ComplaintsforItrip Vacations Bend
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Complaint Details
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Initial Complaint
07/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I rented a property through the VRBO application with iTrip Vacations Northwest. Our stay was for 3 nights beginning 5/20/21, checking out on 5/23/21. On the morning of 5/22, we lost water in the house. We called iTrip and spoke to Corey and he said he would look into it. Approximately two hours later, we had to curtail our vacation activities to go home and check the water with no luck and with no follow up from iTrip. We called iTrip and spoke to Corey again and he advised us to reset the circuit breakers in the house - still no water. Approximately two hours later we called again and spoke to Corey and he said we need to reset the circuit breaker in the pump house, requiring us to hike 50 yards into the woods and climb down a ladder into the pump house pit. That actually worked, though only for about an hour per reset. We had to continually climb down into an unsafe pit. iTrip never initiated communication; I did. Corey promised an unsatisfactory $250 rebate which I've yet to see.Business response
07/06/2021
This is not our business. We are a franchise, and the franchise this customer is referring to is not ours. We are located in Bend, Oregon. The customer refers to *****. ***** is one of the owners of the franchise located in Portland, ORCustomer response
07/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.