Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I am the victim of unfair and possibly underhanded dealings.On 4/3/2024 I was offered free labor on a battery installation which was subsequently qualified on 4/10/2024 only after the part had already been installed. The qualification was that in order to have a warranty the installation must be charged for, however I was not told this when I originally asked for a price quote. on 4/3 I asked my Kiefer service rep. for a price quote on a battery. He said $199.00. So, then I asked what was the price of install. He said, I wont charge you for install.However, one week later, after the battery was installed, I was presented with an invoice of ****** including $50.00 labor I did not understand this because he had originally offered the labor for free. When I **** this to his attention he said, Oh, I can still do the install for free but then there will be no warranty on the battery. When I asked him why that would be he said Its a Mazda corporate policy.I reached out to Mazda asking for written proof of the portion of their battery warranty that states if installation is not charged the warranty is voided. Although I made 3 requests to 2 different people no one has provided me with proof as of the writing of this review.The bottom line is that my service rep gave me an unqualified offer for a free service and that should be honored. That is the fair thing to do. If the rep. was unaware of Mazdas policies when he made me the offer then ****** Mazda should take responsibility for that, not me. Also if he forgot about the policy, again Kiefer should be responsible. And, if he deliberately did not tell me for whatever reason, then that speaks for itself.I am therefore requesting ****** Mazda issue me a credit for $50.00 to honor the words of their service rep.

  Business Response

  Date: 04/22/2024

  To whom this concerns:
  
  *********************** came into our dealership for a battery concern. We tested his battery at no charge and our machine showed the battery in good condition. ****************** insisted us putting a new battery in his vehicle under Mazdas factory warranty. Our *************************************** explained that we can only install a new battery if the test comes back (bad) under Mazdas factory warranty.
  
  After that he insisted to talk to me. I explained the warranty process to him, and gave him Mazdas customer service number. I explained to him they might be able to (Goodwill) a battery.
  
  A few days later he called the dealership to make an appointment to get a new battery installed as Mazda Gave him a Mazda E-Gift card for $150.00
  
  At that time our batteries where $199.00, and $97.50 to install which comes to a total of $296.50. He did not want to pay labor. At that time ***** gave him two options: He can pay for just that battery and we will waive the labor charge but it would not come with any warranty as Mazda requires a certified technician to install it for the warranty to be in effect. Or he can pay for the new battery and we would discount our labor down to $50.00 which he agreed to.
  
  Unfortunately,**** missed his appointment at the end of March and rescheduled for 4/10 to get his battery installed. On 4/1 Mazda up the price of that battery from $199.00 to $221.24. ****************** still proceeded with option 2 which at that time we proceeded to install the battery and charged him $272.35 which $150.00 were contributed by Mazda cooperate, leaving him a balance of $122.35.
  
  The very next day he called me and was displeased of his service and wanted his old battery back. I explained to him that I would refund him 100 percent of the cost and install his old battery for free. At that time, he said no to that offer and decided to keep the one we installed, and thats that last conversation we had with him.
  
  The whole time my staff including our general manager has treated ****************** fair and with respect.
  
  Thank you,
  ***********************
  Service Manager

  Customer Answer

  Date: 04/23/2024

  I do not accept the businessresponse. ****************** descriptions of certain facts are inaccurate.
  
  The first portion of his accounting,regarding the battery passing their test and Mazda refusing to cover it under their warranty is correct, however, with regards to the battery installation,**************** makes it sound like I was made aware of all costs and options prior to the installation.
  
  However I assure you I was not.  I had two conversation with ***** about the battery cost. The first was when I picked up the car after the battery test at the end of March and the second conversation was on the date of service after the battery was already installed in my car.
  
  **************** writes:
  
  He did not want to pay labor. At that time ***** gave him two options: He can pay for just that battery and we will waive the labor charge but it would not come with any warranty as Mazda requires a certified technician to install it for the warranty to be in effect.Or he can pay for the new battery and we would discount our labor down to $50.00 which he agreed to.
  
  Again, **************** makes it sound like this conversation took place before I scheduled service however this is not the case. In my initial conversation with *****, I never stated that I did not wish to pay for labor. That is completely inaccurate. ******, I asked ***** the price of install and he, of his own volition, offered the service for free.
  
  Additionally, during my initial conversation with ***** (in which he offered me free install service), he made no qualifying statements. No mention of options or warranty, nor was I given a price for install. The amount $296.50 was never mentioned. Only $199.00. I specifically asked for a price on installation, however rather than give me one he instead simply said he would install it for free.
  
  Again, with respect, **************** was not present for that conversation so he is only going on what ***** told him. However,I affirm that this is how the conversation went:
  
  Me:      How much are your batteries?
  James   $199.00
  Me:      How much is it to install?
  *****:  I wont charge you to install it.
  Me:      Wow,thank you very much.
  *****:  Weve got your back, buddy
  
  That was the whole conversation. No price quote, no mention of stipulation. I never asked for free labor, nor was given any information about a warranty waiver.
  
  The third inaccurate statement of ***************** is the following paragraph. He states that on the day of service, I agreed to an option before install. He says, ****************** still proceeded with option 2. Again, I was never informed of any options before having the service performed. Only after the service was performed was I told I would have to choose between warranty and free installation.
  
  Additionally, **************** told me that not only does Mazda technician have to install the battery for warranty to be in effect but the dealership must charge the customer to have the warranty be effective. He wrote: I spoke with *****, and to get the warranty on the battery you bought yesterday it requires a Mazda tech to install which requires a charge..
  
  However, I have requested both *************** and Mazda corporate to provide me with the documentation that substantiates their claim that the customer is required to be charged for an install to make the battery warranty valid and neither has done so to date.
  
  It is true that **************** offered me a full refund, however he only offered me 24 hours to come back to the dealership in order to receive it. I live 30 minutes from the dealership and had just taken off time from work the previous day to have the battery replaced. I was at the shop over 2 hours on Thursday and could not take off more time again on Friday. However, had I been offered even a few days I would have tried to make an arrangement to go back and return the battery.
  
  At this point it has come down to my word again *****. I know, by my honor, that I am presenting the facts accurately. In my initial conversation with ************ was led to believe that I could get a battery installed, with warranty , for $199.00 and was not informed of anything else (including options and corporate enforced install pricing)until after the service was completed.
  
  If **************** can provide a document showing that I knew about the install price before service I will retract all of my allegations and apologize for actions. However, short of that proof, I stand by the fact that the only information I had coming in for my appointment was a quote of 199 and an unqualified promise free install.
  
  Therefore I stand by my specific complaint against this business that I was given incomplete information leading to a skewed impression about the cost of service and should be refunded the install price of $50.00 while maintaining full warranty coverage.
  
  Thank You,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/26/2024

  It sounds like ****************** wants to be refunded the $50.00 for the labor.
  
  Kiefer Mazda will be happy to refund the $50.00 for the labor that carried the warranty on the battery as we did in the beginning.
  
  However, I will document in our file that due to a total labor refund we will not participate on any warranty moving forward with ****************** on his battery if such needed service comes up. Since we are now refunding the cost on the labor at 100 percent.
  
  
  Thank you,

  ***********************

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21599135
  
  I am rejecting this response because:
  
  I am not sure how **************** came to the conclusion he did from my last communication but it is still unacceptable.
  
  I will try one more time to explain what I want. I am offering him two options.
  
  When I came in at the end of March, I was verbally offered, by *************************, free installation on a battery with no mention that it would void the warranty.
  
  After the install of the battery I was told that Mazda has a corporate policy which forces the dealer to charge $50 for a battery install in order to validate warranty.
  
  So I will accept one of two things:
  
  EITHER:
  
  Kiefer Mazda should honor ****'s original offer and refund $50 while leaving and the battery warranty intact.  
  
  OR:
  
  Provide proof of the corporate policy that forced dealers to charge for Battery install to validate warranty.
  
  If Kiefer Mazda is unwilling or unable to provide one of those two things then the issue will remain unresolved.
  
  With regards,
  
  ***********************

  Business Response

  Date: 05/01/2024

  Hello ****,
  
  I apologize for the miscommunication. In the future, we will put our quotes to you in writing leaving no chance for error. I went ahead and refunded you $50 and you will receive your check in the mail.
  
  Thank you,
  
  ***** Kiefer
  Operations

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much Mr. ********************* I appreciate your willingness to review the circumstances refund the labor cost.
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Nissan Leaf from ****** Nissan in march 2020. In August of 2023 it had a incident where the breaks would flash all the warning lights, emit a grinding sound when applied and not engage when attempting to break; as though ABS was not longer working. At that time car was under warranty and brought into shop and after diagnosis and repair at ***** miles the mechanics replaced the brain assuming this was the faulty part. This repair left the car in the shop for a month (at the time I had a spare vehicle so it wasn't so devastating) January 31st 2024 at ***** the car did the exact same thing! Breaks Emitting a grinding sound, not engaging, and all the lights on the dash going off indicating I need to take it into the the dealer. I had paid extra for the premium package which has 5 days of rental but only after it is diagnosed. Car couldn't even been scheduled to be seen in the shop to be diagnosed for two weeks. Upon arriving in the shop because this was a previously misdiagnosed and misrepair (and no dout costly error on Nissans part) the management flagged an inspector to ensure current repair was correct.. Which took an additional two weeks to schedule inspector. Meanwhile ****** Nissan covered an additional 10 days of rental car but all other days have been out of pocket. Two weeks later the part the inspector approved arrives broken! Two weeks later new part (requested asap!) apparently arrives and none of the technicians in the mechanics office are able to find it! Two weeks later no updates on my vehicle, and it has now been inoperable for two months, with me paying out of pocket for rental cars for 45 days. How is any of this reasonable or "normal" service? This seems like extraordinarily poor organization, poor quality customer service, poor managerial skills and gross incompetence. I am reporting this, in hopes other people will steer away from buying from them and save themselves the mistake I have made.

  Business Response

  Date: 04/05/2024

  The General Manager, *******************, met with ******************************* on Tuesday, April 2nd, 2024 at 6:45PM to discuss her complaint. The dealership would reimburse ******************************* for the rental car fees she has paid if she provided her receipts. ******************************* has an appointment on Monday, April 8th, 2024 with the dealership to possibly trade in her Nissan Leaf for a Nissan Ariya.
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a ***** Accord from Kiefer that I physically did not get till January 3rd and I have an email from Kiefer dating I did not get it until January 3rd it's been into ***** twice since January 3rd and ***** had it for 2 months working on it from when I signed the papers in November but I physically did not get the car till January 3rd it's having the same issue that it was having before I got it Kiefer knew this it's too low to the ground for me Kiefer knew I had both my hips replaced and a bad back and I told them I needed a higher car and they brought up the ***** Accord and it's literally not even foot off the ground it hurts me getting in and out of it and now Kiefer refuses to do anything with it when I've had the car for two and a half months

  Business Response

  Date: 03/20/2024

  ****** called *** on Thursday the 14th, about her wanting to trade in her car.  She was telling him; it is hard for her to get in and out of the car because she had hip surgery.  *** had her come in the next day to see about getting her out of the Accord.  We were unable to get her out of the car.  She has too much negative equity since she bought back in October 24, 2023.  We have made every attempt to help her with this car every time she has any problem with it, we would get it fixed for her.  Also, would provide her with a rental car when she needed one.

  Customer Answer

  Date: 05/14/2024

  So I haven't heard anything from you guys since last email I sent so my car is still having issues with the lights coming on that the car was having before. Kiefer sold it to me and this time when they actually are pretty sure what they found. The issue for Kiefer is refusing to pay for it which is still the issue it was having before. Kiefer sold it to me the three times four times it was in the shop prior to me buying the car from Kiefer. And that car had been in a wreck. Kiefer lied on that email. I doubt they even turned it into any insurance and that's why they sold it to me and they shouldn't have been able to sell it to me for that much because it had been in a wreck. Kiefer did nothing but take advantage of a disabled older woman that went in there by herself to get her a different car. That's all Kiefer did. Was take advantage of a disabled elderly woman.

  Business Response

  Date: 05/16/2024

  It's our understanding that the ***** dealership has a part on order for the customer. We are happy to look at the customer's concerns if problems continue after the new part from ***** is installed.
  
  

  Customer Answer

  Date: 05/24/2024

  ****** called it hasn't been taken care of my mother passed away so.

  When you keep her called, they told me to just call me back in a week.They haven't called me back

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, 06/19/2023, I dropped off my 2021 Kia ***** for a ****** mile service appointment before 11am. I was surprised when I returned to retrieve my vehicle later that there is a several inch crack on the passenger side windshield, approximately 2/3 of the way up. I absolutely would've noticed this prior to dropping the car off. I watched the video provided to me and it's difficult for me to see if the crack was there when the vehicle was being serviced or not. I am definitely not accusing anyone or speculating; accidents happen, etc.******* didn't seem interested in addressing the issue, and had I not been running behind for another appointment, I definitely would've demanded a resolution on the spot. I even text my passenger from yesterday and confirmed there was no crack the day prior, just in case I couldn't see it or didn't notice it.I am asking that Kiefer Kia repair / replace my windshield at my convenience - I took the day off of work to secure the appointment as it stands. I'm incredibly disappointed that this happened and ******* was in a big hurry to get back inside and not address it with me.I'm attaching a photo; I apologize for the poor quality, I'm definitely not a photographer, but I am a proud car owner and prefer to keep my vehicle safe and maintained.I called the General Manager, ***********************, and left a voice mail. When he did not return my call several days later, I called back and I was told he was unavailable.Several months later, I have finally been able to afford to replace the windshield and recommended wipers. I am asking for a reimbursement of $109.98 which is the cost of my insurance deductible as well as the recommended replacement wipers for safety.I will no longer do business with Kiefer and will not recommend them to anyone.

  Business Response

  Date: 03/19/2024

  Kiefer Kia's Service Manager reached out to **************** on Tuesday, March 19, 2024. Kiefer Kia will reimburse **************** his request for reimbursement in the amount of $109.98.

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with them to get a safety recall that was suppose to be free for my 2014 kia *** which was to install an anti theft measure to the ignition. Which had resulted in them freezing my ignition in the accessory position leaving my car on to kill the battery. They were trying to make me believe that there was previous damage to the ignition before they ever touched it. I have been a mechanic for the last 7 years and know that there was no previous damage. They told me that they were not comfortable doing the job because of said previous damage but failed to get comformation from me to see if i still wanted them to do the job and started the job. Now they want me to pay $350 for a new ignition that they broke and still have the bolts to my column cowl. They told me that they were unsure if the bolts went into a wiring harness so they left them out. I fail to understand how a dealership fails to know about the one brand that they are kniwn to sell and work on. There has been stress on my entire household because of this situation and are now down to one car.

  Business Response

  Date: 03/18/2024

  Kiefer Kia's Service Manager reached out to **************** on Monday, March 18, 2024 to let him know that the dealership will repair his vehicle at no cost. **************** is happy with the outcome.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2015 Nissan Titan for $50,000 on January of 2022. The truck had ***** mile on it. The next morning the truck broke down, the driver side axle broke. I took it back to get it fixed and ended up paying over $*****. Three months later the passenger side axle broke, again I took it back to dealership and again I ended up paying over ***** to get fix. On May of *************************************************************************************************** This time I took the truck somewhere else. The truck was inspected and the steering wheel had broken. The steering intermediate shaft and the rack and pinion have been loose at were the intermediate shaft attached to the rack and damaged both components. Now I have to replace the intermediate steering shaft, rack and pinion. And do alignment. This will cost me roughly another $ *****. I have spent over $7000 fixing the truck. On top of that my payment for the truck is over $800 a month. I was sold a junk truck. My family and I dont feel safe operating that vehicle. Thank you for your time..

  Business Response

  Date: 06/26/2023

  We are so sorry to hear of the problems ****************** has been having with his truck.  We understand that repair bills on top of a car payment can create stress on a customers finances.  When we sell a used vehicle we dont know how the vehicle was cared for, or how long a vehicle will last.  We do a thorough inspection by a qualified technician, and we do a short road test.  If the vehicle drives well, and has no visible signs of damage there is no way for us to know when a vehicle will break.  To provide additional piece of mind we do include a 3 month/3,000 mile limited warranty on all used vehicles Kiefer Mazda sells that have under ******* miles. 
  
  Mr. ******** current problems are occurring after well over a year, and ****** miles of use.  When ****************** purchased his 2015 Nissan Titan it had over ****** miles on it.  While the current ****** miles is not a lot of miles for a vehicle, Mr. ******** truck is lifted and has large wheels and tires.  Large wheels and tires will add additional stress on suspension, drive train and steering components. Additionally, If a previous owner did some off roading this could have also put additional stress on drive train components.
  
  I reached out to see what we could do to assist ****************** with his current issues.  Unfortunately, ****************** had already repaired the steering issues he reported in his complaint.  Im not sure why ***************** did not bring the truck to us for his steering issues, or why he did not attempt to utilize his service contract to cover the repairs. ****************** told me about some current issues he is now having with the brake system on the truck.  I offered to evaluate the current issues at no charge, and that I would see if we and/or his service contract could cover part or all of the needed brake repairs.
  
  ****************** expressed his desire to trade out of his current truck.  I told ****************** that we are always willing to evaluate customers situations, and to try and formulate options to address customer concerns.  However, customers budgets, equity, credit scores, vehicle prices, interest rates, and lender advances will always affect the options we are able to provide.
  
  I left ****************** my number.  ****************** was going to evaluate his current situation and let me know how we can assist him at this time.
  
  Very truly yours,
  **** Kiefer, Dealer Principal
  Kiefer Mazda  
  

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** sold me a lifetime oil change warranty that I could utilize for oil changes. Upon needing the oil change, I was told nobody in town would honor the warranty and the closest place that will honor it is over 2 hours away from me. I reached out to ****** on 10/8/2021 regarding the difficulty to get the warranty honored anywhere locally. Kiefer suggested I find an ASE certified tech or any reputable dealer to honor it. I continually reached out to dealers locally and still no luck. I then contacted the warranty company and they informed me the closest place to honor it is over 2 hours away from me. I reached out to ****** again on 12/14/21 and the same day they offered to cancel the lifetime oil changes and stated the refund would be put back into my auto loan. I signed the cancelation policy on 12/16/21 and between 1/30/22, 2/2/22, and 3/4/22 the dealer stopped all contact regarding a follow up on the pro rated amount. I finally heard back on 3/5/22 and they stated they had limited abilities to help and again did not contact me until 8/9/22 to tell me they would follow up with the warranty clerk for an update and stated its out of their hands once paperwork has been signed. I reached out to my lender on 8/10/22 stating the issue and asked for any updates. The lender responded on 8/11/22 and said they never received a refund check from ****** *** and once they do they would update me. Its now 5/27/23 and I STILL have not been pro rated any amount for a useless lifetime oil change warranty which Im STILL paying in my monthly car payment. It should take 2 years to complete this once a cancelation policy is SIGNED and dated in 2021. Ill never own another *** again, let alone recommend anybody to buy a car from ****** ***. I just want my cancelation to happen and pro rated amount back into my auto loan.

  Business Response

  Date: 05/30/2023

  We are so sorry to hear of Ms. ****** experience trying to cancel her pre-paid maintenance.  Ms.****** ********** and detail was very enlightening, and will help us to improve our processes going forward.
  
  Today we sent a check to Ms. ****** lender Central *********************** for the full purchase price and added a second check to cover interest charges ************** incurred in the delay of her refund.
  
  I attempted to call ************** to appologize for our failure to timely process her cancellation, but her mailbox was not set up.  Please accept our sincere apologies for the delay, and frustration we caused.
  
  Very truly yours,
  
  **** Kiefer, Dealer Principal
  Kiefer Kia

  Customer Answer

  Date: 06/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I firmly believe that kiefer mazda has buried me in debt with my car as of august ********************************************************************************************************************************************************************** doing so without proper counseling put me with a car payment I simply cannot afford and does not allow me to live off my paychecks. I requested to lower my car payment and downgrade the previous car and got the complete opposite.

  Business Response

  Date: 02/15/2023

  We've had multiple communications with ******** via email and she has been in a couple of times. We believe ******** feels better about the purchase of her Subaru from us but she really wants a ***** CRV. We continue to work with ******** and we are hopeful that with a qualified co-applicant, we will be able to help her acquire her ***** CRV. Thank you.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Toypta Corolla on October 21st 2022 from Kiefer Mazda in ******. I drove off the lot that night and came straight home. I went on the 22nd to get in my " new car" to take my family somewhere and noticed a LOUD noise coming from the front. I immediately reached out to Mazda about the problem and not having the car for 12 hours and problems have popped up. I have asked to cancle my purchase (which they can do.) I was told bring the car in on Tuesday I brought the car down to them at Tuesday. I was told my tire was complete worn on the inside and needed replaced. I was willing to replace the tires. On Thursday my car started to shake and the sound had gotten worse. **** had reached out to me and said he would personally look at my vehicle. He never did once again it was in their shop and now it was my tires were perfect and I needed a bearing. I told them again I want to return this vehicle as to many problems have happened. Thursday they ordered the bearing said it would be their Friday. Friday came it never showed up. On Monday 10/31/22 the part showed up late the afternoon so Tuesday 11/1/2022 I had the car down there at 10:00 am. I was told they will replace the bearing and it will be done in a couple house. 5pm I call and was told they replaced the bearing, but it hasn't stopped the shaking and noise. They need to keep my car over night. I have tried every day to reach out to **** and multiple of the workers at Mazda have told him I need to speak with him on this. He avoids my calls and has yet to return any calls it's been 10 days. Absolutely sick to my stomach. When I brought up my door is leaking and they don't lock to ************ was chuckled at and told people make human errors.

  Business Response

  Date: 11/09/2022

  We have addressed ************** concerns and took care of the issues she had with the vehicle.  The vehicle was also delivered to her home after the repairs were completed.
  
  Please let us know if there is anything else you may require from us.
  
  Thank you.

  *******************

  General Manager