Complaints
This profile includes complaints for Bio-Alternatives's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two items from this company and the pH Balancing System expired Sept 2022. I sent three e-mails, 5-15-24, 5-22-24 and 6-21-34. I have called numerous times and no ones answers and there is no voice mail. This company is so infuriatingly unprofessional. All I want is a replacement product that is not expired.
Business Response
Date: 07/10/2024
A replacement bottle of PH Balancing System has been sent via USPS. Tracking Number is: 9405511105501411790188. So sorry for the expired expiration. The production crew stay very busy putting fresh batches of each item on the selves daily. We are so sorry for the inconvenience and once again, Thank You for choosing Bio-Alternatives.Customer Answer
Date: 07/18/2024
I have not received this item yet and did not want the case closed until I do. I have zero faith in this company to do the right thing until I actually have the item in my hands. This company didn't bother to reply to any of my attempts to communicate, so to close a file before it is completed is not holding them to any accountability..
Thank you
***************************
Business Response
Date: 07/18/2024
The package is on its way and moving through the shipping network. The tracking info provided from the **** tracking site is as follows:
Tracking Number:
9405511105501411790188
Latest Update
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
Moving Through Network
In Transit to Next Facility, Arriving Late
July 15, 2024
Arrived at **** Origin Facility
********, OR 97215
July 11, 2024, 6:44 pm
Accepted at **** Origin Facility
*************, OR 97601
July 11, 2024, 5:29 pm
Shipping Label Created, **** Awaiting Item
*************, OR 97601
July 10, 2024, 11:10 amInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered B12 4 pack from Bio-Alternatives on June 1. Received order confirmation immediately #********. Never received tracking or the product. My credit card was charged on 6/1. Called company 10+ times using the 2 numbers listed getting no answers. I would like money refunded or product.Business Response
Date: 06/20/2024
Please be aware that due to high volume, many orders are experiencing a delay during packaging and may be shipped out later than anticipated. Your order is out for delivery. Please note that we only take calls during normal business hours. We do not have phone representatives during holidays, evenings, or weekends.
Tracking Number:
9405511105501891999248
Expected Delivery on
THURSDAY20 June2024by
7:55pm
Your item is out for delivery on June 20, 2024 at 6:***********************************************************
Out for Delivery
Out for Delivery, Expected Delivery by 7:55pm
**************, UT 84124
June 20, 2024, 6:35 am
Arrived at Post Office
**************, UT 84117
June 20, 2024, 6:24 amInitial Complaint
Date:06/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: 5-16-2024. Purchase price: $116.42. Produces never received. Several failed attempts to contact the business. Emailed: 5-28-24. No response. Called: 5-30-24 & 6-3-24. Left messages both times. Never received a phone call back. Invoice #: *********. Transaction: 0X846794NR614542W. Tracking # was not provided. Products that were not received: Colloidal Silver 32oz, C0Q10 120ml, Vit D3, ************** ALA 120, Spray Bottle 2oz, 4 Pack Hyaluronic Acid. Shipping estimate on their website commits to courier and delivery shipping (estimated 3-7 business days). Business has failed to resolve issue, as I cannot get in contact with them. Desired outcome: Products I ordered or a full refund. As well as: Proper communication & realistic shipping expectations IF shipping is part of the issue. Please resolve my issue in a timely manner.Business Response
Date: 06/10/2024
Tracking Number:
9434611105500796767647
Expected Delivery by
THURSDAY June 13, 2024 by 9:00pm
Your package is moving within the **** network and is on track to be delivered by the expected delivery date. As of June 9, 2024 at 6:58 pm, it is currently in transit to the next facility.
Moving Through Network
In Transit, Arriving On Time
June 9, 2024, 6:58 pm
Departed **** Facility
********, OR 97215
June 9, 2024, 4:12 am...Customer Answer
Date: 06/12/2024
Better Business Bureau,My only concern moving forward is whether I can trust ordering from this company in the future. I understand shipping delays and such, but this seems to be a common occurrence by the other reviews. I dont mind waiting longer for produces, as long as a company is honest and realistic about shipping expectations. If their estimated shipping time is repeatedly not being fulfilled, I am kindly requesting that they change their information on their website to a more realistic timeframe. Id rather know a product will take longer to ship, than to not know whether or not it will arrive at all.
The company Bio-Alternatives sent the product right after I filed a complaint with BBB (whether by coincidence or bc I filed a complaint). Id rather not go through this process to receive an order. I have reviewed the response made by the business in reference to complaint ID ********, and because I have now received my product, I do find this issue to be resolved. However, I do ask the company to kindly update their shipping estimates. I hope to have better experiences in the future with them.Sincerely,
***********************Initial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Past orders have arrived in a timely manner. Placed an order and credit card has been charged on 05/12/2024. I have not received an email confirming the order, have not received the order. I have emailed and called the company several times with no response. If I am not getting the product I ordered I would like to be advised of that and have my credit card refunded.Business Response
Date: 06/10/2024
Tracking Number:
9434611105500182309833
Expected Delivery on
MONDAY June10, 2024 by 7:55pm
Your item is out for delivery on June 10, 2024 at 6:10 am in *****************
Out for Delivery
Out for Delivery, Expected Delivery by 7:55pm
CONROE, *******;77302
June 10, 2024, 6:10 am
Arrived at Post Office
CONROE, *******;77301
June 10, 2024, 5:56 amInitial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It started over 2 year ago when I purchased MSM I noticed that it was completely different. It was crystallized MSM And not the regular powder form. I contacted the company numerous times just for them to lie to me. I know the difference between ******** MSM And powdered MSM Crystallized MSM Has fillers, where pure MSM powder dissolves completely in water. They tried telling me there was no difference, but i've been taking this stuff for twenty five years. They would not let me speak to a supervisor they just brushed me off.Business Response
Date: 05/03/2024
All of our products are pure 100% Natural. Bio-Alternatives takes pride in the fact that we DO NOT add ANYTHING other than the product itself. There are NO flow agents, NO binding agents, and NO fillers. Because these products are all natural there can and will be some variants based on climate, harvest, rain fall, etc. Every batch of product comes with a Certificate of Analysis verifying its authenticity. Once we receive the product it is tested both in house and with an outside lab to confirm results. If there are ever any doubts to these claims, our customers are welcome and even encouraged to have the product tested themselves to insure purity and authenticity.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order. Payment charged to credit card but goods not received despite being charged. Message left with vendor not returned.Business Response
Date: 02/12/2024
Because of the holidays and severe snow storms in the month of Jan, orders have been taking longer than normal to process and ship with several days of no electricity, internet and phone lines. Sorry for the delay and any inconvenience this has caused you. A full refund has been credited back to your account.Initial Complaint
Date:01/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on 12/23/23 with past merchandise received in appx 1-week. Sent several email and made several call, some went to a "full mailbox" and have yet to receive a response from the vendor.Business Response
Date: 01/25/2024
Due to the holidays and the extreme weather with down power lines, phone lines and internet orders have been taking longer than normal to process and ship. Your order was shipped via **** and moving within the network. The tracking number is: 9434611206217193645857 We are so sorry for the delay and any inconvenience this has caused you. Once again, thank you for choosing Bio-Alternatives and have a great day.Customer Answer
Date: 01/26/2024
Better Business Bureau:
While I laud the business's response, I am remiss to accept excuses for their failure both for their failure to ship in a timely window or to respond to my status requests over a period of several days. And, while their response is commendable, the tracking info they provided still shows that, after 30 days since the order was placed, the "package' is still shows that it is awaiting pick-up by the *****
Sincerely,
*******************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered coloidial silver on 12/21 /23 4 quart bottles for about 79 dollars, called twice , gave a message twice, no response. Would like product, but would also accept refund if necessary.Business Response
Date: 01/22/2024
Good Morning,
Your order is on its way. The tracking number is: **** **** **** **** **** 17 Shipped via USPS
Initial Complaint
Date:12/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order November 15, 2023. *** reached out to this company via email, ******** messenger and tried calling and left several messages and then Ive called again and their memory is full on their phone. Ive had no issues with ordering from them in the past. I would really love to receive the product and if not, I would like my money credited back.Business Response
Date: 12/18/2023
Bio-Alternatives has had serious shipping delays from suppliers and therefore creating a domino affect on production and delivery times. We are so sorry for this delay and the inconvenience this has caused, your order is on its way.
Shipping and tracking info from ***
Last Updated: 12/18/2023 2:05 P.M. EST
Shipment Details Shipment ********************* shown are in Local Time ChangeTime Zone
12/15/2023
4:18 A.M. On the Way
Departed from Facility
********, **, *************
12/14/2023
8:54 P.M. Arrived at Facility
********, **, *************
12/14/2023
8:28 P.M. Departed from Facility
********, **, *************
12/14/2023
1:37 P.M. Arrived at Facility
********, **, *************
12/14/2023
9:49 A.M. Departed from Facility
********, **, *************
12/13/2023
10:55 P.M. Arrived at Facility
********, **, *************
12/13/2023
8:00 P.M. Departed from Facility
*************, **, *************
12/13/2023
7:25 P.M. Origin Scan
*************, **, *************
11/20/2023
10:16 A.M. Label Created
Shipper created a label, *** has not received the package yet.
*************Customer Answer
Date: 12/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Vitamin B12 from Bio-Alternatives on March 14, 2022. Worked well enough to reduce dosage. Lasted until August 11, 2022. August 12th, 2022, opened newly purchased bottle of B12 and placed one dropper under tongue then swallowed it. Immediately developed an allergic reaction. Facial, mouth and tongue swelling, itching skin, labored breathing and red bumps on various parts of my body. I went into anti-allergic mode, then thought to call the company because the Vitamin B tasted like Peppermint. I contact them and spoke with Ms. ****** who (to summarize) was not willing to extend any type of assistance that would help me in my current condition. It was scary and I wanted her to tell me if I could have been poisioned by the *************** She did not offer to replace the B12 or offer a refund. NOTHING! I was dealing with trying to breathe and wanted to move forward. I asked her for a return label to send back all of her products because I no longer had any confidence in her company and she refused. She also refused a refund. Contacted Bio-Alternatives ********** ***************** (twice) via e-mail and to date have not recieved a response. I then contacted my credit card company and told them the situation. They gave me a temporary credit, pending response from Bi0-Alternatives. Bio Alternatives responded several weeks later: The items were received in acceptable conditon. The credit was reversed. I then reached out to their office and was told that quality assurance protocols were in place to insure no cross contamination. However she did state that their vendors have different sources to obtain their ingredients from. They have no control over where the vendors get their products from. I returned their products at a cost of $17.00 plus supplies, faxing documents to my credit card company, etc... According to **** their products were returned 10-14-2020. To date, no refund of $83.35. They have my money and I have nothing. Requesting a refund.Business Response
Date: 11/30/2022
Customer filed a complaint with both PayPal and her Credit Card company. After long and carful review both PayPal and the ******************* found in favor of Bio-Alternatives and determined no fault of the company. Bio-Alternatives takes pride in providing the highest quality products at an affordable price.Customer Answer
Date: 12/08/2022
Complaint: 18476889
I am rejecting this response because:I have never contacted PayPal about my dispute with Bio-Alternatives.
After taking a dropper full of their Vitamin B12, I experienced serious allergic reactions.
I reached out to Bio-Alternatives and their company offered me nothing.
I then contacted Bio-Alternatives via e-mail (twice, at that time) and received no response.
I contacted my credit card company and they rescinded my initial payment to Bio-Alternatives.
After several weeks my credit card company received a response from Bio-Alternatives stating that their products were received by me in acceptable condition. QUESTION: Where they present at the time I opened their package? No, they were not. How could their company know anything about the condition of their products? There was a leaking bottle. My credit card company gave my credit amount back to Bio-Alternatives and asked me for further information. Bio-Alternatives attempted to delay their response to coincide with the credit card companys time limitations.
During the information gathering stages of my filed claim, ***************************** I contacted my credit card company and asked for more time, due to the hurricane. They agreed and granted my request. I worked closely with them to provide the information they requested and filed it two days before the ending date of their original timeline. However, throughout the uploading process, there were some issues with the uploading links; thusly the 90 days had concluded and I was directed to reach out to the seller and hopefully resolve the dispute with them. I want to make this clear.CAPITAL ONE WORKED CLOSELY WITH ME THROUGHOUT THIS PROCESS. We worked together through the challenges and they were supportive. They have rules and the companies they do business with are aware of those rules and guidelines.
I once again sent a couple of e-mails to Bio-Alternatives and was completely ignored.
As stated previously, I sent all of my documentation to my credit card company. There were over a hundred hours spent gathering text(s), receipts, photos, documenting phone calls, copies of e-mails and shipping information.
Bio-Alternatives failed to mention that ALL OF THEIR PRODUCTS HAVE BEEN RETURNED TO THEM. These products were individually wrapped and labeled; in addition to being packed in protective pellets and paid for by me.
Bio-Alternatives failed to offer any solutions. Once the money was returned, it became: We have your money, now leave us alone. I invested over $125.00 in this business transaction. TO DATE:I have ZERO products and ZERO dollars.
Bio-Alternatives have their products in their possession, along with my payment for said products. If a company has their merchandise back, why doesnt the customer have their money back? That would be a fair and legal business exchange. This exchange has only benefited Bio-Alternatives and left me with a frightful medical experience and zero money returned to me.At this point, its fraud.
Sincerely,
**************************************Business Response
Date: 12/12/2022
Bio-Alternatives does it's best to respond same or nest business day to any issues or complaints as to resolve in a timely manner.
It is stated on our website:
"If you are not satisfied with our product simply return the unused portion within 30 days for a refund. *Money-Back return policy applies to single item purchases valued at less than $50.00 only. Shipping charges are non-refundable."
The reason for this company policy is because we would NEVER restock and resale product that has previously left our building to another customer to ensure safety and product quality.
To answer the question as to how the company knows the condition of the products: As the customer stated (not by the advise of the ********************** nor its employees) she did send ALL of the products back to Bio-Alternatives. Nothing was damaged and all was in good condition when received. Unfortunately, everything was thrown in the trash and no refund was issued as per company policy.
A dispute was filed with PayPal along with a chargeback with the credit card company and both found in favor with Bio-Alternatives.
Copied from PayPay:
Not as described - chargeback
Your buyer reported that they weren't satisfied with the item or service they received
Case status:Closed
The case was closed in your favor.
Your responses
September 4, 2022 at 2:16:18 PM PDT
You provided the following supporting info.
Customer placed order on Fri June 3rd. Shipping **** processed and created label on Mon June 6th. **** started tracking movement on June 8th with delivery on June 21st. We allow requests for returns 30 days from the time order is received rather than from when it was ordered (due to shipping delays) on single purchased items of $50.00 or less. In no way does this fall within our return policy guidelines, as it is several items and well beyond the 30 days. I'm confused as to how this order is not as described as she received everything she ordered and our company is proud to provide the highest quality product at an affordable price.Copied from the web page: BIO-ALTERNATIVES is a manufacturer & distributor of fine Nutritional Supplements and Alternative Therapy / Alternative Medicine products. Our item's are of the highest quality available. If you are not satisfied with our product simply return the unused portion within 30 days for a refund. *Money-Back return policy applies to single item purchases valued at less than $50.00 only. Shipping charges are non-refundable.
Case detailsCase ID:
******************
Disputed amount:
$83.35 USD
Buyer info:
**************************************
Date reported: September 2, 2022
Invoice ID: *********
Transaction ID: *****************
Transaction amount: $83.35 USD
Additional Info
Item details:
Item name: 4 Pack D3 Item number: 851060 Quantity: 1
Item name: 4 Pack B12 Item number: 843027 Quantity: 1
Item name: ************** 2oz Item number: 1390094 Quantity: 2
Item name: Oregano Oil 1oz Item number: 849623 Quantity: 1Customer Answer
Date: 12/21/2022
Complaint: 18476889
I am rejecting this response because:Bio-Alternatives has admitted to receiving their products back. They further state that they discarded each of the products.
However, it is a crime to receive money for goods and the purchaser has neither the money nor the goods in their possession.
To date, the seller has both the money and the goods.
The buyer has neither the money nor the goods.
This dispute can be fairly resolved by:
1. Seller offers a refund to purchaser.
2. Seller offers to return all products to the purchaser.
3. Seller offers a store credit to the purchaser.
I am not interested in anything other than a refund. However, these are the fair and legal way(s) to handle these types of disputes.
I look forward to your response.
Sincerely,
**************************************
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