Reviews

This profile includes reviews for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Les Schwab Tire Center has 676 locations, listed below.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

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  Les Schwab Tire Center

  2842 Pocatello Ave American Falls, ID 83211-5459

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  Les Schwab Tire Center

  160 SE Bishop Blvd Pullman, WA 99163-4911

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  Les Schwab Tire Center

  4357 US Hwy 2 Priest River, ID 83856

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  Les Schwab Tire Center

  63360 Us Highway 93 Ronan, MT 59864-2717

Review Details

• Review fromPhyllis A

  Date: 07/16/2025

  1 star
  This review is for the Les Schwab in ****************. Although, it's the policy for all Les Schwabs.I would give Les Schwab 0 stars if I could. They are unethical and corrupt. A few days ago I paid $36 to get my car inspected for driving ***** My windshield was broken, so it didn't pass. Everything else was fine. Within a couple of days I had my windshield replaced. All they needed to do was check off the windshield as passed. They insisted on doing a second inspection and charging a second time. Even if they needed to take a few minutes to do a second inspection, they shouldn't have charged for it again.Before doing the inspection, they could have pointed out that it would pass the inspection with the broken windshield and that it needed to be replaced for it to pass. The manager was cold as ice and wouldn't even consider not charging for a second inspection, which only takes a few minutes.I'm taking my car to another place for the inspection and will never use Les Schwab again.

• Review fromDino Z

  Date: 07/13/2025

  5 stars
  Great service from Reedsport Oregon store. When my tire separated on my classic show car. I got immediate response and a young man came out took my tire and wheel back to the shop mounted a new tire and brought it back. Then I went to shop to have the other front tire matched. Fast careful service to my show car. Friendly and polite and clean bathrooms. Thank you Les Schwab.

• Review fromMr. U

  Date: 07/07/2025

  1 star
  On June 10, 2025, I received a letter from Les Schwab (**********************) stating I had 30 days to bring valid ID and finalize my approved credit account. I followed their instructions and came in on July 3well within the 30-day window.Despite this, I was told I was too late and would need to reapply, which would require a second hard credit inquiry I never consented to. Staff admitted the letter was sent late due to their internal system but still refused to honor the original *********** make matters worse, they collected my Social Security number and photocopied my ID, but refused to give me a written denial, an explanation, or even the name of the employee who handled my information. I was told to call corporate instead.This is a serious mishandling of both private information and consumer credit rights. *** filed a formal complaint with the ************************************. This location showed a complete lack of accountability, and I wouldnt recommend trusting them with your credit or your personal information.

• Review frombrian b

  Date: 07/07/2025

  1 star
  went to *** **** to try to get new tires for my car, WHAT A NIGHTMARE! i had new rims i wanted installed with the new tires, was there for over 3 and a half hours with four attempts to do it right. finally ready to leave. the manager comes out and stops us saying he cant find part of our history with them so he cant finance us and they would have to take the tires back off the car! not one part of there job did they do right! never seen such shodyness work ever, they dont have a clue what there doing.

• Review fromJon S

  Date: 06/27/2025

  5 stars
  It was the best quick and they did amazing they even let my child have a tour and gave her some glasses

• Review fromRichard P

  Date: 06/20/2025

  1 star
  Dont use this business. My van been in 3 times in less then a year for my brakes. The mechinics dont know what they are doing. 3 times is crazy. Now my control arms are busted when they admitted to put on warped rotors. Do not leave your car there you will regret it

  Les Schwab Tire Center

  Date: 07/18/2025

  BBB Review - *********
  We regret that Mr. ********* had a negative experience at *************************************, Les Schwab Tire Center (the Tire Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ********* brought his 2002 Dodge Grand Caravan (vehicle) to the Tire Center on May 25, 2024, for front brake service. On August 31, 2024, he returned to the Tire Center and reported the vehicle shaking at freeway speeds. The Tire Center replaced the brakes free of charge per Les Schwabs warranty. 
  
  
  On June 7, 2025, Mr. ********* returned to the Tire Center and reported that the brakes were wearing. The technician performing the brake inspection discovered that the control arm bushings were worn. The control arm bushings are a rubber wear-and-tear component and at this point the vehicle was 23 years old with over ******* miles. They are not part of the braking system, and Les Schwab could not have damaged them with its prior brake work. The Tire Center technician recommended the control arms be replaced. Mr. ********* agreed and authorized the work to be performed. Moreover, Les Schwab replaced the brakes again free of charge pursuant to Les Schwabs warranty. 
  
  
  Although Les Schwab disagrees with the allegations in his report, we would like to assure Mr. ********* we remain committed to providing the best service and products possible.
  
  

• Review fromMiguel P

  Date: 05/27/2025

  1 star
  Dear Better Business Bureau,I am writing to express my deep disappointment and frustration with the customer service I received on Tuesday, May 27, 2025, around 1:30 PM at the Les Schwab location in ***********, Oregon.I visited this location to purchase four new tires for a Tesla ************** patiently waiting for assistance, a staff member who identified himself as ***** (or ***) approached me. I explained that I had previously received a quote for the tires and provided my phone number so he could retrieve the information.Immediately after I gave him my phone number, ***** raised his voice repeatedly, saying wait, wait, wait in a rude and condescending manner, as if I had done something wrong. When I calmly told him there was no need to raise his voice, he continued to speak loudly, even in front of other customers, insisting that it was simply his normal voice. This behavior was both disrespectful and unprofessional.From what I observed earlier, ***** appeared upset due to a prior disagreement with another customer. Regardless of his mood, it is completely unacceptable for a customer service representative to take out frustrations on customers or humiliate them publicly.This issue is not just about my experienceits about how every single customer is treated. Every person who walks into that location deserves to be treated with respect and courtesy. The poor treatment I witnessed reflects a larger issue with how customer service is handled at this location.I respectfully request that the Better Business Bureau notify Les Schwab of this complaint and encourage corrective action to prevent similar incidents in the future.Thank you for your time and attention to this matter.

• Review fromR. S.

  Date: 05/24/2025

  1 star
  After being stranded 2 miles from home with an under-warranty but dead Les Schwab battery, we were told by the Service Mgr. that we would have a 3-hour wait and also be charged $320 for a jump-start, although they were only 2 miles away and open for another 2 hours as well! Due to a local boating festival, they had multiple trucks sitting idly by the Rogue River just in case one of the trucks hauling a speedboat needed any help. What? Our same battery died a week ago in ******* and we received free and immediate help, but not here. We've been loyal Les Schwab customers for many years, but no more. My *********** husband had to hike 1.5 miles in the heat to get our truck in order to perform our own jump-start. That's such pool customer service at the *********** south location on ************!

  Les Schwab Tire Center

  Date: 06/23/2025

  BBB Review
  We regret that the Stephensons had a negative experience at the Les Schwab tire center located at ****************************************************************, (the Grants Pass Tire Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  As background, Memorial Day weekend is typically one of the Grants Pass Tire Centers busiest days. This year was no exception. According to Les Schwabs records, the Stephensons called the Grants Pass Tire Center at around 5:00 p.m. on May 24, 2025the Saturday of Memorial Day weekend and the Boatnik festival. The Stephensons explained that they suffered a dead car battery near their home and requested help.
  The Grants Pass Tire Center assistant manager answered the call. He explained that all service trucks were working the Boatnik festival. He also let the Stephensons know that the Grants Pass Tire Center was busy working on over 120 customer vehicles that day alone. He explained that unfortunately Les Schwab could not help immediately, but he would be happy to dispatch his next available employee and service truck as soon as they became available. The Assistant Manager also assured the Stephensons that he would work with them on pricingespecially if the battery was under warranty because, in those circumstances, only the cost of the out-of-store service call would be charged.
  Les Schwab apologizes for the inconvenience that this incident caused the Stephensons and would like to assure them that Les Schwab remains committed to providing the best service and products possible.
  
  

  R. S.

  Date: 06/24/2025

  The ***************** Manager said nothing about "working with us on pricing," but said definitely that the "festival delayed service call" would cost us $320! That was all he said about pricing and everyone who heard our story couldn't believe that just one of all those Les Schwab trucks at the festival couldn't drive a few miles to help two people with a Les Schwab battery still under warranty who are both in their mid-70s and prevent the husband from walking home over a mile in the terrible heat. "Not very great customer service" we heard from person after person. By the way, we have accessed virtually every service that the Les Schwab centers provide and have always previously been very satisfied. Unfortunately, not this time!

• Review frommike h

  Date: 05/04/2025

  2 stars
  Paid around 2000 dollars for new tires and forgot an alignment but remembered when the new tire pulled to the right. Made an appointment for the alignment. the truck still pulled to the right, went back and got another alignment, that one still pulled to the right. went on vacation and thought I would deal with this later. Got back and called to say it still was not right and was told it had been more than 30 days, so I brought it back for the third try, this one worked but was thinking they would not charge me, well wrong, so I paid 260 or so and wasted about 6+ hours for a simple alignment, all the while my old tires went straight down the road .I did not feel like fighting this day so I will get any alignments in future somewhere else. It is sad, I used to have a lot of respect for les Schwab for the way conducted business, but I think maybe they are just another business trying to get as much money from you as they can,sad

  Les Schwab Tire Center

  Date: 05/22/2025

  BBB Review
  We regret Mr. ****** had a negative experience at the ********************************************* Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with Mr. ****** to resolve the concerns raised with your office. If the customer could please contact our store assistant manager, ****, directly at ************, he will attempt to resolve his concerns.
  
  

• Review fromSherry S.

  Date: 04/22/2025

  1 star
  I took my van in for struts and shocks and 2 new tires, I watch the guy bring my van around from getting struts etc. And watch him press on the passengers fender and it bounced, it isnt supposed to. He smiled at tire guy, tires put on and keys given to me it bounced all over the road. I CALLED BACK wrong struts and shocks were put on. I was told to come in Saturday and the right ones put on, after they replaced wrong ones I notice on backing turning to right I heard rubbing and when I got home my husband saw broke shock on passenger side. This place needs investigated. Dangerous to public

  Les Schwab Tire Center

  Date: 05/22/2025

  BBB Review
  We regret Ms. **** had a negative experience at the Sublimity, Oregon Les Schwab tire center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. **** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. **** and sincerely thank her for her patience.