Business ProfileforBacksavers Moving Service, LLC

This is a company that provides labor for moving. First, the company would not provide any estimates, in writing or otherwise and I thought that was just because they were too busy. They would not answer the phone and would only send texts sporadically, at their leisure. So, I have no estimates in writing because they refused to send me any, nor even a written reservation confirmation.On the day of the move, at the loading site in Medford, instead of 3 workers, only 2 workers showed up, 45 minutes late.At the unloading site in the afternoon in ******, no workers showed up whatsoever. Instead of 3 workers at 4pm, 2 workers eventually showed up at 9:30pm. When they were done near midnight, the workers demanded to get paid in cash in full, with no consideration for the advance payment I had made. It was too late to reach anybody at the company, thanks to the workers being hours late. So, I ended up paying cash, $40 per hour per worker plus tips and I also paid for the minimum 3 hours for 2 hours of labor. The next day, the office refused to refund the $180 deposit they had made me pay in advance. After 2 weeks of senseless back and forth through text (and this is no exaggeration), they finally refunded $100, but refused to refund the remaining $80. I had to sit in a truck for literally 5 hours waiting for them. I managed to return the truck at 4AM because of how late the workers were. Any semi decent business would have offered me significant discounts, refunds, etc. ************ refuses to even give me the refund that I am owed. Their latest justification is that their charge for 2 workers is $120 per hour plus $20 for gas. This was not what was quoted to me and $60 per hour is far beyond the industry standard.I would be happy to provide a record of my text interactions with them. It's absolutely a ****** in how not to conduct business. Refusal to send a reservation confirmation, 24 hour turnarounds on texts, no phone availability, no responsibility for actions.