Complaints

This profile includes complaints for Driveway.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Driveway.com

  275 E 5th St Medford, OR 97501-6007

• 

  Driveway.com

  150 N Bartlett St Medford, OR 97501-6032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I begin? This experience purchasing a car on Driveway.com has been nothing but a nightmare. I purchased a 2017 Jeep Grand Cherokee. I was trading in my 2015 Jeep Grand Cherokee.I have spoken to about 8-12 people within this company and none of them are on same page. I was told my new vehicle arrived in ** January 31. That was later found out to be a lie. It was in ******** two hours away. I paid for car to be shipped from **********. At one point lady suggested I go pick it up. Then they wanted to drop car at my job with my old car already there. I was also told to illegally drive my car to get emissions done which I refused to do. I asked if I could transfer my plates and was told yes would be simple and easy furthest from the truth. I paid for registration services now they are dumping the registration responsibility on me because the car is from ********** and has no temp plates for state of CT. I was told that my title which the car I paid cash for would be released to me last Thursday I was told in a few days would be expedited. That was another lie. The guy was new and another custormer service lady told me wrong info was given to me another 5-7 days for title to be released to me. I purchased the vehicle 1/22/2025 wired the amount and still do not have a legal vehicle to drive. The vehicle has been in my possesion for over a week. I had a 7 day window to drive the vehicle and its sitting in my driveway since it arrived Monday night 2/10/2025. I just got a text saying they will pick up trade in and no one told me this. They want my trade in then they will have to provide a rental car. This is shady business practice all of what has transpired and people should know. I will never trade in or purchase a vehicle. Now I am concerned about the condition of the vehicle. Also my vehicle has a dent in the right bumper and none of the pictures showed that bump.Also sent wrong docs for new car was sent trade in paperwork. Incompetent and unprofessional.

  Business Response

  Date: 02/19/2025

  2/19/2025

  Re: ***** Christopoulos inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle and its registration.  Please be assured that we take the concerns of our customers very seriously. At this time, a member of our Customer Satisfaction Leadership team is working directly with the customer to resolve this issue. A rental car has been authorized as we continue to work toward successful DMV completion. We will remain available for any concerns they may have. 
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22957902
  
  I am rejecting this response because:

  Until my car title is in my hand I will not be happy. There was another delay today in a document that needs my signature. It did not arrive at *** and I have to wait another day which is another day I do not have the title. You had no choice but to provide a rental car as you were taking my trade in. You could not leave me stranded without a vehicle. I am paying an extra 125$ for insurance for a car the last two weeks one of which has been sitting in my driveway. Until my registration fees are returned to me and this 2017 **** is registered and legal to drive I will not be satisfied. Now Im waiting for trade in to be picked up its almost 830 pm at night and I said 5 pm or after is a good time. The car in my driveway.  Nothing has been smooth in this process its extremely frustrating and not okay. 
  
  Sincerely,
  
  ***** *************

  Business Response

  Date: 03/03/2025

  3/3/2025
  
  Re: ***** ************* inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicles registration.  Please be assured that we take the concerns of our customers very seriously. At this time, our records indicate that all documents and forms of payment necessary for the customer to complete their DMV have been delivered to the customer. We will remain available to assist if any other concerns arise.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *************

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them and they didnt get it Registered they just got title only for the finance company now to get it Registered I need the title

  Business Response

  Date: 02/19/2025

  2/19/2025
  
  Re: ***** **************************** whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's registration.  Please be assured that we take the concerns of our customers very seriously. Throughout the course of us working on titling and registering this vehicle, certain documents and inspections were required to be completed by the customer. On numerous occasions the customer was combative in communications and displayed an overall lack of cooperation. At our expense, we were able to get certain inspections completed to provide a title. This title is an Electronic title with the state. We have provided all other documentation necessary for the customer to complete their registration as long as they take a SMOG test result to the *** with them. We will reach out to the CA *** to make sure there are no other roadblocks.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22957733
  
  I am rejecting this response because:
  The DMV told me that I need the title. 
  Sincerely,
  
  ***** ******* **

  Business Response

  Date: 03/03/2025

  3/3/2025
  
  Re: ***** ***************************** whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's registration.  Please be assured that we take the concerns of our customers very seriously. In our effort to maintain a positive customer experience, ******************** paid an additional $300 to have the registration completed. This was sent to the customer via *** and tracking shows it was delivered today.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* **

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my car in full with confirmation of receipt 11/12/2024.I received my car December 3, 2024. An e-check was completed in the state of **** December 2, 2024.Upon review of the car on 12/3/2024 I found 2 undisclosed damaged parts after requesting pictures from employee Qwoy of any damage. I sent those pictures to **** ******* Who addressed one of the two and was willing to pay $100 for one of the damages and not address the other. He stated it was in the pictures online however it was not in the pictures disclosed by Driveway employee of any damage on the vehicle. I told him I would get a quote for the part and provided to him for payment when possible.On 12/20/2024 I received An email letting me know **** ******* would be I assigned contractor. The email also stated it needs the front and the back of my Social Security card for the Ohio DMV. They sent a link and I uploaded it within the hour.On 1/13/2025 I received an email from ****** Who stated: ***** ******,Im reaching out today because the "Out of State Inspection" has expired, the Ohio *** wants a new one. I apologize for the delays, all your other documents are ready and we did get your SSN. This is the last item we need before we can submit your paperwork to Ohio ***. Please note that the car had an Ohio inspection on 12/2/2024 On 12/24/24: from **** *******: I also got conformation we are working on processing your DMV paperwork again now that we have your ****** the meantime, I had to go get a set of temporary tags because they would not provide me with others due to laws of **********. They have all paperwork necessary and still holding onto my tags and my title. **** said this could take 2 to 4 more weeks . By then my tags will have expired and I was supposed to get my plates within 30 days. I am still without plates and have no guarantee. They will not be here before the current temporary tags expire.

  Business Response

  Date: 01/29/2025

  1/29/2025
  
  Re: ***** ****** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle purchase.  Please be assured that we take the concerns of our customers very seriously. Our website FAQs advertise that in ****, the vehicles registration materials should arrive 4-8 weeks from the date of the vehicle delivery, depending on which county you live in. We have worked with Ms. ****** to resolve any issues. The plates and registration were delivered yesterday, 1/28/2024 at 4:09 PM according to *** Tracking. Our Care team will remain available to the customer to address any other concerns.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Buick Envista from Driveway, delivered November 27, 2024. Per Driveway included in the vehicle was suppose to be a temporary 60 day tag which was to be used until my permanent plates arrived. Well, that wasn't the case. When the vehicle was delivered the 60 day tag was NOT included in the vehicle. I called Driveway and went back and forth with CSR's and supervisors, finally receiving my 60 day tags on December 6, 2024, which was 9 days after my vehicle was delivered and that was by email. The hard temp plates didn't arrive until December 9, ********** is January 21, 2025 I still have yet to receive my permanent plates and registration. It wouldn't be so bad if I didn't have a driving job which means I need auto insurance, registration and valid plates. At this point, I only have auto insurance which isn't enough to keep my job. I've kept a record of every call, text and email which started December 16, 2024. I've reached out a total of 12 times to both ***'s and Supervisors. I've been given misleading information, the run arounds, unreturned phone calls, emails and promises that hasn't been kept.Per Driveway, registration of vehicle and plates would be processed and mailed 2-4 weeks after delivery of vehicle per State of *********. It's been close to 8 weeks and I still haven't received my registration and plates The sad part is I'm still being given the run arounds as to why I may not have them. Not only are my temporary plates expiring, but I as well, won't have my driving job any longer because I lack the necessary requirements which are current registration and valid plates. I've never experienced such a high level of unprofessionalism, disregard and lack of concern. I've been told nothing but lies over and over again. I will be sending certified, notarized letters to every executive weekly until I receive my registration and plates.I need to know when I'll be receiving my registration and plates.I need answers NOW!

  Business Response

  Date: 01/29/2025

  1/29/2025
  
  Re: ****** ***** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicles registration and plates.  Please be assured that we take the concerns of our customers very seriously. Per *** tracking the registration and plates arrived on  1/24/2025 at 10:12 AM. Our customer care team will remain available to the customer if there are any additional concerns.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,Thank you for taking time to listen to me.. this company has been horrible from start to finish.. the car came almost a month in half late.. the company did pay for half a car payment .. But, I still had to pay the other half. The car a fine for 2 months but started breaking down and having all types of problems . I found a sho- that takes their warranty which is about an hour from where I live. The car has been turned into the shop a total of five times.. it still isnt fixed and they honestly dont know whats wrong with it. The warranty company has paid close to $10,000 in counting in the car still isnt *********** way has sent me $474 since my endless bad reviews to try to cover what I was fourth through back October .. but its been problems on top of problems ever since. Today January 19th the car still isnt fixed.. the **************** has only paid for the Rental from yesterday..I have to pay enterprise rent a car a lot of money just until my car is fixed.. my mechanic is frustrated and so am II would like to be compensated .. at this point I need to trade the car in.. my time and money and emotions are at stake. I want the full value of the car to trade in or help with trading it in at this point .. I was literally sold a lemon and literally left alone to deal with it.. this isnt fair!

  Business Response

  Date: 01/29/2025

  1/29/2024
  
  Re: ***** ****** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle.  Please be assured that we take the concerns of our customers very seriously. We have been in contact with Mr. ****** several times over the last month and have addressed the issues within our control. As stated, we offered half of a vehicle payment due to the delivery delays. When the customer reached out in September, the vehicle was outside of the dealer warranty period of 60-days or ***** miles. The customer does have an extended warranty and the information for that warranty and how to file a claim has been provided. We will remain available to answer any questions that the customer may have.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

• Initial Complaint

  Date:01/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a deposit on a vehicle at 2:30 pm CST on 1/17/25. I spoke with Shakeidra around 3:30 pm cst. She informed me that driveway.com had sent a notification of the vehicle sale to the dealership and the car would be pulled from the sales floor. Prior to this I had called the dealership with a few questions about the vehicle with VIN IN5TDGZRBH5MS558702. At 3:40 pm CST ******* ****** from ******************* ***** informed me the vehicle was still available for sale. The next morning on 1/18/25 I was informed by Shakeidra that the vehicle is on an extended test drive and most likely will not be available. I spoke with *******` the manager at driveway.com. She was in direct contact with the Sales manager at ****** ****** The manager stated the vehicle was on the test drive before my purchase was made.

  Business Response

  Date: 01/29/2025

  1/29/2025
  
  Re: ******* ***** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle purchasing experience.  Please be assured that we take the concerns of our customers very seriously. We strive to keep our inventory up to date, but because Driveway operates on a first-come, first-served basis, we cannot guarantee availability of any particular vehicle until a purchase is finalized. As requested by the customer, we refunded their $500 deposit and emailed the receipt on 1/24/2025. Our expert Driveway *********** agents will be happy to assist the customer in finding other similar vehicles to meet their needs, should they desire.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30, I started the process of purchasing a ****** Pathfinder online. I completed the ridiculous identify checks and submitted a $500 deposit. On 1/3 I found a message in my span folder notifying me that the car was sold to someone else. I requested a refund upon receiving this message. On 1/5 received a message the refund was sent for processing and would hit my account in 3-5 business days. on 1/13 I asked where the refund was as it has been more than 5 business days. I was told that things were delayed due to the snowstorms. 1/14, the money is still not in my account and I have no further updates. As I did not back out of the transaction, I want my deposit back on the car they sold to someone else.

  Business Response

  Date: 01/14/2025

  1/14/2025
  
  Re: ***** ******* inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their deposit refund.  Please be assured that we take the concerns of our customers very seriously. We are currently following up on the delay in processing, but can assure that the refund was issued and a receipt was sent to the customer. Our leadership team has reached out and will remain available to discuss additional items we can do to resolve the unfortunate situation. 
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22808823
  
  I am rejecting this response because:

  Neither option feels correct. I wish there was a middle option of halfway addressed. While the refund was finally issued, this wasn't an arbitrary delay. 

  I asked for a refund the 3rd.

  I followed up the 13th when no refund was issued.

  I was told the 13th the matter would be looked into 

  No refund was issued until a complaint was made to the Better Business Bureau as shown by the timestamp on the receipt. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 ****** Versa Note from Driveway.com. The vehicle came with a 60-day warranty and a 7-day return period. I paid a $500 deposit on December 13, 2024, via debit card and sent an additional $8,747.04 on December 23, 2024. The car was shipped to me and arrived on January 3, 2025. The day after receiving the vehicle, I test-drove it, and it became clear that the car had severe pre-existing transmission issues, as well as many other minor issues. On January 4, I contacted Driveway to start the 7-day return process. I was told the return department would reach out within 24 hours and have been told this every day since. It is now January 7. I was also told that a $650 delivery fee would not be refunded despite the car being in an unsafe driving condition. I am now worried if and when I will get a refund and am wondering if there is any way I could get assistance with solving the issues with Driveway.com.

  Business Response

  Date: 01/09/2025

  1/9/2025
  
  Re: Truth ******** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's condition and request to return under the 7-day return policy.  Please be assured that we take the concerns of our customers very seriously. Our Customer satisfaction team has been in contact with the customer to process the return. Unfortunately, per the return policy which is included, Driveway agrees to refund all monies associated with purchase of the vehicle less any delivery fees. With the vehicle being under warranty and no diagnosis to determine the extent of the issue, we must follow this policy. We will continue to work with the customer through the return process.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22781228
  
  I am rejecting this response because: I would have been fine with the delivery fee not being refunded if the car arrived in a safe driveable condition as gurranteed by an associate of driveway on driveway.com (as shown in the attachment), but the car was not in a safe driveable condition when it arrived, in my opinion at least, as it struggled to reach get up to even 30mph in a 55mph zone which could have caused a life-threatening accident. Furthermore, from not only the guarantee given on the site but also the time and money I wasted from buying the vehicle, paying for insurance to purchase, paying a fee to send a wire transfer, and now dealing with the return process and waiting for pick and refund of the vehicle to then start a search to buy another vehicle I believe the refund of the full purchase amount of the vehicle including the delivery fee is more than fair to ask for. Also, I believe there is evidence outside the car actually arriving with obvious transmission issues that the dealership had knowledge of the issues as in the CARFAX of the vehicle it shows "transmission service and fluid change" done by the dealership which I believe was their attempt to hide the issue until after the 7-day period.
  
  Sincerely,
  
  Truth ********

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Kia ********* SX and returned vehicle within dealership's 7-day full money back policy. My bank, **** payed out the dealership for $41,795.94 for the purchase of vehicle. I have been in contact with dealership to exchange the vehicle for a 2022 Kia *********, which I put money down to hold vehicle. I have sent Driveway instructions to refund the full amount to USAA after the 2021 Kia ********* was received back at dealership. It has been 14 days since receiving instructions and vehicle back. **** has not received the refunded amount. Today, January 3, 2025, I checked on Driveway website and the 2022 Kia ********* that I put money down and submitted all necessary documents for the purchase was seen back on sale without notifying me or fully reimbursing me or USAA for all amounts paid to the dealership. Driveway has received $44,465.94 total for both vehicles and no amount has been refunded as it has been over one month since receiving funds. Additionally, since the original purchase of the 2022 Kia *********, Driveway has increased the sales price an additional $1,200.

  Business Response

  Date: 01/06/2025

  1/6/2025
  
  Re: ******* **** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their refund.  Please be assured that we take the concerns of our customers very seriously. All funds were returned via wire. Our team is reaching out to the customer to confirm receipt.   
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22764754
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I attempted to purchase a vehicle from here and put down a $500 deposit. The vehicle was sold to another party so we requested our $500 back. It is now two weeks later and we have yet to receive a refund. We have called and called - we spoke with someone earlier who said the refund was issued to an AMEX - we dont even have an AMEX! We have since been told the refund is being reissued. We were told today that someone will reach out as soon as the new refund is processing - NO one has reached out.

  Business Response

  Date: 12/20/2024

  12/20/2024
  
  Re: ****** ***** inquiry
  
  To whom it may concern,
  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their deposit refund.  Please be assured that we take the concerns of our customers very seriously. Our team investigated this concern and found that the agent was referring to a different case by error. This deposit has been credited back and a copy of the receipt showing the refund was sent via email directly to the consumer. We regret any distress this error may have caused. If there are any additional concerns, we encourage the customer to reach out to us at ***************************************************************** 
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Lithia Driveway Team.