ComplaintsforLegacy Health
Medical Doctor
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/9/2024, I had an appointment at at the legacy GoHealth urgent care facility at ************************************. While there, I used a debit card to pay a 30 dollar copay. I got an email that day that a convenient payment agreement had been activated, and that they would charge my card up to 250$ automatically once insurance was processed. There was no place in this email allowing me to cancel or dispute this agreement, which I do not recall entering. On 4/2, I got an email with a statement date of 4/1 stating my debit card would automatically be charged $103.68 on 4/5, with no way to opt out. On 4/3, I paid the bill online using a different card than what I had used to pay my copay with. I got confirmation of the payment by email on the same day. On 4/5, I received a charge on my debit card from legacy health for the amount of my already paid bill, and no email confirmation. I sent an email to ************************************************ and called **********. They said I would be credited the amount and a check would be sent in ***** business days. The convenient pay was predatory, they took money from my card they had on file for the copay without my authorization and after I had already paid the bill. They should not be entering patients in to a program that lets them charge cards without patient authorization and without allowing a way to opt out, and they should have a way in their system to recognize that a payment has been made and a card no longer needs to be charged.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Improper coding for procedure that ******** will pay if the correct code is submitted to them. Legacy Healthcare is refusing to correct this error.Initial Complaint
12/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Legacy Health has repeatedly billed me for service that has been paid. My insurance carrier has contacted Legacy Health on three occasions, my bank has also contacted Legacy. I have contacted them on three occasions. The statement date is November 27, 2023 The check number from ********** is ****** The amount is $180.20Initial Complaint
10/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Had surgery in March 2023, i've had messages left by the hospital about my balance owed from the day i arrived home. I've made monthy payments on this account, i also called mt hood and the rep said $300 a month was fine. The payment in August my bank said was returned from Mt Hood medical center. I called Legacy and asked why it was returned, they said it was not returned, they posted it to my account. Next thing i know i've been sent to a collection agency. They will not talk to me. Number 2 concern - collection agency says I owe $800 plus dollars and when i called the rep said she only showed $400 plus she wasn't sure why the collection agency was showing that total. She then decided she was not going to talk to me further and didn't look into it. I'm very frustrated with the bad service and also the amount they show i owe. I feel like its due to that returned payment but i'm not really sure because they will not talk to me and now i feel my credit is being ruined. I've never been referred to collections before... this is extremely bad service. I've listed my payments that i've made since my surgery below:OCT 11 2023 LEGACY HEALTH ONLINE PMT ******** Amount: four hundred dollars $400.00 SEP 22 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 AUG 3 2023 Legacy Health PMT REFUND ******** bank shows this payment was rejected by legacy Amount: three hundred dollars+ $300.00 JUL 28 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 JUN 30 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 MAY 19 2023 LEGACY HEALTH ONLINE PMT ******** Amount: three hundred dollars $300.00 APR 21 2023 LEGACY HEALTH ONLINE PMT ******** Amount: four hundred twenty nine dollars and ninety eight cents $429.98 why would anyone in their right mind send someone to collections that is makihg payments and not letting them know first?Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Legacy Health refuses to fix their website so that I can pay my bill. *************** and I definitely have some kind of accounts with Legacy Health because we both use their platform regularly for everything except billing, as you can see in the attached screen capture. I called ************** today and the woman on the other end of the phone was completely useless and proceeded to gaslight me, denied that *************** was their customer or affiliated with them in any way, denied that I have any account or bill. All I want to do is pay my bill.Initial Complaint
10/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Went into ER and was saw for staff maybe for 1-2 hrs total because i had a sore throat and had to drain tonsil abscess. They were not successful (wasnt able to do it) and sent me out to another location. Now i have a bill form legacy salmon creek for ******* which they did uninsured discount brining it to ******* which is still a for service that they were not able to do. I asked for discount on that amount since now i have salmon creek er bill and other clinic that they sent me out to. Salmon creek would not negotiate on those charges. I looked up other people that had these services for this type of ER visit and they paid about 20-30% of what im being chargedInitial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
upon entering the emergency room for negligence on behalf of my dentist(******) I sought care from legacy emergency room. I asked for no narcotics to be used as I am allergic and they cause me to get very sick. Whereas they administered narcotics ILLEGALLY after having told them not to and that I cannot. I also have my wife as a witness can contest. After they administered a drug without my permission, they did not give me antibiotics, or anti nausea medication since they gave me a drug that my body was rejecting. So I had to go back the same day to take care of what they just caused again. ****** has already lowered my **** from their negligence, however legacy is now refusing to lower the **** claiming that it is my fault I was sick. I f you are unable to help me please let me know as I am going to have to seek legal help. I have all paper work evidence however I am moving an unable to get this information currently but can in the coming weekInitial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I established care at the Legacy Medical Group - Firwood in 2020. ************************ is my primary care there. I obtained a prescription for a facial cream and had no issues having that prescription refilled for over a year. When the refills ran out, I requested a refill through the pharmacy, as per standard procedure. Days later when i noticed my prescription hadn't been refilled i contacted my dr's ****** at which time the medical receptionist, ******, said I did not have a prescription with them at all. Which was entirely untrue. I had one filled and refilled for almost two years. ****** then said i would need to come in for an appointment to get that prescription. So i said ok, I might as well go ahead and make it a checkup since I hadn't had one in two years now and my insurance covers one per year 100%. She said I would be getting a blood draw at that time as well. First, I was pretty confused as to why I needed to go in for a refill when you don't typically have to do that. But I thought whatever. I'll get my once yearly checkup done. On 3/14/2022 I got into my appointment and have my blood taken and leave with my prescription renewed. On 4/7 I receive a **** from Legacy saying i owed $235.68 for this appointment. I called the doctors ****** and ****** answered the phone. I explained to her that the visit should have been free covered 100% by my insurance per my insurance policy. She was very rude and said she could not change how it was coded and I had to pay the ****. I explained to her that I asked for my yearly checkup and she said that they don't call it that, they call it an annual and if I should have asked for an annual when making the appointment. I explained to her that I don't know their medical terms, But I did in fact ask for a yearly checkup which was covered by my insurance. It was as if she could care less and fed off being so unhelpful. She said there was nothing she could do and I had to pay it. The **** was later paid through my HSA account.Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has charged me for services that were never rendered. I contacted and spoke to a customer ********************** representative ******** that left me on hold for 15mins. I need to have this matter looked into and resolved. Immediatley!Mo ****** President/CEO ** MANAGMENTInitial Complaint
08/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
According to a conversation I had today with a woman at the billing department at Legacy, she claims that they have reached out to my insurer, ******, and me several times with NO response to settle a ****. UNTRUE!I cannot speak for ******, but I have personally spoken with their department twice over they phone in the past year to try to help and provide the information that they said the needed - it should not even by my responsibility to interface between the provider and the insurer - and today she stated that have no record of my previous calls. Therefore the **** remain UNSUBMITTED to ****** and the **** is delinquent.I asked for a supervisor and was offered only voice mail. After three calls, they seem, old, difficult, and strangely very passive/aggressive like they want to be win and be right and purposefully irritate the customer rather than assist with resolving any issue. They need some serious customer ********************** training.
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Customer Complaints Summary
12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.