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Business Profile

Vitamins and Supplements

Zeus Labs Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item at a specified price from the vendor a week later vendor randomly submits a $29.99 charge to my bank.

    Business Response

    Date: 10/08/2025

    Hi Secrek,
    Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.


    When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.


    The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.


    That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. Ive also processed a full refund of the $29.99 back to your original payment method. You should see the funds reflected in your account within 35 business days.


    If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.


    Best regards,
    ********

  • Initial Complaint

    Date:09/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item at a specified price from the vendor a week later vendor randomly submits a $29.99 charge to my bank.

    Business Response

    Date: 09/24/2025

     

    Hello Kesha,

    Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.

    When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.

    The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.

    That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. Additionally, I already process a refund for $29.99. Kindly, wait for 3 to 5 business days to have it posted to your bank but still depends on your bank processing time.

    If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.

    Best regards,
    ********

  • Initial Complaint

    Date:09/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 27, 2025, I ordered 2 Pkgs if gummies for $19.95. Then on 9/4/2025 $29.99 was pending to come out my account that was not authorized. Finally, a payment $29.99 was deducted from my account on 9/8/2025 that was not authorized. I have tried to contact ******* but it hard to get through to them by phone. I have read complaint that this has happened to other customers. I was not aware of this being a subscription when I made my first purchase with them. I am asking that my $29.99 be refunded to my account.

    Business Response

    Date: 09/09/2025

    Hi ******,

    Thank you for reaching out and letting us know about the unexpected $29.99 charge. I apologize for any confusion or frustration this has caused.

    When you placed your order, your purchase automatically enrolled you in our VIP Membership subscription, which is noted during checkout and on our website. The VIP Membership allows us to offer you significant savings of 50-85% on supplements and free shipping, as we actually operate at a loss on each order. The $29.99 monthly membership fee helps us cover these costs and provides you with unlimited discounted orders each month with no additional shipping charges.

    Since you did not wish to continue with the subscription, I have canceled your membership moving forward, and you will not see any further subscription charges from us. I am also processing a full refund for the $29.99 charge back to your account. The refund should appear in your account in the next few business days, depending on your banks processing times.

    If you have any additional questions or need further assistance, please let me know. I am happy to help.

    Best regards,  
    ********

  • Initial Complaint

    Date:08/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Zeus Labs website on August 7, 2025, for $17.95, that charged was authorized and came out of my bank account, but on August 14, 2025, an additional $29.99 was charged and that was not authorized, I want a refund for my $29.99 charge.

    Business Response

    Date: 08/30/2025

    Hello,
    Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.

    When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.

    The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.

    That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. I also refunded back the $29.99 charge.

    If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.

    Best regards,
    ********

  • Initial Complaint

    Date:08/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from the company for $17.99 back in June from a social media website they were advertising the product on. After ordering the product, it was taking a while for it to come, so I googled the name of the company and found reviews that after they purchased the item from the company that they were trying to charge an additional $29.99 so I blocked them on my bank account website so that they would not put any additional charges on my card however, probably within two weeks later there was a decline charge on my debit card for $29.99. Fast-forward two months later today I checked my bank account online and noticed that Zeus labs company had put the charge for $29.99 through on my account which was an unauthorized purchase I didnt order anything else from this company and dont know why they charged anything without my permission. I am very angry and dont appreciate being scammed out of money for something I didnt agree to pay for. I did report it to my bank. Please be aware that this company will continue to put charges through if you make one person with their company please be aware they will continue to put additional charges through without your authorization.

    Business Response

    Date: 08/05/2025

    Hi ******!

    Thank you for reaching out and letting us know about the charges on your card. I apologize for any confusion or frustration this has caused. When you place an order through our website, your purchase will include automatic enrollment in our monthly subscription program. This is clearly noted during checkout and on our website. The subscription allows us to offer products at prices below our cost and provide free shipping on all orders. We actually operate at a loss on each order, and the monthly membership fee is what allows us to continue offering these benefits. As a member, you can place as many discounted orders as you like each month.

    We completely understand if this wasnt something you intended, and well be happy to help you cancel the subscription. However, we werent able to locate any order details under the name ****** *********, using the phone number ************** and email address ********************** Could you please provide your order number or shipping address so we can assist you further? For faster resolution, feel free to email us at *****************************************************.

     


    Best regards,
    ****** - Zeus Labs Support

  • Initial Complaint

    Date:06/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this business on 5/30 and never got a confirmation email about my purchase, although they took the money right away from my account. I emailed them a few days later and was told they had trouble finding my order due to an incorrect email address but i ended up receiving it a few days later. However, I checked my account on 6/13 and noticed they had charged me an additional $29.99, which was unauthorized. Looking at the reviews on their ******** page, this has happened to almost everyone that have ordered from them. I sent them an email for a refund but havent gotten a response yet.

    Business Response

    Date: 06/14/2025

    Hi ******,

    Thank you for reaching out and sharing what happened. We are really sorry for the trouble and confusion youve experienced.
    We're glad to hear your original order eventually arrived, but we completely understand your concern about the unexpected $29.99 charge. Wed be happy to clarify.

    When you placed your initial order for $17.99, it included enrollment in our VIP Membership subscription, which begins 7 days after your first purchase. This membership comes with a $29.99 monthly fee and gives you access to our products at cost, with free shipping on every order.

    The reason we offer this program is to keep our prices as low as possibleeven below costand to continue offering free shipping on all orders. The membership fee helps us sustain these benefits, as we dont profit from the discounted product prices themselves.

    That said, we completely understand if this isnt something you intended. Weve gone ahead and canceled your subscription, so you wont see any future charges.

    If you have any other questions or need further assistance, please dont hesitate to reply. We're always happy to help.

     

    Best regards,
    ****** - Zeus Labs Support



    Customer Answer

    Date: 06/14/2025

     
    Complaint: 23468979

    I am rejecting this response because:

    I was not made aware that I would automatically be signed up for a subscription upon ordering from this company.  It didnt say that anywhere on the website, therefore I was charged without my consent and I would like a refund and confirmation that the subscription was cancelled.  

    Sincerely,

    ****** ******

    Business Response

    Date: 06/20/2025

    Hi ******,

    Thank you for reaching out. We apologized for the confusion and any inconvenience caused. Your subscription was cancelled, and the pending charge was reversedit should already reflect in your bank account. Please let us know if you need anything else.

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vitamins on February 16. It is a month later and I still havent received them nor have I received any updated tracking information. The company then just charged my card an additional $29.99 for apparently a VIP membership that I signed up for when I ordered the vitamins last month. it is a small disclaimer and fine print agreeing to this when you place an order with this company. You are not asked if you would like to join this membership monthly subscription nor are you giving any email confirmation or any information about this monthly fee.

    Business Response

    Date: 03/13/2025

    Hello,

    I hope this email finds you well.I would like to take a moment to clarify how our membership works and address any concerns regarding your order.

    1. On our product page, we provide a notification explaining how our membership ******************
    2. We offer our products at wholesale cost, and the subscription fee charged grants customers access to these products at our *****************
    3. In addition to offering these products at wholesale pricing, we also provide free shipping, meaning we do not make any profit on the sale of ******************
    4. As per our records, a refund for your subscription was processed on March 10, 2025.
    5. Due to ongoing trade wars, shipping times have significantly increased. However, based on tracking updates, your order was marked "Out for Delivery" in Bensalem, ** 19020 on March 13, 2025, at 08:55 AM, with an expected delivery by 9:00 PM.
    Please let us know if you need any further clarification. We appreciate your patience and understanding.

    Best regards,

    Business Response

    Date: 03/13/2025

    Zeus Labs

Zeus Labs Co is NOT a BBB Accredited Business.

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