Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ***** was placed 11/15/25 in the amount of *****, YET a second amount of ***** was charged on 11/22/25. NO ADDITIONAL ORDER WAS PLACED AND THE $***** CHARGE ON 11/22/25 WAS UNAUTHORIZED, FDAUDULENT; AND HAS BEEN DISPUTED WITH MY CREDIT CARD ISSUER AS AN UNAUTHORIZED AND FRAUDULENT CHARGE.

  Business Response

  Date: 12/02/2025

  Customer: ****** *.
  Order: *****
  Date: 12/02/2025

  
  Hello, and thank you for bringing this matter to our attention. On behalf of Zeus Labs, we sincerely apologize for the frustration and inconvenience you experienced when a VIP Membership charge appeared after receiving your order. We take complaints like this very seriously and appreciate the opportunity to address it.

  
  When the order was placed, the customer was automatically enrolled in our VIP Membership program. This program offers ongoing benefits including 5085% off supplements and free shipping, and carries a monthly fee of $29.99. We regret that this may not have been made sufficiently clear during checkout.

  
  Your VIP Membership has now been canceled, and no further charges will occur. A full refund of $29.99 has been issued to the original payment method. Please allow three to five business days for the refund to appear on your statement. If the refund does not appear after this time, we will investigate and resolve it promptly.

  
  To prevent similar misunderstandings in the future, we are reviewing our checkout and confirmation pages to make recurring billing terms more visible and easier to understand. We are also providing additional training to our support team to ensure faster recognition and resolution of similar cases, and will add clearer unsubscribe and cancellation links to all relevant emails.

  
  If you need any further assistance, please contact our Customer Support team at ********************************** Please reference your order number and this BBB complaint so we can locate your account immediately.

  
  We truly regret the negative experience and appreciate the opportunity to correct it. Our goal is to provide both high-quality products and a transparent, positive shopping experience. If there is anything else the BBB or the customer requires to fully resolve this matter, we are more than willing to assist.

  
  Sincerely,
  Zeus Labs

  Customer Answer

  Date: 12/04/2025

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID ********.  
  
  Thank you.
  
  ****** *.

• Initial Complaint

  Date:11/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because I am extremely dissatisfied with my experience using your product. Not only did the product fail to deliver any noticeable results, but I also discovered an additional subscription charge that was never clearly disclosed in your advertising.I paid $17.97 for the product, and less than 10 days later, I was charged an unexpected $29.99 monthly subscription fee. I did not knowingly enroll in any membership, and I feel misled and taken advantage of.I am requesting that this unauthorized subscription be canceled immediately.Additionally, I am requesting a full refund for both the product which did not work as advertised and the subscription ******* this point, I feel like I paid a premium price for what amounted to nothing more than an overpriced piece of candy.Please address this issue promptly.

  Business Response

  Date: 11/19/2025

  Customer: ****** ********
  Order: #*****
  Date: 11/15/2025
  
  Hello, and thank you for bringing this matter to our attention. On behalf of Zeus Labs, we sincerely apologize for the frustration and disappointment you experienced with both the product and the unexpected VIP Membership charge. We understand how upsetting this situation must have been, and we appreciate the opportunity to address it.
  
  When the order was placed, the customer was automatically enrolled in our VIP Membership program. This program offers ongoing benefits including 5085% off supplements and free shipping, and carries a monthly fee of $29.99. However, we regret that this may not have been made sufficiently clear during checkout, and we apologize for any confusion or inconvenience this caused.
  
  Your VIP Membership has now been canceled, and no further charges will occur. Weve also processed a full refund of all $29.99 charge back to your original payment method. You should see the funds reflected in your account within 35 business days.
  
  Regarding your request for a full refund of the product, we understand your concerns and truly apologize that the product did not meet your expectations. However, after reviewing our policy, orders are eligible for a refund only within our 30-day money-back guarantee window. Since this order is now outside that timeframe, it unfortunately no longer qualifies for a full product refund. We sincerely apologize for any inconvenience this may cause.
  
  To help prevent similar misunderstandings in the future, we are reviewing our checkout and confirmation pages to ensure that recurring billing terms are more visible and easier to understand. We are also providing additional training to our support team to ensure faster recognition and resolution of similar cases.
  
  If you need further assistance, please contact our Customer Support team at **********************************************************
  . Please reference your order number and this concern so we can assist you immediately.
  
  We truly regret the negative experience and appreciate the opportunity to make things right. Our goal is to provide both high-quality products and a transparent, positive shopping experience. If there is anything else you need to fully resolve this matter, we are more than willing to help.
  
  Sincerely,
  Zeus Labs

• Initial Complaint

  Date:11/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ONE time for ONE order and they've been drafting my account once a month for five months at $29.99 each month. I *never* subscribed to a recurring service.

  Business Response

  Date: 11/14/2025

  Customer: ****** *******
  Order: #*****
  Date: November 14, 2025
  
  Hello, and thank you for bringing this matter to our attention. On behalf of Zeus Labs, we sincerely apologize for the frustration and inconvenience you experienced when a VIP Membership charge appeared after receiving your order. We take complaints like this very seriously and appreciate the opportunity to address it.
  
  When the order was placed, the customer was automatically enrolled in our VIP Membership program. This program offers ongoing benefits including 5085% off supplements and free shipping, and carries a monthly fee of $29.99. We regret that this may not have been made sufficiently clear during checkout.
  
  Your VIP Membership has now been canceled, and no further charges will occur. A full refund of $149.95 has been issued to the original payment method. Please allow three to five business days for the refund to appear on your statement. If the refund does not appear after this time, we will investigate and resolve it promptly.
  
  To prevent similar misunderstandings in the future, we are reviewing our checkout and confirmation pages to make recurring billing terms more visible and easier to understand. We are also providing additional training to our support team to ensure faster recognition and resolution of similar cases, and will add clearer unsubscribe and cancellation links to all relevant emails.
  
  If you need any further assistance, please contact our Customer Support team at **********************************************************
  . Please reference your order number and this BBB complaint so we can locate your account immediately.
  
  We truly regret the negative experience and appreciate the opportunity to correct it. Our goal is to provide both high-quality products and a transparent, positive shopping experience. If there is anything else the BBB or the customer requires to fully resolve this matter, we are more than willing to assist.
  
  Sincerely,
  Zeus Labs

• Initial Complaint

  Date:10/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just ordered from this company and had pills delivered 4 days ago and had a call for fraud from my bank that they tried to charge my card again for $29, I just got 2 bottles delivered, what kind of liver do you think I have, this is ridiculous and fraudulent. Stop scamming people and there was nothing at check out that there was going to be recurring payments. Stop with the scams.

  Business Response

  Date: 11/12/2025

  Hello ******,
  
  Thank you for taking the time to share your concerns. We truly understand how upsetting it must have been to see an unexpected charge after just receiving your order, and were very sorry for the frustration and inconvenience this has caused.
  
  When your order was placed, it included automatic enrollment in our VIP Membership program, which is noted during checkout and on our website. This program is designed to offer customers exclusive benefits such as 5085% off supplements and free shipping. The $29.99 monthly membership fee supports these ongoing discounts and helps us continue providing premium-quality products at reduced prices.
  
  That said, we completely understand how this may have been confusing, and we want to make things right. Please rest assured that your subscription has been fully canceled, and you will not be billed again.
  
  We sincerely apologize for any misunderstanding and appreciate the opportunity to address your concerns. Its never our intention to cause any confusion or frustration, and we value your feedback as it helps us improve how we communicate our offers more clearly.
  
  If theres anything else we can assist you with, please dont hesitate to reach out. Were here to help and want to ensure your experience ends on a positive note.
  
  Warm regards,
  Zeus Labs

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item at a specified price from the vendor a week later vendor randomly submits a $29.99 charge to my bank.

  Business Response

  Date: 10/08/2025

  Hi Secrek,
  Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.

  
  When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.

  
  The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.

  
  That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. Ive also processed a full refund of the $29.99 back to your original payment method. You should see the funds reflected in your account within 35 business days.

  
  If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.

  
  Best regards,
  ********

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item at a specified price from the vendor a week later vendor randomly submits a $29.99 charge to my bank.

  Business Response

  Date: 09/24/2025

   

  Hello Kesha,
  
  Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.
  
  When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.
  
  The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.
  
  That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. Additionally, I already process a refund for $29.99. Kindly, wait for 3 to 5 business days to have it posted to your bank but still depends on your bank processing time.
  
  If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.
  
  Best regards,
  ********

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2025, I ordered 2 Pkgs if gummies for $19.95. Then on 9/4/2025 $29.99 was pending to come out my account that was not authorized. Finally, a payment $29.99 was deducted from my account on 9/8/2025 that was not authorized. I have tried to contact ******* but it hard to get through to them by phone. I have read complaint that this has happened to other customers. I was not aware of this being a subscription when I made my first purchase with them. I am asking that my $29.99 be refunded to my account.

  Business Response

  Date: 09/09/2025

  Hi ******,
  
  Thank you for reaching out and letting us know about the unexpected $29.99 charge. I apologize for any confusion or frustration this has caused.
  
  When you placed your order, your purchase automatically enrolled you in our VIP Membership subscription, which is noted during checkout and on our website. The VIP Membership allows us to offer you significant savings of 50-85% on supplements and free shipping, as we actually operate at a loss on each order. The $29.99 monthly membership fee helps us cover these costs and provides you with unlimited discounted orders each month with no additional shipping charges.
  
  Since you did not wish to continue with the subscription, I have canceled your membership moving forward, and you will not see any further subscription charges from us. I am also processing a full refund for the $29.99 charge back to your account. The refund should appear in your account in the next few business days, depending on your banks processing times.
  
  If you have any additional questions or need further assistance, please let me know. I am happy to help.
  
  Best regards,  
  ********

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Zeus Labs website on August 7, 2025, for $17.95, that charged was authorized and came out of my bank account, but on August 14, 2025, an additional $29.99 was charged and that was not authorized, I want a refund for my $29.99 charge.

  Business Response

  Date: 08/30/2025

  Hello,
  Thank you for reaching out, and I appreciate you bringing this to our attention. Im sorry for any confusion regarding the recent $29.99 charge.
  
  When you placed your order, it included automatic enrollment in our VIP Membership program this is noted at checkout and on our website.
  
  The VIP Membership offers exclusive benefits such as 5085% off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.
  
  That said, I understand you only intended to make a one-time purchase. Ive canceled your VIP Membership, and you will not be charged again moving forward. I also refunded back the $29.99 charge.
  
  If you have any other questions or need further assistance, please dont hesitate to reach out Im always happy to help.
  
  Best regards,
  ********

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from the company for $17.99 back in June from a social media website they were advertising the product on. After ordering the product, it was taking a while for it to come, so I googled the name of the company and found reviews that after they purchased the item from the company that they were trying to charge an additional $29.99 so I blocked them on my bank account website so that they would not put any additional charges on my card however, probably within two weeks later there was a decline charge on my debit card for $29.99. Fast-forward two months later today I checked my bank account online and noticed that Zeus labs company had put the charge for $29.99 through on my account which was an unauthorized purchase I didnt order anything else from this company and dont know why they charged anything without my permission. I am very angry and dont appreciate being scammed out of money for something I didnt agree to pay for. I did report it to my bank. Please be aware that this company will continue to put charges through if you make one person with their company please be aware they will continue to put additional charges through without your authorization.

  Business Response

  Date: 08/05/2025

  Hi ******!

  Thank you for reaching out and letting us know about the charges on your card. I apologize for any confusion or frustration this has caused. When you place an order through our website, your purchase will include automatic enrollment in our monthly subscription program. This is clearly noted during checkout and on our website. The subscription allows us to offer products at prices below our cost and provide free shipping on all orders. We actually operate at a loss on each order, and the monthly membership fee is what allows us to continue offering these benefits. As a member, you can place as many discounted orders as you like each month.

  We completely understand if this wasnt something you intended, and well be happy to help you cancel the subscription. However, we werent able to locate any order details under the name ****** *********, using the phone number ************** and email address ********************** Could you please provide your order number or shipping address so we can assist you further? For faster resolution, feel free to email us at *****************************************************.

   

  
  Best regards,
  ****** - Zeus Labs Support
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from this business on 5/30 and never got a confirmation email about my purchase, although they took the money right away from my account. I emailed them a few days later and was told they had trouble finding my order due to an incorrect email address but i ended up receiving it a few days later. However, I checked my account on 6/13 and noticed they had charged me an additional $29.99, which was unauthorized. Looking at the reviews on their ******** page, this has happened to almost everyone that have ordered from them. I sent them an email for a refund but havent gotten a response yet.

  Business Response

  Date: 06/14/2025

  Hi ******,

  Thank you for reaching out and sharing what happened. We are really sorry for the trouble and confusion youve experienced.
  We're glad to hear your original order eventually arrived, but we completely understand your concern about the unexpected $29.99 charge. Wed be happy to clarify.
  
  When you placed your initial order for $17.99, it included enrollment in our VIP Membership subscription, which begins 7 days after your first purchase. This membership comes with a $29.99 monthly fee and gives you access to our products at cost, with free shipping on every order.
  
  The reason we offer this program is to keep our prices as low as possibleeven below costand to continue offering free shipping on all orders. The membership fee helps us sustain these benefits, as we dont profit from the discounted product prices themselves.
  
  That said, we completely understand if this isnt something you intended. Weve gone ahead and canceled your subscription, so you wont see any future charges.
  
  If you have any other questions or need further assistance, please dont hesitate to reply. We're always happy to help.

   

  Best regards,
  ****** - Zeus Labs Support
  
  
  
  

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23468979
  
  I am rejecting this response because:
  
  I was not made aware that I would automatically be signed up for a subscription upon ordering from this company.  It didnt say that anywhere on the website, therefore I was charged without my consent and I would like a refund and confirmation that the subscription was cancelled.  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/20/2025

  Hi ******,

  Thank you for reaching out. We apologized for the confusion and any inconvenience caused. Your subscription was cancelled, and the pending charge was reversedit should already reflect in your bank account. Please let us know if you need anything else.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******