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Find a Location

Itrip Vacations Bend has 1 locations, listed below.

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    Business ProfileforItrip Vacations Bend

    Vacation Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    320 SW Century Dr 405-353, Bend, OR 97702
    BBB File Opened:
    11/24/2020

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    07/01/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I rented a property through the VRBO application with iTrip Vacations Northwest. Our stay was for 3 nights beginning 5/20/21, checking out on 5/23/21. On the morning of 5/22, we lost water in the house. We called iTrip and spoke to Corey and he said he would look into it. Approximately two hours later, we had to curtail our vacation activities to go home and check the water with no luck and with no follow up from iTrip. We called iTrip and spoke to Corey again and he advised us to reset the circuit breakers in the house - still no water. Approximately two hours later we called again and spoke to Corey and he said we need to reset the circuit breaker in the pump house, requiring us to hike 50 yards into the woods and climb down a ladder into the pump house pit. That actually worked, though only for about an hour per reset. We had to continually climb down into an unsafe pit. iTrip never initiated communication; I did. Corey promised an unsatisfactory $250 rebate which I've yet to see.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jessie V

    1 star

    01/09/2024

    We booked back in December 2023 a VRBO for my familys very first vacation together for my moms 70th birthday in July ****. We got a text message 3 weeks later from Itrip NW that they must cancel or move your booking as this home is no longer able to be rented at this time. We could rebook for the same days but DOUBLE the price per night. 3 different families got together to book this place in a single night. We were so excited knowing we had it booked and done! We were very disappointed. I talked with *** from ItripNW and she told me that the owners had repairs and wanted the house the days we booked. Hours later the dates we booked were finally blocked out on the itrip website assuming so the owners can do their repairs which happens to be during their busiest time of year. Fast forward to 3 days later, our days were once again available??but for DOUBLE the price we originally paid. I truly think itripnw screwed up on their pricing and once they realized their mistake they canceled our reservation and jacked up the prices by DOUBLE in hopes that we would rebook. Im actually thankful we had this terrible experience with them because we clearly would never want to support a company who operates this was. Its not ethical and I think others should be aware. If you do your research youll see this is not an isolated incident.

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