

****** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consumer Cellular told my 88-year-old mother in February 2025 balance due to be paid in full was $163 to reinstate her grand pad and after she saved for several months she paid the balance in full as stated on a consumer cellular recorded line June 2025 and they deceptively and fraudulently added more money to her account and will not reinstate her grand pad as promised.
Business Response
Date: 07/01/2025
July 1, 2025

BBB #********
**** ******* (#*****1889)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration that our billing has caused for **** *******. We were able to contact them and advise that the most recent payment was showing only a partial amount of what was owed to collections, and that it had not been paid in full. However, after further review, billing found that the payment had been settled in full, and they were able to reinstate the customers account.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****** N,
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$27.27 was charged to me because they do not give an option to cancel their risk free service trial online and nowhere does it say that when youre signing up for it. Terrible professionalism.
Business Response
Date: 07/04/2025
July 4, 2025

BBB File No.
******* ***** (Account No. **********

To Whom It May Concern,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular offers a Risk-Free Guarantee (RFG) period to try our phones and services. If within the first 30 days or 500 MB of data use, whichever comes first, the customer is not completely satisfied with our service, they may simply cancel and we will waive the service plan fee(s).

All new customer receive a welcome packet which includes the Wireless Customer Agreement (***). Information about our Risk-Free Guarantee is addressed in section 1.1 of the *** and states: With our risk-free guarantee period, as a new Consumer Cellular customer, you may cancel your Service within thirty (30)days, and we will waive the monthly Service charges and one-time network activation fees for new lines of Service provided that your data usage is limited to 500MB, ...".

Information about our Risk-Free Guarantee is also available on our website at ****************************************************** and states: "Our service is backed by a 100% risk-free guarantee. If youre not completely satisfied within 30 days (data use is limited to 500MB) of activation of your service,cancel and pay nothing other than third party charges. ..."

We are currently implementing processes to comply with the complex requirements of the FTC's Click-to-Cancel rule. Customers can cancel service by contacting customer service at ************ or via live chat at **********************************************.

Mr. ******* ***** established service on 4/29/25 and cancelled service on 6/27/25. As his service was active more than 30 days and his data usage exceeded 500MB, the charges remain valid.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

********* *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was misled by a Consumer Cellular representative regarding billing upon cancellation. I was told I would not be charged further, but still received a bill. This miscommunication caused irreversible consequences.On June 6, 2025 (**** time), I called Consumer Cellular to cancel my service. The representative clearly confirmed that cancellation would take immediate effect and that I would not receive any further bills, as the cancellation was processed before the billing cycle renewal.Based on that assurance, and due to my planned international departure, I closed all of my ********* and credit card accounts, as I was leaving the country permanently. However, on June 26, I received an email stating I had a past due balance of $33.38. This was extremely confusing and distressing, since I had been told there would be no more charges.I immediately contacted Customer Support via online chat (on June 27, transcript available), where the agent confirmed that my account was indeed canceled on June 6, but stated the $33.38 bill was for usage from May 7 to June 6, and could not be waived.The agent admitted that I had likely been misinformed by the previous representative and submitted feedback, but could not cancel the charge. No resolution or escalation was offered.I have uploaded:A PDF of the service cancellation confirmation;Screenshots from the original phone call record;Confirmation that my ************** accounts are now closed.Although my device now shows the cancellation call as placed on June 7 (China time), I was physically in the **** and placed the call on June 6, before the new billing cycle. This is a result of time zone conversion, which I can clearly explain and verify.This charge only exists because I was given false information by Consumer Cellulars representative, which directly led to loss of my ability to pay and caused significant inconvenience while Im now living overseas.I respectfully request the $33.38 charge be fully waived.
Business Response
Date: 07/02/2025
July 2, 2025

BBB #********
Xiangyu Song (#XXXXX1285)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what Xiangyu Song experienced.

Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; our service is month-to-month. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider. When an account is closed, there is always a final bill through the end of the current billing cycle. The $33.38 due 6/26/25 remains valid for service provided from 5/07 to 6/06, the date of cancellation.

Please note that, at the time of any verbal cancellation, our customers have the option to either disconnect service immediately or keep service active until the end of their billing cycle. In either case, the expectation is set that the customer will be billed through the end of the billing cycle in which their request to cancel was received. Sadly, the call during which the account was canceled ended before all expectations could be set with the customer.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the ** website there are two issues. _______________#1 is I do not have a way to receive text messages from the company because the only "phone" I have at my home is a "wireless (cell) home phone" that is attached to a home wireless phone for use as my "land-line". It CANNOT receive text messages, so I cannot enter the "security code" I need to enter on the web-site to log into my account. I have to call one of my kids that has one of the cell phones on my account to tell me the code. This would not be a problem if they would just e-mail me the security code, give me one over the phone, or text it to me on a non-** cell phone that I would give them to use to text me. They will not do it. Mandating only a ** phone for texting is ridiculous._____ #2 and the main reason for this complaint is that the ability to turn off data and/or text messaging for any one of my consumer cellular phones (on the web site or using the app) no longer works. According to **, it is a "known issue" that has been happening for "a month" or more. I have asked to be notified when it is fixed, so I don't have to log in every day to check it. I feel since it is their issue and I am a paying customer who pays for that service and has used it for years, that until it is fixed, ** is NOT delivering the service to me for which I pay (and seems to have NO INCENTIVE to fix it anytime soon or help me to log in without a texted code, see #1 earlier). _____I don't want money, I don't want apologies, I just want it fixed quickly, and to be told when it has been completed. They will NOT allow me to initiate a "ticket" that would force them to deal with me and let me know, so I have made this complaint to that everyone is aware that they are not delivering part of the service for which we pay. If they cannot fix it, they should give us all a rebate or permanent discount. I will not be clearing this complaint until they do something to fix the issue. Thank you, BBB, for your help.
Business Response
Date: 07/02/2025
July 2, 2025

BBB #********
****** ****** (#*****3794)

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience or misunderstanding regarding accessing their online account.
Consumer Cellular takes the security of our customers very seriously and our online account access has been updated to include the receipt of a one-time passcode for added verification. At this time, for the security of our customers accounts, the option to receive a one-time passcode is only available by text message to an active phone on their account.
We understand our customer would like to have the option to provide an alternate number to receive a one-time passcode and complete the multi-factor authentication. However, for the security of our customers and to avoid potentially fraudulent activity, the needed one-time passcode can only be sent to a cell phone which is active with our service.
Also, we do have an issue with the online account not having the option to enable/disable the data feature for individual lines. This is an issue Consumer Cellular is aware of and we are working to have this resolved as quickly as possible. At this time, however, we do not have a resolution time or the option to send alerts to individual customers when the issue has been resolved. We understand this is not the resolution our customer was asking for and hope they understand Consumer Cellular is working diligently to have the option available again soon.
Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
Sincerely,

***** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************

Customer Answer
Date: 07/07/2025

Complaint: 23516754

I am rejecting this response because:
Complaint A (inability to get the security text to another cell phone) -- This is a total cop-out and not a consumer oriented or logical solution. I am a retired EE and computer programmer. Every other business that is NOT a phone company accepts any cellular phone number for this same 2-factor authentication process. It sned a message which must be confirmed by the person giving their number BEFORE it is stored and used by the companies. CONSUMER CELLULAR can do it and SHOULD do it if they want ALL their customers to be able to log into their accounts. Not allowing me to use the number I want to use is RIDICULOUS and probably ILLEGAL since they are PREVENTING me from ACCESSING my account. Make it happen please, it is NOT "rocket science".

Complaint B (can't limit data on phones I pay for) -- IF I could get to my account without the security issue above, I cannot limit the data, so if it goes OVER you need to give the data to me for FREE. How do you break such an important function on you user accounts and then not bother to fix it for MONTHS. It worked, so go back to the code that works or HIRE COMPETENT programmers/engineers that can fix it.
In short, CC is doing ABSOLUTELY NOTHING. So I think this complaint will need to stay open so all prospective customers can experince the level of (non-existant) service they provide their "valued" customers.
I continue to ask for my issues to actually be ADDRESSED and not IGNORED by arrogant management.
Thanks.

Sincerely,

****** **************
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother had a Consumer Cellular account which was billed to my credit card. My mother died on May 21 of this year and I canceled her service on June 4 of this year with the company, on which date the service was immediately disconnected. I advised the **************** Agent that they do NOT have my permission to bill my card for any further charges past that date. On May 25, Consumer Cellular had billed for service in the amount of $32.36, which would have covered service through June 25 (mind you, this was on an alleged $25.00 plan, but that is a whole other story. Today, June 26, 2025, Consumer Cellular billed my card again for $32.09 siting they bill in arrears, which is incorrect, since we paid a month in ADVANCE when we started her service. I would like a fraud investigation opened into the company's billing practices.The telephone number associated with the account is ************. I want the card authorization to be canceled and for them to delete any credit card information of mine and any other information pertaining to me from their systems.
Business Response
Date: 06/27/2025
Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We apologize for any frustration that our billing has caused for ***** ******, the son of the account holder. We were able to contact ***** ******, and we refunded the payment that was processed from their method of payment from the Consumer Cellular account on 06/26/2025. The payment method has also been removed from the Consumer Cellular account.

Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.

Sincerely,

****** *.
Executive Resolution Administration
T ************ F ************
********************************************************************
******************************
Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consumer celluar offers a plan for seniors in all advertising, written and on TV ads that includes unlimited talk, text and data. The data is not unlimited but is limited to 50gb shared by 2 lines. This is fraudulent and deceptive advertising. I would like to have them be truthful about their plans and receive poor grades from the bbb.
Business Response
Date: 06/26/2025
June 26, 2025

BBB 23494739
David Tuckness *****5569

Dear BBB,

Thank you for contacting us regarding this complaint and allowing us the
opportunity to respond. We value our customers and strive to provide them with
the best experience, both in our customer service and with our products. We are
sorry to hear this is not what the customer experienced.

We understand David Tuckness’s concerns about the unlimited data plan. We corresponded
with David via email and explained the details of our data plan. With unlimited
data plans, there are no limits to the amount of data a customer can use;
however, data speed is reduced once a customer has used a preset amount of
data. This is a standard applicable to carriers nationwide. This practice helps
to optimize overall network performance and maintain a quality service
experience for as many customers as possible. Once a Consumer Cellular customer
has used 50GB of data in a billing cycle, their data speed will be reduced for
the remainder of the cycle. We recommend using Wi-Fi, when possible, as we do
not recommend using data as a primary internet source.

The information about our unlimited data plan
is available in our Wireless Customer Agreement on our website, section 1.3:
“For customers enrolled in our largest data plan, access to high-speed data
will be reduced if the plan’s data limit is exceeded, and you will experience
slower speeds for the remainder of the billing cycle.” This information is also
provided in the startup pamphlet that is sent with every phone, located on page
5.

Thank you for allowing us to address these concerns. Please do not
hesitate to let us know if we can be of additional assistance.

Sincerely,

Lauren C.
Executive Resolution Administration
T 800.686.4460 F 503.675.8989
[email protected]
www.ConsumerCellular.com
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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Consumer Cellular

Consumer Cellular

Consumer Cellular

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