Complaints
This profile includes complaints for Bio-Alternatives's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ORDERED 3 ITEMS ON 7/10 I HAVE NOT HEARD ANYTHING THEY CHARGED ME $21.00 FOR SHIPPING THEY Take your money and nothing. At this point the reputation is garbage going down the drain I want my money back this is not a way to do business. if you could reach them to get info maybe you would wait but to take your money overcharge for your vitamins shows this business does not care anymore. The business looks closed and I do not want my products anymore why would you charge $21.00 for shipping something under 5lbs and it takes a month. The company is no longer reputable there is a complaint filed everyday no employees to talk to who is working?
Business Response
Date: 08/14/2025
Hi ******, As per your request a full refund has been credited back to your account. Invoice ID ********* and the shipping label has been voided. If you do, however, receive the order please keep at no charge for the inconvenience. Once again, Thank you for choosing Bio-Alternatives and have a great day.Initial Complaint
Date:08/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 9, 2025 I placed an order for (2) 4 Pack Ph Balance, total amount $130.89. My credit card was charged immediately. I received confirmation of the order, then nothing. No shipping info nor any further communication. I have emailed them three times with no response, and called their listed number a dozen times. Each time I get the message my call cannot be completed at this time. I have decided to find a similar product elsewhere, and would like a credit of $130.89 issued to my credit card.Business Response
Date: 08/05/2025
Good Morning, As per your request a full refund has been credited back to your account. So sorry for the delay and inconvenience. Have a wonderful day.Customer Answer
Date: 08/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
E *** ******Initial Complaint
Date:07/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order July 8th received email confirmation and cc charged for *****. As of 7/21/2025 received notice on **** informed delivery that a label was created and and **** is awaiting item. It is now 07/31/2025 and **** is still awaiting item???I have tried calling Bio-Alternatives several times and the call is not going through.Had a similar issue just over a year ago. I would like my ordered to be sent, however if it is not going to be sent I would like the business to call me ************ to refund me for my orderBusiness Response
Date: 08/08/2025
Good Afternoon,
As stated over the phone a day or so ago, your order is moving through the network and is on it's way. Because it is not Priority mail it does not get scanned every time a postal carrier handles it. If for whatever reason you do not receive your package by the end of the day on Fri Aug 15th we will gladly investigate the problem and reship the product. Once again, thank you for choosing Bio-Alternatives and have a great day.
Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 12, 2025 I placed an order with the company, Bio-Alternatives. My order was confirmed for a total of $34.47. My credit card was charged the same day. As of today, July 24, 2025, I still have not received my product or received any correspondence that it has shipped. I have emailed and called. Phone rings, and then a get the messages are full response.Business Response
Date: 07/25/2025
Good Afternoon,
The item had been on back order and is now on its way and should be arriving soon. So sorry for the delay and the inconvenience.
Tracking Information
Add Tracking Info
9405550105501014178696
July 24, 2025 at 1:51:22 PM PDT
Sent by USPSOnce again, thank you for choosing Bio-Alternatives and have a great day.
Customer Answer
Date: 07/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:07/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 pouches of Anti-anxiety *********** 250 grams each. I placed my order on June 28, 2025 on their web site. I have not received anything from them. I tried calling and emailing them several times. No one picks up the phone and the message is always the same..."memory full" I've emailed them and have not had any response from them as well. I don't understand how you have rated this company as an A. The public needs to be warned about this company. I have ordered from them in the past and did receive the product. But now I'm not getting any response or any reimbursement for a product they did not send out. I also asked for a tracking number and have not hear a word for this company.Business Response
Date: 07/24/2025
Hello,
Tracking Information you requested:
9405511206217867485759
July 17, 2025 at 11:01:18 AM PDT
Sent by USPSAs per your request a full refund has been credited back to your account.
Invoice Sent
DateJuly 24, 2025 at 1:38:43 PM PDT
Transaction *******************
Transaction status Completed
Gross amount -$76.89 USD
Invoice ***********Have a great day,
Bio-Alternatives
Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made online purchases with this company in the past, as well as have referred patients to them. All was fine. It is painfully obvious that Bio-Alternatives is NOT managing their business in a professional manner any longer (2025). As MANY customers have reported, **************** does not answer their incoming phonelines...email contact goes ignored...and **** shipping prices have been artificially hyper-inflated to generate an additional layer of profit. This is indicative of a small company "circling the drain". As a Medical professional, I urge clients to avoid this company altogether, so as to avoid professional embarrassment.Business Response
Date: 08/05/2025
Good Morning,
Bio-Alternatives is proud to provide the highest quality products at the most affordable price possible. As for the shipping cost, we do not have control over what **** and *** charge us. Rates are based on weight, size of box and where it is being shipped from and to. We do however, offer free shipping on all orders $79.00 or more shipped anywhere in the ****
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on June 24 2025, the cost was taken off my debit card and as of July 2 2025 I have yet to received the order. I've tried multiple times to get someone on the phone and as of this post, I have not been able to contact anyone at Bioalternatives. All I get is the phone ringing and then a robot telling me the memory is full. I've been doing business with them for over 15 years.Business Response
Date: 07/03/2025
***** called yesterday and talked to a sales *** on 2 different occasions. At that time the computers were down and technical support was currently working on the problem. As soon as the computers were up and running a call was made to ***** and a message was left on his machine that his order has been processed, the tracking number, the shipping **** has it packaged and the order is on its way.Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order online on 6/17/25.I received an acknowledgment from them same day. Also, payment confirmation from ****** was received same day. They have not shipped my order and they arent answering their phone. I think this a poor way to operate a business. I have been a customer of theirs for many years and have not had this kind of problem.Business Response
Date: 06/27/2025
*****,
So sorry for the delay in delivery of your order. Unfortunately, the item you wanted was on back order and therefore causing delays in shipping. Whenever there is a delay in shipping the phones and emails get inundated with inquiries making it even harder to respond. Your item is back in stock, and now on the shelves, ready for shipping. Your package is boxed up, and out the door, being shipped via USPS. Tracking number: 9405550105501006040895. Bio-Alternatives takes pride in providing high quality products and will not ever compromise for a lesser product to get the order out faster. Once again, Sorry for the delay, and as always, we thank you for your order!
Have a wonderful day,
Bio-Alternatives
Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to place an order for the last two weeks. The website says that I failed the Captcha but one was never provided. Ive called and left messages with no response. Today their phone rings for a few minutes then hangs up. I really hope that they are not going out of business because they have great, pure products. And I have been using them for years.Business Response
Date: 01/22/2025
Good Morning ******,
Bio-Alternatives is indeed still open and in business!! We added new security features, the Captcha being one and having issues with accepting orders on the web site, because of that the phone lines have been overloaded with incoming calls. We do have tech support working on the problem. In the meantime, you are welcome to try calling back or, if you would like for us to give you a call to place your order we would be happy to do that. You can email ************************************************************* with your phone number to have someone give you a call.
Thank you for choosing Bio-Alternatives and have a great day.
Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am relieved to hear that Bio-Alternatives is still in fact open for business. I will email them my phone number so they can call me for my order.
I do want them to be aware of the problem that I am having placing an order online. The Captcha does not appear on my iPhone and iPad. When I hit submit I get a message saying that I failed the Captcha.
Thank you and have a good day.
Sincerely,
****** *******Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered oregano oil several weeks ago and have heard nothing. No one picks up the phone and the memory is full so I cant leave a message. I have left messages at the contact us on the website and no response. I goggled if this business is legit and found many others having the same problem at this time.Business Response
Date: 11/26/2024
So sorry to hear that you have not been able to reach a sales **** Phone calls are answered all day during normal business hours. If all representatives are busy helping other customers then they will do call backs in the order the call was received. ***** times the machine is filled with junk calls that take a lot of time sifting through and deleted, same goes for emails. Your order has been packaged, shipped out and moving through the network via USPS. The tracking number is: 9405511105502443793789 Once again, we thank you for choosing Bio-Alternatives and wish you a great day.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ********
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