Business ProfileforPlanet Fitness

June 2022 - graduate school, moved away from ********* - was informed I could just go to other planet fitness when I moved Jan/Feb 2023 - went to current planet fitness in *********** and asked they cancel my membership - they scanned my membership ID barcode on my phone and told me they would take care of it Jan 2024 - checked my yearly financial statements and saw planet fitness was still charging me monthly and a year annual fee - called *********** location and they told me I had to cancel in person with my home gym the original gym I had opened my account with in ********* and gave me no other information to cancel my membership - called the ********* location and told them I no longer lived there, I was then given information I wasnt given before that I could write a letter to cancel my subscription as long as I included the personal information they needed (name/email/phone number)- I wrote and mailed this letter at the end of January beginning of February 2024 I mentioned in my letter that unless this was resolved, and I was refunded for services I havent used I would contact the BBB - I checked my February statement and saw I was charged again - I called the ********* location again, and was told over the phone that even when they receive letters to cancel it doesn't always get done - I was told a manager would contact me and I haven't heard from anyone