Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DaBella has 66 locations, listed below.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the job has been completed in June 2025, Ive had to fix all their mistakes at my expense:The drip watering system had 5 splits in it from their scaffolding - irrigation company came out to fix to the tune of $500 They broke 3 solar lights - I have to replace The caulking was so bad it needed to be cut out and redone in places They left flappers (boards that are not tight to the wall) that had to be nailed down - 20+ on the lower half, who knows on the upper gables They did not pick up their screws, staples, nails etc to the tune of 1 flat tire so far. They were suppose to go over my yard and landscaping with a big magnet to pick it all up They did not power wash the driveway, which was part of the contract They did not have a porta-potty which was part of the contract - Im scared to look in the corner of my landscaping that is sheltered from view They replaced my dryer vent with a broken one - its not impairing the function and Ill live with it They put the lowest boards on the south side OVER weeds growing - I dug them out from under (mostly) after they left They drilled holes in my roof to connect their safety cables, but I have no way of knowing if they caulked them in after removal - I rather doubt it They interrupted my internet cable 3 times, the last time I saw them working on the box saying they had kinked the cable but were fixing it properly but they totally severed it and fixed it with electrical tape-replaced I dealt with verbal intimidation from the crew supervisor to the extent that the rest of the crew heard what was happening and came up to protect me I dealt with texts that ranted at me when I asked question or had a complaint They broke the covers off my outdoor outlets-Ive replaced them at my expense They knocked floating shelves off my inside walls from pounding so hard I am missing 1 new outdoor umbrella that was still in the box, a tarp they used because they forgot theirs and 2 5-gallon buckets

  

  Business Response

  Date: 08/01/2025

  This matter has been resolved directly with the customer. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invited these salesmen into my home and after their pitch we told them we needed time to decide if we were going to spend 30 thousand dollars. I told **** from Dabella he they sold me on the roof, but we need time to sort out our finances. After that he started calling his manager and offering better deals. I told them they had been here for an hour and a half and they still would try to offer lower prices instead of respecting me in my own house.

  

  Business Response

  Date: 07/24/2025

  Thank you for bringing your concerns to our attention. At DaBella, we pride ourselves on operating with honesty, professionalism, and respect in every customer interaction. Our sales process is designed to be informative and thorough, ensuring homeowners have all the details they need to make an educated decision about their home improvement investment. We understand that our team spent a considerable amount of time with you during the appointment, and we apologize if that experience felt overwhelming or pressured in any way. Our representatives are trained to provide homeowners with various options, including promotional offers and financing opportunities, in an effort to be flexible and supportive of different budget ******** honor your request and ensure no further contact from DaBella, we have placed your information on our internal Do Not Contact list and taken the necessary steps to ensure you are fully removed from all future communications from DaBella. We appreciate the opportunity to respond and wish you all the best in your future home improvement endeavors.

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unwanted solicitations. I have requested over and over that they stop calling me and that I do not qualify for their services and they continue to call me. I am already on the National Registry for the Do Not Call List

  

  Business Response

  Date: 07/23/2025

  Thank you for bringing this matter to our attention. At DaBella, we take consumer privacy and compliance with all telemarketing laws, including the National Do Not Call Registry, very seriously. We strive to maintain the highest standards of professionalism and integrity in all of our marketing practices. Upon receiving this complaint, we immediately conducted an internal review and have placed the complainants contact information on our internal Do Not Contact list as well as our Marketing Suppression list. This ensures they will no longer be contacted by DaBella through any future campaigns, including calls, emails, mailers, or other forms of outreach. We sincerely regret any inconvenience or frustration caused and apologize if any previous attempts to opt-out were not fully processed. We are reinforcing our procedures with our teams to prevent any recurrence of this issue in the future. DaBella remains committed to respecting the preferences of all individuals and will continue to uphold the standards expected by our customers and regulatory agencies.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* put on a new roof and did not seal up the house properly and we now have a bat issue. We called and someone came out that couldnt speak English and sprayed a little foam around and we are still battling them. Also we are still picking up roofing nails all over the yard and I had 2 flat tires from it.

  

  Business Response

  Date: 07/29/2025

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration this experience may have caused. Our local office team and General Manager are currently working internally to submit a formal service request to address the issues you've reported. We are committed to investigating the matter thoroughly and ensuring an appropriate resolution. We understand how serious these concerns are and the impact they have had on your home and daily life. A team member will be reaching out to you shortly with next steps and to coordinate any necessary follow-up service. If you have any additional questions or concerns.  Please feel free to call us at ************** prompt 1. 

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  *****We would find it extremely important to have someone come out to resolve the issue that is able to speak English.  This was a major hang up when someone attempted to resolve this issue the last time****.  

  
  Sincerely,
  
  ***** & ****** *******

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They recently sided my house. Within a couple days some of the siding began to sag. After inspecting I realized portions of the siding are not attached to the structure. More sheets have fallen down on one side. I also notice 1 area they did not side and did no type of weather protection. Tyvek material is exposed. Some of the vinyl siding has been face nailed and is bowing at the joints. I have been documenting everything with photos and have shared them with the project coordinator, and an installer whom is supposed repair this. When I spoke to him he said he would keep me informed and was waiting on supplies. That was weeks ago. My first contact and request for repair on June 8th. No more than a week after there completion. Its been ***************************************** the mean time have found numberous incorrect installation issues. I just want the issues repair and done correctly. I paid 35k, half up front, and secound half was requested when they were a few hours from finishing. Correct installation is all I want.

  

  Business Response

  Date: 07/21/2025

  Thank you for bringing this matter to our attention.  The local office team and General Manager are working internally with the installers to resolve the customer's concerns on Friday July, 25th.  We will continue to provide updates to the customer and ensure their concern is resolved in a timely manner.  If you have any questions or concerns please contact us at ************** prompt 1.  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me should they follow through with the repairs. I have spoke with the manager anx he assured me a crew would be here to address the issues on the 25th of this month.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* from DaBella called me prior to the project and told me that their work was guaranteed and that no matter how many times I asked them to come back they would make sure I was completely satisfied with the work. She told me in order to get the invoice all resolved that I needed to sign off on the work, but not to worry because no matter what if I found issues they would take care of them right ********* forward to the actual project where two different colors of siding were ordered AND INSTALLED! Wires were left hanging all over my carport, and three of the four porchlights and my doorbell had been disconnected and left that way. DaBella knocked off $1000 to cover my electrician costs and my own labor for now having to paint my siding to match. ******, my representative, also promised that DaBella would be paying for the paint, but ******* refused to accomodate that, and when I pressed her, she said she would call ****** and call me right back. This was over a week ago and I have not heard from her since.I was in text contact with ****** a few days later and he said ******* was trying to find a good contractor to finish my work and didn't want to call me without a solution, but that I would hear from her by the end of the day. When I texted him again a few days later advising him I had not heard from ******* and what was the plan to get my house finished, he acted surprised that ******* had not reached out, and then I never heard back from him.I never got an invoice or itemized receipt, or any copy of the paperwork they made me sign. I got the ***** ****** paint to fix my siding and it DOES NOT MATCH. I BELIEVE THEY CHARGED ME FOR EXPENSIVE SIDING AND USED CHEAP SIDING INSTEAD, AS ***** ****** STANDS BY THEIR PAINT COLORS MATCHING THEIR PRE-COLORED SIDING! I truly believed they used an inferior product, charged me for the expensive siding that I requested, and are now trying to get away with not even finishing the crappy job that they started!

  

  Business Response

  Date: 07/21/2025

  Thank you for the opportunity to respond to the customers concerns. We would like to clarify a few key details regarding the resolution and communications related to this project.
  The customer signed an addendum agreement (Please see attached) that included a reimbursement, which accounted for various concerns, including the cost of paint. As shown in the attached addendum and the highlighted section, there was no separate promise of an additional reimbursement for paint beyond this agreement. The customer acknowledged and accepted the terms outlined at the time. Regarding the color concerns, the item the customer referred to as mismatched appears to be the utility blocks, which are only manufactured in white. These components are not available pre-colored to match siding and are standard in all installations. We understand the customer requested an itemized invoice; however, DaBella only issues a sales invoice for the project, which was sent to the customer via email. While we regret she was not satisfied with the format, it aligns with our standard documentation process. We also want to acknowledge the communication concerns. Our team made repeated efforts to connect directly with the customer, including sharing direct contact information, but we did not receive a return phone call. Instead, communication continued primarily through her sales representative, who is no longer with the company. This may have led to some delays and miscommunication. We value the customers business and we are committed to completing all contracted work to standard and will continue working toward a satisfactory resolution within the scope of the agreed terms.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23604720
  
  I am rejecting this response because they are being dishonest when they say they made numerous attempts to contact me.  They NEVER made any attempts to contact me, which is why I resorted to dealing directly with my sales representative, who I am sure left the company after seeing how horribly I was mistreated.

   

  I also NEVER received any invoice by email at all, itemized or not.  SEND THIS ASAP!

   

  They also never responded to the fact that there is still work left to do to correct the loose boards.  WHEN WILL THE WORK BE COMPLETED??

   

  They lied to me and are continuing to lie to me.  I need my boards fixed asap.  I can prove they never attempted to call as I have the history of contact with *******.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention.
  Following the customers most recent communication, we have taken the following steps to ensure the issue is addressed promptly and thoroughly. Our local team will be reaching out to the customer directly to review the concerns regarding the loose boards and arrange for any necessary corrections. A copy of the final invoice will be re-sent to the customer at the email address we have on file. We will also include the direct contact information for *******, the appropriate point of contact, to ensure the customer has a clear line of communication moving forward.

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023 Dabella installed 6 windows at my house for $16,719.48. Afterwards I realized that this was over double what other companies in the area were charging but that is besides the point. When we were being sold the windows in December of 2022, the company explained the type of windows we would be getting and specified that they had foam spacers to help with insulation. They also explained that the windows came with a lifetime guarantee if we experienced any problems. Soon after we began to notice that the windows were drafty and during cold weather months, there was a large amount of ice forming on the insides of the windows. We spent countless hours contacting Dabella and researching if our concerns were valid, since one of the people they sent to us said that it is normal to have large amounts of ice forming on our windows. Finally after countless other attempts to contact Dabella they finally sent the General Manager for the Yakima area **** ****** on March 5th, 2025. He told us that when he saw the pictures he did not believe that they were windows from Dabella since they only install windows with foam spacers while we had aluminum spacers. He explained that is probably why we were having issues with our insulation and why our energy bill had increased. He also explained that while we paid for a high quality glass for our windows, we did not have that high quality glass installed on our windows. He stated that all of the windows except maybe one would need to be replaced since we did not receive the product that we paid for. On April 1st he sent me a text explaining that when our windows were manufactured there was a shortage of spacers, which is why we received aluminum spacers instead of foam spacers. I told him that that was not okay since we paid for the high quality foam spacers and got a different lower quality product. After I sent him this message he stopped replying to my texts and has not answered my phone calls.

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to respond. We want to acknowledge the customers concerns.  We understand how this situation could be frustrating. We are currently in the process of working toward a quick resolution. The customer has been very easy to work with, and we appreciate his patience throughout this process. At this time, we are awaiting confirmation from one of our window product experts to ensure we have accurate technical information before finalizing and signing any additional agreements. Our goal is to provide a resolution that is fair, transparent, and reflective of the quality and service DaBella strives to uphold. We will continue to stay in contact with the customer to provide updates and ensure we are moving towards a mutually agreed resolution. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella didn't follow through on the offer their representatives made when I purchased my roof in February of 2024. I have contacted them several times but they have not called me back. I have detailed this in the attached document below.

  

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention.  The ************ team and project coordinator has been in direct contact with the customer to follow up on the next steps and actions to resolve their concerns.  We are working diligently to determine mutually agreed resolution with the customer.  If you have any additional questions or concerns please contact our customer service department at ************** prompt 1. 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman approached our home and asked our girlfriend about my law enforcement vehicle in the front. I came out and the salesman became aggressive asking who the homeowner is. I politely told the salesman we are not interested. The salesman began to get pushy, and became argumentative. The salesman began saying he talked to my boss at my law enforcement agency (which makes no sense). The salesman used aggressive tactics to attempt to influence my significant other, all while we have a new baby in the home. He would not be respectful and would not leave when asked too. The salesman would not provide contact information for a supervisor and would not provide permit information.

  

  Business Response

  Date: 07/10/2025

  Thank you for bringing this concern to our attention. At DaBella, we take all customer feedback seriously and strive to uphold the highest standards of professionalism, integrity, and respect in all our interactions with the community.
  We apologize about your experience with one of our representatives. While door-to-door outreach is a common and lawful part of our marketing efforts, it should always be conducted courteously and in full compliance with local regulations and personal boundaries. Please be assured that we are actively investigating this matter internally. It is not representative of our company values or the training our representatives receive. We have addressed this with the appropriate team to ensure any necessary actions are taken and that further outreach to your address will cease immediately, as per your request.If you are open to providing any further details that would help us identify the individual involved, we would appreciate the opportunity to follow up directly and ensure accountability. Thank you again for bringing this to our attention and allowing us the opportunity to respond. We remain committed to conducting our business with honesty, transparency, and respect at all times.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased windows to be installed through DaBella. We scheduled the installation and once that day came the installer mentioned that the color was not the color we wanted. The original sales person we delt with is no longer with the company. But neither my wife or I remember selecting grey. This resulted in the windows not being installed that day, we have not felt like DaBella has supported us through this process and the communication has been very minimal. All we are asking is for the job is to be done.

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. The local office manager and team are actively working with the manufacturer to ensure a prompt resolution for the customer. Communication will be made with the customer as soon as possible. Please rest assured that resolving their concerns is a priority for us. Should you have any questions or need further assistance, feel free to contact us at **************, prompt 1.