Business ProfileforLegacy Health

On 2/9/2024, I had an appointment at at the legacy GoHealth urgent care facility at ************************************. While there, I used a debit card to pay a 30 dollar copay. I got an email that day that a convenient payment agreement had been activated, and that they would charge my card up to 250$ automatically once insurance was processed. There was no place in this email allowing me to cancel or dispute this agreement, which I do not recall entering. On 4/2, I got an email with a statement date of 4/1 stating my debit card would automatically be charged $103.68 on 4/5, with no way to opt out. On 4/3, I paid the bill online using a different card than what I had used to pay my copay with. I got confirmation of the payment by email on the same day. On 4/5, I received a charge on my debit card from legacy health for the amount of my already paid bill, and no email confirmation. I sent an email to ************************************************ and called **********. They said I would be credited the amount and a check would be sent in ***** business days. The convenient pay was predatory, they took money from my card they had on file for the copay without my authorization and after I had already paid the bill. They should not be entering patients in to a program that lets them charge cards without patient authorization and without allowing a way to opt out, and they should have a way in their system to recognize that a payment has been made and a card no longer needs to be charged.